Interpersonal Communication Chapter Fundamentals of Organizational Behavior 2e Andrew J DuBrin PowerPoint Presentation by Charlie Cook Learning Objectives Describe the communication process Describe the impact of information technology on interpersonal communication in organizations Explain how nonverbal communication can be used to enhance communication Present details about the various channels of communication in organizations Summarize barriers to effective communication and how to overcome them Explain how to overcome cross-gender and crosscultural communication problems Recognize the basics for becoming a more poweroriented communicator A J DuBrin, Fundamentals of Organizational 8–2 The Communication Process Components of Communication Source (the sender)—person attempting to send a message to another person Authority and experience of sender can call attention to message Message—a purpose or idea to be conveyed Clarity, complexity, length, and organization affect reception of message Channel (medium)—how and through what media the message is conveyed to the receiver Receiver—the party to whom the message is sent must get and understand properly the message for communication to take place A J DuBrin, Fundamentals of Organizational 8–3 The Communication Process Components of Communication (cont’d) Feedback—reactions of the receiver that indicate the message was received and properly understood Environment—factors such as organizational culture affect how messages are transmitted and understood Noise—physical and human relations distractions in the environment can disrupt the communication process A J DuBrin, Fundamentals of Organizational 8–4 The Communication Process Environment Source (sender) Channel Message Receiver Environment Environment Noise Sources Feedback Noise Sources EXHIBIT 8-1 Environment A J DuBrin, Fundamentals of Organizational 8–5 Communication and Information Technology E-mail Two major impacts on interpersonal communication  Written messages have replaced telephone and personal conversations  The volume of messages each manager receives has increased E-mail Characteristics  Is unaffected by distance and time  Enhances industrial democracy by linking workers and leaders  Encourages indiscriminate sending of trivial information A J DuBrin, Fundamentals of Organizational 8–6 Communication and Information Technology The Alternative Workplace  A combination of nontraditional work practices, settings, and locations that supplements the traditional office  Telecommuting  An arrangement in which employees use computers to perform their regular work responsibilities at home or in a satellite office – Has a strong reliance on E-mail – Lacks the social interactions of work A J DuBrin, Fundamentals of Organizational 8–7 Communication and Information Technology Presentation Technology  The capability to create and effectively use multimedia presentation tools is an essential managerial skill Tips for a Professional Presentation  Know how to operate presentation equipment  Maintain eye contact with the audience and talk to the audience, not to the screen  Reveal points only as needed  Keep the slide in view until the audience gets the point  Use special slide effects sparingly A J DuBrin, Fundamentals of Organizational 8–8 Communication and Information Technology Voice Recognition Systems  Are electronic devices capable of recognizing verbal commands and carrying them out by:   acting as virtual secretaries in office messaging systems supplementing or replacing keyboarding commands  Voice systems have difficulty recognizing individual speech patterns, context, and words with multiple meanings A J DuBrin, Fundamentals of Organizational 8–9 Communication and Information Technology Nonverbal Communication  The transmission of messages by means other than words, usually as a supplement to written, spoken, or signed communications  General purpose is to express the feeling behind the message A J DuBrin, Fundamentals of Organizational 8–10 ... for communication to take place A J DuBrin, Fundamentals of Organizational 8–3 The Communication Process Components of Communication (cont’d) Feedback—reactions of the receiver that indicate the... indiscriminate sending of trivial information A J DuBrin, Fundamentals of Organizational 8–6 Communication and Information Technology The Alternative Workplace  A combination of nontraditional work... with multiple meanings A J DuBrin, Fundamentals of Organizational 8–9 Communication and Information Technology Nonverbal Communication  The transmission of messages by means other than words,