INTRODUCTION In the context of integration in Vietnam, the implementation of 10 bilateral and multilateral trade agreements makes many commodities with high turnover and high tax rates cut down according to the roadmap, the above numbers bring greater significance.From 2001 to now, especially after Vietnam's accession to the WTO, the market of Vietnam logistics services has made positive changes with the number of enterprises operating in the field of fast growing logistics and growth high Currently, Vietnam's logistics businesses are quite professional and efficient, but in fact only meet 25% of the market demand and only stop at the level of providing individual services, some of which segment of this important service chain This is because Vietnamese logistics enterprises are mainly small and medium sized enterprises, their size and capacity are limited, but the cooperation and cooperation to create competitiveness is very weak making the low competitiveness In the current situation, to solve this problem, first of all belong to the logistics business of Vietnam, need to have a logistics perspective from the business itself, the logistics business Vietnam needs to business The rules of the market must be aligned, cooperative, and mutually beneficial Every business needs to focus on its strengths and will outsource non-core services Linking and coordinating support is essential for Vietnamese businesses After studying at the commercial college of business English and an extra course on import and export I decided to practice at Pan Pacific Corporation in the export and import business In the first month of the internship, with the help and cooperation of my colleagues, I learned some basic knowledge - the foundation to work properly and accurately Besides, I would also like to thank the teachers in the Faculty of Business English at the University of Commerce for guidance on the correct orientation of the thesis.VIET PAN PACIFIC INTERNATIONAL CO.LTD has been operating in the Vietnamese market for about 15 years with products for the main overseas markets including high quality garments This synthetic report is made on that basis The report is divided into parts: - Part 1: An overview of the company - Part 2: Business activities of the company - Part 3: Achievements and limitations in the business operation of the company Due to internship period only in the early stages (about month), combined with my limited ability, the report is certain to have some mistakes I wish I would receive the teachers' comments to make the report more complete LIST OF TABLES, DIAGRAMS, AND FIGURES No Name Content Organizational Structure of Page Figure 1.1.3 a Pan-Pacific Public Limited Liability Company TABLE OF CONTENTS INTRODUCTION PART 1: AN OVERVIEW OF VIETPAN PACIFIC INTERNATIONAL CO.LTD 1.1 Introduction .1 1.1.1 The process of formation and development 1.1.2 Mission - Vision - Core Values 1.1.3 Organizational structure 1.1.4 Types of items, products are provided by the Pan Pacific business .7 1.2 Overview of Research and Development Division of Viet Pan International Co., Ltd 1.2.1 Formation and development process .8 PART II INTRODUCTION ABOUT THE INTERNSHIP PROGESS AT THE COMPANY 10 2.1 Tasks to be performed during the internship 10 2.2 Difficulties and lessons learned .11 2.2.1 Difficulties in the work process 11 PART 3: PRACTICALUSE OF ENGLISH AT THE TRAINEESHIP 13 3.1 The reality of using English in VietPan Pacific 13 3.2 Solutions for the shortcomings of using English in VietPan Pacific .14 PART 4: PROPOSED RESEARCH ISSUES 15 PART 1: AN OVERVIEW OF VIETPAN PACIFIC INTERNATIONAL CO.LTD 1.1 Introduction Company name (in Vietnamese: CÔNG TY TNHH MỘT THÀNH VIÊN QUỐC TẾ VIỆT PAN PACIFIC) English commercial name: VIETPAN PACIFIC INTERNATIONAL CO.LTD Address: 572 Xuong Giang – Bac Giang City – Bac Giang Province - Vietnam Telephone: 02043522207 Fax: 04 6285 8446 Email:Panpacificvn.com 1.1.1 The process of formation and development VIET PAN PACIFIC INTERNATIONAL CO.LTD, which is located in Bac Giang is one of the biggest branches that have more than 3000 employers since 2002 With a stable operation in the field of garment with potential strength along with the growing demand of consumers Pan Pacific has made remarkable progress, has been affirming it’s brand in the Vietnam market as well as many other countries such as China, Korea, Taiwan, Singapore, Australia and the US So we can see the quality of the brand from the garments of this company has met the tastes of consumers and target market is also very wide in the world After gaining high position in the quality of garments from customers from high standard countries, Pan Pacific's ambition to bring the brand name to the garment industry is increasingly popular throughout the world The company has focused on manufacturing spearhead products that the production of foot socks for all ages, diverse designs The result of this breakthrough has brought the company a remarkable source of revenue after years of establishment up to now, especially in 2015 In addition to maintaining the production of garments and large projects to study consumer tastes about footwear The company has a new breakthrough in 2015 that is supplying the garment equipments to other garment enterprises Although this is not a big business and size business, however, in this business venture, the sale of high-value apparel has brought in revenue for the company (about 29% of total sales in 2016 and 34% in 2017) 1.1.2 Mission - Vision - Core Values  Mission : Create the different, unique, comfortable products for customers when using the products of the brand From product quality to price standards and after-sales service competition compared to other businesses  Vision: Become an indispensable brand for every family in Southeast Asia area Expand the market share of target customers by conquering difficult clients such as USA, Australia, UK Expand the business to the real estate in 2018  Core values: The key element supports the vision, shaping the culture and reflecting the values of the business They are the essence of corporate identity, including principles, beliefs, and philosophical values Many businesses focus on technical capability but often forget that the underlying capabilities that make a business run smoothly are core values Establishing strong core values will create benefits both inside and outside the enterprise - Responsibility: Always keep the trust of customers that is the responsibility of every business when bringing any garments to consumers Customers are the source to life of the business, so if the enterprise wants to keep up and develop business that you always work with great enthusiasm to meet the expectations of customers - Creativity: With the increasing demand from customers in the garment sector, not only reach their demand of quality and design, but also requires on preferential price With the corporate culture “We work and shine together” so that employees can maximize the strength of themselves and organizations in the most positive and effective way - Commitment: We are always looking forward to every expectation from our customers, standing in their position when using this product To bring products to the market, items of the company have been undergone many stages of inspection, supervision, handling and withdrawal of experience in cases of defective goods, goods not up to quality standards It even recalls and destroys the bad quality ones when it comes to the market - Community: At Pan Pacific, businesses not only have an insight into the customer's quality and cost but many activities to gratify customers, employers workers in the enterprise in order to associate individuals in the organization into a collective block that create collective strength In addition, with the efforts of enterprises in the past years have left a good impression in the hearts of many charitable organizations in some Northern provinces, especially Bac Giang province with charity programs In the past, the company called a strike of over 3,000 employees in the company that donated more than billion VND for Central provinces with heavy losses after floods and natural calamities - Collaboration: One of the core values that are indispensable, what makes the business successful is cooperation Bilateral cooperation, comprehensive value for both business and business partners Multilateral cooperation such as from management to individuals in this organization The benefits of cooperation within and beyond the organization have been demonstrated for more than 15 years and are maintained and developed in subsequent business strategies.’ With these five core values, the enterprise has created the right direction suitable for business projects, corporate vision as well as the cultural values of modern, civilized and effective organizations During the past 15 years, with the pace of domestic and foreign development, enterprises have changed their vision and business direction many times, and these core values are maintained effectively 1.1.3 Organizational structure Table 1.1.3 Organizational Structure of a Pan-Pacific Public Limited Liability Company Board of directors Administ rative offices Receptio nist Business Department Accounting department and Finance Production room Design and develop Product department Technical security department The roles and functions of each department in the company: - Board of Directors:  Enforcing the rights and duties in accordance with the provisions of the 2005 Enterprise Law and related laws  Be responsible for business activities as well as business orientation in accordance with the objectives set - Administrative office and Receptionist Department:  Manage records, papers  Receive official dispatches, documents and papers and be dealt with expeditiously Data must be stored, documented by the company  Receive and handle cases reporting on employee status: sickness, maternity, pregnancy  Follow rules, corporate culture  Establish and monitor remuneration policies to ensure employee benefits  Printing necessary documents and upon request of the departments - Sales Department:  Conspiracy to develop sales policies, including policies on prices, promotions, discounts and promotion programs, to reach customers for submission to the General Director for approval  Proposing policies for customers, groups of customers, submitting to the General Director and following the approved policies  Set goals and plans for sale to submit to the General Director for approval periodically and organize the sale of products and services within the function to achieve the approved objectives To comply with the Company's regulations in proposing policies for customers when providing products and services within their functions and duties  Search and develop new customers in the target group of the company  To manage, inspect, guide and implement the accounting and statistical regimes;  To manage finance and assets under the Ordinance of the State, the Statute and financial regulations of the Company;  Meeting the financial needs of all production and business activities of the Company as planned; Preserve and develop the capital of the Company and its shareholders  Organizing cost accounting and accounting, accurately and fully reflecting the data, the situation of rotation of capital in the production and business of the company  Examine and provide professional guidance for the accounting units at the dependent units, examine the payment and settlement of projects, products, economic contracts, payment of debts of the company  Analysis of the economic efficiency of the projects, works and products of the company  Balance the financial plan of the Company, regulate the types of capital in the Company, relations with the Corporation, banks and finance, as well as shareholders are legal entities to create capital to serve timely Business when needed  To seek customers to invest, contribute capital to joint ventures and link them according to the plan and development strategy of the company  Seek, maintain and develop relationships with customers Caring for customers according to the company policy  Collect and manage customer information and customer records in accordance with regulations Focal point for the income, management of customer information to serve the assessment of customer ratings, appraisal and re-evaluation of customer records - Accounting - Finance Section:  To manage, inspect, guide and implement the accounting and statistical regimes; To manage finance and assets under the Ordinance of the State, the Statute and financial regulations of the Company;  Meeting the financial needs of all production and business activities of the Company as planned; Preserve and develop the capital of the Company and its shareholders  Organizing cost accounting and accounting, accurately and fully reflecting the data, the situation of rotation of capital in the production and business of the company  Examine and provide professional guidance for the accounting units at the dependent units, examine the payment and settlement of projects, products, economic contracts, payment of debts of the company  Analysis of the economic efficiency of the projects, works and products of the company  Balance the financial plan of the Company, regulate the types of capital in the Company, relations with the Corporation, banks and finance, as well as shareholders are legal entities to create capital to serve timely Business when needed - Production room:  Advising the Board of Directors on the planning of production organization and allocation of human resources to ensure the company's target plan month / quarter / year  Exploit and operate effectively the technology chain of the company towards the quality of products to meet customer requirements and save raw materials  Advise the Board on the selection of products for production and the method of producing each item  Build up the production schedule and plan  Set up improvements in the production process  Planning the equipment, the layout of the workshop - Design Department - Product Development:  Develop the design in accordance with the standards  Develop the design and development process  Organize product development activities (including concept development, implementation planning, modeling, design and testing) for mechanical and automation products;  Carry out planning consultancy tasks to improve the efficiency of scientific and technological activities, technical services, cooperation and association  Organize and conduct customer's tastes on products manufactured and orienting future projects  Participate in the training activities of the Center and the Institute - Technical - Security Division:  To manage, carry out and inspect the technical and construction work to ensure the progress, safety, quality, volume and economic efficiency of the whole Company;  Manage the use, repair, procurement of equipment and machinery for production and business activities throughout the company  Coordinate with the Sales Department, Project Development Department to prepare bids for works of the Company participating in the bidding  To guide, supervise and inspect the attached units in the production process in terms of technical, quality, progress, labor safety, machinery and equipment and environmental hygiene 1.1.4 Types of items, products are provided by the Pan Pacific business As a company in the garment industry, the company is constantly striving to produce high quality products to meet the large number of domestic and foreign customers Enterprises are also constantly studying the market, developing fragile, creating competition in this field The duration of operation in this industry is quite long, the products of the business are widely known as: - Fashion garments: pants, dresses, skirt, belts for all ages, sexes, and social class This is also the main source of revenue for the enterprise (about VND318 billion in 2017, up 3.4% compared to 2016) - Socks: With the core values and vision as above, enterprise is promoting the development of footwear for all ages and sex The turnover of this commodity has skyrocketed in the past two years (turnover was more than 200 billion VND) VND in 2017, an increase of 42% compared to 2016) - Textile machinery and equipment: Although these products are not the main business of the company, however, with the expansion of its machinery business, the company also earned considerable revenue (turnover reached 67 billion in 2017, an increase of 17% over 2016) 1.2 Overview of Research and Development Division of Viet Pan International Co., Ltd 1.2.1 Formation and development process Research & Development is an indispensable part of businesses in general, including garment companies in particular Therefore the products will be of stable quality and reliable In addition, the task of researching the potential market and product development orientation for businesses This is also a solid foundation for product development and market share is growing Investment in research and development activities will create a qualitative transition in the operation of the enterprise Because of the early recognition of the role and importance of R & D in the operation of the company, the Company's leaders have had a strong investment strategy for this division to bring R & D into the forefront for the breakthrough development of the business In addition to the strong investment in facilities, the operating model has been reformed accordingly The company has created the best incentives and conditions, is assigned many important functions and tasks to be able to assume the role as the key to the successful development of the company With regard to human resources, in order to have enough qualified staff to meet the needs of a specialized research unit, in addition to planning training to improve the level of available staff, the recruitment and promotion policies are applied regularly by the company to attract high quality human resources from the outside to work With this policy, the company has received many good graduates, the collaboration of staffs has made a significant contribution to the stable development of the company in the past The business process of the business has gone through more than 15 years with many changes in the market From the needs of consumers, the trend of integration to the issues related to the origin of raw materials, quality products to bring the user the best products With the co-operation - support - development of the whole system of parts in the company, the product development department was founded right from the first days of building the brand and researching the tastes of people Looking back over 15 years in the department with many large and small projects at home and abroad with significant achievements The main tasks are: - Develop designs according to specified standards - Develop the design and development process - Organize product development activities (including concept development, implementation planning, modeling, design and testing) for mechanical and automation products; With a team of experienced and talented in the field of fashion, market and domestic and foreign customers, the Product Development Division, led by Nguyen Ba Anh, has been in the business for over years Many times brought great revenue to the business Here, every employee in this department is like an important, passionate and trusting chain with the goals set by the organization In addition to professional skills and long experience, I also found in them a culture of great work, civilized and modern they always share, help dedicated to the results of work done well With the spirit of continuous integration with the trend of global, with the attention of the management staff of the product development department also exchanged contact with various partners from various workshops on apparel Fashion as well as advanced courses from the most recent foreign trainers such as the "Association of Southeast Asian Enterprises" held in Singapore in August 2016 as well as other business development forums PART II INTRODUCTION ABOUT THE INTERNSHIP PROGESS AT THE COMPANY 2.1 Tasks to be performed during the internship Over the past month, being honored to work with our R & D staff is one of the things I feel most happy about With the knowledge in the field and the course of import and export quite stable, but not much exposure to the specific work in a business so early I found quite difficult However, the leadership of Research and Development Department has been very sympathetic and created good conditions for me to fulfill the tasks assigned - Closing export orders to foreign partners: Due to the advantages of knowledge of Business English and knowledge of import and export, I was assigned by the management to contact with foreign partners and customers: garment enterprises such as Singpore New Trend, Old Thery, Burberry, North Land, Zara, After training the basic knowledge of culture in the business and the big partners, - Contact suppliers: 10 Raw material is one of the important factors to create a product not only good quality but very reasonable price As the source of raw materials in Vietnam is less and higher, the company has to look for reputable suppliers from countries such as China and India to produce products My task in the first month was to inform the suppliers of the material as well as the quantity and time of the requirements - Participate in product research and development project in summer of 2018: In addition to contacting the customer, I was also involved in supporting the new product development project of the 2018 orientation business with the task of studying the statistics that the business has studied, collected to meet the tastes of customers to bring products closer to consumers For me, a fourth-year student who has not had a lot of work experience has been entrusted by the trust and trust that the management showed such a great job The best chance is not only to learn new things from my co-workers, but also to try and develop myself in a positive way 2.2 Difficulties and lessons learned 2.2.1 Difficulties in the work process - Arrange time: Due to not having much exposure to work in the office with jobs are proposed each other In particular, each country has different time zones, leading to a number of issues related to job placement For example, if Vietnam's office hours are from 8am to 11h30pm, however, when you want to contact some US customers, they end up working late Similarly, some countries that have a lunch break culture different from Vietnam so we should avoid bothering them during lunch break is also very noticeable when conducting business with them Similar to the business culture, holidays in some foreign companies are different: for example, when they want to lend their applications to customers in India on Friday, it is their holiday We also not contact as well as negotiate After some time not arrange reasonable time frame to lock the application for the customer has led to some complaints from the customers as well as the management I also drew lessons for myself and was advised by some colleagues in 11 the room to allocate reasonable time with the Excel table to work and monitor my progress and see the effect clearly - Skills of major: We can see that besides the great source of knowledge in the university, the knowledge of the subject is far greater than that, and I realize that his professional knowledge of product development is not good Therefore, we have not come up with many good ideas and creativity as some colleagues Especially in a field like Garment, I need to be really sharp and creative Each business has its own strengths and weaknesses During the internship at the R & D lab, you need to understand some of the types of data and how to handle them as efficiently as possible - Problem solving: With the time to familiarize with the business is not much, not familiar with the work situation is very diverse, complex Sometimes, with situations that the partner or supplier has given me, I couldn’t deal directly with them at that moment, but must explain that i will report and ask the management again to respond them as soon as possible While this may not be a mistake in the job, however, the customer's confidence in the performance of the staff in the department will be reduced With the encouragement and help of dedicated colleagues in the room so i also made positive progress and more new lessons - Language in communication: Although this is not the most difficult part of the internship process, it is one of the most important things to note in the course Most of the staff in the room are older than me, their knowledge and personality will be different and i also need to be very careful when dealing with colleagues Avoid discussing weaknesses about your hometown, age, appearance, or even their lack of knowledge without sharing the sincerity Businesses have the culture of the business, but in which each individual also has their own qualities we should respect them in the best possible way In my opinion, anyone entering any organization has certain difficulties and needs to be changed to improve Therefore, I hope that in the future with the support 12 of my colleagues I can better fulfill the tasks assigned to the Research and Development Department at Pan Pacific during the internship PART 3: PRACTICALUSE OF ENGLISH AT THE TRAINEESHIP 3.1 The reality of using English in VietPan Pacific Pan Pacific is a business company as well as having many international cooperation relationships with many countries in the world The company uses English, Vietnamese and Chinese to conduct business However, English is considered the most used language, the most important In terms of the overall size of the business with all the parts, English is used quite commonly in some departments with specialized terms with basic communication requirements However, not really good and often so it does not create a completely working environment in real English - Speaking and listening skills: Because most of the employees are Vietnamese, there are only Chinese employees so the staffs in the company communicate with each other in Vietnamese Due to the fact that the work conditions not require full communication in English, the ability of the majority of employees to speak English is very low or they are unable to communicate in English In addition, some departments working with foreign partners such as R & D department, sales department have high requirements for the employees working here with international standard framework such as: Toeic 550 or higher or IELTS 6.0 From the dynamic working environment, integration and listening requirements of the staff of these departments must be especially high when negotiating with customers, the accuracy of the listening skills is higher - Reading - Writing skills: Similar to Listening and Speaking skills, literacy skills are used frequently in foreign partner - related departments for administrative - office work There are a lot of employees in the R & D department that need to use English as: contact with customers, suppliers, negotiation, order entry, contract writing and editing, information notification In the above mentioned departments, their reading and writing skills are relatively good and can be accomplished effectively 13 With the rapid change of information technology, with the goal of extending the product network of enterprises to many countries around the world, the popularization of English for employees or management is what the company has set during the last years Officers of departments are assigned to take courses in English for specific professions In addition, recruiting staff also set clear criteria specific to the English level of applicants 3.2 Solutions for the shortcomings of using English in VietPan Pacific The requirement of using English is imperative, while the staff of the company does not really have enough knowledge The board of directors of the company has introduced many solutions to improve the quality of English with some specific forms such as: - Recruitment with high English requirements: In order to avoid affecting the quality of work as well as training time, this can be a very good way to search, filter the quality of the staff of the company - Training: Every year, management helps employees in the business to learn English to encourage employees to improve their professional skills and English language skills In this way, the company gets the support of the staff but will spend a lot of money and time - Self-study: Due to frequent English-language work (contact with customers via mail and phone calls, paperwork, etc.), staff can improve their English through this work In this way, the ability to progress is long and time-consuming 14 PART 4: PROPOSED RESEARCH ISSUES After a one-week and three-week training course at research and development department, I noted a number of language-related issues at this company, particularly language barriers It affects the progress of work as well as the quality of work for each individual I want to spend my next three months working here to study: "Barriers to using English in VietPan Pacific" as well as drawing lessons in language and development and the ability to use your language in the future  ... English in VietPan Pacific 13 3.2 Solutions for the shortcomings of using English in VietPan Pacific .14 PART 4: PROPOSED RESEARCH ISSUES 15 PART 1: AN OVERVIEW OF VIETPAN PACIFIC INTERNATIONAL. .. INTERNATIONAL CO.LTD 1.1 Introduction Company name (in Vietnamese: CÔNG TY TNHH MỘT THÀNH VIÊN QUỐC TẾ VIỆT PAN PACIFIC) English commercial name: VIETPAN PACIFIC INTERNATIONAL CO.LTD Address:... Structure of Page Figure 1.1.3 a Pan -Pacific Public Limited Liability Company TABLE OF CONTENTS INTRODUCTION PART 1: AN OVERVIEW OF VIETPAN PACIFIC INTERNATIONAL CO.LTD 1.1 Introduction