UNIT 9: THE POST OFFICE A VOCABULARY READING advanced [əd'vɑ:nst](a) tiên tiến courteous ['kə:tjəs] (a) lịch equip [i'kwip] (v) trang bị express [iks'pres] (a) nhanh Express Mail Service (EMS) dịch vụ chuyển phát nhanh facsimile [fæk'simili] (n) sao, máy fax graphic [grỉfik] (n) hình đồ họa Messenger Call Service (n) dịch vụ điện thoại notify ['noutifai] (v) thông báo parcel ['pɑ:s(ə)l] (n) bưu kiện press [pres] (n) báo chí receive [ri'si:v] (v) nhận recipient [ri'sipiənt] (n) người nhận secure [si'kjuə] (a) an toàn, bảo đảm -> security [si'kjuərəti] (n) an ninh service ['sə:vis] (n) dịch vụ spacious ['spei∫əs] (a) rộng rãi speedy ['spi:di] (a) nhanh chóng staff [stɑ:f] (n) đội ngũ subscribe [səb'skraib] (v) đăng ký, đặt mua (dài hạn) surface mail (n) thư gửi đường , đường biển technology [tek'nɔlədʒi] (n) công nghệ thoughtful ['θɔ:tfl] (a) sâu sắc transfer ['trænsfə:] (n;v) chuyển transmit [trænz'mit] (v) gửi, phát, truyền well-trained (a) lành nghề SPEAKING clerk [klɑ:k] (n) thư ký customer ['kʌstəmə] (n) khách hàng 28 document ['dɔkjumənt] (n) tài liệu 29 Flower Telegram Service (n) dịch vụ điện hoa 30 greetings card (n) thiệp chúc mừng 31 install [in'stɔ:l] (v) lắp đặt 32 registration [,redʒi'strei∫n] (n) đăng ký 33 telephone line (n) đường dây điện thoại LISTENING 34 advantage [əd'vɑ:ntidʒ] (n) thuận lợi ≠ disadvantage (n) 35 capacity [kə'pỉsiti] (n) cơng suất 36 cellphone (n) điện thoại di động 37 commune ['kɔmju:n] (n) xã 38 demand [di'mɑ:nd] (n) nhu cầu 39 digit ['didʒit] (n) chữ số 40 expansion [iks'pæn∫n] (n) mở rộng 41 fixed [fikst] (a) cố định 42 reduction [ri'dʌk∫n] (n) giảm bớt 43 rural ['ruərəl] network (n) mạng lưới nông thôn 44 subscriber [səb'skraibə] (n) thuê bao 45 upgrade [ʌp'greid] (v) nâng cấp WRITING 46 attitude ['ætitju:d] (n) thái độ 47 dissatisfaction [di,sỉtis'fỉk∫n] (n) khơng hài lòng ≠ satisfaction (n) hài lòng 48 punctuality [,pʌηkt∫u'ỉləti] (n) tính 49 quality ['kwɔliti] (n) chất lượng 50 reasonable ['ri:znəbl] (a) hợp lý 51 resident ['rezidənt] (n) người dân 52 - arrogant (a) : kiêu ngạos GRAMMAR RELATIVE CLAUSES - REDUCED RELATIVE CLAUSES – REDUCED CLAUSES I LÝ THUYẾT A RELATIVE CLAUSES Danh từ đứng trước Chủ ngữ (Subject) Tân ngữ Sở hữu cách (Object) (Possesive Case) Người (person) Who/That Whom/That Whose Vật (Thing) Which/That Which/That Of which/ whose (Antecedent) I Đại từ quan hệ (Relative pronouns) WHO: thay cho người, làm chủ ngữ/ tân ngữ MĐQH 2 WHOM: thay cho người, làm tân ngữ MĐQH WHICH: - thay đồ vật, làm chủ ngữ /tân ngữ MĐQH * Thay cho mệnh đề đứng trước – a connector THAT: thay cho WHO/ WHOM/ WHICH MĐQH hạn định (Mđ dấu phẩy) *Notes: + Những trường hợp thường dùng THAT: - Sau đại từ bất định: something, anyone, nobody,…hoặc sau “ all, much , none, little ” dùng đại từ Ex: I’ll tell you something that is very interesting All that is mine is yours./ These walls are all that are remains of the city - Sau tính từ so sánh nhất, từ thứ tự : only, first, last, second, next… Ex: - This is the most beautiful dress that I’ve ever had - You are the only person that can help us - Trong cấu trúc : It + be + … + that … (chính …) It is/was not until + time/clause + that……(mãi tới khi….thì…) Ex: It is my friend that wrote this sentence It was not until 1990 that she became a member of the team - Sau cụm từ vừa người vật, bắt buộc dùng “that”: Ex: He told me the places and people that he had seen in London We can see the farmers and their cattle that are going to the field - Trong cấu trúc : It be ……… that ………… (có thể dùng WHO chủ ngữ Hoặc tân ngữ đứng “It be N / O that ….” người + Những trường hợp không dùng THAT: - Trong mệnh đề tính từ khơng hạn định Ex: Mr Brown, that we studied English with, is a very nice teacher (sai) - Sau giới từ Ex: The house in that I was born is for sale (sai) WHOSE (OF WHICH): thay cho danh từ có tính từ sở hữu kèm (his-, her-, its-, their-) *Các từ số lượng (quantifiers): All of, None of, each of, most of, many of, neither of, the majority of …=> dùng với WHICH / WHOM/ WHOSE mệnh đề quan hệ không xác định: Ex: - Daisy has three brothers All of them are teachers Daisy has three brothers, all of whom are teachers - He asked me a lot of questions I couldn’t answer most of them He asked me a lot of questions, most of which I couldn’t answer She has a teddy- bear Both of its eyes are brown => She has a teddy-bear, both of whose eyes are brown *Lưu ý mệnh đề quan hệ: Giới từ đứng trước Whom which - in formal written style: prep + which/ whom Eg:The man about whom you are talking is my brother - in informal style: giới từ thường đứng sau động từ:The man whom you are talking about is my brother Chú ý: Khi ĐTQH làm tân ngữ mệnh đề quan hệ xác định giới từ đứng sau động từ mệnh đề ta bỏ đại từ quan hệ Eg: The picture (which) you are looking at is very expensive - Nhưng giới từ đứng trước đại từ quan hệ ta bỏ đại từ quan hệ: Eg: The picture at which you are looking is very expensive Giới từ không dùng trước That Who: Khi động từ mệnh đề Phrasal verbs: không chuyển giới từ lên trước ĐTQH whom /which: Eg: Did you find the word which you were looking up? The child whom I have looked after for a year is very naughty The man whom you are looking forward to is the chairman of the company Without đứng trước whom/ which: Eg: The woman without whom I can’t live is Jane Fortunately we had a map without which we would have got lost Các đại từ quan hệ có chức tân ngữ ( mà trước chúng khơng có giới từ ) mệnh đề quan hệ xác định lược bỏ Tuy nhiên mệnh đề quan hệ khơng xác định khơng thể lược bỏ Eg: That’s the house (which) I have bought The woman (whom) you met yesterday works in advertising.(làm nghề quảng cáo) Eg: Mr Tom, whom everybody suspected, turned out to be innocent II Phó từ quan hệ (Relative Adverbs) WHERE: thay cho cụm từ nơi chốn thay cho (in/ at / on which), there / here Ex: - The movie theater is the place We can see films at that place The movie theater is the place where we can see films at which WHEN:thay cho cụm từ thời gian thay cho (in/ on/at which), then Ex: - Do you remember the day We first met on that day Do you remember the day when/on which we first met? WHY (for which): thay cho cụm trạng từ lí Ex: - Tell me the reason You are so sad for that reason Tell me the reason why/for which you are so sad *Note: “Where” sử dụng mà khơng cần cụm từ nơi chốn Eg: Put it where we all can see it Không sử dụng giới từ trước “Where, When, Why” Eg: The building in where he lives/ where he lives in is very old (sai) - => The building in which he lives is very old III CÁC LOẠI MỆNH ĐỀ QUAN HỆ (Defining & Non-Defining relative clauses) Defining Relative Clauses: - Dùng để bổ nghĩa cho danh từ đứng trước chưa xác định rõ, bỏ mệnh đề khơng rõ nghĩa (modify the antecedent which is unclear in meaning) Ex: - I saw the girl She helped us last week I saw the girl who/that helped us last week LƯU Ý: Ta bỏ đại từ quan hệ: WHO, WHOM, WHICH, THAT chúng làm tân ngữ MĐQH hạn định Non-Defining Relative Clauses: - Dùng để bổ nghĩa cho danh từ đứng trước xác định rõ (nó phần giải thích thêm), bỏ mệnh đề rõ nghĩa (modify the antecedent which is clear in meaning, so it’s just an extra information) - Mệnh đề ngăn cách với mệnh đề dấu phẩy (use commas to separate with main clause) Ta dùng mệnh đề quan hệ không hạn định khi: + Trước đại từ quan hệ có: this/that/these/those/my/her/his/…+ N + Từ trước đại từ quan hệ tên riêng, danh từ riêng, vật Ex: - My father is a doctor He is fifty years old My father, who is fifty years old, is a doctor - Mr Brown is a very nice teacher We studied English with him Mr Brown, who we studied English with, is a very nice teacher - The sun made the traveler thirsty It was hot at midday The Sun, which was hot at midday, made the traveler thirsty * LƯU Ý: + KHÔNG bỏ đại từ quan hệ MĐQH không hạn định + Không dùng THAT mệnh đề • B REDUCED RELATIVE CLAUSES Điều kiện: Khi đại từ quan hệ làm chủ ngữ mệnh đề quan hệ, trước ĐTQH khơng có giới từ Dùng phân từ: a Dùng phân từ (present participle) : V-ing -> Khi V MĐ dạng chủ động Eg: + The man who is standing there is my brother => The man standing there is my brother + Bill, who wanted to make an impression on Ann, invited her to his house => Bill, wanting to make an impression on Ann, invited her to his house * Notes: Không nên dùng HTPT để diễn đạt hành động đơn khứ Eg: + The police wanted to interview the people who saw the accident => The police wanted to interview the people seeing the accident (không nên) But: + The people who saw the accident had to report it to the police => The people seeing the accident had to report it to the police b) Dùng khứ phân từ ( Past participle): Ved/3 Khi V MĐ dạng bị động Eg: + The boy who was injured in the accident was taken to the hospital => The boy injured in the accident…………………………………… + Most of the goods that are made in this factory are exported => Most of the goods made in this factory are exported + Some of the people who have been invited to the party can’t come => Some of the people invited to the party can’t come 2) Dùng cụm to inf: (To V/ For sb to V / to be + PII ) (2) -Dùng danh từ đứng trước có từ sau : The ONLY, LAST, FIRST, NEXT, SECOND Ex: + This is the only student who can solve the problem (động từ mang nghĩa chủ động) => This is the only student to solve the problem + She is the youngest player who won the game => She is the youngest player to win the game - ĐTQH tân ngữ mệnh đề, muốn diễn đạt mục đích, cho phép Ex: + The children need a big yard which they can play in => The children need a big yard to play in -Câu bắt đầu bằng: HERE (BE), THERE (BE) Ex: + Here is the form that you must fill in => Here is the form for you to fill in + There are six letters which have to be written today (động từ mang nghĩa bị động) There are six letters to be written today GHI NHỚ : Trong phần to-inf cần nhớ điều sau: - Nếu chủ ngữ mệnh đề khác dùng for sb +to V Ex: + We have some picture books that children can read => We have some picture books for children to read Tuy nhiên chủ ngữ đại từ có nghĩa chung chung như: we, you, everyone khơng cần ghi Ex: + Studying abroad is the wonderful thing that we must think about => Studying abroad is the wonderful thing (for us) to think about - Nếu trước relative pronouns có giới từ phải đưa giới từ xuống cuối câu Ex: + We have a peg on which we can hang our coat => We have a peg to hang our coat on 3) Dùng cụm danh từ (đồng cách danh từ/ ngữ đồng vị ) Dùng mệnh đề quan hệ có dạng: Which/ Who+ BE + DANH TỪ /CỤM DANH TỪ / CỤM GIỚI TỪ/ TÍNH TỪ (3) Cách làm: bỏ who, which be Ex: Vo Nguyen Giap, who was the first general of Vietnam, passed away one week ago => VNG, the first general of Vietnam, passed away one week ago Ex: We visited Barcelona, which is a city in northern Spain => We visited Barcelona, a city in northern Spain PHƯƠNG PHÁP LÀM BÀI LOẠI RÚT GỌN MĐQH: Bước : - Tìm xem mệnh đề quan hệ nằm đâu Bước 2: Rút gọn mệnh đề quan hệ thành cụm danh từ Nhìn xem mệnh đề có cơng thức S + BE + CỤM DANH TỪ khơng ?Nếu có áp dụng cơng thức (3) Nếu khơng có cơng thức xem tiếp trước ĐTQH có dấu hiệu the first ,only, second, third /so sánh nhất…, có áp dụng cơng thức (2) Lưu ý thêm, xem chủ ngữ có khác khơng ( để dùng for sb+ V ) Nếu khơng có trường hợp xét xem câu chủ động hay bị động mà dùng V-ing hay Ved/3 * PHẦN II: BÀI TẬP VẬN DỤNG Choose the best answer Sunday is the day I go to Water park with my kids A when B where C why D which C why D which C which D whose C which D that C which D that C whom D whose C where D from where C in D on That was the reason he didn't marry her A when B where An architect is someone deigns buildings A who B whom The boy to I lent my money is poor A who B whom The land and the people I have met are nice A who B whom I can answer the question you say is very difficult A which B who This is the place the battle took place ten years ago A which B in where Sunday is the day which we usually go fishing A during B at This is the last time I speak to you A of which B whose C that D which 10 He talked about the books and the authors interested him A who B that C which D whom C which D why 11 Bondi is the beautiful beach I used to sunbathe A when B where 12 Dec 26th, 05 was the day the terrible tsunami happened A when B where C which D why C which D whose C which D whose C which D whose C which D whose C which D at which C that D in the time 13 The woman lives next my door is doctor A who B whom 14 The boy Mary likes is my son A who B whom 15 The boy eyes are brown is my son A who B whom 16 The table legs are broken should be repaired A who B whom 17 The town we are living is noisy and crowded A where B in where 18 The year we came to live here was 1997 A when B which 19 The worker house is next to mine died this morning A whose B whom C which D whose 20 The lady son went on a picnic with us last weekend is a teacher at our school A who B whom C whose D that C whenever D wherever 21 Take measures you consider best A whatever B however 22 difficulties you may encounter, I'm sure you'll succeed A how B whatever C however D how great C that D whose C at D for 23 He is the only friend I like A who B whom 24 I didn't get the job which I applied A in B on 25 The man whom she is married has been married twice before A in B on C at D to 26 I wasn't interested in the things which they were talking A in B on C at D about 27 The bed which I slept was too soft A in B on C at D for C at D to 28 The party which we went wasn't very enjoyable A in B on 29 The flight which we wanted to travel was fully booked A in B on C at D for C whose D that 30 She is the most beautiful girl ever lived A which B whom 31 The decision was postponed, was exactly what he wanted A who B whom C which D that 32 All the people have gone into the room are still young A which B whom C whose D that C which D that 33 Jack has three brothers, all of are married A who B whom 34 They gave us a lot of information, most of was useless A who B whom C which D that 35 There were a lot of people at the party, only a few of I had met before A who B whom C them D that 36 I have sent him two letters, neither of has arrived A who B them C which D that C that D it 37 John won $,600, half of he gave to his parents A whom B which 38 Ten people applied for the job, none of were suitable A who B whom C them D that 39 Jill isn't on the phone, makes it difficult to contact her A which B that C who D it 40 Bob is the kind of person to one can talk about anything A who B whom C that D him C his D that 41 He is a person friends trust him A who B whose 42 Your career should focus on a field in you are genuinely interested A which B what C that D why 43 People outlook on life is optimistic are usually happy people A whose B whom C that D which 44 Anna’s marriage has been arranged by her family She is marrying a man…………… A that she hardly knows him B whom she hardly knows him C she hardly knows D she hardly knows him 45 They said they didn't have any money, was a pity A which B that C this D it 46 I haven't got a passport means I can't leave my country A it B that C this D which 47 The part of town where I live is very noisy at night, makes it difficult to sleep A which B where C that D this C on which D that 48 That is the place the accident occurred A where B which 49 The boys …………… tennis over there are my new neighbor A who plays B playing C that playing D are playing 50 He read the Old Man and The Sea, a novel ………….by Ernest Hemingway A writing B which written C written D that wrote ERROR IDENTIFICATION There are about 500 species of poisonous snakes, 200 of them are harmful to man A B C D The electric cooker who is wrapped in the box is made of steel A B C D The legal age which a person is considered to be an adult is customarily 18 A B C D The gardener used the scissors which he had bought them from a village shop to cut the flowers A B C D The area with the greatest number of thunderstorms each year is the interior of the Florida A B C peninsula, which the Atlantic and Gulf airstreams meet D Aloha is a Hawaiian word meaning ‘love’, that can be used to say hello or goodbye A B C D People whose exercise frequently have greater physical endurance than those who doesn't A B C D I have always wanted to visit Paris, that is the capital of France A B C D Shakespeare, who works are famous all over the world, was an English writer A B C D 10 The water temperature in a spring depends on that of the soil through where the water flows A B C D EXERCISES I Vocabulary Exercise 1: Complete each following sentences with one word in the box Competitive delivered transmission transfer dissatisfied facsimile convenient courteous thoughtful commune At present, 93 per cent of _ across Viet Nam have telephone services Newspapers and magazines are often early in the morning He was a kind and mailman Fax transmission has now become a cheap and way to transmit texts and graphics over distance We offer a wide range of goods at very _ prices If you are _ with our service, please write to the manager I need to $1,000 to my daughter’s account If you want to send a document and not want to lose its original shape, our service will help you Thank you for phoning when I was ill It was very of you dissatisfaction punctuality service security equipment staff complained prices helpful I have been using the services provided by Thanh Ba post office for many years And now , I would like to write to you to express my satisfaction and (1)…………… about the post office’s…………… Firstly, your post office is well- equipped the quality of (2)………… is good My friends have never (3)……………about the quality of the documents I sent them Secondly, the (4)……… of services is reasonable and I am always satisfied with the (5) ………….of delivery of letters and newspapers However I am dissatisfied with the (6) ………….conditions of the post office Although the parking area is large, no one keeps motorcycles or bicycles I always feel worried about leaving my motorbike there My last dissatisfaction is the attitude of some of your (7)……… They sometimes seem a bit cold and not (8)………… I Rude hope your equipped post office staff will increasingly develop spacious in the future installed Thanh Ba post office has a _ and plesant front office It is _ when you ask an american about their age, marriage and income Our office is _ with advanced technology I would like to have a telephone line at home Your sometimes seem a bit cold and not helpful Execise 2: choose the words that has the closest meaning with the underlined words He was a kind and courteous mailman a, polite b, strict c unpleasant Newspapers and magazines are often delivered early in the morning d rude a offered b, given c provided d distributed There was no mention of the incident (bất ngờ) in the national press a television b newspapers c Internet d radio I wish you a speedy recovery from your illness to return o work soon a thoughtful b gradual c well-trained d quick The Messenger Call Service helps you to notify the recipient of the time and the place to receive the call a receiver b.fax c call d telephone Thanh Ba post office has a spacious and plesant front office a large b beautiful c cramped d small It is impolite when you ask an american about their age, marriage and income a courteous b rude c friendly d thoughtful Exercise 3: Read and answer the questions When you have a post-office box, the postman does not bring letters to you , but you go to the postoffice and get your letters and parcels from your box The box is locked , and you have the key, so the letters are quite safe One day, the headteacher of a school wrote to the post-office and asks for a post-office box for his school He soon got an answer It said, “We will give you a post-office in one month” Three months later, the headteacher wrote to the post-office again and said,” Why haven’t we got a pot-office yet?” This was how the post-office answered: “ Dear Sir, We gave you a post-office box months ago and wrote to you then to tell you Here is the key to your box You will find our letter to you in it” What happens when you have a post-office box? ……………………………………………………………………………………………………………… Why are letters safe when they are in a post-office box? ……………………………………………………………………………………………………………… Why did the headmaster write to the post-office? ……………………………………………………………………………………………………………… Why did he write to the post-office months later? ……………………………………………………………………………………………………………… When you think the headmaster will receive the key to his post-box? …………………………………………………………………………………………………………… II Preposition We subscribed several sports channels on television I would like to send these letters air mail could you please provide us some modern equipment? How far is your house away _ the city center? Our office is equipped _ advanced technology Are you satisfied the security of the post office III Matching : Match the saying/questions in A with the responses in B A Could you send this document to my office by fax ? Thank you for the nice present Excuse me! How much is monthly fee? Good morning, sir What can I help you? Can I give you some more coffee? How you do? B answer A Your’re welcome B I would like to make a phone call, please C It is thirty thousand dongs D Yes? What can I for you, Madam? E Certainly! F How you do! G No, thanks IV GRAMMAR Exercise 1: Multiple choices I cannot tell you all I heard A which B that C as D because I can answer the question you say is very difficult A which B whom C who D whose This is Mr Jones, invention has helped hundreds of deaf people A which B that C whose D whom C who D whose Tom, sits next to me, is from Canada A that B whom The volunteers, enthusiasm was obvious, finished the work quickly A who B whom C whose D that Many scientists have claimed that like music are often good at mathematics A children B children who C children whom D whose children My friend, I visited lask week, is taking a holiday soon A that B whom C which D whose The doctor is examining a patient was taken to hospital last night A which B who C whom D whose A pacifist is a person believes that all wars are wrong A who B whose C whom D which 10 My friend, hated horror film, refused to go to the cinema with me A whom B which C whose D who 11 Summer is the time of the year the weather is the hottest A when B which C that D B & C are correct 12 The reason Jim has just lost his job is that he didn’t work hard enough A why B which C that D B & C are correct 13 The woman Ann must take care of is very poor and old A whom B that C who D All are correct 14.Ann, lives next door, is very friendly A who B whom C that D All are correct C whose D whom C that D All are correct C that D.All are correct 15 She ate an apple was still green A who B which 16.Betty is the most intelligent girl I have ever met A who B whom 17.This is Henry, sister works for my father A who B whose Exercise Rewrite the following sentences, using relative clause A Defining relative clauses: You live in a town The town is very old ……………………………………………………………………… The sweets are delicious I bought them yesterday ……………………………………………………………………… I saw a lot of people and horses They went to the market ……………………………………………………………………… The football match was very exciting My friend played in it …………………………………………………………………… The students are from Japan They sit next to Mary ………………………………………………………………… The police caught the thief He had stolen the money ………………………………………………………………… You sent me a present Thank you very much for it …………………………………………………………………… B Non-defining relative clauses: Freddie Mercury died in 1992 He was a famous singer ……………………………………………………………………… The Eiffel Tower is a famous French landmark The Eiffel Tower was built by Gustave Eiffel …………………………………………………………………… Picasso is known all over the world now His paintings were not understood at first ……………………………………………………………………… Madrid is the capital of Spain My uncle is living there …………………………………………………………… Tom Cruise is a famous actor Tom Cruise’s wife is also an actress …………………………………………………………………… Jack is my new friend His parents come from China …………………………………………………………………… I’ve just met Susan Her husband works in London …………………………………………………………………… This house belongs to my family It was built over 100years …………………………………………………………………… C Defining relative clauses , non-defining relative clauses: 1.I met Mr Da Silva He is the President of Brazil ………………………………………………… 2.Our television is always making funny noises It cost us a lot of money ……………………………………………………… I heard some news The news shocked me ……………………………………………………… 4.This is Mrs Jones Her son won the championship last year ……………………………………………………… 5.The woman has arrived I was speaking of her ……………………………………………………… 6.The boys clapped heartily They were watching the match ……………………………………………………… 7.Freddie Mercury died in 1992 I admired him very much ……………………………………………………………………… 8.The Eiffel Tower is a famous French landmark The Eiffel Tower was built by Gustave Eiffel …………………………………………………………………… 9.What's the name of the lady? She was wearing the blue dress ……………………………………………………………………… 10 The students are from Japan You talked to them last night ………………………………………………………………… D Write the sentences using relative clause( who, whom, whose, which…) I’ve just met Susan Her husband works in London …………………………………………………………………… Television is very popular nowadays It attracts millions of viewers in the world ………………………………………………………………… 3.That house belongs to my family You saw it yesterday …………………………………………………………………… What's the name of the lady? She was wearing the blue dress ……………………………………………………………………… The students are from Japan You talked to them last night ………………………………………………………………… ... will give you a post- office in one month” Three months later, the headteacher wrote to the post- office again and said,” Why haven’t we got a pot -office yet?” This was how the post- office answered:... Read and answer the questions When you have a post- office box, the postman does not bring letters to you , but you go to the postoffice and get your letters and parcels from your box The box is locked... using the services provided by Thanh Ba post office for many years And now , I would like to write to you to express my satisfaction and (1)…………… about the post office s…………… Firstly, your post office