... of-
fering a loyalty award program. A loyalty program may be a good
feature as part of a customer relationship management program, but
many loyalty schemes do not create loyalty. They appeal to the ... con-
cepts and marketing principles presented by an authoritative
voice, in a convenient way.
• Managers who may have taken a course on marketing some
years ago and have reali...
... to evaluate a company or
competitor’s marketing effectiveness rather than to under-
stand customers’ needs or wants.
• Data mining. Companies with large customer databases can
use statisticians ... pro-
jectability to the larger population and should be treated
cautiously.
116
Marketing Insights from A to Z
arketing Research
115
Marketing research in the early days w...
... physical assets? Own-
ing physical property can be a liability. All a company needs is access to
physical assets. To operate as a lean company may call for decapitaliz-
ing—outsourcing activities and ... rather than
breakthrough ideas. Consumers would not have answered that they
wanted a PC, Palm, Walkman, wireless phone, or camcorder. Akio
84
Marketing Insights from A...
... liability. All a company needs is access to
physical assets. To operate as a lean company may call for decapitaliz-
ing—outsourcing activities and shrinking working capital. The Sara Lee
Corporation, ... country managers. The regional headquarters location will in-
fluence its orientation.
Although a company may grant high autonomy to its country
managers, it can still achieve a...
... telemarketers, digital magazines, in-store ad-
4
Marketing Insights from A to Z
vertising, and advertising now popping up in skyscraper elevators and
bathrooms. Media selection is becoming a major ... brands are well man-
aged. Here is his plaint: “Brands do not have to die. They can be
murdered. And the marketing Draculas are draining the very
lifeblood away from brands....
... a value-adding cost.
184
Marketing Insights from A to Z
ord of Mouth
185
No ad or salesperson can convince you about the virtues of a product
as persuasively as can a friend, acquaintance, past ... 181
myopia, 140
plans, see Marketing plans
research, see Market research
roles and skills, 119–121
shootouts, 174
strategy simulators, 114
Marketing auditor, marketing contr...
... bullet, that delivers the advantage.
A great company will have incorporated a set of advantages that all
reinforce each other around a basic idea. Wal-Mart, IKEA, and South-
west Airlines have unique ... a
competitive advantage is like having a gun in a knife fight.
This is true, but today most advantages don’t stay relevant and
few are sustainable. Advantages are temporary. Increa...
... dependability,
46
Marketing Insights from A to Z
since most Jaguars had to be repaired frequently. An acquaintance
of mine always owned two Jaguars, because one was usually in the
repair shop.
Style, or appearance, ... question!
42
Marketing Insights from A to Z
atabase Marketing
43
At the heart of CRM is database marketing. Your company needs to
develop separ...