Module 5: Designing a User Settings Management Strategy Contents Overview Identifying Current User Settings Environment Determining Organizational Requirements Categorizing User Settings Management Needs Identifying Available User Settings Options 14 Selecting the Appropriate User Settings Options 18 Lab A: Meeting User Settings Management Needs 22 Review 29 Information in this document, including URL and other Internet Web site references, is subject to change without notice Unless otherwise noted, the example companies, organizations, products, domain names, e-mail addresses, logos, people, places, and events depicted herein are fictitious, and no association with any real company, organization, product, domain name, e-mail address, logo, person, places or events is intended or should be inferred Complying with all applicable copyright laws is the responsibility of the user Without limiting the rights under copyright, no part of this document may be reproduced, stored in or introduced into a retrieval system, or transmitted in any form or by any means (electronic, mechanical, photocopying, recording, or otherwise), or for any purpose, without the express written permission of Microsoft Corporation Microsoft may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this document Except as expressly provided in any written license agreement from Microsoft, the furnishing of this document does not give you any license to these patents, trademarks, copyrights, or other intellectual property  2001 Microsoft Corporation All rights reserved Microsoft, MS-DOS, Windows, Windows NT, Active Desktop, Active Directory, IntelliMirror, Outlook, PowerPoint, and Visio are either registered trademarks or trademarks of Microsoft Corporation in the U.S.A and/or other countries The names of actual companies and products mentioned herein may be the trademarks of their respective owners Module 5: Designing a User Settings Management Strategy iii Instructor Notes Presentation: 45 Minutes Lab: 45 Minutes In this module, students examine the current user settings environment and determine an organization’s future requirements for it This module describes how to identify options available for managing user settings and which of those options are most appropriate to address the organizational needs and to include in a user settings management plan After completing this module, students will be able to: Identify the current user settings environment Assess the organizational requirements for user settings management Categorize needs for user settings management Identify available user settings management options Select the appropriate options that would meet the organization’s needs Materials and Preparation This section provides the materials and preparation tasks that you need to teach this module Required Materials To teach this module, you need the following materials: Microsoft® PowerPoint® file 2410a_05.ppt Module 5, “Designing a User Settings Management Strategy” Trainer Materials compact disc Preparation Tasks To prepare for this module: Read all of the materials for this module Read the technical white papers located on the Trainer Materials compact disc Read any relevant information in the Microsoft Windows® 2000 or Microsoft Windows XP Help files, and in the Windows 2000 or Windows XP Resource Kit Be familiar with the principles and practice of Change and Configuration Management (CCM) Read the instructor notes that precede each module These contain preparation suggestions for each module Read the review questions and be prepared to elaborate on the answers provided in the text Complete the lab and be prepared to elaborate on the solutions found there iv Module 5: Designing a User Settings Management Strategy Module Strategy Use the following strategy to present this module: Identifying Current User Settings Environment In this section, students define the term user settings management In addition, students learn how to document the current user settings environment, which is used as a basis of planning the management of user settings Take the following action: • Acknowledge that there are significant overlaps between determining user settings and computer settings Therefore, decisions about the settings, and the technologies required to support them, will be mutually dependent Determining Organizational Requirements In this section, students learn how to identify the organization’s needs for the management of user settings and to address those needs in a plan for user settings management Take the following actions: • The questions listed are a discussion point for evaluating user settings needs Ask students whether they can think of any other questions • The most important issue that influences all questions is the need to identify unnecessary costs incurred by user settings management The responses to questions can be used to assess the potential for savings through CCM technologies Categorizing User Settings Management Needs In this section, students categorize users by their need for Information Technology (IT) services and administration in relation to user settings management The categories discussed here repeat those in previous sections, and not need to be explained again Identifying Available User Settings Options In this section, students identify several different technologies available for the management of user settings in the organization and how those technologies can benefit the organization Note the following: • It is worth selecting example scenarios as a basis to discuss appropriate technologies for given situations - for example, which technologies would be most appropriate for a mobile sales person or for an office worker Selecting Appropriate User Settings Options In this section, students learn how to implement CCM technologies and features for user settings Take the following actions: • Emphasize that this section does not provide a detailed how-to guide for user settings management It presents guidelines and best practices and provides illustrations of how CCM technologies might be used in this context • Consider asking students about their own user settings management needs Use their responses to initiate a discussion about appropriate user settings management practices Module 5: Designing a User Settings Management Strategy v Lab Strategy Use the following strategy to present this lab Lab A: Meeting User Settings Management Needs The lab will assist the student in applying the information presented in this module Students are expected to have: Basic experience or knowledge of the Active Directory™ directory service Basic experience or knowledge of Group Policy The knowledge and skills necessary to define and implement a user settings management plan The lab consists of three scenarios, each of which is based on a company requiring facilities for user settings management In this lab, students review each scenario and determine organizational requirements They then use information from the module to derive a number of design decisions concerning the user settings management plan Students will also be asked to explain how they arrived at those decisions To conduct this lab: Read through the lab carefully, paying close attention to the instructions and to the details of the scenario Divide the class into groups of two or more students Present the lab and make sure that students understand the instructions and the purpose of the lab Explain each of the scenarios and highlight any key information Explain that there are no right answers and that students may give different answers Ask students what answers they gave in each scenario, because discussion of differing answers is to be encouraged Remind students to consider the relative merits of Active Directory and Group Policy with respect to user settings management, and to think about the suitability of each option to the scenarios While students are completing the lab, take the opportunity to assess each student’s comprehension of the technology features of Active Directory and Group Policy presented in the module Allow time to discuss the solutions after the lab is completed A solution is provided on the Trainer Materials compact disc Encourage students to look critically at each other’s solutions and to discuss any ideas for improving the designs Module 5: Designing a User Settings Management Strategy Overview Topic Objective To provide an overview of the module topics and objectives Identifying Current User Settings Environment Lead-in Determining Organizational Requirements In this module, you will learn the principles of evaluating user settings management options based on organizational needs and the current and planned environment Categorizing User Settings Management Needs Identifying Available User Settings Options Selecting the Appropriate User Settings Options *****************************ILLEGAL FOR NON-TRAINER USE****************************** As the designer of your organization’s Change and Configuration Management (CCM) infrastructure, you must provide a plan for the management of user settings for the client computers on your network In this module, you will examine the current user settings environment and determine the organization’s future requirements for that environment After you assess the environment and needs, you will identify the options available for managing user settings You can determine those that address your organizational needs and are therefore most appropriate to include in your user settings management plan After completing this module, you will be able to: Identify the current user settings environment Assess the organizational requirements for user settings management Categorize needs for user settings management Identify available user settings management options Select the appropriate options that would meet the organization’s needs Module 5: Designing a User Settings Management Strategy Identifying Current User Settings Environment Topic Objective To identify the current user settings environment Lead-in To select a user settings management strategy, you need information about the existing user settings environment Defining User Settings Management Identifying User Settings Currently in Use • Desktop settings • Language settings • Application settings • Login script settings • Environment settings • Security settings Software Software Scripts Scripts *****************************ILLEGAL FOR NON-TRAINER USE****************************** Before you can implement a user settings management plan, you must be aware of the current user settings environment Document this information so that you can refer to it at crucial decision points during your CCM infrastructure plan Defining User Settings Management Administrators use user settings management to control users’ desktop and environment settings when logging on to a computer Administrators can ensure that users’ settings are always available to them, even if they work on several different computers on the network, or are working offline By using user settings management, you can centrally define the computing environment for your users and computers You can also restore user settings more easily if there is a computer failure User settings include both personal preferences and centrally defined customizations of the operating system desktop environment and applications Settings can include language settings, desktop layout, and other user preferences You can make users’ customized settings available wherever users log on Module 5: Designing a User Settings Management Strategy Identifying User Settings Currently in Use When planning your future strategy for user settings management, it is important to assess the current level of management of these environments You must identify and document the following areas of your user settings environment: Desktop configuration settings Desktop configuration settings determines the user interface environment that a user sees when logging on to a computer These settings may include items such as: • Wallpaper • Screen colors • Desktop shortcuts • Start menu shortcuts • Printer mappings • Drive mappings • Screen savers Language settings Language settings determine the language options available to users during their login sessions Application settings Application settings can include items such as: • Custom dictionaries • Personal workspace preferences • Microsoft® Internet Explorer settings; for example, Favorites, History, and Cache • Personal address books • Customized toolbars Login script settings Login script settings determine which scripts are run during the user logon process and what these scripts contain Module 5: Designing a User Settings Management Strategy Environment settings Environment settings determine how much control, if any, users have over their own environments and the options that they have for modifying them These may include restrictions on: • Desktop • Taskbar • Start menu • Control Panel • My Network Places • Network and Dial-up Connections Security settings Security settings determine the security provided when users log on to a computer and include settings relating to: • Passwords • Account lockout • User rights • Auditing • Logon banners • System shutdown • Auto logoff 16 Module 5: Designing a User Settings Management Strategy How CCM Technologies Benefit the Organization Topic Objective To identify where the various CCM infrastructure technologies can benefit the organization Lead-in After you determine the needs of the organization, it is important to identify how your CCM infrastructure plan will meet those requirements User Settings Availability User Settings Accessibility User Settings Protection Other Benefits Improved users’ computing experience Improved users’ computing experience Improved user and IT staff productivity Improved user and IT staff productivity Reduced user-interface-related support calls Reduced user-interface-related support calls Reduced administrative costs Reduced administrative costs Desktop control for security Desktop control for security *****************************ILLEGAL FOR NON-TRAINER USE****************************** The following list details the user settings benefits that are achieved—and describes some common problems that can be solved or situations that can be improved—by using User Settings Management technologies The use of Microsoft IntelliMirror® technologies provides the following benefits to user settings management User Settings Availability By using RUPs and Folder Redirection technologies, users can have access to their personal settings even if they have had a complete computer replacement as a result of hardware failure or a required upgrade Note This is applicable only if your users have saved all of their data in their profile or in redirected folders For example, if a user saves a document to his or her local drive C, this data will not roam User Settings Accessibility Users often need access to their personal settings even when they are not connected to the corporate network—for example, when they are working from home or in a hotel Local Profiles and Offline Files can provide a means for users to access these settings when disconnected from the network By using RUPs and Folder Redirection, users can move from computer to computer on their network and still have access to their settings User Settings Protection Administrators need a simple way to back up user settings information that resides on users’ hard disks You can resolve this by using both RUPs and Folder Redirection The combination of these two technologies ensures that user settings are always stored on a network drive, so they are easily backed up with other network data Module 5: Designing a User Settings Management Strategy 17 Other Benefits Using IntelliMirror technologies for user settings management offers these additional benefits: Improved users’ computing experience By providing users with common settings wherever they log on, you improve their working environments Increased user productivity through improved access to personal settings Users are more productive because they have continuous access to their settings, whether online or offline IT staff are also more productive because they can concentrate on other important tasks after the IntelliMirror technologies are set up and configured correctly Reduced support calls through more efficient user settings management IT staff not need to spend as much time answering user-interface-related support calls and configuring personal settings for users who are confused by the different environments they get when logging on to multiple computers Reduced costs through centralized management of settings The need for IT staff in multiple locations can be reduced, thereby lowering costs, because user settings can be controlled and managed centrally by using Group Policy and IntelliMirror technologies IT staff also save costs and time when replacing computers Administrators can manage and secure desktops where necessary By using Group Policy, you can control the desktop and workstation environment You can provide a standardized corporate desktop, screen saver, and Start menu for all users Alternatively, if necessary, you can use policies to implement a tightly controlled desktop 18 Module 5: Designing a User Settings Management Strategy Selecting the Appropriate User Settings Options Topic Objective To select the appropriate options for user settings management based on requirements Selecting User Settings Management Options Selecting User Settings to Meet the Needs of Your Users Lead-in Now that you have looked at the available options for user settings management, you must identify those that would most appropriately meet your organizational needs *****************************ILLEGAL FOR NON-TRAINER USE****************************** To prepare your CCM implementation plan, you will must decide which features of the user settings management technologies identified so far provide the greatest benefit to each group of users, and how those features must be configured The CCM user settings options that you previously identified act as components that you can deploy to provide improved services to your users Some of these components provide standard support for typical organizations, whereas others meet more specialized support requirements To complete your user settings management plan you must: • Select which features will be used for CCM Define how the CCM options will meet the needs of your organization’s user types Module 5: Designing a User Settings Management Strategy 19 Selecting User Settings Management Options Topic Objective To select the appropriate options for user settings management based on requirements Lead-in Now that you have looked at the available options for user settings management, you must identify those that would most appropriately meet your organizational needs Establish a corporate base policy for desktop and user interface Establish a corporate base policy for desktop and user interface Establish a corporate base policy for security control Establish a corporate base policy for security control Define your logon, logoff, startup, and shutdown scripts Define your logon, logoff, startup, and shutdown scripts Restrict number of levels that GPOs are applied to Restrict number of levels that GPOs are applied to Restrict total number of GPO settings applied Restrict total number of GPO settings applied Define a standard default user profile for roaming users Define a standard default user profile for roaming users Restrict access to system file locations Restrict access to system file locations Restrict a users ability to change system settings Restrict a users ability to change system settings Prevent users from making changes to installed software Prevent users from making changes to installed software *****************************ILLEGAL FOR NON-TRAINER USE****************************** The following sections describe how you might implement IntelliMirror technologies and features in your CCM plan for user settings For user settings management, consider the following options: Establish a corporate base policy for control of a user’s desktop and user interface Establish a corporate base policy for security control Define your logon, logoff, startup, and shutdown scripts Generally, try to limit the number of levels at which you apply Group Policy Objects (GPOs) to users and computers The more levels of GPO that you assign to an object, the harder it is for administrators to track and troubleshoot Try to keep to a minimum the number of settings in the GPOs assigned to a user or computer, because the total number of settings applied to an object directly affects a user’s logon time For users of RUPs, define a standard default user profile for new users This default profile exists on the server and is copied to the computer when a user first logs on Configure Group Policy to implement a tighter security policy, if necessary Configure Group Policy to restrict access to file system and registry locations Configure Group Policy to restrict a user’s ability to change system settings Configure Group Policy to prevent users from making configuration changes to installed software 20 Module 5: Designing a User Settings Management Strategy Selecting User Settings to Meet the Needs of Your Users Topic Objective To select the appropriate options for user settings management based on requirements Lead-in Now that you have looked at the available options for user settings management, you must identify those that would most appropriately meet your organizational needs User types Technical users Technical users Stationary users Stationary users User settings Impose least possible number Impose least possible number of restrictions Users may be local of restrictions Users may be local Administrators or Power Users Administrators or Power Users Limited number of restrictions Limited number of restrictions appropriate Users are not Administrators appropriate Users are not Administrators Roaming users Roaming users Limited number of restrictions Limited number of restrictions appropriate Users are not Administrators appropriate Users are not Administrators Mobile users Mobile users Limited number of restrictions Limited number of restrictions appropriate Users may be Administrators appropriate Users may be Administrators or Power Users or Power Users Desktop redirected Maximum number of Desktop redirected Maximum number of restrictions imposed Users are not restrictions imposed Users are not Administrators Administrators Task-based users Task-based users *****************************ILLEGAL FOR NON-TRAINER USE****************************** In this section, you will look at typical user settings management options that you might apply to different user types Technical Users (High-Performance and Knowledge Workers) The following user settings options illustrate how you might apply CCM to technical users: Some users need the ability to change system settings When suitable, impose as few restrictions as possible to their configurations These users may need to be members of the local Administrators or Power Users group Stationary Users The following user settings options illustrate how you might apply CCM to stationary users: Limited restrictions might be appropriate These users must not be able to change system settings and, therefore, must not act as local administrators They are allowed to control computer state and access Roaming Users The following user settings options illustrate how you might apply CCM to roaming users: Limited restrictions might be appropriate Because multiple users often share computers, these users must not be able to change system settings and, therefore, must not act as local administrators They are allowed to control computer state and access Module 5: Designing a User Settings Management Strategy Mobile Users The following user settings options illustrate how you might apply CCM to mobile users: These users may need to be members of the local Administrators or Power Users group They often have greater control over portable computers because of their distance from the corporate network and IT support staff Task-Based Users (Process and Data-Entry Workers) The following user settings options illustrate how you might apply CCM to task-based users: The desktop is redirected Maximum restrictions are imposed Because multiple users often share computers, these users must not be able to change system settings and, therefore, must not act as local administrators 21 22 Module 5: Designing a User Settings Management Strategy Lab A: Meeting User Settings Management Needs Topic Objective To introduce the lab Lead-in In this lab, you will determine an organization’s needs for user settings management and design a plan based on those needs *****************************ILLEGAL FOR NON-TRAINER USE****************************** Objectives Explain the lab objectives After completing this lab, you will be able to: Determine an organization’s needs for user settings management Design a user settings management plan based on the needs of an organization Prerequisites Before working on this lab, you must have: Basic experience or knowledge of Active Directory Basic experience or knowledge of Group Policy and IntelliMirror technologies The knowledge and skills necessary to implement a user settings management plan Estimated time to complete this lab: 45 minutes Module 5: Designing a User Settings Management Strategy 23 Exercise Determining Organizational Needs and Appropriate Options for User Settings Management In this exercise, you will assess an organization’s needs for the management of their user settings on the network You will use the information in each scenario to determine which technologies will best suit their needs Scenario One Fabrikam, Inc is a specialist metal roofing manufacturer located in the southeastern United States Fabrikam, Inc has seven facilities throughout the Southeast that each support sales and manufacturing activities The corporate headquarters is located in Greenville, South Carolina The seven sales and manufacturing facilities are based in the following locations: Roanoke, Virginia Apex, North Carolina Mount Airy, North Carolina Rogersville, Tennessee Augusta, Georgia North Charleston, South Carolina Stone Mountain, Georgia You have been hired to assist in the design of the company’s CCM infrastructure Fabrikam, Inc employs a large number of staff in the corporate headquarters who work in a sales administration function These users are responsible for updating customer database information and sending out quotations and letters to customers on behalf of field-based sales representatives This staff often works on complex Microsoft Word documents, including using various templates and macros Therefore, they create their own customized toolbars with their favorite buttons to help them work more efficiently This sales administration staff is allowed to use only their own individual workstations The job they perform is critical to the business, and, therefore, they must have access to their systems at all times, if possible You have been asked to create a plan for the organization’s user settings management strategy for these users 24 Module 5: Designing a User Settings Management Strategy To meet the organization’s goals for this strategy, your plan must: Ensure that the sales administration staff has access to a workstation at all times If they need a replacement computer, they can access their personal settings from it with a minimum of down time Reduce the amount of support calls that the help desk receives from these users when they make changes to their system settings Provide a corporate message to the users regarding the use of their workstations, which they read and accept each time they log on Provide a solution to reduce the complexity of the users’ Start menus Prevent users from using unauthorized software and from playing games on their workstations Allow users to personalize their desktops Current Environment The organization has a single Active Directory domain All servers and domain controllers are running Windows 2000 Server or Windows 2000 Advanced Server, and all client computers are running Windows 2000 Professional To establish the design decisions What recommendations would you make regarding the user settings management technologies that this organization could use for these users, and why? Recommend that the organization use Folder Redirection and Group Policy to meet its requirements Implement Folder Redirection to redirect all of the users’ Start menu folders to create a single common restricted version of the Start menu for all sales administration staff This menu will then be controlled and configured by the administrators In addition, use Folder Redirection to redirect the users My Documents, My Pictures, Application Data, and Desktop folders to the network, so that their settings are easily and quickly available even if they require a replacement workstation Implement logon scripts to provide users with the corporate message when they log on Module 5: Designing a User Settings Management Strategy 25 Which specific Group Policy settings would you recommend to meet organizational needs? Set some of the following Group Policy settings: Logon Scripts Folder Redirection Run only allowed applications Restrict access to pre-defined Control Panel applets Restrict access to the command prompt Restrict access to Add/Remove Programs in Control Panel (There may be many other settings that the students will want to add to this list.) How would you classify this scenario by job type, location, and computer configuration? Classify this as a process worker—a stationary user who is using an application station Scenario Two Fabrikam, Inc employs several Greenville-based sales administration team leaders who are responsible for overseeing the work of their sales administration staff and ensuring that all data is updated correctly These team leaders have their own computers, but they are also allowed to log on to any of the sales administration staff’s workstations at corporate headquarters When moving around the office, they need access to their personal settings, regardless of where they log on You have been asked to create a plan for the organization’s user settings management strategy for these users To meet the organization’s goals for this strategy, your plan must allow team leaders to: Have the same desktop configuration wherever they log on Modify some system settings on their own workstations, but not modify these on the sales administration staff’s workstations Modify the following on their workstations: • Date and time settings • Display settings • Mouse and keyboard settings • Telephone and modem options • Network and dial-up connections Install additional software on their workstations when necessary 26 Module 5: Designing a User Settings Management Strategy To establish the design decisions What recommendations would you make regarding the user settings management technologies that this organization could use for these users, and why? Recommend that the organization use Roaming User Profiles, Folder Redirection, and Group Policy to meet its organizational requirements Implement Roaming User Profiles to allow the team leaders to get the same desktop settings wherever they log on In addition, use Folder Redirection to redirect their My Documents, My Pictures, Application Data, Start menu, and Desktop folders to the network, so that their settings are easily and quickly available even if they roam around the network or require a replacement workstation Which specific Group Policy settings would you recommend to meet the organizational needs? Set some of the following Group Policy settings: Folder Redirection Restrict access to unauthorized Control Panel applets Allow access to authorized Control Panel applets as required Allow access to Add/Remove Programs in Control Panel Possibly grant local administrator rights to the users on their own workstations (There may be many other settings that the students will want to add to this list.) How would you classify this scenario by job type, location, and computer configuration? Classify this as a high-performance worker— a roaming user who is using a low-Total Cost of Ownership (TCO) desktop Do you have any other recommendations for these users? Each team leader must be added to a group with more local rights on their own workstations (that is, Power Users or local Administrators) Module 5: Designing a User Settings Management Strategy 27 Scenario Three Fabrikam, Inc has a large number of employees who work as field sales representatives The sales administration staff at Greenville headquarters supports these users The field sales representatives spend a large part of their working day at customer sites However, when they return home or to their hotels, they need to use portable computers to access the corporate network to view and retrieve updated customer information, quotations, and letters that the administration staff has been sending out to their customers When they connect to the corporate network, it is often over very slow and unreliable links These users are often away from the corporate network for extended periods of time You have been asked to create a plan for the organization’s user settings management strategy for these users To meet the organization’s goals for this strategy, your plan must allow field sales representatives to: Modify their own computer settings, because they have restricted access to help-desk staff at headquarters Install other software when necessary Personalize their desktops and Start menus Make changes to their system settings, including adding, removing, and configuring hardware such as network cards Log on to the corporate network as quickly as possible to reduce dial-up costs Limit the amount of traffic that might cross the slow link as they connect to the network To establish the design decisions What recommendations would you make regarding the user settings management technologies that this organization could use for these users, and why? Recommend that the organization does not use Folder Redirection or Roaming User Profiles to meet its requirements (It is recommended that the users be a local administrator, but the organization might want to use Group Policy settings locally to prevent certain system settings from being changed.) Because the field sales representatives are away from the corporate network most of the time, it will not help to use Folder Redirection (they will need access to their personal settings locally) Roaming User Profiles are also not needed because the users are away from the corporate network most of the time and will not be able to download the profile from the network In addition, if Roaming User Profiles are used, then copying the Roaming User Profile to the local computer causes more traffic to cross the slow links when they connect Do not have Logon Scripts applied to the users for the purpose of speeding up the logon process 28 Module 5: Designing a User Settings Management Strategy How would you classify this scenario by job type, location, and computer configuration? Classify this as a high-performance worker—a mobile user who is using a portable computer Do you have any other recommendations for these users? Each field sales representative must be a member of the local Administrators group on his or her own portable computer Module 5: Designing a User Settings Management Strategy 29 Review Topic Objective To reinforce module objectives by reviewing key points Identifying Current User Settings Environment Lead-in Determining Organizational Requirements The review questions cover some of the key concepts taught in the module Categorizing User Settings Management Needs Identifying Available User Settings Options Selecting the Appropriate User Settings Options *****************************ILLEGAL FOR NON-TRAINER USE****************************** What information will you need to determine an organization’s current user settings management strategy? You must identify which of the following user settings are currently used: Desktop settings Language settings Application settings Logon script settings Security settings What are the three basic types of information contained in user settings? User and administrator-defined settings, temporary information settings, and locally defined settings What are the underlying technologies that Active Directory and Group Policy can use to provide a user settings management strategy? Roaming User Profiles and Folder Redirection 30 Module 5: Designing a User Settings Management Strategy What benefits for user settings management CCM technologies bring to an organization? User settings are more readily available and accessible Help-desk calls can be reduced Overall administrative overhead is reduced IT staff can maintain greater control over their users’ desktops and working environment and, therefore, can implement a more secure infrastructure Your organization has several users who most of their work at the same workstation, but they occasionally visit one or two other workstations in their department For simplicity and to reduce user-interface-related support calls, you would like to provide them with constant access to the same desktop wherever they log on Which user settings management strategy would you employ? Enable Folder Redirection and Roaming User Profiles for these users At a minimum, redirect their Desktop folders, but you may also decide to redirect their My Documents and Application Data folders ... categorize users by their need for IT services and administration in relation to user settings management 8 Module 5: Designing a User Settings Management Strategy Categorizing Settings Management. .. at all times, if possible You have been asked to create a plan for the organization’s user settings management strategy for these users 24 Module 5: Designing a User Settings Management Strategy. .. access to unapproved applications Several users on shifts or temporary contracts may share workstations 10 Module 5: Designing a User Settings Management Strategy Categorizing Settings Management