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Tiểu luận cuối kì final assignment điểm cao cho môn Tiếng anh du lich (English tourism) trường Đại học Ngoại ngữ . Nội dung bài tiểu luận bao gồm giới thiệu chung về tình hình du lịch, SWOT analysis, sample tour, ....
VIETNAM NATIONAL UNIVERSITY UNIVERSITY OF LANGUAGE AND INTERNATIONAL STUDY Final report MARKETING PLAN IN QUAN SƠN LAKE Subject: English for Tourism Hà Nội - 2019 Contents Package tour Quan Sơn package tour will be organized for group of 10 people to experience the beauty of nature in Quan Sơn lake with more than 100 limestone mountains and visit a pagoda beside the lake Besides, tourism can enjoy in some interest activities together and tourism can taste specialty cuisine Beacause this a quite big area with 850-hectare so this tour include: 1.1 Destination Quan Sơn lake, My Duc province, Hanoi 1.2 Object: A group of 10 young friends 1.3 Transportation By coach (about hour) 1.4 Accommodation Camping in the area of Quan Sơn lake 1.5 Schedule (in days night) Day 1: • 7:00 – 8:00: Depart from VNU to Quan Sơn lake • 8:00 – 8:30: Have breakfast with Pho • 8:30 – 11:00: Travel by boat around Quan Sơn lake - Hang pagoda - Voi Phuc mountain - Su Tu island - Lotus pond • 11:00 – 13:00: Have lunch in restaurant with special local food (duck and shrimp) • 13:00 – 16:00: Organise activities - Fishing - Camping - Traditional games • 16:00 – 18:00: Have dinner with BBQ • 18:00 – 21:00: - Camp fire - Singing and dancing - Grilling fish (which is fished by tourists) • After 21:00: Free activities Day 2: • 8:00 – 8:30: Have breakfast with soft noodles • 8:30 – 10:00: Visit Boi Khe pagoda • 10:00 – 11:00: Come back to VNU 1.6 Price - Breakfast: 30.000 vnd / person / day (x2 days) - Lunch: 50.000 vnd / person / day (x1 day) - Dinner: 80.000 vnd /person / day (x1 day) - Car rental: 200.000 vnd / person - Camp rental: 30.000 vnd / person - Ticket: 25.000 vnd / person -Total: 445.000 vnd / person Marketing objectives The overall goal of Quan Sơn’s tourism marketing program is to create enhanced public awareness through a comprehensive marketing campaign that will result in increased overnight visitation In Quan Sơn, there is a large area where can contain about 20-30 tents to camp Quan Sơn’s marketing program has the following objectives: Increase overnight visitation from leisure travelers Increase the length of time visitors stay in Bisbee and convert day trip visitors to overnight visitors: increase length of stay from ½ day to one overnight • Promote the community as a viable and worthy destination of choice in the offseason, especially on summer • • Situation analysis To know more about Quan Sơn’s tourism, we depend on SWOT and PEST analysis In each analyze system, there are four factors: SWOT: strengths, weaknesses, opportunities and threats PEST: Political, Economic, Social, Technology SWOT Analysis S – Strengths A short distance from Hanoi It is a 50km-short distance from Hanoi with convenient transportation Tourism can easily travel to Quan Sơn lake by both motorbike and bus It takes 1.5 hour to go by motorbike and 2.5 hour to go by bus This is two ways that tourism can choose to travel to Quan Sơn lake: • By motorbike: (1.5 hour): Drive through Van Dinh town, follow the dike way and go straight through the field from the intersection of Dai Nghia town • By bus (2.5 hour): take a bus to Dai Nghia town and take a taxi go to Quan Sơn lake (about 4km) 3.1 3.1.1 Figure The ways to travel to Quan Sơn lake Dramatic natural scene: Quan Sơn is a lake area of about 850ha It considered as limstone ecosystem Quan Sơn lake is like “a miniature Halong Bay” located in the heart of the capital with numerous limstone islands such as Lion Island, Elephant Hill, Giang Xé, Buffalo Silver Stone Quan Sơn lake is built among limestone island that hangs on the lake's surface, along with blue water, rich vegetation such as Sen, Trang Trang Figure Nice weather The dramatic natural scene in Quan Sơn lake Quan Sơn lake is a large area surrounded by water and vegetation These perfect features have created comfortable weather with sunny and windy Veriaty of tourism activities: With the 850ha area, Quan Sơn lake is considered as a destination for natural activities such as taking sightseeing boat, camping, fishing Figure Some activities in Quan Sơn lake Contains spiritual culture: On the way tourism travel around Quan Sơn lake, it has Quan Sơn temple on the land which they can visit Besides a natural scene, Quan Sơn lake contains a beauty of spiritual culture 3.1.2 W – Weakeness Underdeveloped tourism products Tourism investment is not commensurate with the potential and tourism products are poorer than others destinations like Tam Giac Mach cake in Ha Giang, fishcake in Quang Ninh Province, Spontaneous tourism form The form of tourism services is spontaneous and not in scale The boat carrying tourists is mainly from the local people and lacks safety equipment Figure Tourism boat of local resident Inferiority human resources The team of tour guides and tour staff which are mainly resident is seasonal and has not been properly trained One-day Treveling Only suitable for travel during the day, so that it is difficult for economic growth Unsuitable for children Quan Sơn Lake is surrounded by water and difficult to build entertainment areas so it is not suitable for families with children who want to experience Unvaried cuisine At Ho Quan Sơn, there are quite a few catering services, so it is neccesary to prepare some food and water from home 3.1.3 O – Opportunity Investment attracting Attracting a number of tourism development projects such as “Quan Sơn Lake Tourism Development Project” is invested by People's Committee of My Duc District, “Research on environmental function of Quan Sơn lake for sustainable development” Tourist attracting Because of a short distance from Hanoi Capital and some famos destination such as Huong Pagoda, Chuong Villiage, Quan Sơn lake attracts numerous tourists from Hanoi and neighboring provinces 3.1.4 T – Threat Tourism competition Quan Sơn lake must be faced with other neighboring destination which famor and familiar with tourist such as Huong Pagoda Figure 5.A huge number of tourist visitting Huong Pagoda Environmental pollution There are a lot of activities of people around Quan Sơn lake like camping, fishing, so the garbage can affect on the water resources and soil resources 3.2 3.2.1 PEST analysis P – Political According to “Vietnam travel law” 2019, The State has policies to mobilize all resources for tourism development to ensure tourism becomes a key economic sector of the country Besides, The State also prioritizes funding for some activities such as promote tourism, build national and local tourism brands; tourism development in places with tourism potential and using tourism manpower locally Depending on some State policies and some other following factors, we decided to choose Quan Sơn Lake ecological area as a place to organize tourism activities Firstly, now, people tend to go to the wilderness, lots of trees, fresh air to rest on weekends I think Quan Sơn Lake ecological area is ideal place for them Quan Sơn Lake is very majestic and full of vitality of nearly 20 large and small mountains stretching over the lake and green vegetation is extremely rich Come here, you will be able to drop your soul with grass and flowers, float in the middle of the immense water, enjoy the cool atmosphere and see the immense landscape Therefore, Quan Sơn Lake ecological area is places with tourism potential Secondly, we will hire local people as tour guide It means that we will receive many Government’ support for organizing tourist activities here My Duc District People's Committee cooperates well with agencies and departments of the City to regularly grasp the situation and has a plan to ensure stability in Dong Tam commune Develop and implement plans and plans for absolute protection of key objectives, political, external, cultural, festive events taking place in the district such as: Guarantee plan order and security for festivals of Christmas, New Year, Lunar New Year, Festival of Huong Pagoda 2018 Stable religious and internal situation of the people; foreigners enter the area to comply well with the provisions of Vietnamese law In Decision No 4465 / QD-UBND dated August 27, 2014 of Hanoi People's Committee approving the general construction planning of My Duc district, Hanoi city by 2030, the rate of / 10,000 with the target mainly exploiting and promoting the competitive advantages of My Duc district, especially focusing on developing service - tourism potentials not only at the city level but also at the national and national levels and contribute to improving the efficiency of the district's economic development and sustainable development of Hanoi city In recent years, My Duc District People's Committee has instructed agencies and units to develop a master plan for landscape relics, functional subdivision of services, trade and entertainment Assigning traffic flow to ensure ventilation, safety, expanding and upgrading bus stations and wharves in a professional direction, arranging boat and boat facilities to serve tourists to ensure safety and polite civilization, avoiding existing price squeeze, attract customers build a civilized tourism festival and develop more sustainably Therefore, On December 25, 2017, the Prime Minister signed Decision No 2082 / QD-TTg on Ranking special national monuments 3.2.2 E – Economics After implementing the consolidation and adjustment of administrative boundaries of the Capital, District Party Committee, People's Council, My Duc District People's Committee has implemented many synchronous solutions, mobilizing all resources to accomplish the mission Economic development of the district makes the economic picture of the district prosper every day The average annual growth rate is 9.2% / year Total production value in 2018 was estimated at VND 8326.8 billion, an increase of VND 4817.8 billion compared to 2008 Economic structure has seen positive changes Trade - Services - Tourism has become a key economic sector increasing from 28.3% (in 2008) to 44.06% (mid-2018) Per capita income by June 2018 has reached: 38, million VND / person / year The number of rich households increased, the number of poor households decreased from 16.73% (in 2008) to 5.9% (in 2017) The infrastructure of rural infrastructure is invested synchronously, making the rural face more and more innovative The first prosperity in the economy of My Duc district must include tourism, service and trade This is a field with many outstanding innovations compared to other fields and has become a key economic sector of the district Income values increase year by year, sharply increasing in 2018 Ten years ago, the proportion of the district's services, tourism and trade accounted for only 29.3% of the district's GDP 2017 has reached 37% and in the first months of 2018 reached 46.06% In the first months of 2018, the number of tourists visiting the tourist sites of My Duc district is about 1.6 million 3.2.3 S – Social Quan Sơn Lake have some social features Firstly, about culture, it includes 60% of cultural villages, 58-75% of cultural families; has many national standard schools and relatively large university qualification And on average, one commune has a infirmary Secondly, Quan Sơn Lake stretches across four communes: Hop Tien, Hong Son, Tuy Lai and Thuong Lam In which, Hop Tien is the commune with the highest population density with 847 people/km², and Hong Son is the commune with the lowest population density with 414 people/km²; and Tuy Lai is the commune with the largest area and also quite sparsely populated with 485 people/km² This contributes to reinforce the explanation of relatively thick vegetation on the pond ecosystem in this region The biome here is an artificial biological community Plants in the residential area are very poor, mainly crops with different purposes, including small shrubs around the house, ornamental trees, shade trees on the road such as banian trees, coton trees… Thirdly, due to its proximity to the famous spiritual tourist area of Huong Son, Quan Sơn Lake is also influenced by the cultural values here Along with festival activities, the region's spiritual activities are also attended by numerous people In Quan Sơn area, there are pagodas such as Cao pagoda, Ham Long pagoda, Bo De pagoda, Linh Son Tu pagoda, Thung Phat In particular, not only Cao pagoda has the main part located on the middle of the mountain with Quan Am Trang Buddha statue facing the lake, but there is also Kim Cuong Pagoda (completed phase and came into use in early 2011) and Maitreya floor which are located at the foot of the mountain along the lake, creating a special complex of temples for this area 3.2.4 T – Technological There is no doubt that technology plays an important role in tourism and travel The development of advanced technologies has brought many benefits to Quan Sơn Lake First of all, now booking our room reservations on line is much easier, dealing with telephone trees and other cost saving devices These technological advances have allowed corporations to save on manpower while at the same time empowering customers to make their own decisions Moreover, tourists can use their blogs or private social networking pages to introduce to others about this destination, and people can also easily read the review about it in the internet Travelers will be able to find more information about Quan Sơn Lake to repair for their trip Finally, the transport system has been improved and this makes traveling become more convenient Voyagers can use various types of transport but the most popular means used are by bus and motobike Better communication, transport and safety have encouraged new consumers to Quan Sơn Lake Target market We focus on metropolitan markets (Hanoi city) It take about 1.5 - 2.5 hours to go to Quan Sơn Lake from Hanoi center There are many universities, companies and family live in Hanoi While, Quan Sơn lake is ideal relaxing place for both youth groups and family, so about 80-90% customers come from Hanoi city Strategies Base on SWOT and PEST analysis, this report creates some strategies to develop and improve the tourism quality in Quan Sơn lake The first strategy, advertising Quan Sơn lake on YouTube We advertised through You Tube by many reasons Firstly, You tube is international channel There are a million people use this channel per day, so our tour can be known by domestic and foreign tourists Secondly, approaching the right potential customers Just approach the right audience who is interested in what we are advertising to avoid wasting the budget Thirdly, saving the money.Our ad is only charged when the customer sees 30 seconds of ads or clicks on the Trueview button on the ad This will help our ads maximize your budget Average cost is 1.000.000 VND per days The second strategy, advertising on bus, taxi, Grab / Uber, bus terminal Because our target market is Hanoi citizen, so we will stick our tour poster on bus and taxi which appear at everywhere in city Everyone can see our tour advertising Besides, this type of advertising has low cost, only 200.000 VND per day Evaluation We think that we will reach our goal because of some following reasons Firstly, our tour is broadcasted widely through YouTube and some means of transportation Secondly, it is near Hanoi city which concentrate many potential customers (youth groups and family) Thirdly, prices are reasonable, especially for students ... to Quan Sơn lake (about 4km) 3.1 3.1.1 Figure The ways to travel to Quan Sơn lake Dramatic natural scene: Quan Sơn is a lake area of about 850ha It considered as limstone ecosystem Quan Sơn. .. Destination Quan Sơn lake, My Duc province, Hanoi 1.2 Object: A group of 10 young friends 1.3 Transportation By coach (about hour) 1.4 Accommodation Camping in the area of Quan Sơn lake 1.5 Schedule... spiritual culture: On the way tourism travel around Quan Sơn lake, it has Quan Sơn temple on the land which they can visit Besides a natural scene, Quan Sơn lake contains a beauty of spiritual culture