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Tiểu luận cuối kì final assignment điểm cao cho môn Tiếng anh du lich (English tourism) trường Đại học Ngoại ngữ . Nội dung bài tiểu luận bao gồm giới thiệu chung về tình hình du lịch, SWOT analysis, sample tour, ....
VIETNAM NATIONAL UNIVERSITY UNIVERSITY OF LANGUAGE AND INTERNATIONAL STUDY FINAL REPORT CHUONG MY TOURISM MARKETING PLAN Subject: English for Tourism Hanoi, 2019 CHUONG MY TOURISM MARKETING PLAN Summary and Introduction Tram Mountain and Phu Vinh trade village – Green tourism - the key to substainable tourism development This is tour designed and built by our team This summary gives you a quick overview of the main points of the plan a • What we have done? First of all, together we evaluate the criteria for selecting the appropriate − location: Geographical location: A convenient place for travelling by many different means of transportation that can help customers save time and their money A place that can meet all basic living activities and necessary items − Security: Political situation is stable, security is well managed by the − government, there are no social evils Potential: The location must have untapped potential which can be used to develop long-term tourism in the future Futhermore, the place must have a long − tradition of culture, there must have the potential to build real experiences Target: This tour is aimed at many groups of customers: family, school, • individual, group, domestic and foreign tourists After listing the criteria, we proceed to select the location And we found that • Tram mountain and Phu Vinh village are the places that match our criteria We experiment with the selected site, we sightseeing, evaluate, chat with • people who have lived here for a long time and film a video Then we work together to a SWOT and PEST Analysis of these two • locations We embark in planning our tour formation b • What we plan to do? After important steps, we set up more specifically plan for our tour • We determine our tour purpose: We want to give our customers opportunities to experience craft village life, to make their own craft products, to clim, to go camping in Tram mountain Futhermore, throught our tour, customers can raise their knowledge with the stories that people spread by mouth from one generation to another created a unique culture, with a long history of Tram mountain, it represent Vietnamese history around the beginning of the 16 th • century Tourism combine with education about culture and history for children We build tourism processing, this timetable is suitable for everyone to enjoy all • the activities of the trip We start up the idea of marketing strategy with special offers, action plan and c • the idea of advertising strategy especially on social networking sites How you are going to get there? We will pay special attention and evaluation in more detail about marketing and advertising strategy For example, we will invite famous singers to appear in promotional video to create great charisma for the masses We appreciate the importance of marketing and advertising strategy because through this means we can attract investment capital and money to develop location and tour and • many groups of potential customers We will orient and develop tour towards cultural tourism and green tourism, this is a new tourism trend – sustainable tourism, tourism development coupled with • environmental protection Researching more about special offers, activities that customers will participate in which must attract their attention and interest Customers must see that they benefit from joining this tour Marketing Objectives General information about Chuong My tourism: − Profuse potentiality Chuong My has a beautiful natural, good sightseeings and fresh atmosphere, such as Tram mountain, Dong Van lake Chuong My has a long history and deeply cultural with many national monuments and historical monuments, Tram Gian Pagoda, Tram Pagoda, Hoa Tinh Pagoda and Thay Pagoda for instances − However, the exploitation is limited According to the statistics of Chuong My District Culture and Information Department, although the number of Chuong My’s tourists has increased in recent years, it is very poor: Year The total number of tourist The number of international tourist 2012 134,254 190 2013 167,691 210 2014 167,691 315 2015 196,909 498 It has not been 1% of tourists to Hanoi per year • Causes Material and technical conditions and infrastructure are inadequate and poor; Resources have not been properly invested and exploited, so it has not attracted • potential investors Propaganda and promotion for Chuong My tourism is very poor, unable to − • organize tours to Chuong My Therefore, we decided to implement a new and attractive Chuong My tourism plan to promote Chuong My tourism and attract more tourists We make a short tour (24 hours travel), including places: Tram Tram, Chua Tram and Phu Vinh bamboo and rattan village with many interesting practical activities This tour's marketing program has the following objectives: Increase the number of leisure tourists thus positively impacting tax revenues on an annual basis; increase visitation by 15-20% Increase the number of tourist visiting and learning about Chuong My tourism, thereby increasing the number of tourists who know the traditional culture, customs and products of Chuong My 3 Promote this tour as a viable and worthy journey of choice in the winter and spring (from October to March), especially capitalizing on traveling cultural tours Maximize the marketing approach to increase visitors to Chuong My on festivals, holidays, and summer vacation (April to September) Create → development opportunities and attract new investors This tour is eco-tourism, the first and foremost goal is to provide a service that willl satisfy customers' needs, creating a comfortable and useful space After that, we can receive positive feedback and long-term cooperative relationships, promoting Chuong My tourism A Situation Analysis SWOT Analysis Strength − This location is near the center of the capital, which saves travel time, tourists − can use a variety of means of transportation Visitor have the opportunity to experience craft village life, to make craft − − − − products, to climb, to go camping or picnic in Tram mountain A cheap tour Tourism combine with education about culture, history for children The products can replace plastic bags that helps protect the environment Tourists can see the natural beauty, enjoy the quiet space of the temple This place is very suitable for relaxation Weakness: − The Tram moutain is quite small and has few things for visitors to explore, − which makes them boring These places aren’t really well known, organizers need big expenses to invest in − advertising, attacting tourists Capital is limited and unstable, so the organizers should have more relationships with other partners, investors − The people in Phu Vinh village still lack experience in tourism, poor co − mmunication with tourists, especially foreign tourists Lack of human resources such as tour guides, interpreters and supervisors Difficulties in attacting local workers − Opportunity − + Current trend: What will you on the weekend? Weekends are wonderful holidays after a week of hard working Some will choose to rest at home with their family, others want to have short trips to relieve stress Short-day tours (1 day) to suburban places, which are not too far + from big cities, will be the perfect choices for weekends You can have new experiences, breathe fresh air, and also visit, go sightseeing, camping, with the combination of elements of cultural understanding, environmental protection, That is what travelers desire This is an opportunity − to develop the tour Government policy: Government policy always aims to preserve and promote the culture of craft villages, orienting to use environmentally friendly products and protect the environment Tourism development exploits the strengths of − localities, reducing disparities between regions and localities Local: Local authorities have policies to call for investment, open the door to exploit and develop the inherent strengths and preserve the local craft village culture Threats About Phu Vinh village: − Labour force: many local people would like to work in modern industrial parks → instead of continuing to keep and develop traditional trades This problem has been leading to lack of traditional labour force About Tram mountain: − Weather: in rainy days/season, we can’t go camping because it can be → − dangerous This problem demands setting up the optimal plan, which suits kinds of weather The attitude of people: some people who went camping here and local people, → were littering everywhere Therefore, it will harm the environment This situation requires the local management system giving plans of action to protect the environment strictly B PEST Analysis Politics − − People's lives have many positive changes Political situation is stable Economics − The economy is moving from agriculture to service industrial economy Social − − − Local people are friendly, hospitality and enthusiasm Life is stable Religious beliefs are valued and conserved Technology − − − We will use information technology to communicate with customers Our tour will be equipped with transportation facilities We will equip with technical facilities to serve the management activities of the organization C Aditional information on Trend Some of the following trend are considered when we develop targeted promotions and programs: − Shorter Trips, Close to Home: In recent years, family travel is a trend that has never cooled down After the weeks of hard work and fatigue, the pressing of air pollution and noise pollution in the city, a short day trip will be an opportunity to reset yourself and have fun with your family Especially our locations is very convenient for the people of Hanoi capital, it takes about 1,5 hour to go by motobike from Hanoi center to Chuong My and only nearly hour for the move by bus or car Thanks to the proximity of geography, visitors can save our time, − our money and can go frequently on the weekend and short holiday Green Tourism: With alarming environment pollution in recent years, people especially young generation are together raising awareness of environmental protection Green tourism is also known as a goal of sustainable tourism development in Vietnam Chuong My still has the original natural beauty so this will be a typical example for green tourism in Vietnam in particular and the world in general Futhermore, our bamboo and ranttan products will promote the − restriction of plastic bags use and complete replacement in the future A picnic for children: More and more schools organize picnics for students to educate them about national cultural values Tourism combine with education about culture, history for children Real experience will help them improve their − knowledge and national love Web-based Travel Research and Planning: More and more travelers turn to Internet for informationon travel destinations, room rates and availability, booking and other travel options so we will cooperate with famous booking sites such as Traveloka, Luxstay,… to promote tour information, homestay, hotels booking informations Any information that customers want to know can be contacted directly via online mailbox − Target Markets Rather than offering a standard marketing strategy to everyone, it is much more efficient and economical to target a specific target market Before arriving at a decision, we can segment the market further, deciding upon the most likely − demographic to benefit from a marketing strategy Our target audience must not have a high socio-economic status as the level of − disposable income is unrequired to be able to visit Age can be a deciding factor when selecting the right demographic to fit a successful marketing campaign, therefore our range of age include roughly 1635 Students, Foreigners, Families are our potential customers Strategies Product: • • Inclusion: − Itinerary of coach − Meals as mentioned in the itinerary(lunch + BBQ in the evening) + Drinking water − Tour guide − Travel insurance Exclusion − VAT − Tip/ Gratuity for guide and driver − Souvenir Get picked up on the coach in the morning, we will come and hike to Phu Vinh trade village which has formed over 400 years, Phu Vinh’s products are famous domestically and internationally Moreover, passengers have the opportunity to experience craft village life, to make their own craft products and are provided the lunch Then, visitors move and climb, go camping in Tram mountain Tram mountain consists of mountains and they are not too high When we reach the top of the mountain, enjoy fresh lifes, watch the fields and peaceful villages, create a poetic setting Special offers We have sponsorship from craft workshops and craft souvenir shops around the area to obtain promotional packages for our customers with the goal of increasing the number of tourists, ensuring the non-holiday months still have a certain number of visitors to stabilize the financial situation of the company and the local people However, we remain committed to quality assurance services to build trust for visitors − Groups of or more will receive a discount coupon of 5%, the more crowded − the more reduced In addition, they will be given a set of barbecue Each family will be given a shopping basket made of bamboo When you go from July to August, you will be discounted 20% per person This − is the time when there are many heavy rains and storms, the road to the − mountain will be slippery, more difficult to travel Old customers will be rewarded 10% for the next booking Promotion Using the popular social network’ as an integrated mix we can deliver a single consistent message Due to budgetary reasons (which we will discuss in further detail) it may be more economical to concentrate on delivering this message through advertising Advertising is non-personal and is used for mass consumption, usually through mass media Our primary marketing objective is to increase awareness and mass advertising by the social network and influencer would be the most efficient way of doing this, and can often be the cheapest option as the message is being delivered to the maximum people in the target market with sharing of certain percent number to Influencer Action Plan − Goals Department Timescale − Develop task frame for two months marketing campaign − Set budget for marketing Financial campaign − Select media channels Marketing − Launch marketing Marketing campaign for a month Tracking This is marketing plan that we will apply to monitor and evaluate the effective of each marketing activities Here are some type of media we use : − Internet marketing: It is a type of media that can be used widely Through our Facebook fanpage, admins should be able to provide reports that indicate the number of click, interaction with the product Moreover, through online sites such as Facebook, Tripadvisor, Traveloka,Touristlink,… admins can follow customers feedbacks, comments Positive comments will also be pushed up to attract potential customers We will establish a team in charge of regular − management, monitoring and reporting TV advertisement: We will offer special programs at specific time period, such as a 30% discount program for groups of 10 or more in the first weeks of opening All phone calls will be received by a certain phone number and taken − care by the sale department Promotions: We will limit the time and number of participants Customers will have to visit our website to fill out the information on the form After that, we will contact them directly to verify their information After verification, each customer will receive a discount code and we will rely on the code to manage Evaluation Through the marketing program, we found that potential customers are families, schools, education centers, students and foreigners In which, direct marketing is quite suitable for the subjects of schools and educational centers; The other groups said they knew about this tour through social networking sites and suggestions from some friends who participated in this tour Besides, the number of tourists coming to Chuong My increased sharply Tourists set many questions for the webs and call for the center about the information’s tours, customers are interested in the method of short-term travel by topics, with the same places but customers are experienced with many different experiences Thís marketing method has created a new wave in Chuong My tourism Moreover, the number of foreign visitors registering for cultural tours increased, according to customers' feedback, they said they enjoyed these cultural tours because the Vietnamese culture was very unique, each tour they had learned a lot of knowledge and gained interesting experiences As a result, this advertising method is quite successful with positive results: the number of tourists increased by 15%, customers’ feedback were very good However, we still need to overcome the direct marketing methods to achieve greater efficiency Thus we cannot determine for sure what percentage of each investor's return can be Because the tour is not really stable In addition, we can utilize this database to survey, capture additional information and to establish a Customer Relationship Management program Inconclusion, with this marketing plan for Chuong My tourism, we will be able to increase the number of tourists to Chuong My by 15- 20% per year And Chuong My's income can be higher and promote the culture here with everyone ... Action Plan − Goals Department Timescale − Develop task frame for two months marketing campaign − Set budget for marketing Financial campaign − Select media channels Marketing − Launch marketing Marketing... future A picnic for children: More and more schools organize picnics for students to educate them about national cultural values Tourism combine with education about culture, history for children... campaign for a month Tracking This is marketing plan that we will apply to monitor and evaluate the effective of each marketing activities Here are some type of media we use : − Internet marketing: