TABLES OF CONTENTS Contents INTRODUCTION In the context of international integration, Vietnam has entered the period of renewal The process of industrialization and modernization is taking place more and more intensively International trade becomes one of the economic sectors contributing to the economic growth of the country As a result, a large of import-export enterprises have been established and developed Dat Viet import-Export and Investment Joint Stock Company, trade name Vietland Impex., JSC, which has the strong development in purchasing and exporting agricultural products, cattle-feeder The company has proven that it has been able to create sustainable value for partners and customers basing on their professional on business Being recommended and allowed by English Department – Vietnam University of Commerce, I have gratefully experienced as an intern in Dat Viet Import-Export and Investment JSC After one month (from 02/01/2018 to 26/01/2018), under the valuable support and instruction of managers and colleges in the company, I was able to apply the knowledge obtained at university into practice, meanwhile collecting basic information to complete the internship report I would like to express my gratitude towards teachers at English Department – Vietnam University of Commerce and the whole Board of Directors of the company for their help and guidance us to complete this internship report I look forward to receiving comments and suggestions in order to perfect the paper Hanoi, January 27, 2018 Student Tran Thien Trang LIST OF ABBREVIATIONS Vietland Impex ,JSC Dat Viet Import-Export and Investment Joint Stock Company No Number VND Vietnam Dong P Ward H Image LIST OF TABLES AND CHARTS Chart 1.1: Organizational structure of the company Table 3.1: Labor structure by English level Figure 1.1: Fragrant Rice Figure 1.2: Rice bowl Brand Figure 1.3: Golden Buffalo Rice Figure 1.4: Rice Bran Figure 1.5: Dried soybean PART 1: OVERVIEW OF DAT VIET IMPORT-EXPORT AND INVESTMENT JSC 1.1 1.1.1 - Formation and development of Vietland Impex., JSC Introduction of Vietland Impex., JSC Full name: Dat Viet Import-Export and Investment Joint Stock Company Headquarter: 20/84 Chua Lang Street, Dong Da District, Hanoi Telephone: 04 6296 1497 Charter capital: 5,000,000,000 (5 Billion Dong) Vietland Impex., JSC operates in purchasing and exporting agricultural products Mr Nguyen Duc Thuan is a representative of the company – The Director 1.1.2 The foundation and development of the company Vietland Impex., JSC was establish in 2004 in globalization and strong economic integration of Vietnam into the world In the context of global on agricultural commodities between Vietnam and the rest of world as well as trend of agricultural industrialization, Vietland Impex., JSC was founded with mission to strengthen connection from domestic agricultural market to worldwide market Since 2004, main business area which is the field of exporting rice The company has exported rice to some small partners in Philipine Initially, Vietland Impex., JSC has run with the low capital in narrow range However, at the beginning of 2010, the company extended business market The company started trading many kinds of agricultural products such as coffee, cashew, pepper In addition, the company has imported cattle-feeder in order to meet the demand of cattle breeding in the domestic market and exported products to China, Malaysia or The United State Director Vietland Impex., JSC has built a close relationship and partnership with the number of agricultural trading groups and manufactures both locally and worldwide The Deputy company recognized and regraded it wasDirector a decisive factor which leading to a successful company Technology Department 1.1.3 Accountant Department Business Department Finance Department Organizational chart of the company Director: Mr Nguyen Duc Thuan Processing Section Producting section Stock ImportExport Department 1.2 The information about the internship Department Import-export Department is responsible for all works related to the issue of export and import of goods, ensure the input and output for the company At the same times it combines with the others departments to carry out the company plans 1.2.1 The main import-export markets of the company During the years of foundation and development, Vietland Impex., JSC has been continuously making effort its researching and expanding markets in both domestic and oversea market The trading partners are the firms under Ministry of Industry and Trade and other local Import-Export Enterprises In international market, the company has a close relationship with partners in Eastern Europe & the former Soviet Union In general, the company has the ability to offer many items for a number of major markets such as South Korea, Taiwan, Malaysia… The outstanding point is that the company would widen relation with China and The United State The two markets have much prospect and the cheap transport expense In the relations with partners, the company has always performed the activities in a spirit of mutual respect, beneficial cooperation and complying with Vietnam law for the sake of long-term and stable development a Export Due to the same condition of culture and geography, the company has exported agricultural products into the countries in Asia: Malaysia, China, Philippines In recent years, Philippines is the company’s main market, almost products are exports into this country, especially the export of rice to this country is increasing The company has effort to keep market share stable and find more new partners in traditional markets Therefore, the company has kept trying to penetrate and expand the market to many other countries: Singapore, Korea, Japan b Import The company mainly operates in the field of exporting agricultural products but also imports some other products to meet the need in the market such as soybeans, wheat bran pellet, corn which are mainly from Brazil, Indonesia The demand in food to serve for breeding cattle has increased more and more highly, meanwhile the enterprises in Vietnam has some troubles in investing cattle feed Therefore, the company has imported some ingredients such as vitamin, amino acid and other additives to process food for feeding cattle Theses ingredients are mainly form China and Japan 1.2.2 Main products of Vietland Impex., JSC a Rice and other agricultural products - The kinds of rice:  Fragrant Rice  Rice Bowl Brand  Golden Buffalo Rice  Vietnam long grain white rice 25%, 10% or 5% broken Figure 1.1: Fragrant Rice Figure 1.2: Rice Bowl Brand Figure 1.3: Golden Buffalo Rice  Products are manufactured on selected lines to remove the paddy, damage grain and yellow seeds to save time for consumers  These products are features aroma  Export markets: Most Western province and Central provinces Exported to South East Asia countries, Middle East and Europe  Distributions System: domestic supermarkets & export directly - The others agricultural products: coffee, cashew, cassava, soybean, pepper b Foodstuff for cattle - Wheat Bran Pellet, Rice Bran - Dried soybean Figure 1.4: Rice Bran Figure 1.5: Dried soybean - The market import: Indonesia, India, Ukraine and so on…  General assessment of the company’ business Along with the results of market research and good implementation of business strategy, Vietland Impex., JSC has developed its strengths and overcome weaknesses This will certainly be the premise for the strong development of the company in the near future - Strengths:  The company constantly innovative to meet the increasing demand of customers, and using machinery, modern equipment imported from France, Germany, Italy  Revenue and profit has increased dramatically over years This means that the company puts more effort into business  The company recruits qualified employees who always work hard and dedicate with their whole heart - Weaknesses:  Training human resources has not been profound and it has just been held in short time The company could not improve the staff’s weakness  Scale if business is small and simple It is necessary to extend operation and boost the reputation in the world market  The company has not closely controlled quality of products because of the different sources of products c Opportunities - Our country’s agricultural products are richly diversified - Vietnam agricultural products have the advantage of low price which helps the - company save the money to buy products When Vietnam joins WTO that means the agricultural products will opportunities to penetrate the international market easily, which will help Vietland Impex., JSC expand - market The country always has incentive to support the company doing business in exporting and importing d Threats: - Having lots of difficulties in competition from other countries like India, Thailand - The quality of products not yet appreciated, yet to reach the most modern technology - in the world The transportation cost is still expensive so the price of products increases This reduces the competitiveness of exported product in the global market PART II: INTRODUCTION TO THE PROCESS OF PRACTICAL TRAINING IN COMPANY 2.1 The task to be performed during the internship In the most general terms, the job of an import-export officer is to process the entire process of importing or exporting a shipment to the company; include specific tasks such as dealing with partners, ordering, hiring transport vehicles, payments for goods and carrying out customs procedures to be allowed to export or import goods During the internship at Vietland Impex., JSC I was assigned to work as an export sale The specific works: - Remember all the items on sale and the nature of each product: Origin, color, - style, usage, packaging, customer service Check out the inventory: count the number according to the code, mod in each department and sum up the total number Always ensure accuracy and honesty - in checkout Research market/ learn market segmentation: Find out what groups of prospects are likely to become our customers, how to reach them, as well as how to attract - them Search for potential customers: List the individuals or groups that are likely to be able to make a purchase Quotation and negotiation of prices, negotiation of - purchase contracts, discussion of terms of payment and delivery Contact partners: Forward phone calls, email to introduce the company, offer - products/services, find out the needs of customers Resolve customer complaints or problems of the customer during the process of - using products Submit business reports for superiors 2.2 The problems and achievements Sales staff are constantly under pressure form sales, pressure from customers… A challenging fact for sale person is that he has to demonstrate his ability through successful business results Therefore, sales force employees to withstand the high pressure and the spirit of steel overcome these challenges The building relationships with customers accounts for 80% of success Therefore, the ability to communicate and negotiate well is indispensable quality and means that it is not easy Make sure you have in depth knowledge about products to support when customers ask Hard to learn, record, and study the information about the products It is necessary to take the time to cultivate the listening skills and capturing the customer psychology, the ability to speak in public… To make your products more favorable to customers than the same products in comparison Please demonstrate for customers to see, just picking up rice, you can let them know about the plate rate of export standards Sales staff must have always confronted with shakes, and sometimes the refusal is the lack of attitude of sympathy In the 10 times quotations, only one customer agreed So, stay persistent, think optimistically, and try to make the best effort 10 PART III: USING ENGLISH IN VIETLAND IMPEX., JSC In the recent years, Vietnam’s economy has strongly developed and integrated into global one by joining and implementing trade agreements with the Southeast Asia countries as well as in the world So, enterprises require not only high quality human resources, understanding of specialized affairs but also good foreign languages and soft skills Nowadays, English becomes common language in the world As a result, English plays an extremely important role in business operations as well as the key in exploiting new markets and seeking potential investors 3.1 Using English in Vietland Impex., JSC Table 1: Labor structure by English level Note: A: Basic (Primary) level B: Intermediate level C: Advanced (Expert) level H: Higher level Position A _ _ _ _ 70 55 Director Deputy Director Managers Technology staff Account staff Business Department Administrative staff 30 Import-Export Staff _ Other departments 80 Source: Administrative Department English level (%) B _ _ _ 20 20 25 C _ _ 80 30 10 10 H 100 100 20 50 10 10 50 10 20 20 40 _ _ 50 _ Vietland Impex., JSC operates mainly in the field of import and export, so English is widely used in the departments In order to serve for foreign partnerships, employees in the company have been trained to negotiate, write emails, communicate and 11 executive contract transactions… Currently, there are more than half of employees are able to listen – speak – read and write English fluently 3.2 Suggested solutions for using English in company 3.2.1 Existing problems in using English Some old staffs have difficult in learning English or using technology The not learn specific terms so they have difficulties in settling problems As technology, they can only type informal contract, they have difficult in typing specific contracts by English Only members of import-export department can use English as a native speaker The other departments only use English in typing and translating contracts so their communication skill is not proficient It is familiar with their degree now that they have not improved skill or learned more new words  The company needs a specific strategy to improve staff’s English 3.2.2 Suggested solutions for using English in business To improve employees who are good at professional knowledge but lack of English skills and expand business activities, Vietland Impex., JSC needs to train English skills and professional knowledge to develop employee’s skills as well as settle misunderstanding in communication with international partners - Vietland Impex., JSC should let employees attend English communication course Besides, the company encourage them to use English as much as possible to improve - reflectivity skills Vietland Impex., JSC should organize examination in special holidays for employees to communicate with each other by English more and more The company considers employees who have basic English but not really good negotiate with customers along - with good experience person to get more experience It is necessary to use both English and Vietnamese in business as well as email and - commercial contract The company can arrange English workshops that are organized by domestic and foreign groups for all employees them to participate in these activities to develop their English PART IV: A PROPOSAL FOR GRADUATION PAPER In the basic skills of learning a foreign language, listening comprehension is considered as one of the hardest skills for students in university and colleges Based on 12 the objective of study, through the analysis of the objective and subjective difficulties of learners, thence we can recognize the real state of this situation and have appropriate solutions in learning-practice of listening comprehension for students in next time The training of students in communication skills is considered as a fundamental objective in the process of teaching and leaning English, and listening is paid special attention because it is input skill Listening is no longer a passive language skill but he has become an active role in listening, receiving, processing, understanding the content and finally responding information The process of communication may be interrupted or failed due to poor listening skills Therefore, listening comprehension is considered as the basic element in the communication 4.1 The reality of difficulties in learning and practicing Listening comprehension skill Students always hope to listen and remember all information they heard However, the lack of identification of the main content as well as the core information in the process of listening to English is the reason for the weariness even of students, even fear during lesson Because English classes are quite crowded and unequal, both teachers and students are not native speakers, they not have much chances to listen real English Therefore, students react slowly when placed into specific into specific communication situations Some students have passive and dependable attitudes during practicing lesson Besides, lack of vocabulary is the biggest obstacle to learning and practicing listening comprehension When meeting new words, students often have to stop to think about it and leave the next information Pronunciation is also another obstacle The variation or combination of syllables when speaking is different than when listening to individual word, this is the reason while students can’t hear the whole sentences in spite of understanding each word 4.2 Solutions 13 Learners need to understand the process of listening comprehension It not only helps the learner to listen better but also enhance and develops other skills such as speaking and reading Be learners: They should not see tape script before learning Each student should take advantage of opportunities at all times to practice listening and improve self-learning Be teachers: They should have detail plans for training listening skill from easy to hard sections After each semester, the Faculty should examine and evaluate the results achieved to have changes consistently the ability of student Students need to work hard not only on listening skill but also skills such as reading, speaking, writing in learning English in order to meet the requirements of language proficiency after graduation to apply to life and work CONCLUSION While doing the internship and researching about business operation at Vietland Impex., JSC, the company has offered me opportunities to learn and develop myself in many areas I gained a lot of experience, especially in import-export field Assignments and activities that I worked are similar to knowledge I learned at school That helps me know what is suitable with me to after graduation During one month doing the internship as an intern staff in Import-Export Department, I possessed the opportunity to apply the knowledge obtained at university into reality and learn more about styles, attitudes, methods of working, communication in business environment, generating valuable experiences Through my experiences obtained during the one-month internship and my knowledge background, I conducted this report in order to summarize company’s business activities and figure out some existing problems at the company I hope that my opinions would contribute to the unit’s development in the upcoming time Hanoi, January 26, 2018 Student Tran Thien Trang 14 REFERENCES I would like to express my gratitude to the following researches for providing the very useful information sources so that I could complete this study: Report of Administration-Human resource Department in Vietland Impex., JSC Report of Finance Department in Vietland Impex., JSC CỘNG HÒA XÃ HỘI CHỦ NGHĨA VIỆT NAM Độc lập – Tự – Hạnh Phúc *** ĐƠN XIN XÁC NHẬN CỦA ĐƠN VỊ THỰC TẬP Kính gửi: Cơng ty Cổ phần Xuất Nhập Khẩu Đầu tư Đất Việt Tên là: Trần Thiên Trang Mã sinh viên: 13D170322 Sinh viên lớp: K49N5 – Khoa Tiếng Anh, Trường Đại học Thương mại Được đồng ý quý công ty, thời gian qua, tơi trực tiếp đến Phòng Xuất để thực tập, làm quen với công việc thực tế, tìm hiểu tình hình hoạt động kinh doanh công ty từ ngày 02/01/2018 đến ngày 26/01/2018 Trong thời gian thực tập đây, hướng dẫn tận tình, chu đáo lãnh đạo cơng ty anh/chị làm việc phòng, tơi có hội tìm hiểu thực hành số cơng việc phòng Nay tơi làm đơn kính trình lên ban lãnh đạo công ty xác nhận cho việc thực tập công ty khoảng thời gian Tôi xin chân thành cảm ơn! Hà Nội, ngày 27 tháng 01 năm 2018 Người làm đơn Nhận xét đơn vị thực tập 15 XÁC NHẬN CỦA ĐƠN VỊ THỰC TẬP (Ký đóng dấu) ... country As a result, a large of import-export enterprises have been established and developed Dat Viet import-Export and Investment Joint Stock Company, trade name Vietland Impex., JSC, which has... Trang LIST OF ABBREVIATIONS Vietland Impex ,JSC Dat Viet Import-Export and Investment Joint Stock Company No Number VND Vietnam Dong P Ward H Image LIST OF TABLES AND CHARTS Chart 1.1: Organizational... Brand Figure 1.3: Golden Buffalo Rice Figure 1.4: Rice Bran Figure 1.5: Dried soybean PART 1: OVERVIEW OF DAT VIET IMPORT-EXPORT AND INVESTMENT JSC 1.1 1.1.1 - Formation and development of Vietland