Contents Reader Letter Acknowledgments About the Author Introduction Assessment Test Chapter 1: What Is a Project? Is It a Project? What Is Project Management? Skills Every Good Project Manager Needs Understanding Organizational Structures Understanding Project Life Cycles and Project Management Processes Understanding How This Applies to Your Next Project Summary Exam Essentials Key Terms Review Questions Chapter 2: Creating the Project Charter Exploring the Project Management Knowledge Areas Understanding How Projects Come About Kicking Off the Project Charter Formalizing and Publishing the Project Charter Identifying Stakeholders Introducing the Kitchen Heaven Project Case Study Understanding How This Applies to Your Next Project Summary Exam Essentials Key Terms Review Questions Chapter 3: Developing the Project Scope Statement Developing the Project Management Plan Plan Scope Management Collecting Requirements Defining Scope Writing the Project Scope Statement Creating the Work Breakdown Structure Understanding How This Applies to Your Next Project Summary Exam Essentials Key Terms Review Questions Chapter 4: Creating the Project Schedule Creating the Schedule Management Plan Defining Activities Understanding the Sequence Activities Process Estimating Activity Resources Estimating Activity Durations Developing the Project Schedule Understanding How This Applies to Your Next Project Summary Exam Essentials Key Terms Review Questions Chapter 5: Developing Communicating the Plan the Project Budget Creating the Project Cost Management Plan Estimating Costs Establishing the Cost Baseline Understanding Stakeholders Communicating the Plan Understanding How This Applies to Your Next Project Summary Exam Essentials Key Terms Review Questions Chapter 6: Risk Planning Planning for Risks Planning Your Risk Management and Identifying Potential Risk Analyzing Risks Using Qualitative Techniques Quantifying Risk Developing a Risk Response Plan Understanding How This Applies to Your Next Project Summary Exam Essentials Key Terms Review Questions Chapter 7: Planning Project Resources Procurement Planning Developing the Human Resource Management Plan Quality Planning Bringing It All Together Understanding How This Applies to Your Next Project Summary Exam Essentials Key Terms Review Questions Chapter 8: Developing the Project Team Directing and Managing Project Work Acquiring the Project Team Developing the Project Team Managing Project Teams Understanding How This Applies to Your Next Project Summary Exam Essentials Key Terms Review Questions Chapter 9: Conducting Procurements and Sharing Information Conducting Procurements Laying Out Quality Assurance Procedures Managing Project Information Managing Stakeholder Engagement Understanding How This Applies to Your Next Project Summary Exam Essentials Key Terms Review Questions Chapter 10: Measuring and Controlling Project Performance Monitoring and Controlling Project Work Controlling Procurements Controlling Communications Managing Perform Integrated Change Control Controlling Stakeholder Engagement Understanding How This Applies to Your Next Project Summary Exam Essentials Key Terms Review Questions Chapter 11: Controlling Work Results Monitoring and Controlling Risk Managing Cost Changes Monitoring and Controlling Schedule Changes Utilizing Control Quality Techniques Validating Project Scope Controlling Scope Understanding How This Applies to Your Next Project Summary Exam Essentials Key Terms Review Questions Chapter 12: Closing the Project and Applying Professional Responsibility Formulating Project Closeout Closing Out the Project Closing Out the Procurements Balancing Stakeholders’ Interests at Project Close Professional Responsibility Applying Professional Knowledge Understanding How This Applies to Your Next Project Summary Exam Essentials Key Terms Review Questions Appendix A: Answers to Review Questions Appendix B: Process Inputs and Outputs Appendix C: About the Additional Study Tools 10 Executing Processes Table B.3 lists the inputs, tools and techniques, outputs, and Knowledge Areas for the processes in the Executing process group TABLE B.3 Executing processes 1111 1112 1113 Monitoring and Controlling Processes Table B.4 lists the inputs, tools and techniques, outputs, and Knowledge Areas for the Monitoring and Controlling group processes TABLE B.4 Monitoring and Controlling processes 1114 1115 1116 1117 1118 Closing Processes Table B.5 lists the inputs, tools and techniques, outputs, and Knowledge Areas for the processes in the Closing process group TABLE B.5 Closing processes 1119 Appendix C About the Additional Study Tools IN THIS APPENDIX: Additional study tools System requirements Using the study tools Troubleshooting Additional Study Tools The following sections are arranged by category and summarize the software and other goodies you’ll find at the companion website If you need help with installing the items, refer to the installation instructions in the “Using the Study Tools” section of this appendix The additional study tools can be found at www.sybex.com/ go/pmpsg7e Here, you will get instructions on how to download the files to your hard drive Sybex Test Engine The files contain the Sybex test engine, which includes two bonus practice exams, as well as two bonus CAPM exams 1120 Electronic Flashcards These handy electronic flashcards are just what they sound like One side contains a question, and the other side shows the answer PDF of Glossary of Terms We have included an electronic version of the glossary in PDF format You can view the electronic version of the glossary with Adobe Reader Adobe Reader We’ve also included a link to download a copy of Adobe Reader so you can view PDF files that accompany the book’s content For more information on Adobe Reader or to check for a newer version, visit Adobe’s website at www.adobe.com/products/reader/ Audio Files Author Kim Heldman has provided audio review files in MP3 format Download them to your MP3 player to get a last-minute review, in audio format 1121 System Requirements Make sure your computer meets the minimum system requirements shown in the following list If your computer doesn’t match up to most of these requirements, you may have problems using the software and files For the latest and greatest information, please refer to the ReadMe file located in the downloads • A PC running Microsoft Windows XP or later • An Internet connection Using the Study Tools To install the items, follow these steps: Download the zip file to your hard drive, and unzip to an appropriate location Instructions on where to download this file can be found here: www.sybex.com/go/pmpsg7e Click the Start.exe file to open the study tools file Read the license agreement, and then click the Accept button if you want to use the study tools The main interface appears The interface allows you to access the content with just one or two clicks Troubleshooting Wiley has attempted to provide programs that work on most computers with the minimum system requirements Alas, 1122 your computer may differ, and some programs may not work properly for some reason The likeliest problem is that either you don’t have enough memory (RAM) for the programs you want to use or you have other programs running that are affecting installation or running of a program If you get an error message such as “Not enough memory” or “Setup cannot continue,” follow one or more of these suggestions and then try using the software again: Turn off any antivirus software running on your computer Installation programs sometimes mimic virus activity and may make your computer incorrectly believe that it’s being infected by a virus Close all running programs The more programs you have running, the less memory is available to other programs Installation programs typically update files and programs, so if you keep other programs running, installation may not work properly Have your local computer store add more RAM to your computer Adding more memory can really help the speed of your computer and allow more programs to run at the same time Customer Care If you have trouble with the book’s companion study tools, please call the Wiley Product Technical Support phone number at (800) 762-2974, or email them at http://sybex.custhelp.com/ 1123 Free Online Study Tools Register on Sybex.com to gain access to a complete set of study tools to help you prepare for your PMP Exam Comprehensive Study Tool Package Includes: • Assessment Test to help you focus your study to specific objectives • Chapter Review Questions for each chapter of the book • Two Full-Length PMP Practice Exams to test your knowledge of the material PLUS Two bonus CAPM exams • Electronic Flashcards to reinforce your learning and give you that last-minute test prep before the exam • Two Hours of audio review from author Kim Heldman • Searchable Glossary gives you instant access to the key terms you’ll need to know for the exam 1124 Go to www.sybex.com/go/pmpsg7e to register and gain access to this comprehensive study tool package 1125 ~StormRG~ ... workshops, and training sessions Be prepared to list the class titles, location, date, and content In addition to filling out the application and documenting your formal project management training, ... strives to maintain and endorse standards 25 and ethics in this field and offers publications, training, seminars, chapters, special interest groups, and colleges to further the project management