... center, clear and always available communications betweendoctors, maintenance staff, patients’ families, and other emergency medical per-sonnel was critical for quality care of patients.The ... one of the few landowners in thesearch area not directly controlled by the University system.US CELLULAR HELPS UNIVERSITY OF WISCONSIN HOSPITALIMPROVE COMMUNICATIONS ANDPATIENT SAFETY CASE STUDYCASE ... ago, University of Wisconsin Hospital and Clinics in Madison,Wisconsin faced a problem—doctors and staff were frustrated with poor wire-less communications in and around the two million square...
... Coordinator, Food Safety Unit, Division of Food and Nutrition,World Health Organization, CH-1211 Geneva 27 SwitzerlandMr. Gregory D. Orriss, Chief, Food Quality and Standards Service, Food and Nutrition ... Member's food safety measures are considered justified and in accordance with the provisions of the SPS Agreementif they are based on Codex standards and related texts. While the adoption and application ... strategy and implementation plan to address the following recommendations.Recommendations8.3.1 The standards, processes and procedures relating to biological hazards and contained withinCodex standards...
... tests 27Table of contents4 Health literacy andpatient safety: Help patients understandHealth literacy andpatient safety: Help patients understandManual for cliniciansSecond editionAuthor: ... interaction and communication between patients and practice staff.43 20 Health literacy andpatient safety: Help patients understandAmerican Medical Association Foundation and American ... Health literacy andpatient safety: Help patients understandImproving interpersonal communication with patients 28• Communication and malpractice lawsuits 28• Communication and medical outcomes...
... some share of the bandwidth, which typicallymakes this setup the preferred queuing method.3○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○Security andPerformance Management Standard and Extended IP ... issue the showaccounting IOS command.21○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○Security andPerformance Management Let’s consider the example of sending IP, IPX, and AppleTalk in relation to cus-tom ... queues—high, medium, normal, and low. Answers a, b, and c are incorrect, because 16 is the correct answer.9○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○Security andPerformance Management The example...
... Medical Liability System, and Incentives for Patient Safety ImprovementMichelle M. Mello, David M. Studdert, Eric J. Thomas,Catherine S. Yoon, and Troyen A. Brennan* Patient safety advocates argue ... eds. (2001) Lessons in Patient Safety. Chicago, IL:National PatientSafety Foundation.7. Weeks, W. B., & J. P. Bagian (2003) “Making the Business Case for Patient Safety. 29 Joint Commission ... insureds) and based on a limited number of safety- related criteria. To create strong financial incentives for hospitals, suchschemes need to expand their purchaser andpatient base significantly and select...
... intraoperative vari-ables, and 30-day postoperativemortality and morbidity outcomesfor patients undergoing major sur-gical procedures in both inpatient and outpatient settings. These dataare ... industry, and evensome medical device companiesthat made anesthesia equipment.1268 Pearlman PatientSafety in Obstetrics and Gynecology OBSTETRICS & GYNECOLOGYCurrent Commentaries Patient Safety ... im-proved outcomes and reduced liabil-ity costs through a concerted patient safety effort. The author proposeschanges in four areas to specificallyaddress patientsafety in obstetrics and gynecology,...
... that competency models and performance standards like those described above help managers and employeesidentify and address development needs. Obviously, any performance standards thatare not ... Human Performance Management Q27 Performance Management Training Topics Q Philosophy and uses of the system.Q Description of the rating process.Q Roles and responsibilities of employees and ... per-formance managementand pay delivery; and (5) implementing the system. Thepaper presents best practice-based, easy to understand, nuts -and- boltsapproaches for developing and implementing performance...
... risk management, residual risks, review processes, and lessons learned.Risk Management in Theory and Practice 71Concerns About Performance Three GAO reports speak to concerns about BSC performance. ... process and the Army’s ownselection of risk -management tools and look for opportunities toenhance the performance of CSS contracts. Caveats on data availabil-ity and ex-post evidence notwithstanding, ... Operations was formerly known as Brown and Root Services. KBR stands for20 Risk ManagementandPerformance in the Balkans Support Contractcontractor and its employees with various types of...
... theutilizationofavailableresources(NIST,2008).3.1Customer and marketknowledgeTheprocesstounderstandtheneeds and expectationsofcurrent and futurecustomers and markets(i.e.,theprocesstounderstandthevoiceofthecustomer and market)(NIST,2008).3.2Customerrelationships and satisfactionTheprocesstoestablishcustomerrelationships, and toascertaincustomersatisfaction and dissatisfactioninordertoretainthecurrentcustomers, and acquirenewcustomers and newmarkets(NIST,2008).4.1 Performance analysis,review and improvementEffectiveselection and useoffinancial and non‐financialdata and informationtoanalyze,review, and improveorganizational performance withaviewtowardachievingstrategicobjectives and toprepareforunexpectedorganizationalorexternalchanges(NIST,2008).4.2Data and knowledge management Thedevelopment andmanagement ofknowledgeassets(e.g.,allsortsofdata,information,software and hardware)toimproveorganizationefficiency and effectiveness(NIST,2008).5.1WorkforceengagementThemechanismthatengages,develops, and assessesanorganization’sworkforcetofosterhighemployee performanceand toenable and encourageemployeestocontributetotheachievementofstrategicobjectives and organizationalsustainability(NIST,2008).Continued13Figure5:TheBPM‐MBNQAconceptualframeworkTimeTransitionBPMProgramMBNQAInitiativeMBNQAProgramLeadershipCustomer and MarketFocusStrategicPlanningProcess Management WorkforceFocusResultsMeasurement,Analysis, and Knowledge Management StrategyDevelopmentBusinessIntelligence Performance Analysis,Review, and Improvement Performance MonitoringActionPlanCompetitiveAdvantageInnovationResults(SameasMBNQAResults)33(1999), and Samson and Terziovski(1999)usedtheBaldrigeframeworktostudythequalityofmanufacturingfirmsinAustralia and NewZealand.Variousstudieshaveused,extended and testedthisframeworkinseveralindustriesincludingmanufacturing(Handfield&Ghosh,1995;Dowetal.,1999;Samson&Terziovski,1999;Wilson&Collier,2000;Flynn&Saladin,2001;Prajogo,2005),service(Prajogo,2005),healthcare(Prybutok&Spink,1999;Meyer&Collier,2001),government(Pannirselvametal.,1998;Pannirselvam&Ferguson,2001;Prybutoketal.,2008), and highereducation(Winn&Cameron,1998).NumerousstudieshaveinvestigatedthelinkagesimpliedintheMalcolmBaldrigeNationalQualityAwardframework.MostofthesestudiesusedtheMBNQAframeworksreleasedpriorto2000(Prybutoketal.,2008).Therearetwosalientfeaturesofthesestudies.First,theMBNQAframeworks(differentversionsoftheMBNQAframework)weretestedatthecategorylevelonly.Second,theMBNQAframeworksspecifieddirectionofcausefromonedirectionbyusingunidirectionalarrowsbasedonthegeneralpropositionthatleadershipdrivesthesystemthatcreatesresults(e.g.,Dowetal.,1999;Prybutok&Spink,1999;Samson&Terziovski,1999;Wilson&Collier,2000;Meyer&Collier,2001).Therefore,theywererepresentedasrecursivemodels(Byrne,1998).Forinstance,Wilson and Collier(2000)testedtherelationshipsin1995MBNQAframework and portrayedtherelationshipsinarecursivecausalmodel.TheypositedthattheBaldrigequalityexpertsdidnotfollowtheirgeneraltheoryindefiningthespecific performance relationshipsbetweenthecriteriacategories.Wilson and CollieralsoarguedthattheBaldrigequalityexpertsdefaultedtothepremisethateverythingisrelatedtoeverythingelsebecausetheyhadnoideahowthesespecific performance relationships and directionsofcausationshouldbedefined.18Table2:ContinuedConstructs ... theutilizationofavailableresources(NIST,2008).3.1Customer and marketknowledgeTheprocesstounderstandtheneeds and expectationsofcurrent and futurecustomers and markets(i.e.,theprocesstounderstandthevoiceofthecustomer and market)(NIST,2008).3.2Customerrelationships and satisfactionTheprocesstoestablishcustomerrelationships, and toascertaincustomersatisfaction and dissatisfactioninordertoretainthecurrentcustomers, and acquirenewcustomers and newmarkets(NIST,2008).4.1 Performance analysis,review and improvementEffectiveselection and useoffinancial and non‐financialdata and informationtoanalyze,review, and improveorganizational performance withaviewtowardachievingstrategicobjectives and toprepareforunexpectedorganizationalorexternalchanges(NIST,2008).4.2Data and knowledge management Thedevelopment andmanagement ofknowledgeassets(e.g.,allsortsofdata,information,software and hardware)toimproveorganizationefficiency and effectiveness(NIST,2008).5.1WorkforceengagementThemechanismthatengages,develops, and assessesanorganization’sworkforcetofosterhighemployee performanceand toenable and encourageemployeestocontributetotheachievementofstrategicobjectives and organizationalsustainability(NIST,2008).Continued13Figure5:TheBPM‐MBNQAconceptualframeworkTimeTransitionBPMProgramMBNQAInitiativeMBNQAProgramLeadershipCustomer and MarketFocusStrategicPlanningProcess Management WorkforceFocusResultsMeasurement,Analysis, and Knowledge Management StrategyDevelopmentBusinessIntelligence Performance Analysis,Review, and Improvement Performance MonitoringActionPlanCompetitiveAdvantageInnovationResults(SameasMBNQAResults)33(1999), and Samson and Terziovski(1999)usedtheBaldrigeframeworktostudythequalityofmanufacturingfirmsinAustralia and NewZealand.Variousstudieshaveused,extended and testedthisframeworkinseveralindustriesincludingmanufacturing(Handfield&Ghosh,1995;Dowetal.,1999;Samson&Terziovski,1999;Wilson&Collier,2000;Flynn&Saladin,2001;Prajogo,2005),service(Prajogo,2005),healthcare(Prybutok&Spink,1999;Meyer&Collier,2001),government(Pannirselvametal.,1998;Pannirselvam&Ferguson,2001;Prybutoketal.,2008), and highereducation(Winn&Cameron,1998).NumerousstudieshaveinvestigatedthelinkagesimpliedintheMalcolmBaldrigeNationalQualityAwardframework.MostofthesestudiesusedtheMBNQAframeworksreleasedpriorto2000(Prybutoketal.,2008).Therearetwosalientfeaturesofthesestudies.First,theMBNQAframeworks(differentversionsoftheMBNQAframework)weretestedatthecategorylevelonly.Second,theMBNQAframeworksspecifieddirectionofcausefromonedirectionbyusingunidirectionalarrowsbasedonthegeneralpropositionthatleadershipdrivesthesystemthatcreatesresults(e.g.,Dowetal.,1999;Prybutok&Spink,1999;Samson&Terziovski,1999;Wilson&Collier,2000;Meyer&Collier,2001).Therefore,theywererepresentedasrecursivemodels(Byrne,1998).Forinstance,Wilson and Collier(2000)testedtherelationshipsin1995MBNQAframework and portrayedtherelationshipsinarecursivecausalmodel.TheypositedthattheBaldrigequalityexpertsdidnotfollowtheirgeneraltheoryindefiningthespecific performance relationshipsbetweenthecriteriacategories.Wilson and CollieralsoarguedthattheBaldrigequalityexpertsdefaultedtothepremisethateverythingisrelatedtoeverythingelsebecausetheyhadnoideahowthesespecific performance relationships and directionsofcausationshouldbedefined.18Table2:ContinuedConstructs ... Morethan100yearsold.Focusesonbusinessconsulting,systemsintegration, and managedservices.ServesGlobal2000 and midsizecompanies,governmentagencies, and otherorganizationsintheU.S. and aroundtheworld.Majorservicesincludecustomerrelationship management, enterpriseresourceplanning,key performance indicator(KPI)development,information management, performance management, enterprisestrategydevelopment and transformation, and informationtechnology(IT)strategydevelopment and transformation,amongothers(BPMM,2005).BPMPartnersInc....
... Management Business Process Management Corporate Performance Management Corporate Performance Management Business Service Management Business Service Management Business Activity MonitoringBusiness ... address needs and functionality identified in several market categories, including: Business Performance Management Enterprise PerformanceManagement Corporate Performance Management ... threats, and regulatory pressures See, understand, and use business information to adapt their business processes and IT infrastructure to optimize business performance Business performance management...
... Understanding Business PerformanceManagement 23 Workplace™ capabilities for business performancemanagement visualization and collaboration Business services management for consolidated and ... Proactive monitoring and business alerts User-customized analytics and reporting of On Demand business and IT performance information Industry-specific business performancemanagement solutions ... process control and adaptive performance management Information management for analytics and reporting A common event infrastructure for event-driven management of business and IT operationsInfrastructure...
... Monitor. The monitor process enables administrators and managers to access performance data and view the status of resources and business processes andperformance data in real-time. The model-driven ... campaign and risk management, customer sales and service, and supply chain management. At the same time, to remain competitive, the company must evolve to more of a real-time operating and decision ... because of performanceand high processing costs. 2.4 Business intelligence: The evolutionA BI system enables businesses to analyze and manage business performance through the access and use...