Đang tải... (xem toàn văn)
Tiếng Anh dành cho phỏng vấn tìm việc, Ebook english for job interview final, sách cho người muốn phỏng vấn xin việc bằng tiếng anh, nghệ thuật phỏng vấn bằng tiếng anh. Giao tiếp tiếng anh thành công để phỏng vấn xin việc. Xin việc bằng tiếng anh. Dùng tiếng anh để xin việc
Series: English in Business Settings English for Job Interview Let’s be so good that recruiters can’t ignore you l e a r n i n g v i e t n a m w o r k s c o m This ebook is an attachment of the online course "English for Job Interview" The course can be accessed at www.vietnamworkslearning.com 1 Small talk & Introduce yourself 1a - Small talk What is a small talk? Small talk is a social chit chat about topics that are not important, but close to everyday life, often happens between two people who just met Topics such as weather, sports news, traffic conditions,… are suitable for just-met people to discuss When should I have a small talk? For a job interview, you should use small talk at the beginning When there is a distance between the interviewer and the candidate, a small talk would help to close this gap It will help the atmosphere become more comfortable to both sides Why I need this small talk? For the interviewer, small talk is a perfect way to break the ice They not only want to recruit skillful people, but also look for a colleague Hence, communications on even the smallest topic matter Through small talk, the interviewer can evaluate you in many ways: your interests, your concerns, even your ways of thinking For candidates, this is a golden opportunity to make a good first impression Make sure you take this chance to show your confidence, language skill and emotional intelligence ? Signals of a small talk Common topics for small talk: Your current state Location Weather Sport Traffic Work Interview may say: • How are you today?/ How is it going?/ How are you doing today? • Did you have any difficulty finding us?/ Do you have any trouble finding us?/ The traffic today was bad, isn't it? • It’s a lovely day today, isn’t it?/ I can’t stand the rain like this, it’s so bad Are you a big fan of Manchester United?/ Did you catch the soccer match yesterday? • Your CV amazed me You must have lots of intercultural experiences working that long overseas./ I find your resume very impressive • How long have you been working there?/ That’s a very interesting job, how did you get into that? Strategies to have a good small talk Be relaxed Be positive Answer yes/no, then add a comment Answer yes/no, then ask the interviewer the same Good examples: • I’m great Thank you How are you? • Not at all A good friend of mine lives here so I'm familiar with the area • True Fortunately, I took that into account when calculating the time to get here • Thank you Having a good understanding of different cultures has always been my passion Language booster Other ways to say “Yes” • Sure • Yeah • Absolutely • I’d love to • That would be great Other ways to say “No” • Not at all • I’m okay, thank you • Actually, I didn’t… Go out of your way to make an outstanding first impression Robert Cheeke 1b - Introduce yourself What does an “introduce yourself” request mean? Yes, this request is for you to briefly talk about yourself In a regular social context, these introductions are often short and without construction, such as your name, your nickname, your hobbies, where you live However, in an interview, the request "introduce yourself" is a bit more complicated On one hand, you still need to introduce yourself within to sentences (neither too long nor too short); on the other hand, you should provide enough information so that the interviewer may have a good idea about you, your education, relevant skills and qualifications to the applied position Hence, the request "introduce yourself" in the context of a job interview is a short description of you and your relevant background When should I get a request to introduce myself? The "introduce yourself" request usually takes place at the beginning of a job interview, after you have gone through a small talk Why I need to introduce myself? To the employer, besides understanding your background, listening to the introduction of yourself will help them evaluate your ability to express, explain problems and your ability to communicate in English coherently The employer is looking for a colleague who would fit in and is able to communicate English on simple topics naturally For being a candidate, answering this question will allow the interviewer to have a better understanding of you, your education, experiences and factors that you’d like emphasize, which are often your “selling points.” Sounds simple, but this question requires a certain preparation in terms of ideas, information, personal details and how they should be put together cohesively you’d like emphasize, which are often your “selling points” Sounds simple, but this question requires a certain preparation in terms of ideas, information, personal details and how they should be put together cohesively Interviewer may say • Let me know a bit about yourself • Tell me about yourself • How would you describe yourself? Strategies to introduce yourself impressively Dos: • Reply with a confirmation • Keep in mind this introduction should be general Avoid diving into great details • Start listing these facts following both time and level of relevance order Don’ts: • As you have seen my CV… • Thank you, let me introduce myself My name is… Please take a look at the following sentence templates and grammar tactics: Education: • I graduated from [university] as a [major name] major • I was a [major] at [university] from [year] to [year] • I earned a Bachelor of [major name] in [university] in [year] Use Simple Past Usage: Simple Past is used to describe a thing that has happened and ended in the past Formula: Subject + Verb (+ Objective) Examples: I graduated from the National University of Vietnam, majoring in Computer Science Experience: • First, I worked for [number of years] as [past position] at [company name] Then, I moved up and became [past position] at [company] • I [work] in the first [number of years], [job title] in the next [number of years] and currently work as a [position] • I started my career as a [position] at [company] for [number of years] After that, I took up the role as a [position] at [company] until now Use Present Continuous Usage: Present Continuous is used to describe an event that took place at the time of speaking Formula: Subject + am/is/are + Verb-ing (+ Objective) Examples: Currently I am working at company ABC as a general accountant Use Simple Present Usage: Simple Present is used to describe a habit, a truth Formula: Subject + Verb (+ Objective) Example: I always succeed in acquiring new customers Career plan: • I will work on [skill] to become a [position] • I will fulfill my career plan by becoming a [position] • I will upgrade [skill] and become a [position] Use Simple Future Usage: Simple Future is used to describe something that will happen in the future Formula: Subject + will + Verb (+Objective) Ví dụ: I will upgrade my skills in digital marketing and will become a digital marketing manager in the future Language booster *Please note these suggested words are only neutral or positive Also make sure to use a dictionary to know what suits you best Common words you can use to call yourself: • A communicator • A perfectionist • An organizer • A doer • A thinker • A people person • An extrovert or an introvert Question Time Self-reflection Let's read the situation and create a conversation in which the candidate will ask two questions as the demand of the interviewer Here is the situation: Minh, 29 years old, is a marketer at a local advertising agency He is applying for the Product Branding Team Leader position at A, a Multinational Company The company is holding a lot of projects on fast food products and aspiring to gain this market share in HCMC within the next years David will directly interview Minh Then practice this conversation with a friend until you are fluent in answering question request …………………………………………………………………………………………… …………………………………………………………………………………………… …………………………………………………………………………………………… …………………………………………………………………………………………… …………………………………………………………………………………………… …………………………………………………………………………………………… Homework Which questions are suitable to place for each position of the interviewer as follow A The interviewers are executive and staff B The interviewers are team lead and manager What are the three best things you like about the company? What is the typical career path for someone in this role? What are your expectations for this role during the first 60 days? How would you describe your company environment and culture? What are the company's highest-priority goals this year, and how would my role contribute? What are the top three things you find the company still needs to improve? What you think are the most important qualities for someone to excel in 65 What are the company's highest-priority goals this year, and how would my role contribute? What are the top three things you find the company still needs to improve? What you think are the most important qualities for someone to excel in this role? If it's okay, would you please tell me about your plans to the project leader position? The interviewers are executive and staff The interviewers are team lead and manager 66 Compensation and Benefits Negotiation Self-reflection Imagine you’re in a job interview and you’re asked to answer one out of these two questions Write down your answer on the blank space below and practice speaking as much as possible: I think the salary you proposed is quite high with your years of experience How can you convince me that you are worth that salary? Your answer: ………………………………………………………………………… …………………………………………………………………………………………… …………………………………………………………………………………………… Our expected salary is 24 mil VND, but we think that 20 mil VND is a very good package for a middle-level executive at this role, plus some additional benefits such as performance bonus at the end of the year What you think about this? Your answer: ………………………………………………………………………… …………………………………………………………………………………………… …………………………………………………………………………………………… Homework If you are the following people, what should you say? Thanh, 26, currently working as a project leader for a head hunt company He has been managing a development team for long term projects Now he is applying for a senior recruiter position in a leading tech company His expected salary is 25 million gross Michael is his interviewer Michael is HR manager and he offers Thanh 67 projects Now he is applying for a senior recruiter position in a leading tech company His expected salary is 25 million gross Michael is his interviewer Michael is HR manager and he offers Thanh with 20 million gross …………………………………………………………………………………………… …………………………………………………………………………………………… …………………………………………………………………………………………… …………………………………………………………………………………………… …………………………………………………………………………………………… Mai, 29, currently working as a course coordinator for a well-known …………………………………………………………………………………………… English private institution in Ho Chi Minh city She has years working intensively in an English-speaking environment and has been managing different courses in the school Besides, she can handle parents’ requests and offer different academic and personal support to students on different levels She is applying for a Public relation team lead role in a multinational company which requires her to maintain and build up company’s images John is her interviewer and a HR specialist He asks her about her salary expectation …………………………………………………………………………………………… …………………………………………………………………………………………… …………………………………………………………………………………………… …………………………………………………………………………………………… …………………………………………………………………………………………… …………………………………………………………………………………………… 68 Post-Interview Homework Imagine you have finished a job interview and you want to show your gratitude to the employers Write thank-you emails for these two following situations: Situation 1: Linh, 26, currently working as a project leader for a local software consultancy firm He has been managing a development team for long term projects Now he is applying for a senior software engineer position in a leading tech company Michael is his interviewer …………………………………………………………………………………………… …………………………………………………………………………………………… …………………………………………………………………………………………… …………………………………………………………………………………………… …………………………………………………………………………………………… …………………………………………………………………………………………… Situation 2: Mai, 29, currently working as a course coordinator for a well - known English private institution in Ho Chi Minh city She has years working intensively in an English - speaking environment and has been managing different courses in the school Besides, she can handle parents’ requests and offer different academic and personal support to students on different levels She is applying for a Public relation team lead role in a multinational company A John is her interviewer and the team leader …………………………………………………………………………………………… …………………………………………………………………………………………… …………………………………………………………………………………………… …………………………………………………………………………………………… …………………………………………………………………………………………… …………………………………………………………………………………………… 69 10 Answer Key 70 Lesson 1: Small talk and Introduce yourself Suggestive answer: Interviewer: Thanks for coming, how was your day going? Interviewee: It is great! I woke up early this morning and had a morning run Then my family had breakfast together before coming here The meal is always simple, but you know, I love spending time with my family And how about you? How is your day going? Interviewer: Was the traffic bad on your way here? Interviewee: Yeah, it was pretty bad I’m not sure what was going on, but I got stuck in a traffic jam halfway Even though I don’t live far from here, it took me more than an hour this morning Thank God I started the trip early! How about you? Do you live far from here? Interviewer: How did you know about this job vacancy? Interviewee: Oh, a friend of mine saw the job post on your company LinkedIn website I am sure she is following your company page so that’s why she noticed that She thought it might interest me, so she told me about this opportunity I think I am very lucky! Are you the one who posted the job? Lesson 2: Previous Experience Answer key: (A) Describing previous jobs 1; 4; 5; 7; 8; 10 • My first role as a management trainee paved the way for me to proceed further in my career as a senior account manager at a Head Hunt Company • I spent three years working in a high-volume call center, answering customer calls, and identifying solutions • From 2015 to 2019, I joined Lotus Company as a Chief Accountant, where I am in-charge of all accounting activities of both financial and management accounting • In college, I was the ad intern at the local radio station, where I designed event posters for local concerts and music festivals Then I worked as a market research assistant, analyzing consumer data and drafting reports for the marketing director • I worked as a kennel assistant at a local animal hospital during the summer before my freshman year of college • I have 10 years of experience in personal finance management, and I have 71 • I worked as a kennel assistant at a local animal hospital during the summer before my freshman year of college • I have 10 years of experience in personal finance management, and I have assisted 45 repeat clients in increasing their capital by an average of 15% every year (B) Experience you have obtained 2; 3; 6; 9; 11 • Throughout the years at company ABC, I have gained important skills, such as digital marketing and vendor liaison • I developed extensive skills working with customers even when they were distressed • The internship at bank ABC has taught me the essential skills to embark on my full time career as a general accountant • My other positions allowed me to practice applying research to writing ad copy, social media posts and a few radio commercial scripts • It was there I discovered what I wanted to as a career Lesson 3: Behavioral Questions Answer key: S • One time, I switched the packing labels of two packages I sent to customers I had to correct the problem without angering the clients • One time, at my last job, my coworker had a family emergency and needed to miss work for some time, and their super-important project was left unfinished and without a manager T • As the head chef, I was in charge of making sure everything was in order in the kitchen and the BOH before the inspector arrived • Throughout the month, I was tasked with small responsibilities that took time away from my goal A • I sat down with them one day during lunch, paid for their meal, and took initiative by apologizing for my part in the whole mess • I quickly called in employees from the last shift to help out, leaving the others available to prep for that evening’s dinner • I requested and was granted a reduction in my weekly goals, allotting me 72 • I quickly called in employees from the last shift to help out, leaving the others available to prep for that evening’s dinner • I requested and was granted a reduction in my weekly goals, allotting me more time to attack the special project R • My supervisor appreciated my attitude and drive, and I was given several more projects after that, along with an eventual promotion and pay raise • As a result, we were able to ace the inspection, less costly in the long run compared to giving employees a few hours of overtime L • Thanks to this experience, I learned that sometimes we need to put down our self – esteem to keep the team’s good performance • After this situation, I realized that I should put myself to customers’ situation if I want to understand and work well them • Thanks to that experience, I learned that to make all of your work go well, you have to know how to identify prior tasks and manage your time appropriately Lesson 4: Shortcoming Answer key: 4→3→1→5→2 “Although I always met my deadlines and usually ended up working before a deadline, I used to have a problem with procrastination It became worse when I couldn’t finish any of my tasks during a month and got a warning from my boss I decided that I needed to deal with the issue, so I enrolled in a class on time management I learned how to organize my days and attacked an assignment in manageable chunks Now, I put together a plan as soon as I get a new assignment, and I often beat my deadlines.” Lesson 5: Challenging Questions Situation 1: Suggestive Answer: That’s a great question, thank you for asking Based on what you've said today and from the research I've done, your company is looking for a strong technical capacity to run an agile team remotely As my over years of experience working in technology, I believe that I will meet the demand of having strong technical capacity Besides, I am currently responsible for being a project 73 capacity to run an agile team remotely As my over years of experience working in technology, I believe that I will meet the demand of having strong technical capacity Besides, I am currently responsible for being a project leader of a development team, a team includes creative and agile people, and I think 3-long-term project we have succeeded in makes me the best match for this position I truly enjoyed what I was doing, which is what drew me to this position with your company I would love to bring the skills I learned there to this position Situation 2: Suggestive Answer: That’s an interesting question Actually, if I was asked to pre-sale consultancy for clients on medical products, firstly I would outline and fill myself with knowledge of our medical products such as strengths, weaknesses, the demand of the customers, target customers, which features that our products fit them, experience from other consultants,…Then, when I had already known everything, I would use my previous experience as a customer care specialist and years of experience in sales And I believe I would lead me to success Situation 3: Suggestive Answer: I’m glad you asked With over years of managing courses, I think that I can fully manage your campaigns I know that I’m lacking in marketing section, however, with over years of working in different environment and cooperating with other department, mostly marketing department, which provided me some perspective over building company images as well as key product marketing campaigns, I believe I can handle this position well I also have effectively stress management My years of handling parents’ requests and offer different academic and personal support to students on different levels will absolutely help me to deal with different stakeholders, clients, merchants and even customers Certainly, I will bring those abilities to this position Lesson 6: Question Time Answer key: To answer this question, please remember that: • To the interviewer at executive and staff level, you should ask questions related to daily tasks, working environment or position’s qualities and 74 Lesson 6: Question Time Answer key: To answer this question, please remember that: • To the interviewer at executive and staff level, you should ask questions related to daily tasks, working environment or position’s qualities and responsibilities • To interviewer at team lead and manager level, questions about career development, strategic goals or expectations towards the company or position should be referred to The interviewers are executive and staff 1; 4; 6; • How would you describe your company environment and culture? • What are the three best things you like about the company? • What are the top three things you find the company still needs to improve? • What you think are the most important qualities for someone to excel in this role? The interviewers are team lead and manager 2; 3; 5; • What is the typical career path for someone in this role? • If it's okay, would you please tell me about your plans to the project leader position? • What are the company's highest-priority goals this year, and how would my role contribute? • What are your expectations for this role during the first 60 days? Lesson 7: Compensation and Benefits Negotiation Situation 1: Suggestive Answer: I appreciate your offer, however, according to my research and past experience, my understanding is that 20 to 25 million net per month is typical based on the role and requirements It would be grateful if you could make me an offer based on my current role and experience Situation 2: Suggestive Answer: Well, this position is not exactly the same as my last job, so I’m more interested in finding a position that’s a good fit for my skills and interests I’m confident 75 Situation 2: Suggestive Answer: Well, this position is not exactly the same as my last job, so I’m more interested in finding a position that’s a good fit for my skills and interests I’m confident that you’re offering a salary that’s competitive in the current market Lesson 8: Post-interview Situation 1: Suggestive Answer: Dear Michael, Thank you for taking time to meet with me yesterday I’m very excited about the opportunity to work at your company The Senior Software Engineer role certainly sounds exciting, and it’s a role I believe I’d excel in thanks to my years of experience in technology and successful project that I have managed I look forward to hearing feedback as soon as you have any updates and would love to continue discussing the opportunity with you Feel free to contact me if you have any questions or need clarification on anything we talked about in the meantime Thank you again, Michael Best regards, Linh Situation 2: Suggestive Answer: Good morning John, I wanted to take a second to thank you for your time last Friday I enjoyed our conversation about responsibilities for the Public Relation Team Lead position and enjoyed learning more about it It sounds like an exciting opportunity, and an opportunity I could succeed and excel in! I’m looking forward to hearing any updates you can share, and don’t hesitate to contact me if you have any questions or concerns in the meantime Thanks again for the great conversation Best Regards, Mai 76 Contents Lesson 1: Small talk & introduce yoursel 1a- Small talk 3 3 4 6 6 7 • What is a small talk? • When should I have a small talk? • Why I need this small talk? • Signals of small talk • Strategies to have a good small talk • Language booster 1b- Introduce yourself • What does an “introduce yourself” request mean? • When should I get a request to introduce myself? • Why I need to introduce myself? • Interview may say • Strategies to introduce yourself impressively • Language Booster Lesson 2: Previous Experience 11 • What previous experience questions relate to? • Language booster 12 12 12 13 13 16 Lesson 3: Behavioral interview questions 19 • What Behavioral Interview Questions focus on? • Language booster 20 20 20 21 21 26 Lesson 4: Shortcoming 28 • What does the interviewer expect to hear from you? • Language booster 29 29 29 30 30 31 Lesson 5: Challenging Question 33 • What are challenging questions? 34 • When does the interviewer ask about previous experience? • Why does the interviewer ask these questions? • Interview may say • Strategies to highlight your previous experience • When would these questions be asked? • Why I need these questions? • Interview may say • Strategies to answer behavioral interview questions • When does interview ask these questions? • Why I need shortcoming questions? • Interview may say • Strategies to story-tell your shortcoming • Strategies to handle challenging questions 35 35 35 Lesson 6: Question Time 38 • What does “Question request” mean? • Language booster 39 39 39 40 40 41 Lesson 7: Compensation and Benefits Negotiation 42 • What is Compensation and Benefits Negotiation? • Language booster 43 43 43 44 44 45 Lesson 8: Post-Interview 48 • What is a thank-you email? • Language booster 49 49 49 50 52 Let’s practice! 53 • Small talk & introduce yourself • Post-interview 54 56 58 60 62 65 67 69 Answer Key 70 • Small talk & introduce yourself 71 71 72 73 73 75 75 76 • When we have to answer such questions? • Why employers ask these questions? • When does this process happen? • Why we need these questions? • Interview may say • Strategies to highlight your previous experience • When Compensation and Benefits Negotiation happen? • Why we need this process? • Interview may say • Strategies to answer behavioral interview questions • When is the right time to write this email? • Why we need to write a thank-you email? • Strategies to story-tell your shortcoming • Previous Experience • Behavioral interview questions • Shortcoming • Challenging Question • Question Time • Compesnsation and benefits negotiation • Previous Experience • Behavioral interview questions • Shortcoming • Challenging Question • Question Time • Compesnsation and benefits negotiation • Post-interview Thank you from Vietnamworks Learning team ... right mindset for the job For candidates, this is the chance for you to learn more about the company or the job, to show your interest in the job, and give a memorable final impression for the interviewer... insurance • Performance review: A formal assessment in which managers evaluate an employee’s work performance, identify strengths and weaknesses, offer feedback, and set goals for future performance... gratitude for giving me this opportunity • I truly appreciate your consideration for the position Thank you • I look forward to this opportunity of working here Thank you • Thank you so much for your