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TECHNIQUE ISSUE 41. What is the man unable to do? (A) Print out a report (B) Shut down his computer (C) Make an appointment (D) Access the Internet 42. What does the man say he must do? (A) Revise a schedule (B) Email some documents (C) Meet with clients (D) Telephone a colleague 43. What does the woman suggest? (A) Using another computer (B) Rescheduling a meeting (C) Upgrading some equipment (D) Working on another project 44. What happened yesterday? (A) Computers were upgraded (B) Staff completed a training course. (C) A remodeling project began. (D) A new product was launched. 45. What is the man unable to do? (A) Locate some instructions (B) Contact a colleague (C) View an item online (D) Listen to audio files 46. What does the woman suggest? (A) Changing a password (B) Checking some cables (C) Speaking to a manager (D) Reading a manual 47. What is the problem with the woman? (A) She can’t turn on her phone. (B) She can’t get the program to run. (C) She can’t read the error message. (D) She can’t upgrade the company server. 48. What is Julia supposed to do tomorrow? (A) Send the message to Scott (B) Fix the internet network problems (C) Help Peter prepare for his presentation (D) Attend the meeting 49. What is Julia supposed to do tomorrow? (A) Arrange a staff meeting (B) Fix Julia’s computer (C) Send another person to Julia (D) Stop by Julia’s office
TECHNIQUE ISSUE (D) Reading a manual 41 What is the man unable to do? (A) Print out a report (B) Shut down his computer (C) Make an appointment (D) Access the Internet 42 What does the man say he must do? (A) Revise a schedule 47 What is the problem with the woman? (A) She can’t turn on her phone (B) She can’t get the program to run (C) She can’t read the error message (D) She can’t upgrade the company server (B) E-mail some documents 48 What is Julia supposed to tomorrow? (C) Meet with clients (A) Send the message to Scott (D) Telephone a colleague (B) Fix the internet network problems 43 What does the woman suggest? (C) Help Peter prepare for his presentation (A) Using another computer (D) Attend the meeting (B) Rescheduling a meeting (C) Upgrading some equipment 49 What is Julia supposed to tomorrow? (D) Working on another project (A) Arrange a staff meeting (B) Fix Julia’s computer 44 What happened yesterday? (C) Send another person to Julia (A) Computers were upgraded- (D) Stop by Julia’s office (B) Staff completed a training course (C) A remodeling project began (D) A new product was launched 45 What is the man unable to do? (A) Locate some instructions (B) Contact a colleague (C) View an item online (D) Listen to audio files 46 What does the woman suggest? (A) Changing a password (B) Checking some cables (C) Speaking to a manager 50 Why are the speakers worried? (A) They might fail to submit the report in time (B) They were late for the progress meeting 53 What kind of machinery are they speakers talking about? (A) An energy-efficient printer (B) A digital camera (C) A photocopy machine (C) They should spend a lot of money repairing the computer (D) A desktop computer (D) They lost all the data on the computer 54 According to die woman, what feature is special about this equipment? 51 According to the woman, when will the repairmen arrive at the office? (A) It reduces energy use (A) 11:00 a.m (B) It has an automatic software update function (B) 11:30 a.m (C) 12:00 p.m (D) 12:30 p.m (C) It can be customized in advance (D) It is powerful and compact 52 What does the man say? 55 Why does the man have trouble operating the machine? (A) They can’t make the meeting on time (A) He did not read the manual (B) They may have to work beyond normal working hours (B) A special code is needed to use the machine (C) The technicians will return tomorrow (C) The machine is broken (D) The office building will be relocated soon (D) He missed the demonstration 56 How the speakers feel? (A) Stuffy (B) Cold (C) Relax (D) Sad 57 What will take place in an hour? (A) A repair (B) An inspection (C) A meeting (D) A check-up 58 What does the man suggest? (A) Meeting with the general manager (B) Replacing the air conditioner (C) Disassembling the machine (D) Changing the venue TOPIC SHOPPING 41 According to the man, what’s the problem? (A) The warranty is expired (B) The receipt is lost (A) A year warranty (B) A printer (C) A wireless phone (D) A scanner (C) The manufacturer has gone out of business (D) The computer is defective 42 When did the man buy the computer? 47 What does the man want to do? (A) A month ago (B) Buy a new home appliance (B) Six months ago (C) Renovate his living room (C) A year ago (D) Go to the movies (D) Two years ago 48 What is the woman doing? 43 What does the woman recommend? (A) Showing items to a customer (A) Renew the service contract (B) Shopping for a new TV (B) Call the store manager (C) Try to catch up on her favorite sports (C) Mail the computer to the producer (D) Finding more affordable models (D) Send an email to the manufacturer 49 What does the man say about the HD-300X model? 44 What most likely is the man’s occupation? (A) It has a flat screen (A) A college student (C) It is too expensive (B) A technician (D) It is quite large (A) Plan a summer vacation (B) It has super stereo speakers (C) A computer programmer (D) A sales clerk 45 What does the man say about the model 300XT? 50 Who is the woman probably talking to? A) A buyer (A) It comes with a two-year guarantee (B) A computer technician (B) It is a little expensive (C) A sales clerk (C) It doesn’t support wireless internet function (D) A customer service person (D) It’s a high-end personal computer for technical applications 46 What will be offered if the woman buys today? 51 What is the main purpose of the woman’s call? (A) The car does not start up (B) The hard disk drive is missing (C) The computer store shut down lately (D) The relocation of the store (D) The computer does not work properly 57 What is wrong with the woman? 52 What will the woman next? (A) The sale hasn’t begun yet (A) Go to the customer service desk to see Jerry (B) The woman doesn’t have enough cash (B) Find information online (C) Purchase a new laptop computer (D) Call the service center (C) The sale items are sold out (D) The leather jacket does not fit the woman 58 What will the man ask the woman to do? (A) Return to the store tomorrow 53 Where does this conversation take place? (A) In a bank (B) At a clothing store (B) Try on the leather jacket in the fitting room (C) Contact the store manager (D) Make a partial payment in advance (C) At the main gate (D) Next to an ATM 54 What does the woman want the man to do? (A) Apply for a new credit card (B) Give her a discount 59 Where most likely are the speakers? (C) Reserve the item before she returns (A) In an appliance store (D) Lend her some money (B) In a paint store 55 What will the woman probably next? (C) In a clothing store (A) Pay by check D) In a shoe store (B) Go to another store 60 What is wrong with the man’s purchase? (C) Get some money (A) The size (D) Sign the bill (B) The color (C) The style 56 What is said on the banner? (D) The quality (A) A clothing sale 61 What does the woman offer to do? (B) The grand opening of the store (A) Speak to her manager (C) Summer seasonal clearance (B) Contact another store (C) Show the man another item (C) For four years (D) Make a delivery (D) For five years 62 What type of business is the man calling? 67 What does the woman ask about the warranty? (A) Where it is accepted A) A machine parts supplier (B) When it expires (B) A car repair service (C) What it costs to extend it (C) An electronic store (D) What types of damage it covers (D) A home improvement store 63 What does the woman say about the warranty? (A) It requires proof of purchase (B) It has already expired (C) It can be extended (D) It does not cover the needed repair 64 What does the woman recommend? (A) Using a coupon (B) Visiting a store early (C) Buying a protective case (D) Contacting another business 65 What item is the woman interested in buying? (A) A computer (B) A mobile phone (C) A car 68 What does the woman want to do? (D) A camera (A) Buy a gift for a friend 66 How long does the warranty fast? (B) Have some clothes cleaned (A) For two years (C) Ship some merchandise (B) For three years (D) Exchange a purchase 69 What problem does the man mention? (A) Some equipment is not working (B) An item is out of stock (C) Prices have recently increased (D) A shop is about to close 70 What does the man offer to check? (A) The location of another store (B) The cost of a service (C) The availability of a size (D) The date of a delivery TOPIC TRAVEL 41 What is the man’s occupation? (C) Tickets are still available (A) Hotel clerk (D) He expects to arrive on time (B) Travel agent (C) Postal worker (D) Messenger 42 Why does the woman call the man? (A) She wants to request a refund (B) She plans to deliver a package (C) She has not received her ticket (D) She needs to make a reservation 43 Why is Indira not in the office? (A) She is sick (B) She no longer works there (C) She is doing an errand (D) She is receiving an award 44 Where does the conversation most likely take place? (A) In a car repair shop (B) At a train station 47 Why does the man want to change his ticket? (A) He needs time to make a phone call (B) His destination has changed (C) He arrived at the station early (D) He wants to upgrade his seat 48 What does the woman say about the four o'clock train? (A) It has been delayed (B) It costs more (C) It is fully booked (D) It will not stop in Baltimore 49 When will the man probably catch his train? (A) At 3:00 P.M (B) At 3:30 P.M (C) At 4:30 P.M (D) At 5:00 P.M (C) In a classroom (D) At a box office 45 What does the woman say she has done? (A) Checked a schedule (B) Prepared a presentation (C) Ordered some parts (D) Reserved some tickets 46 Why is the man pleased? (A) A friend has offered to help him (B) The cost was reasonable 50 Where most likely are the speakers? (A) In an airport (B) At a bus stop (C) In a taxi (D) At a seminar 51 What is the man concerned about? (A) Being late for an event (B) Calling a taxi (C) Making a presentation (D) Reserving flight tickets 52 What will the speakers probably next? 57 What does Janet recommend the man do? (A) Call a taxi (A) Open a branch office in Detroit (B) Return to their office (B) Make a presentation at a conference (C) Board the bus (C) Leave early to avoid the rush hour traffic (D) Call the airline (D) Take rests often while driving 53 What is the problem with the man? (A) His flight has been canceled (B) He just missed an airport- limousine bus (C) He does not have a ride now (D) He is lost at the airport 54 According to the man, where most likely is John now? (A) On the road (B) At the airport (C) Near Gate 5A (D) In a taxi 55 Why does the woman most likely suggest the man take a bus? (A) It’s safer (B) It’s faster (C) It’s cheaper (D) It’s more comfortable 58 When will the speakers most likely leave for Detroit together? (A) On Monday (B) On Tuesday (C) On Friday (D) On Saturday 59 Why does the man want to go to Sydney? (A) To attend the meeting (B) To enjoy his vacation (C) To write an article (D) To study overseas 60 What time will the man get back to JFK airport on April 9th? (A) At 10 a.m (B) At p.m (C) At p.m (D) At p.m 56 What will the speakers in Detroit? (A) They will visit major attractions (B) They will attend the exhibit (C) They will sell cars (D) They will take a driving course 61 According to the woman, why is the discount offered? (A) To celebrate the airline’s anniversary (B) To encourage off peak season travel (C) To thank regular customers (D) To promote Sydney 62 How often does airport? (B) Peak season will end (A) Twice an hour (C) An important luncheon will be held (B) One an hour (D) The express train will be unavailable (C) Every 40 minutes (D) Every 20 minutes 63 Which bus leaves for the airport? (A) Number 150 (B) Number 202 (C) Number 419 (D) Number 142 64 Where is the man able to purchase a ticket? (A) At an information booth (B) At a ticket counter (C) On the bus (D) On the company website 65 Why is the man probably worried? (A) There are no seats on the next train (B) The new fare is much higher than he expected (C) He didn’t make a reservation (D) He might be late for an appointment 66 What time will the next train to Toronto depart? 68 Who is the man probably talking to? (A) A policeman (B) A bank teller (C) A tour guide (A) At 10:20 am (D) A bus driver (B) At 10:30 am 69 According to the woman, how long will it take to get to tire Pacific Aquarium? (C) At 12:30 pm (D) At 2:00 pm 67 What will take place next week? (A) Fares will increase (A) 10 minutes (B) 20 minutes (C) 30 minutes (D) 60 minutes 70 What does the woman suggest? (A) Taking the subway (B) Walking across the street (C) Taking the 10B bus TOPIC HOTEL (A) At the grocery store (B) At a hotel (C) At a travel agency (D) At an airport 42 What does the man say he can for the woman? (A) Store her luggage (B) Make a reservation (C) Arrange transportation (D) Print out a receipt problems begin? (A) Attend a concert (A) On Monday (B) Go sightseeing (C) Visit a friend (D) Catching a taxi 41 Where most likely does the conversation take conversation take place? plan to this afternoon? 43 What does the man give the woman? (A) A parking pass (B) A list of restaurants (C) A city map (D) A travel brochure 44 Where does the conversation take conversation take place? (A) At a taxi stand (B) At an airport (C) At a market (D) At a hotel 45 What does the woman (D) Get a meal 46 What does the man ask the woman to do? (A) Fill out an identification tag (B) On Tuesday (C) On Wednesday (D) On Thursday 49 What does the woman suggest that Mr Singh do? (A) Fix the computer (B) Make a reservation (C) Talk to the manager (B) Pick up a package (D) Go to the coffee shop (C) Exchange a ticket 50 Where does the conversation take place? (D) Pay for a suitcase 47 Where most likely are the speakers? (A) In a restaurant (B) In a hotel (C) In an airport (D) In an office building 48 When did the computer (A) In a police station (B) In an apartment building (C) In a library (D) In a hotel 51 What is the man looking for? (A) A room key (B) A phone (C) A map (D) A book 52 What will the woman next? (A) Call someone (B) Go to a store (C) Clean the lobby (D) Fill out a form 53 Where is the conversation taking place? (A) At a grocery store (B) At a beach (C) A ocean view (D) A cigarette 55 What does the man say? (A) He will change the room immediately (D) How long the rain will last (A) When the restaurant opens for business 58 When does the gift store open? (A) At 8:00 (B) At 8:30 (C) The room with an ocean view is available tonight 59 Where is the conversation taking place? (D) Mr Smith should quit smoking 56 Where are the speakers? (A) In a restaurant (B) On a bus (C) in a gift shop (D) At a a restaurant (D) At a hotel 54 What does Sera request? 57 What does the man want to know? (B) An extra discount 61 What does the man want to know ? (B) Ms Smith has to stay in a smoking room tonight (C) At a a hotel (A) A room change (C) What is being served for breakfast (A) Where to get an umbrella (B) When the bus will arrive (C) At 9:00 (D) At 9:30 (A) At a park (B) At the lakeside (C) In a restaurant (D) At the hotel front desk 60 Why does Mr Brown not take the room with a view of the lake? (A) It is a smoking room (B) It costs too much money (C) It is too big (D) It is on the ground floor (B) How far his client's officer is (C) Where to go to have dinner (D) Which room his client is at 62 Wliere does this conversation take place? (A) In a hotel (B) At a swimming pool (C) In a restaurant (D) At an airport 63 What does the woman ask about? (A) A restaurant (B) A swimming pool (C) The hotel room (D) The keynote speaker 64 What does the woman plan to before having her dinner? (A) Check out of the room (B) Take a nap (C) Drink some water (D) Go for a swim 65 Where the speakers most likely work? (A) At a hotel 67 What does the woman suggest doing? (A) Purchasing more books (B) Making some catalogues (C) Conducting a survey (D) Getting more lamps 68 What is the purpose of the man? (A) To reserve a hotel room (B) At a train station (B) To give a ride to the woman (C) At a lighting store (C) To check on a reservation (D) At a furniture store (D) To deposit $10 69 66 What are the customers unsatisfied with? 69 What time is the man expected to arrive in Sydney? (A) The heating system (B) The lighting system (A) At 12 am (B) At am (C) At pm (C) The cleaning service (D) At pm (D) The amenities 70 What should the man in order to use the shuttle service? later than midnight (A) Stay in a suite room for more than three nights (C) Pay an additional fee (B) Arrive ar the airport no (D) Present the hotel receipt ... street (C) Taking the 10B bus TOPIC HOTEL (A) At the grocery store (B) At a hotel (C) At a travel agency (D) At an airport 42 What does the man say he can for the woman? (A) Store her luggage... do? (D) A camera (A) Buy a gift for a friend 66 How long does the warranty fast? (B) Have some clothes cleaned (A) For two years (C) Ship some merchandise (B) For three years (D) Exchange a purchase... (D) The date of a delivery TOPIC TRAVEL 41 What is the man’s occupation? (C) Tickets are still available (A) Hotel clerk (D) He expects to arrive on time (B) Travel agent (C) Postal worker (D)