... emerging needs, to identify and exploit existing and acquired knowledge assets and to develop new opportunities (Jarrar, 2002). It consists of four basic processes: knowledgecreation, store/retrieve, ... be considered to be critical to the successof an ERP im plementation. These factors includetop management support, business plan and vision, organizational change management and culture, business ... a high-value form of infor-mation that is ready to apply to decisions and actions’ (Albert and Baradley, 1997).Although there are sundry knowledge cate-gories, the tacit-explicit knowledge...