Tiếng Anh thương mại The statement “I am writing to inform you that the goods we ordered from your company have not been supplied correctly.” is in Chọn câu trả lời: a Problem b Closing c Background Câu trả lời d Solution Phản hồi The corect answer is : Background Reference : Textbook: Writing Business English – Lesson If you know the name of the recipient, you end the letter with Chọn câu trả lời: a Best wishes b Yours faithfully c Bests regards d Yours sincerely Câu trả lời Phản hồi The corect answer is : Yours sincerely Reference : Textbook: Writing Business English – Lesson Dear Sir/Madam is the salutation …… of the business letter Chọn câu trả lời: a At the end b Not necessary c At the beginning Câu trả lời d In the middle Phản hồi The corect answer is : At the beginning Reference : Textbook: Writing Business English – Lesson Yours sincerely is …… of the business letter Chọn câu trả lời: a At the beginning b In the middle c At the end Câu trả lời d Not necessary Phản hồi The corect answer is: At the end Reference : Textbook: Writing Business English – Lesson Paragraph in a letter of request is to Chọn câu trả lời: a Provide contact information Câu trả lời b Cover relevant background information and details c Reiterate action and/or thank d Request specific information or action Phản hồi The corect answer is : Provide contact information Reference : Textbook: Writing Business English – Lesson The statement “Please send us a corrected invoice for $9,479.” is in Chọn câu trả lời: a Background b Problem c Solution Câu trả lời d Closing Phản hồi The corect answer is : Solution Reference : Textbook: Writing Business English – Lesson When we received a complaint letter, if we are sure that we are at fault, we should Chọn câu trả lời: a Accept the complaint Câu trả lời b Reject the complaint c Do nothing d Ignore the complaint Phản hồi The corect answer is : Accept the complaint Reference : Textbook: Writing Business English – Lesson Paragraph in a letter of request is to Chọn câu trả lời: a Cover relevant background information and details b Request specific information or action c Provide contact information d Reiterate action and/or thank Câu trả lời Phản hồi The corect answer is Reiterate action and/or thank Reference : Textbook: Writing Business English – Lesson If the letter is going to someone whose name you not know, it starts with Chọn câu trả lời: a Dear Mr / Ms Brown b Dear Sir or Dear Madam or Dear Sir/Madam Câu trả lời c Dear Mr John/ Ms Marry, …… d Dear John/ Marry Phản hồi The corect answer is : Dear Sir or Dear Madam or Dear Sir/Madam Reference : Textbook: Writing Business English – Lesson When we received a complaint letter, if the cause of the problem were beyond our responsibility, we could Chọn câu trả lời: a Ignore the complaint b Accept the complaint c Reject the complaint Câu trả lời d Do nothing Phản hồi The corect answer is : Reject the complaint Reference : Textbook: Writing Business English – Lesson In a letter of complaint, we describe what should be done to solve the problem in a Closing b Solution Câu trả lời c Problem d Background The statement “I look forward to receiving your explanation of these matters.” is in Chọn câu trả lời: a Background b Closing Câu trả lời c Problem d Solution Phản hồi The corect answer is : Closing Reference : Textbook: Writing Business English – Lesson Bạn xem tài liệu quantri123.com, mơn học cịn nhiều mơn học khác, bạn nhận vào tìm kiếm gõ vào tên môn học mã môn học Ví dụ: Ngoại ngữ II.4 – EN06 bạn gõ tìm kiếm EN06 Ngoại ngữ II.4 https://www.facebook.com/quantri123com/ An application letter is Chọn câu trả lời: a To request an action b To apply for a job Câu trả lời c To complain d To make an enquiry Phản hồi The corect answer is: To apply for a job Reference : Textbook: Writing Business English – Lesson A letter of complaint usually consists of Chọn câu trả lời: a parts b parts Câu trả lời c parts d parts Phản hồi The corect answer is: parts Reference : Lecture In a letter of complaint, we describe what is expected from the recipient in Chọn câu trả lời: a Closing Câu trả lời b Problem c Solution d Background Phản hồi The corect answer is : Closing Reference : Textbook: Writing Business English – Lesson In a letter of complaint, we describe the situation in Chọn câu trả lời: a Solution b Background Câu trả lời c Problem d Closing Phản hồi The corect answer is : Background Reference : Textbook: Writing Business English – Lesson If you begin the letter with Dear Sir/Madam, at the end of your letter you should include the closing phrase: Chọn câu trả lời: a Best wishes b Yours sincerely c Yours faithfully Câu trả lời d Bests regards Phản hồi The corect answer is: Yours faithfully Reference : Textbook: Writing Business English – Lesson If the letter is going to someone whose name you know, you can begin with Chọn câu trả lời: a Dear Sir or Dear Madam or Dear Sir/Madam b Dear John/ Marry c Dear Mr John/ Ms Marry, …… d Dear Mr / Ms Brown Câu trả lời Phản hồi The corect answer is : Dear Mr / Ms Brown Reference : Textbook: Writing Business English – Lesson In a letter of complaint, we describe the cause and effect in Chọn câu trả lời: a Warning b Background c Solution d Problem Câu trả lời Phản hồi The corect answer is: Problem Reference : Textbook: Writing Business English – Lesson Paragraph in a letter of request is to Chọn câu trả lời: a Cover relevant background information and details b Reiterate action and/or thank c Provide contact information d Request specific information or action Câu trả lời Phản hồi The corect answer is : Request specific information or action Reference : Textbook: Writing Business English – Lesson Paragraph in a letter of request is to Chọn câu trả lời: a Reiterate action and/or thank b Request specific information or action c Cover relevant background information and details Câu trả lời d Provide contact information Phản hồi The corect answer is : Cover relevant background information and details Reference : Textbook: Writing Business English – Lesson The expression “Thank you for your letter of … regarding / concerning / in connection with…” is used to Chọn câu trả lời: a Reject the complaint b Acknowledge receipt of a complaint letter Câu trả lời c Apologize for the error or fault d Regret the dissatisfaction Phản hồi The corect answer is : Acknowledge receipt of a complaint letter Reference : Textbook: Writing Business English – Lesson The expression “I‟m writing from and I was wondering if you could…” is used to Chọn câu trả lời: a Provide contact information b Request specific information or action Câu trả lời c Cover relevant background information and details d Reiterate action and/or thank Phản hồi The corect answer is: Request specific information or action Reference : Textbook: Writing Business English – Lesson The expression “If you have questions about (my request / my order), please contact me at…” is used to Chọn câu trả lời: a Request specific information or action b Cover relevant background information and details c Provide contact information Câu trả lời d Reiterate action and/or thank Phản hồi The corect answer is: Provide contact information Reference : Textbook: Writing Business English – Lesson Paragraph in an application letter is Chọn câu trả lời: a To state your enthusiasm and interest b To describe your practical work experience c To state that you are applying for the job Câu trả lời d To ask for an interview Phản hồi The corect answer is: To state that you are applying for the job Reference : Textbook: Writing Business English – Lesson Paragraph in an application letter is Chọn câu trả lời: a To describe your practical work experience Câu trả lời b To state your enthusiasm and interest c To state that you are applying for the job d To ask for an interview Phản hồi The corect answer is: To describe your practical work experience Reference : Textbook: Writing Business English – Lesson An application letter is divided into Chọn câu trả lời: a Four paragraphs Câu trả lời b Five paragraphs c Three paragraphs d Two paragraphs Phản hồi The corect answer is: Four paragraphs Reference : Textbook: Writing Business English – Lesson Business letters are usually quite formal in style, so we should Chọn câu trả lời: a Avoid writing sentences that are too long Câu trả lời b Write sentences that include complicated or unnecessary language c Use verbs in passive forms d Use contractions Phản hồi The corect answer is: Avoid writing sentences that are too long Reference : Textbook: Writing Business English – Lesson The „From‟ section in a memo contains Chọn câu trả lời: a The main idea b The name of the receiver c The name of the sender Câu trả lời d The date Phản hồi The corect answer is: The name of the sender Reference : Textbook: Writing Business English – Lesson We clearly state the purpose of communication in the Chọn câu trả lời: a “To” section b “Date” section c Subject line Câu trả lời d “From” section Phản hồi The corect answer is : Subject lin Reference : Textbook: Writing Business English – Lesson We write memos with purpose and make that purpose known in the Chọn câu trả lời: a Second paragraph b Fourth paragraph c First paragraph Câu trả lời d Third paragraph Phản hồi The corect answer is : First paragraph Reference : Textbook: Writing Business English – Lesson A memo Chọn câu trả lời: a Can‟t be signed b Should be signed c Does not need to be signed Câu trả lời d Must be signed Phản hồi The corect answer is: Does not need to be signed Reference : Textbook: Writing Business English – Lesson If your memo is longer than a page, you may want to include a separate … Chọn câu trả lời: a Closing segment b Summary segment Câu trả lời c Discussion segment d Opening segment Phản hồi The corect answer is : Summary segment Reference : Textbook: Writing Business English – Lesson The heading segment should include Chọn câu trả lời: a From, Date, b To, Date, c To, From, Date d To, From, Date, Subject Câu trả lời Phản hồi The corect answer is : To, From, Date, Reference : Textbook: Writing Business English – Lesson When written properly, memos can be …… in connecting the concern or issue of the writer with the best interests of the reader Chọn câu trả lời: a Inconvenient b Impolite c Unnecessary d Very effective Câu trả lời Phản hồi The corect answer is : Very effective Reference : Textbook: Writing Business English – Lesson There are …… basic reasons to write a memo Chọn câu trả lời: a Câu trả lời b c d Phản hồi The corect answer is: Reference : Textbook: Writing Business English – Lesson A memo contains Chọn câu trả lời: a From, Date, , and Message sections b To, From, Date, Subject Headings, and Message sections Câu trả lời c To, Date, , and Message sections d To, From, Date, and Message sections Phản hồi The corect answer is : To, From, Date, , and Message sections Reference : Textbook: Writing Business English – Lesson The „To‟ section in a memo contains Chọn câu trả lời: a The date b The main idea c The name of the receiver Câu trả lời d The name of the sender Phản hồi The corect answer is: The name of the receiver Reference : Textbook: Writing Business English – Lesson A memo is a ……… communication conveying your thoughts, reactions or opinion on something Chọn câu trả lời: a Short or to the point b Short and indirect c Long but to the point d Short and to the point Câu trả lời Phản hồi The corect answer is : Short and to the point Reference : Textbook: Writing Business English – Lesson The „Subject‟ section in a memo contains Chọn câu trả lời: a The date b The name of the sender c The name of the receiver d The main idea Câu trả lời Phản hồi The corect answer is: The main idea Reference : Textbook: Writing Business English – Lesson ……make a memo lengthy Chọn câu trả lời: a Usually b Never Câu trả lời c Always d Often Phản hồi The corect answer is Never Reference : Textbook: Writing Business English – Lesson We should close the memo with a ……… ending that states what actions we want the reader to take Chọn câu trả lời: a Warning b Unfriendly c Threatening d Friendly Câu trả lời Phản hồi The corect answer is: Friendly Reference : Textbook: Writing Business English – Lesson The expression “Hope to hear from you soon ” in an email is an informal Chọn câu trả lời: a Opening b Conclusion Câu trả lời c Headline d Salutation Phản hồi The corect answer is : Conclusion Reference : Textbook: Writing Business English – Lesson The Subject Line in an email should be Chọn câu trả lời: a Informal b Long c Short Câu trả lời d Indirect Phản hồi The corect answer is : Short Reference : Textbook: Writing Business English – Lesson The expression “Just a quick note to……….” in an email is an informal Chọn câu trả lời: a Salutation b Closing c Opening Câu trả lời d Headline Phản hồi The corect answer is : Opening Reference : Textbook: Writing Business English – Lesson The expression “Looking forward to your reply……….” in an email is in the Chọn câu trả lời: a Conclusion Câu trả lời b Salutation c Opening d Headline Phản hồi The corect answer is : Conclusion Reference : Textbook: Writing Business English – Lesson How many types of email are there? Chọn câu trả lời: a b c Câu trả lời d Phản hồi The corect answer is : Reference : Textbook: Writing Business English – Lesson One of the advantages of emails over normal “snail- mail” letters is that they are … Chọn câu trả lời: a Slow but direct b Quick and direct Câu trả lời c Quick or direct d Quick and indirect Phản hồi The corect answer is Quick and direct Reference : Textbook: Writing Business English – Lesson The Subject Line in an email is the Chọn câu trả lời: a Headline Câu trả lời b Salutation c Closing d Opening Phản hồi The corect answer is : Headline Reference : Textbook: Writing Business English – Lesson The expression “Hi/Hello + name ………….” in an email is an informal Chọn câu trả lời: a Opening b Salutation Câu trả lời c Conclusion d Headline Phản hồi The corect answer is : Salutation Reference : Textbook: Writing Business English – Lesson The expression “Yours sincerely.” in an email is a very formal and rarely used Chọn câu trả lời: a Salutation b Headline c Close Câu trả lời d Opening Phản hồi The corect answer is : Close Reference : Reference : Textbook: Writing Business English – Lesson The expression “I am writing to……….” in an email is in the Chọn câu trả lời: a Salutation b Headline c Opening Câu trả lời d Closing Phản hồi The corect answer is : Opening Reference : Textbook: Writing Business English – Lesson When we write a report, presentation and style are Chọn câu trả lời: a Important Câu trả lời b Not important c Useless d Not necessary Phản hồi The corect answer is : Important Reference : Textbook: Writing Business English – Lesson When writing a memo, we should keep paragraphs … Chọn câu trả lời: a Informal b Formal c Short Câu trả lời d Long Phản hồi The corect answer is : Short Reference : Textbook: Writing Business English – Lesson The expression “I recommend that ….” is used in Chọn câu trả lời: a Conclusions b Recommendations Câu trả lời c Findings d Proceedings Phản hồi The corect answer is : Recommendations Reference : Textbook: Writing Business English – Lesson Reports are matter of fact and to the point Language is therefore …… Chọn câu trả lời: a Informal b Neutral and factual Câu trả lời c Neutral or factual d Subjective Phản hồi The corect answer is : Neutral and factual Reference : Textbook: Writing Business English – Lesson We explain what the facts mean in Chọn câu trả lời: a Recommendations b Findings c Proceedings d Conclusions Câu trả lời Phản hồi The corect answer is: Conclusions Reference : Textbook: Writing Business English – Lesson A report requires …….underlined at the top Chọn câu trả lời: a A date b An address c A title Câu trả lời d A name Phản hồi The corect answer is : A title Reference : Textbook: Writing Business English – Lesson We suggest what action(s) should be done in Chọn câu trả lời: a Recommendations Câu trả lời b Conclusions c Proceedings d Findings Phản hồi The corect answer is: Recommendations Reference : Textbook: Writing Business English – Lesson There should be … sub-sections in a report Chọn câu trả lời: a Câu trả lời b c d Phản hồi The corect answer is : Reference : Textbook: Writing Business English – Lesson We explain what the report is about in Chọn câu trả lời: a Conclusions b Findings c Proceedings d Terms of reference Câu trả lời Phản hồi The corect answer is : Terms of reference Reference : Textbook: Writing Business English – Lesson The report ……be signed and dated Chọn câu trả lời: a Shouln‟t b Can‟t c Should Câu trả lời d Mustn‟t Phản hồi The corect answer is : Should