1 Please select two basic theories and motivate employees Analyze the nature and relationship between the two theories? Employees working in organizations have different interests and personal wishes Satisfying the needs and desires of employees and motivate employees sense to stick with the job and a better job There are many schools of opinion and motivate employees In particular, the theory of Abraham Maslow's needs theory is one of the most widely recognized According Maslows, the demand is composed of two levels: high and low level Low level of biological needs, security and safety High level of social needs, self-respect and perfection The demand is satisfied and the maximum satisfaction is the goal of human action This is the desire and effort to achieve the desired Accordingly, the need to become an important driving force and the impact on individual needs will change human behavior Thus, to encourage and motivate employees, managers need to study and learn the specific needs of employees and effective measures to meet, which means they need to know satisfaction of employee needs a reasonable range can still bring the best performance for the enterprise Here we will learn Maslow's theory and the theory of two kinds of elements of the Herzberg Maslow’s theory - Braham Harold Maslow (1908-1970) was American psychologist who developed the theory of human motivation is often known as hierarchical needs theory This is the climax of the theory of identifying the needs of human nature that this does not have any alternative theory Theories about the needs of children who come from three points: - Firstly: human needs are never fully satisfied - Second: human actions toward complacency is always full of needs at the time of action that need not be satisfied - Tuesday: the needs of the human right for a certain rank from lowest to highest Demand is required, desires and aspirations of people physically and mentally to survive and grow Depending on the level of awareness, environmental, psychological and physical characteristics, different people have different needs The demand factor promotes human activities Maslow said that to motivate people at work, then managers need to understand how human needs are satisfied priority to meet human needs increase from low to high by grades Basic needs: This demand is also known as the body needs or physical needs, including basic needs of humans as eating, sleeping, air to breathe, sex, needs to make people comfortable roof, Here are the basic needs and most powerful of men In the pyramid needs to be classified in the lowest level: the most basic silver Maslow said that needs at higher levels will not occur unless basic needs are satisfied and this demand will dominate, urging, urging pounding action when a basic need is not achieved We can verify this easily when the body is not healthy, hunger and disease, then other needs are secondary Secured needs - When people have been meeting the basic needs, ie the basic needs no longer control, govern human activity what they will need next Then the demand for safety and security will be the next person needs to think about This demand can be seen in both physically and mentally People want to have protection for their survival against dangerous - This need will become the engine operation in emergencies, danger to life such as war, natural disasters, having a beast Children often express a lack of feeling safe pen away, crying demanding parents, eager to be soothed Through the study of two-level demand on the silver we have a few points: - To stop or inhibit the development of a human person, the most basic way is to attack the low level of their needs Many people suffer from unreasonable emands, the injustice, because they fear losing their jobs, no money to support themselves and their families, they want the easiness - For a high level of development must meet the lower demand in their good: good wages, fair treatment regime, stable homes Our ancestors have a saying "An new residential a new career" Social needs - This demand is also known as the desired needs of a department, a certain organization (belonging needs), or emotional needs, love (of love needs) This need is reflected by the interface as the search, make friends, find love, marry, join a certain community, to work, go out, interact, participate in collective activities, clubs, groups and - This demand is a nature trail of herd life of our species since the dawn of humanity Although Maslow boss needs the following two requirements above, but he stressed that if this need not satisfy our meet it can cause severe mental, nervous Esteem needs - The demand is also known as self-esteem needs (self esteem needs) because it represents levels: Demand is another beloved, respected through their own achievements and needs to feel, appreciate itself The response and to meet this demand can make a child more active learning, an adult feel freer This demand needs to be classified as "Belonging to an organization" on the demand side After you have joined an agency, organization or a team, a group we always want to get people in organizations that respect, you soft, and we strive to find their position in that organization Self actualizing needs Maslow described these needs as follows: "self-actualization as a person's need to be and that mà the person was ³ born to do" To put it more simply, this is the demand potential is used up, their ability to assert itself, to work and achieve success in society Basic needs Secured needs Self actualizing needs Social needs Esteem needs And when people have a demand satisfied that there is no further motivation, they will surely look forward to meet the needs of the next and then the next demand will be more important To motivate employees, managers need to understand that employees are where in this hierarchy, there will set out measures to satisfy that demand for the course staff minh.Tat managers must know that each of his employees not everyone has the same needs that need to nhau.Do systematically different measures to satisfy all the needs of its employees Advantages of Maslow theory:  Maslow pointed out that there are differences between individuals, not everyone has and the desire to satisfy the same needs This is very important in the process of creating a driving force in the labor and human resources management activities  An important advantage of the doctrine is the relationship found between the need to satisfy demand and the labor force  Looking at the hierarchy that Maslow made the demand we see they are arranged in order from the material needs moving spiritual needs This is consistent with the social trend where people are growing increasingly concerned and we want to satisfy the spiritual needs Weakness: Besides advantages, the theory still exist some disadvantages -The arrangement of the needs hierarchy is so rigid, each individual would not everyone in order to satisfy these needs, but depending on the circumstances and conditions of its people will want and desire to satisfy the demanding needs do.Noi general it is important and essential to them, they will try to satisfy it - The managers have discovered all the needs of their employees and work out solutions to create the system dynamics is difficult and not feasible for the individual needs of anyone not present at show Silver-level theory of the needs of Maslow explains many issues related to human needs However the application of this theory in practice is problematic limitations: - Human needs are diverse and no clear hierarchy, the hierarchy can change - People not need to increase from low to high - The demand for people affected by cultural factors So when using this theory in organizational behavior management should pay attention to avoid mistakes The theory of two kind elements of the Herzberg F.Herzberg theorized two factors on job satisfaction and motivate Herzberg divided the elements that make up the satisfaction and dissatisfaction in the work into two groups: - Group one contains the key to motivation and job satisfaction as: Achievement; recognition performance; inner nature of the work; Responsibility labor promotion It is the elements of work and personal needs of employees When these needs are satisfied, it will create motivation and job satisfaction - Group two consists of the elements of environmental organizations such as policies and management regimes of the Company; The monitoring work; salaries; The human relations; The working conditions According to Herzberg, if these factors are positive in nature will work to prevent dissatisfaction in viec.Tuy, if only our own existence is not enough to create motivation and satisfaction in work Advantages: - Theory has shown a variety of factors affect motivation and satisfaction of employees In particular doctrine has taken the elements of the work in process and motivate employees - The theory says that the design and redesign work to employees is critical, requiring administrators to take care of creating incentives for employees Weakness: The division into two groups of factors that influence workers' motivation is not entirely consistent with reality, because in practice for a particular employee, these factors operate simultaneously and not separated so apart Analyze the nature and relationship between the two theories? Summarize the relationship between the two theories on the diagram above: Maslow's needs theory The theory of two kind elements of the Herzberg Unlike A Maslow, F Herzberg said that demand does not also serve as motivation What needs to be satisfied only create a sense of satisfaction is not the only motivating factor is maintained Only when these needs are met creates a feeling of satisfaction is motivation (Motivation) Maslow pointed out in every human being is always in demand and it is divided into rung low to high Herzberg emphasizes two factors that promote and maintain When human factors are satisfied then they will arise in a higher demand for the previous demand But to satisfy the continued high demand, a problem that arises is the need to maintain earlier Then they set goals that meet higher demand Needs and their motivations with the goals that they set out to make their behavior So if a DN key, regulations and policies that ensure good for employees, the employees will stimulate working enthusiasm Their behavior will have a positive impact to the operation of the business On the other hand if the mode of corporate policies that not meet the demand for workers will not stimulate their enthusiasm to work Apply the theory to analyze the motivation of employees of the company you are working with? Motivation is the subjective purpose of human activities (community, group, society), is the driving force behind human action to meet the demands posed But the engine that is consistent with the overall objectives of society, to benefit their personal and collective or only benefit them but harm to this social need to avoid, thus the executive management needs to grasp the needs of individuals and groups within the organization to be able to take it to the common interests of the collective interests of the mounting member into the organization's interests Need to maintain and enhance the satisfaction of employees, but we are not always meet all their needs Managers need to know the motivation of workers Motivation of employees, including: Engine economic justice issues in their work; The stable incomes and jobs; working environment must be comfortable; The fun of the job, avoiding the establishment repeated without new; The promotion; Responsibility; Recognition; Welfare and the company's policies The economic motivation: Anyone have material needs, they are also living entities they need income to support themselves and their families, which are minimum requirements, but very practical and nhat.Ho important need food, clothing, housing, transportation, satisfying this demand through the system of compensation of the company - The issue of fairness at work also contributed to their motivation, avoid envy unfair, and they feel they are not considered important or valuable their contribution is not necessary to waste, not worth the effort they spend - The stability of income and work the laborers are also very interested because they want stability as well as psychological life of their income Sometimes they want to devote to long-term business but they were not sure that will be in the company, making them a constant worry for their jobs - Environment must be comfortable working in harmony together people help each other in work and life Let them feel their company as a family group so - The fun of the job, avoid repetitive boring without new - The promotion: more promotions and bonuses play a role trong.Tuy course, the main factors encouraging a sense of advancement of the capabilities than.Hay honest with employees about the level of advancement and rights together with the specific time frame - Responsibility: the opportunity to exercise of power may require leadership skills, accept risk, self-direction, all these things will increase self-esteem and are the very factors that motivate strong - Recognition: recognition of the higher level for employees is a huge support because it helps employees develop self confidence and feel respected For many people the recognition is a big bonus - Benefit and regulations and policies of the company: insurance, bonuses, interest in them and their families when there are problems or not, holds foreign workers retire Why managers had to learn the needs of employees and their motivation, employee motivation so important as any of the results to the organization management to target determine the best way Measures to motivate employees to employees at the bank VPBANK - Hanoi Branch Identify tasks and work performance standards for employees - Identify goals and make employees understand objectives: Bank set out the policies and plans to implement that goal Objectives are clearly defined and disseminated to each employee and help them realize that their activities will contribute to the achievement of the objective of the bank from which they will try to a better job - Identify specific tasks and the job criteria: Want to employees to perform their tasks better business, banks have defined tasks and performance standards for each department, each message through the job description and job performance standards Through job descriptions help employees understand the content of work to and the standards to help them the job better - Evaluation of regular and fair degree of completion of the employee's duties: Recognizing the contributions of staff, staff helped them to see the level of performance of their work like Through the evaluation results will help employees work better.Creating favorable conditions for the workers to complete tasks - Eliminate obstacles to the work of employees obstacle may be unnecessary noise, light, environment, sanitation, service organizations work well or not is not guaranteed affect the health and morale of employees is removed - Provide the necessary conditions for the job: To provide all the tools cu.dung to work - Selection and arrange appropriate to the job: To maximize the creative ability of the employee, the employee arranged in proper position to match the technical capacity subjects from the selection process work positions: Customer Relations, Communications and translator Stimulation of labor: - Stimulus material: physical stimulation is an important driving force to promote employees who have a sense of responsibility, enthusiasm and fervor in viec.Kich like material consists of the following forms: Salary: The salary is the amount that the employee receives a fixed and regularly field two months period on the 15th and 30th of every month Salary is divided into basic salaries and wages, including business, basic monthly salary will be paid to employees, wage coefficient business by business, so staff worked well to attract more customers will enjoy higher wages and business workers guests Bonus: Bonus is additional remuneration outside salaries or wages to pay more for workers to complete the job On public holidays 30-4, 2-9, New Year, 10 Lunar New employees will be rewarded by a factor of current salary The welfare and other services: All staff participate in social insurance and health insurance to ensure that all individuals in the bank assured Annually held the second periodic health examinations, the Mass of the year, summer vacation days / year, year-end conference for all staff - Stimulates the spirit: Spiritual needs of people is very diverse and rich, it has a direct impact on the lives of laborers, workers or work comfortably in a state of inhibition depends in part on the degree of satisfaction the emotional needs The spiritual needs as the need to communicate, their needs to be confirmed gradually been satisfied To encourage the spirit of the employees, the bank leadership has always focused on the following issues: + Sort and layout work consistent with the work + Evaluate the performance of work + Training and retraining to improve their knowledge and skills for workers + Organization of the movement, arts and sports + Build relationships in the collective good The working atmosphere among people in the bank as a close family, responsibilities, and outline century development Reference: National economic university,Organazation Behavior Textbook_ Statistic House of Publishing Organazation Behavior Textbook - PGSM VPBANK’s regulation 11 ... needs (self esteem needs) because it represents levels: Demand is another beloved, respected through their own achievements and needs to feel, appreciate itself The response and to meet this demand... needs the following two requirements above, but he stressed that if this need not satisfy our meet it can cause severe mental, nervous Esteem needs - The demand is also known as self-esteem needs... meet the needs of the next and then the next demand will be more important To motivate employees, managers need to understand that employees are where in this hierarchy, there will set out measures