TABLE OF CONTENTS 1 INTRODUCTION In the last few years, our country has become one of the countries with rapid economic growth and significantly rising annual GDP, which has resulted in the strong development intheconstruction equipment business Vietnam is a developing country, therefore, the demand for facilities and construction is getting higher and higher; this encourages the construction sector to expand its size and quality, so now constructionenterprises are facing theproblem ofinvestment efficiency in construction equipment LUCHICO Trading Investment And Construction Company Limited is a construction enterprise which has performed well in providing several types of heavy construction equipment, especially in the construction of infrastructure, engineering works, installation and sales of electrical equipment, household Now, the company has a certain position in the construction industry and successfully gains trust from prospective customers.Sinceits establishment, LUCHICO Trading Investment And Construction Company Limited has proven it is a construction firm with full capacityand reputationto join bidding and has won many high-value tenders, as well as attracted a lot of investors and clients in Northern provinces Being recommended and allowed by English Faculty – Thuong Mai University, I have experienced as an intern in Sales Department of LUCHICO Trading Investment And Construction Company Limited After one month (from 02/01/2018 to 26/01/2018), under the helpful support and instruction of managers and colleges in the company I would like to express my gratitude towards teachers at English Department – Thuong Mai University, as well as my managers and colleges in LUCHICO Trading Investment And Construction Company Limited Especially, I would love to express my sincere thanks to my supervisor- Hoang Thi Anh Tho who has helped me a lot to complete my report Despite trying my best to fulfill this report, it must have some mistakes and I look forward to receiving comments and suggestions in order to perfect the paper Hanoi, January 26th, 2018 Student Vo Thi Thuy Linh 2 LIST OF ABBREVIATIONS CO.,LTD: Company Limited VND Vietnam Dong GDP Gross Domestic Product LIST OF TABLES AND CHARTS Figure 1.1 LUCHICO’s diagram of production process Figure 1.2 LUCHICO’s organizational structure diagram 4 PART 1: OVERVIEW OF LUCHICOTRADING INVESTMENT AND CONSTRUCTION COMPANY LIMITED 1.1 Introduction Name of company (in Vietnamese: Công ty TNHH Đầu tư Thương Mại Xây dựng LUCHICO) English commercial name: LUCHICO TRADING INVESTMENT AND CONSTRUCTION COMPANY LIMITED Abbreviate: LUCHICOCO.,LTD Website : Address: 113, Cao Ky Van Street, Tho Xuong District, Bac Giang Province Telephone: 0983005177 Email: luchico.vn@gmail.com Tax code: 2400550065 Account number: 42042027732300018 at Ocean Bank,Bac Giang Authorized capital: 3.000.000.000VNĐ The legal representative of the company: Le Van Chien LUCHICO Trading Investment and Construction Co., Ltd operates under the independent economic accounting system with full legal status, using its own seal and use bank account to conduct business strictly according to regulations statutory law Doing business activities in accordance with the State's policies and laws in using the resources of the company The company continuously strengthens its scale and develops its operations in line with its accounting functions and contents, earning a lot of profits in order to speed up the development and ensure the employees' life you At the same time, it contributes to increasing national income, increasing state budget revenues, using capital sources and conducting business effectively to cover expenses for investment expansion 1.2 Task and Function of LUCHICO Trading Investment and Construction Co.Ltd According to the business registration certificate January th, 2015, the functions of the company and its main business lines are: constructing public work, constructing civil engineering, installing power system, water supply and drainage system, electric heater and air conditioning;retail hardware,glasses and other equipment installation in construction.The company supplies furniture such as beds, cabinets, tables, chairs, lamps and other tangible assets which are essential 1.2.1 The organizational structure and production structure of the unit *Production process Bidding, contracting, contractor appointment Contract with the investor Give task to workshop,construction team Check and take over the buildings Handover final account Figure 1.1 LUCHICO’s diagram of production process 1.2.2 Organizational structure of the management apparatus Board of directors Sales Department Department of Finance and Accounting Department of Technical plann Figure 1.2 LUCHICO’s organizational structure diagram *Roles and functions of each department in the company: Board of Directors: 02 people Director: is the manager of all production and business activities of the company, working under the principle of the boss regime to promote personal responsibility, administrative discipline and legal representative of the company in economic relations with domestic and foreign partners The director is the legal representative of the company before the law and is responsible to the State and the labor collective for the management of production and business of the Company Deputy Directors: are technical engineers who assist the Director in managing the work assigned and authorized by the Director in each specific task * Departments: Sales Department: Has responsible for the transaction, planning and business operations of the company Department of Finance Accounting: To organize the implementation of the accounting system and accounting apparatuses in the Company and its attached sections which are effective and suitable to the business lines andthe business characteristics of the company; to be responsible to the law and the director for the completeness, accuracy, truthfulness, timeliness and continuity of the arising data recorded in the accounting reports of the Company Organizing the training of accounting staffs, improving the professional level, specialization of each part and each task, and at the same time be able to undertake other tasks Department of Technical Planning: To advise the Board on scientific and technical work, manage the maintenance and repair of ships, cars, workshops, care for improving skills for the driving force, driving, refrigeration engineering and other work in the field of science and technology in general 1.3 Introduction the Department internships: Sales Department The Mission of the business room is to advise the Director to: - The work of planning and corporate development strategy - Investment and investment project management - Organization of economic information system in the company - Economic management - Technical management - Advised the Director of business services - Direct sales of large items 1.3.1 Work of planing - Long-term planning, medium term, short term, the plan of the month, quarter, year - Monitoring of activities of the company 1.3.2 The economic work - Management of economic contracts (the process of negotiation, signing, execution, liquidation of the contract) - Manage technical standards (research, development, application of ) - Coordinate with the room, the other Board in the construction and application of the technical-economic norms, the internal regulations of the company 1.3.3 Investment and management - Research, suggestions, directions, strategies, investment projects in accordance with company resources in each stage of development - Invest and manage projects (process, evaluation, project deployment ) - The proposed research, the choice of venture investment partners, link 1.3.4 Technical work - Study the text of the law, the policy mode of State regulations on the management of engineering construction works quality - Regular monitoring, the urge, check and instruct employees to make good quality management - Perform the technical records, regulatory quality - Set the books track the number, quality, equipment and repair plan regular, large repair machinery, equipment - Planning Shop equipment, machinery 1.3.5 The information economy: - Construction of system of the economic information of the company, ensuring the catch, handle up exactly, serves for the management of the Board and the Executive Director of the company - Perform the tasks of the economic information center of the company - Reporting schedule statistics, reports on the BUSINESS situation for the Director and sent to the Agency in accordance with the law 1.3.6 Research and development: - Study the business environment: the policies of the party, the State, the legal system - Research the competitors - Establishing strategic orientations for comprehensive development company, developing policies, long-term plans - Build Marketing strategies, maketting policy consistent with each stage of development, every product, every service - Build brand development strategy, strategy, tactics, raise the power company's soup 1.3.7 On business: - Management of business policies (policy-building process, deploy the application, complete additional ) - Research and development of the business (business buying, selling, pricing, contract Economics), the advanced commercial form, every step of the renovation and modernization of the company's business operations - The unified management of the business of the company - Sales support for the company on the market, business partner, Contracting, imports for the enterprises of the branch, with the best conditions to make the common task of the whole company 1.3.8 Direct business - Direct export and import business, the major revenue scale of importance for the company 10 PART 2: INTRODUCTION ABOUT PRACTICING IN COMPANY 2.1 The tasks assigned during practicing After being received into the sales department of LUCHICO Trading Investment And Construction Company Limited, I was released place into position trainee business practice while in the room, I have completed some of the work as follows: Week (02/01/2018- 06/01/2018) - Greetings, become familiar with the company's staff, especially the sales department as well as presenting and managing director of the company - Finding out information about the company profile Learn and obey the rules and regulations of the company - Learning about the areas of operation, products and services of company - Learning sales websites and service companies - Make familiar with the parts and general corporate work Week (08/01/2018- 13/01/2018) - Learned how to respond to emails and guest phone, greeting guests skills - Be managed and handled documents, contracts, corporate documents - Searching and aggregating information about customers - Surveying and collecting customer feedback and market situation - Making the job requirements and objectives of the Business Department, helped achieve the target room and business efficiency Week (15/01/2018- 20/01/2018) - The lead editor contracts, paperwork and the necessary skills in negotiation Be introducted and guided for customers about the products and services of the company Week (22/01/2018- 27/01/2018 ) - Directly learned to negotiate and promote cooperation, signed with customers - Introducing and selling products and services of the company for customers 2.2 Challenges and lessons learned 2.2.1 Advantages and difficulties during practicing: 11 a Advantages: Learned and cultivated knowledge during the four years of study at the University of Commerce, along with the guidance of teachers Practiced in commercial LUCHICOTrading Investment And Construction Company Limited, one of the major companies and prestigious in Bac Giang and some northern provinces Get the enthusiastic help of instructors , Board of directors, together with you in the sales department staff During the past practice, you are creating more favorable conditions in the best English communication Being exposed to some foreign customers to improve the skills of listening and speaking During the internship, students can work in groups so they easily exchange the difficulties and learn responsibility from friends b Difficulty Bearing with expertise in engineering, construction - Meet many jargon of technical majors -How the assigned work was slow -There are plenty of difficult customers 2.2.2 Experiences from internship time a Practical application: During practice the past with the help enthusiasm, leadership and siblings of the sales department of the company as well as the efforts of myself, I have complete real graduate training, apply the knowledge learned in school: - Apply to be writing formally in writing to thank customers in English, applying gentle words commonly used when communicating with foreigners - Using the vocabulary they have learned to communicate with Japan Kids themselves also draw some experience following -Be practiced in the business department, participated in the process of customer service, you have the opportunity to improve English exchange with international visitors 12 - Improving grammar, sentence structure use - Increase vocabulary in the service sector, construction, equipment, technical - Self-confidence in communication - Having skills to work and practice with groups - During the internship in the company, you get to know and have learned a lot from working style and professionalism of the siblings, how to deal with colleagues, superiors, sorting, processing How the work is reasonable This is an invaluable experience and it will help a lot for me when I started working b Advantages and survive during practice: Through the internship, I was exposed to the real environment, this helps me have more experience, get familiar with the work environment and it helps me more progress in the field of his specialty Besides, reinforce existing knowledge and apply into practice properly and learn a lot of knowledge and professional experience and practice This gives me much more favorable during work after graduation In the course of an internship at the company, I have complied with the principles of work of the enterprise, complete the assigned work, attitude, hard work, go to work on time, implementation of practice in accordance with the guidelines of the school Besides, I was getting the attention and just like friends of the leaders, brothers and sisters in the sales department I received your interest and your passion told the board that you are selling, I have more experience and technology, construction technology 13 PART 3: USING ENGLISH IN BUSINESS ACTIVITIES OF LUCHICOTRADING INVESTMENT AND CONSTRUCTION COMPANY LIMITED: 3.1 Reality of using English in business In the past few years, Vietnam’s economy has strongly integrated into global one, causing increasing demands of high quality human resources that has not only a thorough understanding of specialized affairs but also good foreign languages and social skills English has become an important part in business operations, a major factor which helps companies win chances to expand new market and meet foreign investors As working in construction equipment market, LUCHICO now mostly uses English when negotiating with foreign suppliers and promoting company’s image LUCHICO imports a lot of machinery from other countries, mainly from Asia countries and sometimes from Europe, therefore, most of company’s employees have been trained to negotiate, write e-mails, handle international contracts and communicate with customers in English Currently, about 40% of company’s staffs are able to fluently communicate and write in English However, 40% is not an impressive number and most of English proficient staffs of LUCHICO are mostly students from English Departments of different universities and employees working in Sales department and some of engineers About interns, theirworking schedule is unstable and they only occur in a short time and rarely present in the office This hinders a lot when there is sudden work related to English Almost engineers and office staffs are only able to read specialized English, not to communicate and write in such language These obstacles have many times caused company not to immediately reply foreign partners or make serious mistakes while handling international contracts due to the lack of English proficient staffs 3.2 Suggested solutions for using English in business In order to overcome the issue of employees having good specialization skillsbut limited English and also to expand business operations in the future, the leaders of LUCHICO should plan out more English courses alongside professional 14 knowledge training for all employees in the company This plan will help potential employees to develop their skills and eliminate language barrier which used to hinder many important international businesstransactions and causehuge lossesto the company First of all, company should connect with some English training centers in Bac Giang Province to build up some commercial English courses for staffs from all departments The courses will focus on teaching English communication, negotiation, email writing, contract drafting in order to turn the language into an effective tool for the business Listening and speaking skills are also heavily focused as these are the most important skills for the success of company’s business There are employees who are already good at basic English so they will be arranged to work in pairs with specialists to gain experiences and communicate with foreign customers LUCHICO should also let employees take part in conferences on sharing learning English experiences held by domestic and foreign organizations, meanwhile support its best in finance, working conditions The company also applies more policies to encourage learning English by offering higher salaries to all officers and staffs so that it is easier and more exciting for them to participate in the activities 15 PART 4: PROPOSING THE THE TITLE OF GRADUATION PAPER A study on translation of business negotiation terms from English into Vietnamese 16 CONCLUSION While doing the internship and researching about business operations at LUCHICO Trading Investment And Construction Company Limited, I have gained knowledge about company’s history ,also the factors which affect company’s business activities and environment During one month doing the internship as an office staff at Luchico, I possessed the a opportunity to apply the knowledge obtained at university into reality and learn more about styles, attitudes, methods of working, communication in business environment, generating valuable experiences Through my experiences obtained during the one-month internship and my knowledge background, I conducted this report in order to summarize company’s business activities and figure out some existing problems at the company I hope that my opinions would contribute to the unit’s development in the upcoming time I would love to give my sincere thanks to my supervisor- Hoang Thi Anh Tho, and all managers and colleges at LUCHICO Trading Investment And Construction Company Limited for helping me to accomplish this report Hanoi, January 26th, 2018 Student Vo Thi Thuy Linh 17 REFERENCES We would like to express our gratitude to the following researches for providing the very useful information sources so that we could complete this study: https://thongtindoanhnghiep.co/2400550065-cong-ty-tnhh-dau-tu-thuong-mai-va- xay-dung-luchico http://www.thongtincongty.com/company/c8388ff1-cong-ty-tnhh-dau-tu-thuong- mai-va-xay-dung-luchico/ http://www.hosocongty.vn/cong-ty-tnhh-dau-tu-thuong-mai-va-xay-dung-luchicocom-842883.htm Assoc Prof Marion Grussendorf, Oxford 2016, Oxford English for logistics 18 ... LUCHICOTRADING INVESTMENT AND CONSTRUCTION COMPANY LIMITED 1.1 Introduction Name of company (in Vietnamese: Công ty TNHH Đầu tư Thương Mại Xây dựng LUCHICO) English commercial name: LUCHICO TRADING. .. customers.Sinceits establishment, LUCHICO Trading Investment And Construction Company Limited has proven it is a construction firm with full capacityand reputationto join bidding and has won many high-value... efficiency in construction equipment LUCHICO Trading Investment And Construction Company Limited is a construction enterprise which has performed well in providing several types of heavy construction