VIETNAM UNIVERSITY OF COMMERCE ENGLISH DEPARTMENT - - INTERNSHIP REPORT Company: HHK JOINT STOCK COMPANY Student : Nguyen Thi Hang Class : K50N2 Student Code : 14D170087 HANOI, 2018 HÀ NỘI - 2015 TABLES OF CONTENTS TABLES OF CONTENTS .i INTRODUCTION ii LIST OF ABBREVIATIONS iii LIST OF TABLES AND CHARTS .iv PART 1: OVERVIEW OF HHK JOINT STOCK COMPANY 1.1 Formation and development of HHK Joint Stock Company 1.1.1 General introduction about HHK Joint Stock Company .1 1.1.2 Foundation history .2 1.1.3 Major business areas .2 1.1.4 Organizational structure .3 1.1.5 Typical projects 1.2 Overview of Sales Department .7 1.2.1 Functions and duties of Sales Department 1.2.2 Evaluation the operation of the Sales Department .7 PART 2: INTRODUCTION MY INTERNSHIP IN HHK JOINT STOCK COMPANY 2.1 My assignment in my internship in HHK Joint Stock Company 2.2 Difficulties and experiences of my internship in HHK JSC .10 2.2.1 Difficulties of my internship in HHK JSC 10 2.2.2 Experiences learned from my internship 10 PART 3: USING ENGLISH IN HHK JOINT STOCK COMPANY .12 3.1 The reality of using English in the company 12 3.2 Solutions 13 PART 4: PROPOSAL OF THESIS TOPIC .14 4.1 Name of thesis topic .14 4.2 Reasons of choosing this thesic topic 14 CONCLUSION 15 REFERENCES i INTRODUCTION In the context of international integration, there has many advantage to develop for many industry factor Construction Industry is one of most booming industries in the whole world, especially in the develop countries This industry is mainly an urban based one which is concerned with preparation as well as construction of real estate properties Vietnam is one of the larger and more densely populated countries in the region Confirmed population figures are hard to obtain, but an estimate puts the Vietnam population in 2018 at 96.49 million, up from the 2012 estimate of 91.5 million and this figure would make the country the 14th most populous on the planet In comparison, Vietnam has a small surface area, and at 331,210 square kilometres (128,565 square miles), this is only the world’s 65th largest in terms of land mass alone.Those two sets of figures would suggest a densely populated landscape and that is the case to an extent For every square kilometre of land, there is an average of 280.6 people That number converts to 723 per square mile and overall, this becomes the 46th most densely populated country on earth And this make a problem for people in Vietnam, they have to be intelligent of management and construction of dwelling-house and public works HHK Joint Stock Company (HHK JSC) is a joint-stock company operating mainly in the field of specialized construction The company has generated its competitive advantages by applying the world’s advanced technologies as well as using smart materials in order to create dwelling-house and public works in efforts to maximize the resources, to satisfy customer's demand Being recommended and allowed by English Department – Vietnam University of Commerce, I have gratefully experienced as an intern in Sales Department of HHK Joint Stock Company After one month (from 02/01/2018 to 30/01/2018), under the valuable support and instruction of managers and colleges in the company, I was able to apply the knowledge obtained at university into practice, meanwhile collecting basic information to complete the internship report I would like to express my gratitude towards teachers at English Department – Vietnam University of Commerce as well as my managers and colleges in HHK Joint Stock Company I look forward to receiving comments and suggestions in order to perfect the paper Hanoi, January 26, 2018 Student Nguyen Thi Hang ii LIST OF ABBREVIATIONS HHK JSC HHK Joint Stock Company No Numberical order VND Vietnam Dong Tel Telephone number iii LIST OF TABLES AND CHARTS Image 1.1.1: Logo of HHK Stock Joint Company Table 1.1 List of key staff of the company Diagram 1.1.1: Organizational chart of HHK Stock Joint Company Table 1.2: List of typical works Image 1.1.2a: Factory Producing antibiotics pharmaceuticals Image 1.1.2b: Lac Hong Kindergarten iv factory Non-betalactam & PART 1: OVERVIEW OF HHK JOINT STOCK COMPANY 1.1 Formation and development of HHK Joint Stock Company 1.1.1 General introduction about HHK Joint Stock Company  Logo: Image 1.1: Logo of HHK Stock Joint Company (Source: website: kientruchhk.com)  Website: www.kientruchhk.com  Email: khuonghunghhk@gmail.com  Company's tax ID number: 0103747107 HHK Joint Stock Company plays a consultative a role on designing, management, supervision and construction Having the staff of masters, architects, engineers HHK Joint Stock Company took the lead, participated in design, management, supervision and construction of many high-rise buildings, working offices, apartment buildings, high-grade hotels, restaurants, civil works, cultural and belief works, as well as industrial plants In the process of working, HHK Stock Joint Company applied the knowledge, wisdom and scientific and technological advances of the country and the world to achieve the optimal value, meeting the demands of the investor and society The company's head office is located in Hanoi, Vietnam, with the cooperation of many experts in nationwide provinces and cities and in many countries around the world In addition, the company cooperated with a number of prestigious companies which have long experience to carry out some projects of construction, architecture, interior and planning 1.1.2 Foundation history HHK Joint Stock Company was established and operated under the Business Registration Certificate which was issued by the Business Registration Office under the Department of Planning and Investment of Hanoi on 25/04/2009  The head office: Address: Room 804, 8th floor, CT3A building, My Dinh new urban area, My Dinh ward, Nguyen Co Thach street, Nam Tu Liem district, Hanoi Phone: 04.37871024  Office No 1: Address: 20th floor of EU building 27 Tran Duy Hung, Cau Giay, Hanoi Phone: 04 37871024 - 0989536135 Fax: 04.32115041  Office No 2: Address: No 17, Lane 6/14, Doan Nhan, Ba Dinh, Hanoi Tel: 04.37611220 Fax: 04.37611220 The charter capital is VND 20,000,000,000 Total shares are VND 2,000,000 The par value of shares is VND 10,000 Number of shares offered for sale is 1.1.3 Major business areas HHK Joint Stock Company mainly operates in the fields which relate to construction, architecture There are the main areas of business activity:  Project consultancy, project management consultancy, construction supervision consultancy: HHK SJC will assess the current condition of the project implementation and understand the project implementation process to draw up a schedule of project management and control They will evaluate of changes related to design, construction, procurement of materials, equipments, labor safety, environmental sanitation and fire prevention, check and take over the buildings, pass buildings and train operation They will propose appropriate measures to the owner to ensure that the changes not affect the safety, quality and progress of the project  Planning scheme, architecture, structure, utilities and auxiliary items consultancy  Setting up the total cost estimate, the bidding dossier, the bidding consultancy  Examining construction investment projects, verifying technical designs of construction works  Building contractors: - Civil and industrial works - Infrastructure and road traffic system - Drainage and green system  Geological survey contractor  Producing wooden furniture  Commercial and non-commercial advertising  Building materials business  Exporting the commodity which are traded by company 1.1.4 Organizational structure No Name Board of Directors Khuong Trung Hung Do Thuy Hanh Khuong Minh Chieu Design Consultancy Department Nguyen Van Thai Tran Viet Dung Pham Thanh Nga Tran Van Ha Project Department Phan Viet Thắng Accounting Department Khương Minh Chieu Construction Department Phung Ngoc Huy Position Qualification Chairman of the board Managing director Development Director Architect Bachelor Bachelor Manager Architect Architect Environmental engineer Construction engineer Manager Bachelor Chief accountant Bachelor Manager Bachelor Nguyen Van Tien Construction Deputy manage Intermediate level Manager Construction engineer Manager Bachelor Supervison Consultancy Department Tran Giao Kim Sales Department Do Thanh Lam Table 1.1 List of key staff of the company (Source: website: kientruchhk.com) Board of Directors Member Company Sales Department Construction Department Board of managers Project Department Accounting Department Advisory board Construction Supervison Consultancy Department Design Consultancy Department Diagram 1.1.1: Organizational chart of HHK Stock Joint Company (Source: website: kientruchhk.com) 1.1.5 Typical projects No Name of typical work 01 Construction Contract value Producing antibiotics place Lot M1, Road Investor Truong Tho 38,850,000,000 factory N3, Hoa Xa Pharmaceuti Non-betalactam & Industrial Zone, cal Joint pharmaceuticals Factory Nam Dinh Stock Construction time 2009 Company The new urban 02 Building the infrastructure area of Hop of the new urban area Hop Chau 1, Hop Chau Chau, Vinh Yen, Hung Anh Investment Joint Stock 2011 12,977,000,000 2011 105,587,000đ 2011 5,444,000,000đ 2013 Company Vinh Phuc No 2, L3, 03 70,000,000,000 Commercial Van Ha Design and construction of Urban Area of Investment Lac Hong Kindergarten Ha Tien Pagoda, Joint Stock Vinh Yen, Vinh Company Phuc Design Project 04 consultancy: Z119 / CKT Xuan Mai Town, Z119 / CKT QC PK-KQ Factory; Chuong My QC PK-KQ Category: staffs and District, Hanoi Factory workers housing Dai An Sai 05 Urban and industrial area, Tu Minh, Hai Gon Joint Tu Minh, Hai Duong Duong Stock Company Table 1.2: List of typical works (Source: website: kientruchhk.com) Image 1.1.2a: Factory Producing antibiotics factory Non-betalactam & pharmaceuticals (Source: website: kientruchhk.com) Image 1.1.2b: Lac Hong Kindergarten (Source: website: kientruchhk.com) 1.2 Overview of Sales Department 1.2.1 Functions and duties of Sales Department Sales Department has functions which is advising and assisting the company's leaders in some areas: - Searching for partners and customers - Executing customer service activities: receiving and resolving complaints and inquiries of customers about products; Executing customer care - Drafting contracts in accordance with regulations Drafting contracts in English for foreign clients - Implementating of paperworks which relate to the company's products and services - Executing tasks which are required by leaders of company - Drafting and saving documents which relate to Sales Department - Scheduling plans, business strategies in month/ quarter/ year - Planning out purchase of equipment and machinery for production and business activities - Regularly reporting on strategic situation, alternative projects and methods to cooperate with clients - Researching on the market, competitors - Developing a PR strategy, marketing products for each stage and customers - Building brand development strategy 1.2.2 Evaluation the operation of the Sales Department The first biggest strength is that the specialized construction works in the past years are quite stable Moreover, HHK JSC possesses a well-trained team with great ability to apply latest technologies into production and management One of the biggest advantages of HHK JSC is probably the staffs that is diligent and dedicated to works HHK JSC often gives amendments to internal management regulations in order to reduce risks, avoid losses, minimize operating costs and ensure the staff’s benefits During its 9-year development, HHK JSC has obtained a lot of experiences in projects which relate to specialized construction, constructions such as building the infrastructure of the new urban area Hop Chau, building urban and industrial area, Tu Minh, Hai Duong, However, it is necessary to frankly admit that there are also some obstacles that badly affect the company’s business efficiency Firstly, it is the staff of morale Sales Department does not encourage employees to emulate competitive results Secondly, the data management program is outdated It is difficult to manage the data of customers and project informations Finally, the time of completing paperwork is still slower than the plan This also affects the quality of work and the customer's assessment PART 2: INTRODUCTION MY INTERNSHIP IN HHK JOINT STOCK COMPANY Being recommended and allowed by English Department – Vietnam University of Commerce, I have gratefully experienced as an intern in Sales Department of HHK Joint Stock Company After one month (from 02/01/2018 to 30/01/2018), under the valuable support and instruction of managers and colleges in the company, I was able to apply the knowledge obtained at university into practice, meanwhile collecting basic information to complete the internship report 2.1 My assignment in my internship in HHK Joint Stock Company During the internship in HHK JSC's Sales Department, I was assigned by my former employees and my leader This relates to my major which I had studied at my university I think that this is a rewarding experience for my future job Since Sales Department had the function of advising the leaders of the company and doing business which relates administrative work and contacting with clients, drafting contracts, I was assigned tasks which related to this area by the manager Main tasks include: contacting with foreign partners and customers; drafting and saving contracts, documents which relate to the work of the sales department; resolving customer complaints Each assignment was given by the business manager and my colleagues helped me to complete the assignment  Contacting with foreign partners and customers This task relates to searching and contacting potential customers HHK Joint Stock Company directly executes business activities which relates to the field of specialized construction, business, consultancy services in the field of construction and architecture They have cooperation with foreign partners In projects, contacting with foreign partners is very important The informations that I collected by contacting partners or customers help the Project Department accomplish the work  Drafting and saving contracts For contracts of foreign clients, the English contracts is very important It should be close In my internship, I was assigned to support Ms Do Thanh Lam to draft two contracts which related to the interior design of the Singapore customers Based on previous contracts, I drafted a preliminary contract that was evaluated and edited by Ms Ha In addition, I was also assigned to archive documents which related to the field of specialized construction  Resolving customer complaints During the implementation of business contracts, it was difficult to avoid mistakes There were questions and complaints from customers Acceptance of complaints, questions and grievances was very important Complaints related to to the field of specialized construction These complaints and inquiries were received and my task is selecting and sending to suitable department to give the most appropriate solution After receiving the resolution, you contacted the customer again 2.2 Difficulties and experiences of my internship in HHK JSC 2.2.1 Difficulties of my internship in HHK JSC When I was working in HHK JSC, sometimes I also encountered difficulties The first is about administrative work The working environment at the company is completely different from the school environment Everyone is serious and careful to achieve the highest work efficiency Only a small error will cause certain consequences Therefore, work needs to be highly focused During the translation process, there were special words that were particularly difficult to translate and cannot find out the equivalents They were architectural engineering of words The lessons and the knowledge which I learned at school gave me a lot of benefits But reality and the knowledge of books had a big gap The application of knowledge was not easy Because I did not have any experience working in this field before, the application of knowledge I learned to work was difficult Finally, because of the lack of training time, I did not have a deep understanding of Sales Department's tasks and meet 100% of the company's requirements 2.2.2 Experiences learned from my internship HHK Joint Stock Company has a professional working environment After one month-internship, I learned many valuable experiences 10 Firstly, teamwork skill is very important Good teamwork skill improves work productivity Sales Department is a group which has young and dynamic staffs Each individual has a unique role and responsibility Tight integration and good teamwork help the Sales Department to be productive The second experience is computer skill In my internship in HHK Joint Stock Company, I learned to understand the features and functions of computer hardware I knew the implications of file sizes, memory constrains and network configurations I can proficiently use word processors, such as Microsoft Word, and presentation applications I can manage computer files using an operating system such as Windows to manage customer data Finally, when facing with difficult issues, I think we should bravely consult people We should not ignore them 11 PART 3: USING ENGLISH IN HHK JOINT STOCK COMPANY 3.1 The reality of using English in the company Nowadays, English has become the global language Among hundreds of different languages, the world has chosen English as a means for people to understand each other English is the official language of 53 countries and territories, the official language of the EU and the third widely used language after Chinese and Spanish The international events like the Olympics, global organizations, multinational companies consider English as common language of communication This shows the importance of English in all fields of economy, culture, society, etc In the past few years, Vietnam’s economy has strongly integrated into global one, causing increasing demands of high quality human resources that has not only a thorough understanding of specialized affairs but also good foreign languages and soft skills Nowadays, English plays an extremely important role in every enterprise It represents a key offering more opportunities to expand business scale, seek more investors, partners and exploit new markets from which improve profitability and production efficiency The company has lately started to seek and maintain relationships with foreign investors Employees of the company are thus trained to negotiate, write emails, communicate and conduct transactions in English Currently, more than half of them are able to fluently communicate and write in English, making cooperation with foreign partners easier than ever There are a lot of English documtents which relates to the building and architecture, so using English to translate them into understandable documents plays a very important role However, it is necessary to acknowledge that the English proficient staffs of HHK JSC are mostly students from English Departments of different universities, whose working schedule is unstable They only occur in a short time and rarely present in the office This hinders a lot when there has sudden work related to English Almost engineers, architects and office staffs are only able to read 12 specialized English but effectively communicate and write in such language These obstacles have many times caused company not to immediately reply foreign partners due to the lack of English proficient staff, resulting in decreasing the unit’s image in the eyes of international friends 3.2 Solutions Being aware of the negative reality, in my opinion, the leaders of HHK JSC should have solutions to improve English skill They had better plan out more English courses alongside professional knowledge training for all employees in the company Currently, it planned to connect with some English training centers in Hanoi to build up some commercial English courses Accordingly, the courses will focus on teaching English communication, negotiation, email writing, contract drafting in order to turn the language into an effective tool for the business HHK JSC ought to arrange to let employees take part in conferences on sharing learning English experiences held by domestic and foreign organizations, meanwhile support its best in finance, working conditions The company can apply more policies to encourage learning English by offering higher salaries to all officers and staffs so that it is easier and more exciting for them to participate in the activities 13 PART 4: PROPOSAL OF THESIS TOPIC 4.1 Name of thesis topic Difficulties in interpretation of students of English Department in Thuong Mai Unversity 4.2 Reasons of choosing this thesic topic There are reasons why you choose this topic to study The first reason is that I find that interpretation is a very important skill for English language students Since our major is business English, our future job will relate to English In the future, interpreting is promising Studying more informations about difficulties of interpreting that will be useful for future work The second reason is that I have encountered many difficulties while learning the subject of interpretation and practicing interpretation I want to study more informations about difficulties of interpretation to improve my interpreting skills The final reason is that many students in English department said that they have difficulties in interpretation I want to find out about this topic to help them 14 CONCLUSION The key business unit of HHK Stock Joint Company is company which have been established and developed for a long time in the specialized construction field Training managers and technical staffs who are competent, professional, dynamic, creative and highly adaptable is the key for HHK JSC to accomplish the goal of During one month doing the internship as an office staff at HHK Stock Joint Company, I possessed the a opportunity to apply the knowledge obtained at university into reality and learn more about styles, attitudes, methods of working, communication in business environment, generating valuable experiences that helps me give out the clear direction for my future career Through my experiences obtained during the one-month internship and my knowledge background, I conducted this report in order to figure out some existing problems at the company I hope that it would contribute to the unit’s development in the upcoming time I would love to give my sincere thanks to my teachers at English Department – Vietnam University of Commerce and all managers and colleges at HHK Stock Joint Company for helping me to accomplish this report Hanoi, January 26, 2018 Student NguyenThi Hang 15 REFERENCES I would like to express my gratitude to the following researches for providing the very useful information sources so that I could complete this report: Website: www.kientruchhk.com ... OVERVIEW OF HHK JOINT STOCK COMPANY 1.1 Formation and development of HHK Joint Stock Company 1.1.1 General introduction about HHK Joint Stock Company  Logo: Image 1.1: Logo of HHK Stock Joint Company. .. .iv PART 1: OVERVIEW OF HHK JOINT STOCK COMPANY 1.1 Formation and development of HHK Joint Stock Company 1.1.1 General introduction about HHK Joint Stock Company .1 1.1.2 Foundation... of dwelling-house and public works HHK Joint Stock Company (HHK JSC) is a joint- stock company operating mainly in the field of specialized construction The company has generated its competitive