English for Tourism and Hospitality 7

... Elementary English for Tourism and Hospitality LESSON 7 – In the Restaurant STUDY NOTES Characters Mona: Guest Jack: Guest Jean: Waitress The story Mona and Jack are dining ... fix the phone in my room? It’s not working. A: I’m sorry. I’ll go and fix it now. A: Is everything alright? B: There’s no tea and coffee in my room. A: I apologise. I’ll get you some right away. ... A: I’m sorry. I’ll see to it straight away. A: Is everything OK? B: I’ve been waiting for 25 minutes and my meal hasn’t arrived yet. A: I’m sorry. I’ll see to it right away. Grammar - ‘mix...

English for Tourism and Hospitality 7

... I'm sorry. I'm sorry for the inconvenience. I'm sorry for the inconvenience. I apologise. I apologise. I apologise for any inconvenience. I apologise for any inconvenience. Bây ... Jean: Your Crispy Fish... and your Garlic Chicken and vegetables. Mona: Oh dear! Jean: Is there a problem? Mona: There seems to be some mistake. I asked for no chillies. This chicken ... Jean: Your Crispy Fish and your Garlic Chicken and vegetables. Mona: Oh dear. Jean: Is there a problem? Mona: There seems to be some mistake. I asked for no chillies. This chicken...

English for Tourism and Hospitality 1

... Elementary English for Tourism and Hospitality LESSON 1 – Taking a reservation over the phone STUDY NOTES Characters ... express the time of day and then your name. For example: Plaza Hotel, good morning. Leo speaking. b) Say the time of day first, the name of the business and then your name. For example: Good morning, ... Guest Jack: Guest The story Leo is taking a reservation for Mona White and her father Jack Webber. They want to book two rooms for three nights at the Plaza Hotel. Language Point - Introducing...

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English for Tourism and Hospitality 2

... Elementary English for Tourism and Hospitality Lesson 2 – Taking a reservation over the phone STUDY NOTES Characters Leo: Receptionist Mona: Guest The story Leo is taking a reservation for ... question: A: The 30th of June. B: The 30th of June? A: That’s right. A: 9245 871 0 77 43 5646 B: 9245 871 0 77 43 5646? A: Yes or by asking a question: Would you mind saying that again please? ... you repeat that please? A: 8869 671 9 9908 6683 2. A: 0003 0 078 2 278 3308 B: Would you mind saying that again please? C: 0003 0 078 2 278 3308 3. A: 5526 4 671 9802 8892 B: I’m sorry, I didn’t...

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English for Tourism and Hospitality 3

... Elementary English for Tourism and Hospitality LESSON 3 – Checking In STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest The story Jack and Mona have just ... _____ the rear of the hotel. 5. I can put you ____ rooms six-eleven and six-twelve. 6. The lifts are down the corridor and ____ your right. 3. Jumbled sentences - Offering help. Rewrite ... B: Yes please. They are really heavy. A: Can I help you? B: No thanks. I’m just waiting for a friend. A: Is there anything else I can do? B: Yes. Could you please tell me where...

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English for Tourism and Hospitality 4

... Elementary English for Tourism and Hospitality LESSON 4 – Checking In STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest The story Leo is booking Mona and Jack into ... some magazines Language Practice – Both and just There are a number of structures you can use for ‘both’. Each of them has the same meaning. For example, you can say: Both guests are ... Chant Practise saying this chant out loud. Is there a kettle? And are there cups? Are there cups for tea? Yes, there’s a kettle And there are cups Is that OK? OK! ...

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English for Tourism and Hospitality 5

... Elementary English for Tourism and Hospitality LESSON 5 – Making Recommendations STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest Jean: Waitress The story Mona and ... Have you got any messages for me? Yes I have. Can you book me a taxi for tomorrow please? Yes I can. Language Point- Making recommendations Here are some model phrases for making recommendations. ... and Jack want to go out for dinner so they ask Leo to recommend a good restaurant. He suggests they go to the Golden Lotus. At the restaurant, Jean finds them a table and takes their drink orders....

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English for Tourism and Hospitality 6

... Elementary English for Tourism and Hospitality LESSON 6 – Making Recommendations STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest Jean: Waitress The story Mona and ... Golden Lotus Restaurant. Jean gives them a menu and takes their orders. Language Pract- Describing dishes Here are some descriptions of dishes for you to read out loud. A: It all sounds good. ... tofu? B: The Vegetable Stir Fry has tofu that is marinated with soy sauce, ginger and garlic. Grammar - quite and very In the first example below, quite has a similar meaning to rather, pretty...

English for Tourism and Hospitality 8

... Elementary English for Tourism and Hospitality LESSON 8 – In the Restaurant STUDY NOTES Characters Mona: Guest Jack: Guest Jean: Waitress The story Mona and Jack are dining ... have just finished their meals and Jean gives them the bill. Mona queries an amount on the bill then pays for their meals. Pronunciation Below are some models for ‘Would you like’ questions. ... you, it sounds like one word instead of two. In spoken English, the two words are linked together. Practise saying would you as one word and use the rising intonation at the end of the question....

English for Tourism and Hospitality 9

... Elementary English for Tourism and Hospitality LESSON 9 – Giving Directions STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest The story Mona and Jack want to ... want to go shopping. They ask the hotel receptionist, Leo, for directions. Language – Giving Directions Look at the following directions and diagrams. Read them out loud. Turn right at the ... café next to the newsagent. Keep walking down the street for about five minutes. You’ll find the bank between the cinema and the restaurant. Cafe Newsagent Restaurant Cinema...

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