Golf and the Game of Leadership 10589$ $$FM 02-23-04 16:43:57 PS This page intentionally left blank Golf and the Game of Leadership An 18-Hole Guide for Success in Business and in Life Donald E. McHugh American Management Association New York • Atlanta • Brussels • Chicago • Mexico City • San Francisco Shanghai • Tokyo • Toronto • Washington, D.C. 10589$ $$FM 02-23-04 16:43:59 PS Special discounts on bulk quantities of AMACOM books are available to corporations, professional associations, and other organizations. For details, contact Special Sales Department, AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. Tel.: 212-903-8316. Fax: 212-903-8083. Web site: www.amacombooks.org This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought. Library of Congress Cataloging-in-Publication Data McHugh, Donald E. Golf and the game of leadership : an 18-hole guide for success in business and in life / Donald E. McHugh.—1st ed. p. cm. Includes bibliographical references and index. ISBN 0-8144-0837-0 1. Leadership. 2. Success in business. I. Title. HD57.7.M3957 2004 658.4Ј092—dc22 2003022895 ᭧ 2004 Donald E. McHugh. All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. Printing Hole Number 10987654321 10589$ $$FM 02-23-04 16:43:59 PS This book is dedicated to Ann. As wife, mother, and best friend, she is the "real leader" of the McHugh clan and, like all the recognized and unrecognized "real leaders" everywhere, makes good things happen each and every day. 10589$ $$FM 02-23-04 16:43:59 PS This page intentionally left blank Contents Acknowledgments ix On the Practice Tee . 1 THE GLOBAL LEADERSHIP COURSE 7 Hole ࠼1 You’ve Gotta Love the Game 9 Hole ࠼2 Simple . . . Yet Difficult 18 Hole ࠼3 Values Are the Drivers . 27 Hole ࠼4 Play by the Rules . 38 Hole ࠼5 Tee It Up with Vision . 52 Hole ࠼6 Posture, Grip, Alignment (PGA) . 63 Hole ࠼7 The Slight Edge 78 Hole ࠼8 Focus 87 vii 10589$ CNTS 02-23-04 16:44:00 PS viii Contents Hole ࠼9 Responsibility 100 Hole ࠼10 ‘‘Big Bertha’’: Confidence 110 Hole ࠼11 Performance Expectations 123 Hole ࠼12 Courage 135 Hole ࠼13 Recognize Positive Results 151 Hole ࠼14 Provide Constructive Feedback 162 Hole ࠼15 Accept Change: Adapt . 175 Hole ࠼16 Caddies, Coaches, and Teams . 186 Hole ࠼17 An Optimistic Outlook 202 Hole ࠼18 It’s Up to You 212 The 19th Hole 223 THE PRO SHOP 229 Notes . 231 Glossary 237 Index . 241 10589$ CNTS 02-23-04 16:44:01 PS Acknowledgments My family has always supported me. This is a priceless gift. Ann, many times, said, ‘‘write a book based on your experiences and beliefs about leadership.’’ Our crew—Mark and his wife Maria; Tim, Kathy, and her husband, Keith Olander; Dave, Lisa, and Kevin—echoed her request and provided significant contribu- tions to content as well as encouragement and enthusiastic sup- port throughout the process. Bill Haupt, former manager of executive development at Gen- eral Motors, a longtime friend and colleague, provided input, in- sight, and the ‘‘nitpicking’’ required to keep me in the fairway. He is a joy to work with, a ‘‘real leader,’’ and a great human being. Ann and Bill participated from start to finish in making the book worthwhile, readable, and enjoyable. Many friends and former colleagues helped along the way. My thanks to all of them, especially Chet Francke, Chuck LaSalle, Dick Lock, Mike Maggiano, Tom Olander, my brother Ray, and my nephew Mike McHugh. Fellow golfers and friends—Ken Smith, Bob Lauer, and the rest of the ‘‘Tuesday Group’’—were much-appreciated cheerleaders from the first tee to the last. Chris- tine Brennan, noted author and sports columnist, generously pro- vided early writing encouragement and observations regarding the workings of the publishing industry. Adrienne Hickey of AMACOM belongs in the text of hole #12, Courage. A self-confessed nongolfer, she nonetheless saw po- tential in the game of golf as a metaphor for leadership. Adrienne took a chance on a concept and a first-time author. Thanks, Adri- enne. Niels Buessem did the professional editing of the manu- ix 10589$ $ACK 02-23-04 16:44:05 PS . Golf and the Game of Leadership 10 589$ $$FM 02-23-04 16 :43:57 PS This page intentionally left blank Golf and the Game of Leadership. Library of Congress Cataloging-in-Publication Data McHugh, Donald E. Golf and the game of leadership : an 18 -hole guide for success in business and in life