Đang tải... (xem toàn văn)
AcknowledgementIn fact, in order to present the report with the current results, I would like to express my sincere gratitude to the individuals and organizations who have always been helpful and willing to support me throughout the process internships and make reports.First of all, I would like to thank the Ton Duc Thang University teachers and the faculty of business administration for creating favorable conditions for studying, imparting knowledge, experience and willing to help me whenever in the process I study at school. I would like to express my sincere thanks to the master instructor, Master Le Duc Nha, for following me closely, caring and helping so that I can complete the report on schedule and be effective.In addition, I would also like to express my sincere thanks to Quoc Viet Transportation and Trading Co., Ltd and all of the companys staff who are always devoted to guiding the work, helping me gain more practical experience and knowledge more. Special thanks to Mr. Le Thanh Tung for his enthusiastic support so that I could successfully completed the internship at the company.However, due to time constraints as well as knowledge and experience, there are many shortcomings in understanding and solving problems. I hope to receive the comments of teachers and company for me to have a complete report.Lastly, with great respect and gratitude, I would like to send my best wishes to teachers at Ton Duc Thang University. I wish all of you are always healthy and enthusiastic so that you can continue to teach your valuable knowledge to the students. In addition, I would like to wish the staff of Quoc Viet Transport and Trading Co., Ltd. a good health, joy, and success at work. Wishing company always stronger and more successful.Sincerely thankHo Chi Minh City, March 2020.IntroductionCurrently, our country is in the process of integrating the global economy plus the development trend of industrialization and modernization of the country, which has made our countrys economy make great progress. Therefore, the field of import and export of goods to the international market has become more important and essential than ever. Manufacturers not only compete with each other for the quality of goods and prices but also for competing in the material distribution management system. In fact, businesses cannot selfimplementation fully and effectively carry their goods abroad, but have to rely on freight forwarding companies. Understanding the market trend and the necessity of freight services, Quoc Viet Transport and Trading Co., Ltd. was born. For nearly ten years of establishment, up to now Quoc Viet Transport and Trading Co., Ltd. is one of the companies providing freight forwarding services with a diverse number of services by mode of transport (sea, airway, express delivery), characteristics of the goods (ordinary goods, dangerous goods), scope (international, domestic). And especially, there are goods classified as dangerous goods to be careful when shipping. Dangerous goods are goods that contain dangerous substances, when they are transported which may cause harm to life, health, the environment, safety and national security. Therefore, when making shipping this item, the person carrying it must not only have a professional certification, but also must ensure experience, comply with the international rules and standards of the International Air Transport Association. Recognizing the above problem, the writer has decided to choose the topic: Exporting process of dangerous goods by air at Quoc Viet Transportation Trading Co., LTD to better understand the export process and have a more specific view with this item.By knowledge of yourself, with the enthusiastic sharing a of employees of Quoc Viet Company, and the guidance of Mr. Le Duc Nha, after a period of practice, I have completed this report.The layout of the report consists of 3 chapters:Chapter 1: Overview of Quoc Viet companyChapter 2: Process of exporting dangerous goods by air at Quoc Viet CompanyChapter 3: Recommendations and solutions
TON DUC THANG UNIVERSITY FACULTY OF BUSINESS ADMINISTRATION DEPARTMENT OF INTERNATIONAL BUSINESS PROFESSIONAL INTERNSHIP REPORT EXPORTING PROCESS OF DANGEROUS GOODS BY AIR AT QUOC VIET TRANSPORTATION & TRADING CO., LTD PROFESSIONAL INSTRUCTOR: Mr Le Duc Nha SUPERVISOR: STUDENT’S NAME: Tran Thi Thuy Trang STUDENT ID: 71608135 CLASS ID: 16070610 HO CHI MINH CITY 03/2020 TON DUC THANG UNIVERSITY FACULTY OF BUSINESS ADMINISTRATION DEPARTMENT OF INTERNATIONAL BUSINESS PROFESSIONAL INTERNSHIP REPORT EXPORTING PROCESS OF DANGEROUS GOODS BY AIR AT QUOC VIET TRANSPORTATION & TRADING CO., LTD PROFESSIONAL INSTRUCTOR: SUPERVISOR: STUDENT’S NAME: Tran Thi Thuy Trang STUDENT ID: 71608135 CLASS ID: 16070610 HO CHI MINH CITY 03/2020 Acknowledgement In fact, in order to present the report with the current results, I would like to express my sincere gratitude to the individuals and organizations who have always been helpful and willing to support me throughout the process internships and make reports First of all, I would like to thank the Ton Duc Thang University teachers and the faculty of business administration for creating favorable conditions for studying, imparting knowledge, experience and willing to help me whenever in the process I study at school I would like to express my sincere thanks to the master instructor, Master Le Duc Nha, for following me closely, caring and helping so that I can complete the report on schedule and be effective In addition, I would also like to express my sincere thanks to Quoc Viet Transportation and Trading Co., Ltd and all of the company's staff who are always devoted to guiding the work, helping me gain more practical experience and knowledge more Special thanks to Mr Le Thanh Tung for his enthusiastic support so that I could successfully completed the internship at the company However, due to time constraints as well as knowledge and experience, there are many shortcomings in understanding and solving problems I hope to receive the comments of teachers and company for me to have a complete report Lastly, with great respect and gratitude, I would like to send my best wishes to teachers at Ton Duc Thang University I wish all of you are always healthy and enthusiastic so that you can continue to teach your valuable knowledge to the students In addition, I would like to wish the staff of Quoc Viet Transport and Trading Co., Ltd a good health, joy, and success at work Wishing company always stronger and more successful Sincerely thank! Ho Chi Minh City, March 2020 FEEDBACK OF SUPERVISOR Student’s name: Tran Thi Thuy Trang Class: 16070610 Student ID: 71608135 Academic Year: K20 Ho Chi Minh City, Date………………………………… Counterargument Lecturer (Full name and signature) EVALUATION OF COUNTERARGUMENT SUPERVISOR Student’s name: Tran Thi Thuy Trang Class: 16070610 Student ID: 71608135 Academic Year: K20 Ho Chi Minh City, Date………………………………… Management Executive Officer (Full name, Signed and Sealed) Table of Contents Table of Contents CHAPTER 1: OVERVIEW OF THE COMPANY FOR INTERNSHIP 11 1.1 Overview .11 List of Abbreviations and Acronyms List of Tables and Graphs List of Picturers Introduction Currently, our country is in the process of integrating the global economy plus the development trend of industrialization and modernization of the country, which has made our country's economy make great progress Therefore, the field of import and export of goods to the international market has become more important and essential than ever Manufacturers not only compete with each other for the quality of goods and prices but also for competing in the material distribution management system In fact, businesses cannot self-implementation fully and effectively carry their goods abroad, but have to rely on freight forwarding companies Understanding the market trend and the necessity of freight services, Quoc Viet Transport and Trading Co., Ltd was born For nearly ten years of establishment, up to now Quoc Viet Transport and Trading Co., Ltd is one of the companies providing freight forwarding services with a diverse number of services by mode of transport (sea, airway, express delivery), characteristics of the goods (ordinary goods, dangerous goods), scope (international, domestic) And especially, there are goods classified as dangerous goods to be careful when shipping Dangerous goods are goods that contain dangerous substances, when they are transported which may cause harm to life, health, the environment, safety and national security Therefore, when making shipping this item, the person carrying it must not only have a professional certification, but also must ensure experience, comply with the international rules and standards of the International Air Transport Association Recognizing the above problem, the writer has decided to choose the topic: "Exporting process of dangerous goods by air at Quoc Viet Transportation & Trading Co., LTD" to better understand the export process and have a more specific view with this item By knowledge of yourself, with the enthusiastic sharing a of employees of Quoc Viet Company, and the guidance of Mr Le Duc Nha, after a period of practice, I have completed this report The layout of the report consists of chapters: Chapter 1: Overview of Quoc Viet company Chapter 2: Process of exporting dangerous goods by air at Quoc Viet Company Chapter 3: Recommendations and solutions Green Channeling of shipment Yellow Red Submit customs clearance and print barcode Submit the paper documents for customs inspection Submit the paper documents for customs inspection Pay taxes and liquidate declarations Customs clearance if valid (tax paid) Switch to the red channel if there are signs of violation Customs clearance if valid (tax paid) Customs actual inspection of shipment Customs clearance if valid (tax paid) Diagram 0-4 Customs channel Adhesives (UN1133) export shipment of QV Trans, the declaration is green channel, so just bring the declaration and list of eligible goods through the customs supervision area to liquidate the declaration that the goods have been cleared Picture 0.20 Export goods declaration (clearance) Adhesives shipment Step 7: Submit complete DGD, ch ecklist, and sending documents to the airline for making AWB The receptionist will check whether the goods are eligible for boarding by Checklist Checklist is a check of this DG shipment from package (packing, marking, labeling, ) to documents (DGD) to see if it is true and appropriate Each check list item has boxes: Yes, No, N/A (Not Applicable) Any item that is marked in the "No" box will not accept shipment In the event is not accepted, the receiving staff will ask the field operation staff to repack the goods to meet the safety requirements, on the other hand, if accepted to transport, they will sign to receiving goods on SLI When the receiving staff has signed, the airline has accepted the goods, if lost, the airline will be responsible Submit the following documents to the airline to issue Master AWB and enclose all documents by shipment: - SLI (signed) - Original DGD white color complete - Checklist (the original) - Manifest - House AWB (required) - Packing list (if any) - Invoice (if any) Note: When exporting House AWB, write "Dangerous Goods as per attached Shipper’s Declaration" in the Handling information box On the AWB Master, the airline will fill in Actual illustration: Shipment Adhesives, UN3077 Prepare documents to Checklist: SLI sheet, DGD, valid dangerous goods certificate (required), MSDS Bring for DG receiving unit to check actual records of goods by Checklist If the requirements are met, the SLI is accepted Bring the SLI to receiving unit at the warehouse to check the goods on the number of packages, the weight, chargeable weight and sign the receipt After the above process is completed, perform payment the fee (storage and handling fees for exports), bring the dossier set including SLI, DGD copy, booking, checklist copy Simultaneously with the implementation process at TCS warehouse, the document department also transmitted the customs declaration to export customs clearance for the shipment After completing the SLI sheet, bring the original declaration (enclosed with the declaration photocopy of the first face) and a copy of LEGTCSA (with MAWB number) Customs will return the blue SLI sheet, the original declaration, and LEGTCSA, on it is stamped of customs supervision At this time the goods were allowed Clearance Bring the green SLI sheet to the receptionist so that they take it there to the dangerous goods area to prepare put its on the plane Take all documents through GSA company office to hit MAWB and enclose all documents with shipment Unlike freight by sea, in freight by air, the set of documents will be sent attached to the goods, so Master AWB will not have the function of owning goods as sea waybill (Bill Of Lading) Because the number of customers sending goods on a flight is very large, MAWB will be hit by the airline agent, on MAWB will show “Issuing Carrier’s Agent: GSA” 738 SGN 47276003 Shipper's Name and Address 73847276003 Shipper's Account Number NOT NEGOTIABLE LCL SHIPPING CO LTD RM BO0602 6FL BLUESKY TOWER 01 BACH DANG STR WD 2 TAN BINH DIST HO CHI MINH VN Air Waybill Air Waybill ISSUED BY VIETNAM AIRLINES 200 Nguyen Son Long Bien,Ha Noi, NA, , Vietnam Copies 1, 2 and 3 of this Air Waybill are originals and have the same validity Consignee's Name and Address Consignee's Account Number It is agreed that the goods described herein are accepted in apparent good order and condition (except as noted) for carriage SUBJECT TO THE CONDITIONS OF CONTRACT ON THE REVERSE HEREOF. ALL GOODS MAY BE CARRIED BY ANY OTHER MEANS INCLUDING ROAD OR ANY OTHER CARRIER UNLESS SPECIFIC CONTRARY INSTRUCTIONS ARE GIVEN HEREON BY THE SHIPPER, AND SHIPPER AGREES THAT THE SHIPMENT MAY BE CARRIED VIA INTERMEDIATE STOPPING PLACES WHICH THE CARRIER DEEMS APPROPRIATE. THE SHIPPER'S ATTENTION IS DRAWN TO THE NOTICE CONCERNING CARRIER'S LIMITATION OF LIABILITY. Shipper may increase such limitation of liability by declaring a higher value for carriage and paying a supplemental charge if required RAF FORWARDING HK LTD RM 209A FU HANG IND BLDG 1 HOK YUEN STR EAST HUNGHOM KOWLOON HK 85223562947 Issuing Carrier's Agent Name and City Accounting Information SGN G.S.A GSA GEN DEB GSA Agent's IATA Code : Account No 7653021 Optional Shipping Information Reference Number Airport of Departure (addr. Of First Carrier) and Requesting Routing Ho Chi Minh city (SGN) Vietnam [VN] To Routing and Destination By First Carrier HKG to VN by to to by by Currency USD Requested Flight/Date Airport of Destination CHGS Code PP WT/VAL Other Hong Kong (HKG) Hong Kong [HK] VN594/07FEB Declared Value for Carriage PPD COLL PPD COLL P P Amount of insurance Declared Value for Customs NVD NCV INSURANCE If Carrier offers insurance, and such insurance is requested in accordance with the conditions thereof, indicate amount to be insured in figures in box marked "Amount of Insurance" XXX Handling Information 01 HAWB DANGEROUS GOODS AS PER ATTACHED DGD EAP/ECC kg No. of Pieces RCP Gross Weight Commodity Item No lb K SCI Rate Class Chargeable Weight M Rate Charge 35 Weight Charge Prepaid 35 Collect 35 CONSOL VOL : 0.03 MC UN1133 ADHESIVES CL3 PGII PI353 35 Volume : 0.03 MC Other Charges SCC 0.07 MSC 0.60 MYC 2.40 Valuation Charge Nature and quantity of Goods (incl. Dimensions of Volume) Total CCC 3.00 RAC 80.00 Tax Total Other Charges Due Agent Shipper certifies that the particulars on the face hereof are correct and that insofar as any part of the consignment contains dangerous goods, such part is properly described by name and is in proper condition for carriage by air according to the applicable Dangerous Goods Regulations Total Other Charges Due Carrier 86.07 LCL SHIPPING CO LTD Signature of shipper or his Agent Total Prepaid Total Collect 121.07 Currency Conversion Rate CC Charges In Dest. Currency 06Feb2020 Ho Chi Minh city Executed on (Date) Charges at Destination Total Collect Charges For Carrier's use only at Destination at (Place) SGN G.S.A GSA Signature of Issuing Carrier or its Agent 73847276003 Original 3 (for Shipper) Picture 0.21 MAWB of DG shipment (SGN-HKG) Step 8: Notify customer about sent the goods and complete some remaining procedures Notify customers about sent the successful shipment and continue tracking the shipment until departure date Send information to the accounting department to making Debit note for customer, including charges on-demand services and other expenses (if any) during the process of goods handling Store documents with a file to facilitate data storage and solve arising problems as well as have information for comparison for subsequent shipments 2.3 Factors affecting the process of exporting dangerous goods by air at QV Trans 2.3.1 The external factors a Cultural, political - social environment - Culture Each country will have different customs and culture, celebrations, holidays, leading to not working Therefore, there will be certain effects if the export goods arrive on the long-term holiday, cannot be received or there are no employees working to pick up the goods, which will result in increase storage charges and time delays delivery time, discredit for QV Trans Therefore, before exporting any shipment, ETA must be checked to coincide with any holiday of the destination country, if any, advise customers before sending goods - Politics - society Changes in the political and social environment in the countries involved in forwarding activities will greatly affect the process of forwarding import and export goods A country in which an armed conflict occurs cannot take and delivery (if it is the sending country) or deliver and receive the goods to the consignee (if it is the receiving country) Political and social fluctuations will be the basis for building force majeure cases and the immunity to the forwarder as well as the carrier b Legal environment The scope of import and export forwarding involves many different countries So the legal environment here should be interpreted as the legal environment not only of the country of the goods being sent, but also of the country of the goods that are transit, the country of the goods arrival and the international law Any change in one of the above mentioned regulatory environments will have the effect of limiting or promoting import and export freight forwarding The laws of nations and international conventions not only define the concept and scope of activities, but more importantly, they clearly stipulate the obligations, responsibilities and powers of the participants into the field of forwarding For businesses, the implementation of the law is an essential element to operate, besides it is necessary to always monitor and update the newly issued circulars or decrees (or amendments) to capture and Reasonably apply to goods delivery activities at the company, avoid causing situations unexpected, prolong time, cause delays and may be punished Therefore, for each export or import shipment, QV Trans will double check the relevant laws to make the shipping process most effective In particular, when transporting dangerous goods by air is a fairly difficult form of transportation, it is required to strictly follow IATA regulations to ensure safety To be able to handle dangerous goods, employees must have a DG certificate issued by IATA c Weather environment The weather greatly affects time and delivery speed In particular, the process of transporting goods by air is also heavily influenced by weather factors, which can cause complete damage to the trip or delay the delivery of goods, resulting in economic consequences for related parties Due to the above effects, the weather will affect the quality of goods, and is one of the causes of the disputes It is also the basis for building a force majeure case and the immunity to the forwarder d Infrastructure, equipment, machinery Warehouse (TCS): Currently TCS warehouse has been equipped with a lot of modern machinery systems under the supervision and control by warehouse staff, good quality of equipment, working speed is accelerated But, with the large number of import and export goods currently, the warehouse always needs to improve the infrastructure to serve the needs of customers and minimize the time to goods e Collaboration among stakeholders When implementing any service, the interaction and good support between the parties will help accelerate the process While the exporter needs to provide sufficient information, documents and prepare goods fully delivered QV Trans quickly proceeds to carry out procedures, services, pack goods at the request of the exporter and send goods to the warehouse to make customs procedures promptly and quickly, avoiding the situation of dropping goods, doing Influence the company's reputation with customers, agents and airlines 2.3.2 The internal factors a Human resources - people Import and export activities of special goods must emphasize the human factor because it is the creative subject and direct executive the influential activities of this factor expressed through the two most important indicators That is the spirit of work and work capacity Working spirit is manifested by the atmosphere in the enterprise, solidarity and the will to strive for common goals The competency of the employees is manifested through the management skills, specific operations and the results of the activities In order to enhance the role of the human factor, businesses must focus on training, fostering and improving the professional skills of employees, as well as paying due attention to personal benefits, including material benefits and spiritual benefits Businesses need to have experienced employees, have deep expertise in the field of import and export - freight forwarding, knowledgeable about the laws to be able to coordinate effectively in each process, handled well of difficult situations Although the staff level at QV Trans is uneven, there are still quite a lot of people who are not highly specialized in the field, but most of the staff are young, enthusiastic and inquisitive, will contribute to increase the effectiveness in each activity b Capital With incomplete equipment and machinery infrastructure will cause difficulties and obstacles for the delivery and receipt of goods However, to be able to build infrastructure and own modern equipment, the forwarder needs a huge amount of investment Not to mention the personnel costs, operating costs, causing significant pressure effects on small and medium enterprises (such as QV Trans) In addition to the need for abundant capital, businesses need to learn how to manage capital, make thoughtful calculations, use capital properly and effectively Once capital stability, businesses will be able to continuously expand and develop more sustainably in the future c Infrastructure of company At QV Trans: there is a relatively stable infrastructure, including offices, warehouses, means of transport, storage of goods, etc However, QV Trans does not really have a system of facilities, adequate machines and amenities for the job In order to participate in the efficient delivery and export of goods, the forwarder needs an infrastructure with modern equipment and machinery to serve the consolidation, preparation and inspection of goods d Leader, executive One factor that has a significant influence on the processes and operations of the business is the management and administration of the leader (director) Whether the delivery and receipt process takes place within the shortest period of time to bring goods to the customers' places required, depending on the ability to direct and divide the work appropriately for each department of leader In addition, to improve the ability to work collectively, leaders constantly encourage and support employees to help limit errors that may occur 2.4 SWOT Analysis The SWOT analysis model is a useful tool used to understand Strengths, Weaknesses, Opportunities and Threats in a business organization Likewise, through SWOT analysis, QV Trans will clearly see their goals as well as factors inside and outside the organization that can positively or negatively affect the goals set by the business, its as the most basic, highly effective tool to help company have an overview the factors that always influence and determine to the success of business 2.4.1 S - Strengths - The company has built a stable number of customers, maintaining trust and reputation - Have good relationship with many airlines (shipping lines) as well as its agents - Provides a wide range of services: from international freight forwarding services, to express delivery of goods and letters, storage and transportation of international as well as domestic goods, etc - The implementation of the operations is mainly undertaken by QV Trans, rarely having any outsourcing status - The system of infrastructure is relatively complete (including warehouse), which can support the activities taking place, greatly reducing costs - With the management team as well as the employees of the company, most of them are young, enthusiastic with careers, creative ability, eager to learn and responsibility at work - Because QV Trans has always supported and trained employees, so now the company has many employees with full professional certificates, especially DG certificates to perform forwarding services for some dangerous items 2.4.2 W - Weaknesses - There is no system of freight forwarding agents in foreign countries - There are no internal vehicles, incurred additional transportation costs - Lack of human resources on some peak days, employees often make to shipments at a time - Staff qualifications are uneven, most of them are staff delivery and operation 2.4.3 O - Opportunities - Some of the major forwarding companies in the market are overloaded with goods, high competitive costs, QV Trans will be able to take advantage to offer the company's services at reasonable prices - Many airlines (shipping lines) and their agents are always competing with each other, QV Trans will get preferential rates if it can build good relationships with many airlines / shipping lines as well as its agents - Currently, there are many universities competing in education, logistics professional training, so the future human resources will become abundant from the source of graduates every year, high quality and specialized knowledge - Thanks to the fact that Vietnam has pushed open the door and integrating into the world economy, actively participating in the network of free trade agreements, it has helped to achieve many important achievements in goods import and export, creating favorable conditions for expansion business - The State has policies to encourage export, which is a driving force for manufacturing enterprises to export goods abroad in large numbers, so the number of potential customers will be very large - The reduction of unnecessary government procedures for import and export goods will create conditions to shorten the process 2.4.4 T - Threats - The number of forwarding companies is increasing day by day, leading to fierce competition within the industry - In addition to advantages, joining the international economic community (ASIAN, TPP, ) requires high quality human resources and good foreign language skills - The market share of foreign companies in the industry accounts for more than 80%, requiring domestic companies to create a competitive advantage - It is required to have an overseas agent system to improve quality, provide more types of services to customers, as well as to earn imported goods through agents abroad - Receptive requirements of warehouse management skills, complete the facilities for domestic and international transportation of goods CHAPTER 3: SOLUTIONS AND RECOMMENDATIONS TO IMPROVE THE EFFICIENCY ACTIVITIES AT QV TRANS 3.1 Solutions for enterprise 3.1.1 Constantly improving qualifications and expertise for staff Objective - Improving the professional qualifications of employees, attitude training and method of conduct with customers to achieve better work efficiency - Constantly training experienced staff, promoting the initiative of employees in handling errors arising at work - Improve foreign language proficiency for staff to meet the communication with foreign partners Implement: - Dispatching the staff hold a university degree in a different major to attend relevant courses in import and export, freight forwarding, customs law courses, at centers or Logistics Institute in the short-term form to meet the professional needs of the domestic and international forwarding industry - In particular, in order to carry out the export process for dangerous goods, the company must have employees with IATA DGR course certificates from IATA or IATA licensed training centers Therefore, QV Trans should create opportunities to select and send excellent employees to study, improve the skills of IATA DGR Organize training sessions at the company to share and disseminate more knowledge, circulars , legal documents for all employees can grasp - Encouraging employees to improve their English proficiency so that they can communicate easily, serving the daily work needs of communicating and feedbacking information with agents and foreign customers In addition, additional foreign languages is also needed to serve the purpose of expanding the business to other countries of the company in the future - When recruiting, it is necessary to be serious and objective to select qualified and enthusiastic employees at work As such, it will reduce the time and cost of retraining From there, make sure new employees will easily get used to the job quickly - The company should have a compensation regime appropriate to the capacity and responsibility of each employee, have good remuneration policies, clear rewards and penalties, encourage more self-awareness and responsibility in the work of the company staff - Maintain a close working environment between departments and members of the company Organizing parties, mediating disagreements to create more sympathy and understanding among staff Expected effectiveness to bring - Reduce time and costs of staff training - Increase efficiency of work - Create a comfortable working environment, professional and bring better efficiency - Creating cohesion among members, departments to help solve problems that arise quickly and promptly 3.1.2 Minimize costs Objective - Invest capital appropriately, avoiding using the company's capital inefficiently - Enhance savings to minimize costs, contribute to improving profits for the company Implement - Recruiting employees the right specialty, restricting the costs of training course for unskilled staff - Save in the use of printing paper by limiting false printing, using the one-sided printing paper to print unnecessary information, saving in using electricity and water, limiting the use of computers and equipment of the company for the wrong purposes or when it is not necessary to maintain the service life of equipment, avoiding damage leading to repairs and causing costly for the business - Agreement with customers on the costs incurred during forwarding to distribute costs with the parties, to avoid incurring expenses when performing the work or service for customers - Collecting debts from customers to get business capital, limiting the need to borrow outside - Perform work seriously, avoid losing documents, causing damage about the cost and reputation of the company Expected effective to bring - Cut down unnecessary expenses, help minimize business operating costs, improve business efficiency - Increase profits for the company in the future 3.1.3 Improving facilities, investing transport vehicles Objective - Attract customers - Be proactive about means of transport - Improve infrastructure and equipment for freight forwarding, packing and storage - Transporting goods quickly, conveniently, ensuring safety for goods Implement - The company needs to expand its warehouse system, helping the company to store goods, to expand the domestic express delivery business of the company - Take advantage of the warehouse business to make a profit, contribute to the payment of warehousing costs of the company - Procurement of good quality equipment, long warranty period with reasonable costs - Need to invest in purchasing means of transport to transport goods, avoiding dependence on outsourced services Expected effectiveness to bring - Goods transported faster, easier to manage, and actively control thanks to the company's transportation vehicles - Reduce transportation and storage costs - Goods are better preserved - Maximum use of storage area - Creating trust with customers thanks to the services that the company provides 3.1.4 Build the relationships Objective - Increase business efficiency, maintain a stable source of customers, expand business areas - Minimize costs and time to create long-term profits for the company - Help to compete better in the industry Implement - Because QV Trans does not currently have a system of freight forwarding agents as well as a branch of company in overseas, it is necessary to establish mutually beneficial partnerships with overseas Logistics businesses to help the company can receive more orders from agents, as well as provide more services to customers - Looking for large and long-term customer partners, expanding relationships with foreign customers in order to proactively maintain a stable source of goods Also looking for new customers to sign a contract, help increase revenue and profits for the company - Create good relationships with shipping companies and agents to get cheap rates, help compete with other businesses - It is necessary to have incentives for loyal customers, improve service quality, create trust for customers, thereby attracting new customers to sign contracts Expected effectiveness to bring - Stabilizing goods sources, contributing to stabilizing business operations of the Business - Maintain and expand good relationships with customers, creating trust to customers always remember the services that the company has been providing 3.2 Recommendations to the State 3.2.1 Improve the efficiency of the State's trade management activities During the period of domestic and global economy, there were many fluctuations, especially in the field of import and export, freight forwarding When the agreements that Vietnam has signed officially take effect, the competition between domestic enterprises with foreign enterprises will be more and more difficult Therefore, the state needs to create more conditions to support businesses to grow At the same time, the State should have a policy of ensuring and adjusting the exchange rate at an adequate level to encourage businesses to import and export to Vietnam, creating a large volume of goods Meanwhile, businesses in the field of forwarding will have many opportunities to sign contracts with customers The State needs rectificatione the State management over trade, bring the nation trade's catch up with the development of world trade In addition, it is necessary to have preferential policies low interest loans so that enterprises in the field of import and export, freight forwarding have the opportunity to access capital, expand production and business facilities, create the amount of import and export goods is increasing The State needs to regularly forecast gasoline prices, stabilize petrol prices in line with world petrol prices The State should have investment policies for factory to processing oil products with low cost, to avoid dependence on imported petroleum products Since then, be more active in the source of raw materials for the transport industry, creating conditions to cut costs for businesses The State should strengthen the application of information technology, modernization, reducing administrative paperwork in all sectors to suit the development of the country 3.2.2 Complete the policy of upgrading infrastructure to meet the needs of transport and forwarding business The government also needs to invest more in transport system, infrastructure, upgrade highways, build more bridges to avoid traffic congestion, and consider, evaluate railway construction North - South serve the transport of domestic goods, transportation from provinces to each other In the future, it is possible to combine railway lines link seaports and airports, to facilitate the delivery and receipt of goods, reduce congestion at gateways of airports and seaports This will shorten the time of transporting goods, reduce costs and improve profits for businesses Establish anti-corruption policies at state agencies and improve customs networks The State needs to be stricter and impose tougher sanctions against public officials who commit negative corruption acts, affecting the reputation and loss of the Party and State's budget, causing trouble for businesses There is a need for comprehensive review surveys from central to subordinate levels to investigate and address corruption In addition, the state agencies need to have training on ethical for their staff to raise the awareness of officials From there, build a contingent of cadres and civil servants rich in service spirit, knowing how to put the interests of enterprises and the people ahead of their own interests In particular, the State needs to invest more strongly in developing the Customs network, avoiding the situation where there are times when the Customs network is stuck for a long time, affecting the Customs declaration activities of enterprises, causing It takes time, effort, cost of the enterprise Besides, it is possible to promote the development of modern technology systems at the Customs office so that the import and export processes are carried out faster, saving both time and cost CONCLUSION Import and export is increasingly having an important influence on the Vietnamese economy, manufacturing companies are unable to handle all shipments by themselves, and as a result, the birth and accession of more and more companies in the field of forwarding, leads to fierce competition between companies, affecting the price policy and service quality Therefore, it requires Quoc Viet company in particular and all companies in the same field in general to understand the steps in the process and implement it more effectively to minimize costs, increase quality and the company's competitiveness further Despite being a young company, QV Trans has been continuously diversifying, improving and changing types of services since its establishment and operation so far to provide customers with good service quality and high work results The collective from leaders to employees of the company is constantly improving their professional knowledge and skills, so that they can not only compete in the market but also try to keep pace with the world speed It can be seen that QV Trans not only captures the situation of the world market but also takes advantage of its advantages to develop, expand other fields and services, providing richer for many groups of customers goods, many different needs One of them is the exploitation and transportation of dangerous goods - this is a specific type of cargo, difficult to transport, requires knowledge and high professional skills as well as a DGR certificate to be able to perform Therefore, through the report “Exporting process of dangerous goods by air at Quoc Viet Transportation & Trading Co., LTD”, I would like to first introduce an overview of the company's situation, then analyze the export process of dangerous goods by air (specifically consignment Adhesives, UN1133), From this, draws on strengths, weaknesses, opportunities and challenges (through the SWOT model) of dangerous goods export operation in particular and activities at QV Trans in general During my internship at QV Trans has created many opportunities for me to get used to the dynamic collective work environment in the business, and at the same time, can offer some solutions and recommendations for enterprise as well as the state under the subjective view These recommendations are for reference only, because myself not have much experience, there are still limitations of knowledge, so the ideas can not cover the actual work and may not be appropriate with the company's strategy Therefore, I am very happy to be able to receive valuable get comments and additional contributions from teachers and enterprises! Finally, once again, I would like to express my sincere thanks to Master Le Duc Nha and company collective Quoc Viet Transportation and Trading Co., Ltd for their help, guidance and create opportunity for me to complete this internship course and report REFERENCES APPENDICES