TABLE OF CONTENT INTRODUCTION Part Chapter Chapter Page I Report on the present situation of the current IT I applications in VMS company About VMS About company Organization Chart of company Achievements II Analysis of situation and application of information technology in the company Equipment installation Infrastructure Computing network infrastructure status Status of security Information system IT humanresources Chương Part Status of It applications and e-commerce III SWOT analysis II Applying IT in business management plan in – 10 11 14 year period from 2012 to 2016 and vision 2020 Chapter I Applying IT strategy in 2012-2016 period and to 14 2020 Chapter II Chapter III Action plans and targets Solutions and implementa l plans 16 18 CONCLUSION 22 RESOURCES OF REFERENCES 23 INTRODUCTION Nowadays, Information Technology (IT) plays an important role in the development of the enterprise Apply, exploit efficiency of IT in production and business activities is the core conditions for business in order to success in fiercer and more competitive environment with every passing day IT applications help managers to access information faster, more reliable,as a result, forecasting ability is more accurate, the adaption ability is quicker ,thence, management is more efficient IT applications help businesses reduce costs, increase profits and increase labor productivity Though the role and importance of IT , not that any enterprise is successful in IT applications To apply IT relly effectively, enterprises need to build IT strategic applications inherent in the development strategy of the enterprise Like a marathon, if the athlete does not anticipate his/her race-track and devoted all power to run the first Km ,he/she will not be unabale to lift the legs in subsequent kilometers ,even remove race Subject: IT applications to improve business efficiency and management in the five-year period from 2012 to 2016 and vision to 2020 of Vietnam Mobile Telecom Service Company (VMS Mobifone) include the following main contents: Part I: Report on the present situation of the current IT applications in VMS company Part II: Applying IT in business management plan in – year period from 2012 to 2016 and vision 2020 Chapter I ABOUT VMS About company Viet Nam Mobile Telecom Service Company (VMS) is a State Enterprise that under the Vietnam Post and Telecommunications Group (VNPT) Established on 16 April, 1993, VMS becomes the first enterprise exploiting GMS 900/1800 mobile information service with Mobifone brand, that marks the beginning of the mobile communications sector in Vietnam According to production and Business perspective, the product of MobiFone is that organize network design and construction , deploy to provide new mobile information services having advanced technology,business GSM 900/1800, 3G UMTS technology mobile communication services nationwide Organization Chart of company Currently, mobile telecom services company(VMS) has 14 fuctional divisions, boards and directly under units ,including mobile telecom services center in regions, Value Added Services center(VAS), billing and liquidity center, the design factory - Head office of mobile telecom services company: MobiFone Bulding-Yen Hoa ward,Cau Giay district,Ha Noi capital - I are mobile telecome services center has head office in Ha Noi and is responsible for bussinessing and exploiting mobile telecom servies - II regional mobile telecom services center has headquarter in Ho Chi Minh City, is responsible for business and mobile network operatorin in Ho Chi Minh City area Address: MM18 Truong Son Street, 14Ward, 10 District , Ho Chi Minh City - III regional mobile telecom servies center has headquarter in Da Nang, is responsible for business and mobile communication network operatoion in Central region (from Quang Binh Province to Khanh Hoa province and four highlands provinces Address: 263 NguyenVan Linh, Danang City - IV regional mobile telecom services center has headquarter in Can Tho, is responsible for business and mobile network operatoion of 10 southwest provinces Address: 06, Avenue of Peace, An Cu ward, Ninh Kieu District, Can Tho City - V mobile telecom services center has headquarterin Hai Phong, is responsible for business and mobile network operation a in 14 provinces and cities in the North Address: No , 28th block, Le Hong Phong street, Hai Phong City - VI mobile telecom services center has headquarter in Bien Hoa City, Dong Nai province, is responsible for business and mobile network operation in 09 provinces in the south Address: 22/8, KP3, Nguyen Ai Quoc St, Thong Nhat ward,Bien Hoa City, Dong Nai province - Added value center was establishes on th october,2008 has headquarter in Ha Noi,fuctions that developing,managing,exploiting and bussinessing add-value services on mobile telecom network( including SMS , services on SMS,GPRS,3G foundation, national and international l roaming services) - Design Enterprise established on 21/01/1997 has headquartered in Hanoi with the task of consulting, surveying, designing and constructing mobile telecom project - Charging and Liquidity Centre established on 10th August,2009 day has headquartered in Hanoi, is responsible for the management, operation, exploitation and management of system Billing and focused customer care system Address: MobiFone Building - VP1, Yen Hoa ward, Cau Giay District, Hanoi Achievements MobiFone is the first and only mobile telecom network provider in Vietnam Most recently, in the afternoon of 7th December,2011 MobiFone won sixth "The most popular and liked network ", with the highest votes ratio from readers up to 47%, in framework of an annual award for ICT products organized by World technology magazine Similarly, in the award organized by Vietnam Net and eChip Mobile ,MobiFone also times getting award for the lead position about preferred network and customer care MobiFone affirm "most popular" brand (Source: http://ictnews.vn/home) In addition, on 23/04/2011, MobiFone also got 'Mobile Telecom Services Company has best quality of service' award in the framework of the 2010 Vietnam ICT Awards (VICTA 2010) (Source: http://hanoimoi.com.vn/newsdetail/Cong-nghe) Chapter II ANALYSIS OF SITUATION AND APPLICATION OF INFORMATION TECHNOLOGY IN THE COMPANY Equipment installation Infrastructure Currently,machine rooms installed devices is located on building of mobile telecom services.Because of being constructed according to office bulding standard,these not demand infrastructure requirements for machine room Servers, network devices are not installed centralizedly in one location Machine rooms not apply the management and administration technology based on dedicated software for the server room Computing network infrastructure status Informatics network of company serves connections from the Company to the Node network across the country, from the computering network Node at the Center to the switchboard, BSC, MSC, branches, Mobifone stores, Mobifone agents, customer Service Center, the content provider WAN network connection of the Company is a circular ring connection between the Center and the Office of the Company Currently, there are IP network running parallel to each other, including: - Core Network (IP Backbone) serves for connection the telecommunications network (MSC, GPRS, IN, transfer ing file fees, value-added services - Informatics Network serves for applied programs and application of information technology to the business of the Company Status of security Information system 3.1 - Firewall system Function: control access to protect the server not to be accessed illegally from the Internet or from computer of units or individuals not allowed to access - Technology: apply Checkpoint Firewall solutions 3.2 Antivirus system - Function: Anti-Virus for compute system of users in the company's agencies - Technology: Appl y Office Scan of TrendMicro firm 3.3 - IPS system Function: Anti attack s of Hackers who take advantage of the security gaps of the operating system, application of software not provided patches by supplier or due to compatible reasons that professional competence application systems not install security holes patches - Technology: Apply ISS solutions of IBM 3.4 - VPN system Function: Encrypt transmission from branch stores to area mobile information center, create securable connections channel Internet to VMS LAN as well as from the VMS intranet component to perform specialist skill functions - Technology: apply site to site VPN and SSL solutions VPN of Juniper firm 3.5 - Two factor strong authentication system of RSA firm: Function: provides strong authentic mechanism based on 02 factors that are Password and Token Code changed time every minutes for VPN system of VMS - Technology: apply two factor strong authentication solution of RSA firm 3.6 - SAN Network Storage system Function: Expand the storage capacity for important applied system Use modern storage technologies such as FC, SATA, Backup, Archiving - Technology: SAN System of VMS use SAN network technology of Hitachi mainly, in addition to,there are other firms such as the Sun and EMC About IT humanresources storage technology of The situation in the IT Departmen of the Company, the regional center, billing and liquidity center and added Value services center until 30/04/2012 as follows: Humanresources situation Ordinal Agency Number ( people) Standard (engineer/bachelor) Master / Phd IT department 16 12/2 IT department – I center 12 7/1 IT department - II center 14 9/0 4/0 10 5/0 4/0 5/0 4/0 3/0 IT department - III center IT department - IV center IT department - V center IT department - VI center IT department – billing and liquidity center IT department – added value services center Status of It applications and e-commerce After 19 years of development and growth, the field of IT application in business at VMS has contributed significantly to the completion of the Company's business plan, list of applications deployed and applied in the company is statistical as follows: Ordinal Agency Number of applications Company 15 Billing and liquidity center 28 Regional mobile telecom services center 142 The above applied systems meet current business needs However, a few applications developed by the company has concentrated nature,the majority of applications are small discrete applications and developed by domestic suppliers General characteristics of the system such as: - Number of applications, databases, server is large and overlapping It leads to huge cost ownership - Communication and integration between systems are difficult and complicated - Exploitation,management, maintenance and take much of time and high cost - Content of knowledge, process management system integrated in systems are very little , not take advantage of the modern knowledge management of the world Chapter III SWOT ANALYSIS Because production and business base on electronics, telecommunications and information technology foundation ,applying information technology in business is a matter of survival of the company However, in the present context, the continued technological application and innovation and current information of the Company have both advantages and disadvantes 1.Strengths (S) - Costs for IT development are relatively complete - Early aware of the importance of IT in the overall business strategy the company ,company has invested in equipment and training staff since the early 1990s - There is a full range of O & M system for monitoring network to serve the business, management and administration -Majority Staff, professionals working in the IT field are recruited from prestige and regular public schools Their learning aptitude are good / excellent This is core human resources for applying and developing information technology of companies and centers - Leaders of the company awar ing of the application of IT in the production is a vital task of the company Each year, compan y has a fund to encourage initiative development of information technology applications Only in half of 2012, the company has more than 50 initiatives, 15 scientific topics (Company, Group and the Ministry of Information and Communication level) about IT that help the company save more than 100 billion 2.Opportunities (O) - Demand for telecommunication services is increasing and expanding with many convenient services, includ es Internet and broadband.It can become universal access and have ability to take the place of fixed telecommunications needs - Rural areas where accounts more than 70% of the population still have a lot of potential s - Vietnam's WTO commitments in the field of telecommunications and mobile telecommunications will open up new opportunities for cooperation that is an opportunity for large enterprises - VMS is one of the leading the business of Vietnam about providing mobile telecom service with annual profit contribu ting to the Group is over 60% Hence, investment and innovation of information Technology have many advantages - The company operates in the electronics and telecommunications industry, it requires continuous innovation and development of technology to ensure the business development in the increasingly fierce competitive environment - Technology is changing every day, especially the security system, anti-virus systems, data storage systems Therefore, company has to upgrade to ensure information security and business security 3.Weaknesses ( W) - Because the company's network spread across the country ,applying a new application to all companies requi res large expensive in terms of cost and time - Currently,IT applications in companies provided by multiple partners ( from O & M applications to applications in the administration and management of the business situation) ,as a result, databases are not heterogeneous It lead to very difficul ities in integrating application systems together 4.Threats ( T) - More and more intense competition in the mobile telecommunications market in Vietnam affect the ratio of profit and revenue The choice of investment in IT systems that brings about the mosteffective benefits in the short term and long term is top goals - Because the company is owned by the state but the active mechanism is still insufficient, not oriented in long-term, this causes difficulties in oriention of production and business and so does the IT applications - Must deal with the "hot" growing problem: telecom industry environment, network security, revenue losses Information about the customer’s fee account are a favorite target of hacker’sactivities,hence, businesses must increasingly strengthen security system as well as improve the qualifications of the professional staff - 1/3 the number of Vietnamese village located in the mountains is difficult to deploy telecommunications services It obstruct the development of the fixed network, Internet and mobile - The current figures statistics way is not united percentage of deactivated mobile subscribers has not been clearly defined yet, that leads to creation of the non-transparency in the market, including considering market share competitors in the same game objective ly and accurate ly among Part II: APPLYING IT IN BUSINESS MANAGEMENT PLAN IN 5YEAR PERIOD FROM 2012-2016 AND VISION TO 2020 Chapter I APPLYING IT STRATEGY IN 2012-2016 PERIOD AND TO 2020 Applying IT strategy in period 2012-2016 is built on the basis of technical-oriented development in order to achieve the objectives in general development strategy of the company Views - IT is fundamental element that is important for optimizing the costs and process in operating and managing business - Apply IT as a indispensable competitive tool in the telecommunications environment that is saturated and have fierce competition as now and in next years - IT Applications must be tightly linked with modern management and international standards Target - Developing IT applications become irreplaceable tools, go into business life in all department in the company to create competititon and high profit - Promote IT applications, change modern quality management, raise operating capacity, improve efficiency and competitiveness Applying IT Plan in 2012 – 2016 period and to 2020 1.1 About infrastructure for IT equipment installation - Complete the server room according to standard issued by company in order to secure safe for IT equipment installation - Rent Data Center to meet business needs 1.2 About hosting computer, server - Optimize the use of the server, deploy cloud computing solutions, - Standardize the use, servers equipment throughout the company 1.3 About computing network - Optimize computing network: improving the availability in Core network nodes, deploying MPLS, QoS on Core network Plan network connection for zone network partition whole company - Equipp powerful network management tools to administer and monitor computing networks The server system, Database, critical applications, data center administration - Supervise 24/24 IT operation to ensure smooth service for business Build coordinating process between units in the company 1.4 Securities - All network layer is protected by a firewall system (including the core network layer, access network, computing networks, VAS services, billing system and customer management system, 24/365 IN systems) - All the professional servers network, server services are equipped with IPS - All stores, branches are equipped with VPN Site to Site device - Strengthen the management and supervision of installation and use of telecommunications devices, especially the telecommunication equipment having foreign origin to prevent, deter maximum online information’s collection of illegal telecommunications equipment.provider - Check the system that serve storage, supply and transmi t information in order to find out gaps, detect unlicensed access and steal information from the outside 1.5 SAN storage systems - Investing focusedly to ensure effective investment Equip ping and extending SAN storage systems towards ensuring the need for capacity 1.6 About developing general applications: - Maintaining the current system to ensure current business activities - Replacing small systems Gradually and integratING in backbone system as following : + The operation system: Including customer care system and Convergent Billing & Customer Care system and enterprise resource planning system (ERP) + DW & BI decision support system (DSS) + operations and management system + Business communications system (Internal Portal and MobiFone Port Chapter II SOLUTIONS AND IMPLEMENTATION PLAN Common development: - Hiring consultants to provide oriented plan for IT networks development - Building set of necessary standard system when establishing a new agency to ensure that the mobility of IT systems is in accordance with the organizational model meet ing business requirements - In case company establish Operations Center, Operations Center is responsible for operating 24/24 IT systems Infrastructure to install IT equipment - Renting data center in Ha Noi,Ho Chi Minh Uses the infrastructure services pbyrovided agecies in Mobifone / VNPT as a priority - Management,operation,exploitation of It systems in data center is caried out by IT team of VMS - While renting data center project is bulit,agencies need to complete infrastructure of IT equipment lab according to standard issued by the Company Host computer,Server Using the Windows Server operating system for Back Office host computers Use the LINUX, UNIX operating system for backbone applied systems Using the Microsoft Windows operating system for PCs, laptops - Using fickle solutions, cloud computing to optimize resources of host computer Computing Network - Supplementing Core Router, Cisco Core Switch network devices for model 1+1 at important node - IPBB Network is Core network whole company LAN of VPCT unit, Billing and liquidity Cente,added value services Center DVGTG, area mobile information center are boundary network nodes Security - Equipping full of security device such as FW, VPN, IPS to serve for separation of billing and liquidation center and added value center - Building data security regulations to attend to production and business Applications - Investing in equiping pillar system by the product of the world's top-class company - Organizing common repository of documents for the work array to share documents and update quickly, no loss, no lack of information when employees leave - Applying 20000:2005 ISO managing operation and exploitation services and applications of Mobifone Training human resources of company - Developing staff who can operate to exploit IT application systems effectively, program to develop application serving production and bussiness by themselves.From that, creating a basis to buil a agency specialize in developing software of company - Organizing employees regular training in the company and generalization about use for object/ and exploitation of applications, IT tools in production and business, knowledge and information security methods, information expoitation/ analysis Chapter III ACTION PLAN AND TARGETS - Reningt Data Center Data center is going to be rent in 2012 and 2013 to serve equipment isntallation (servers, network devices, storage devices) in Ha Noi area - Data center is going to be rent in 2014 and 2016 to serve equipment isntallation (servers, network devices, storage devices) in Ho Chi Minh area - Developing Computing network optimally Equipping Router and Switch backbone in not equipped area and equipt for area not equipted according to 1+1 standby regime - Exploiting the separation of computer networks for added value center and billing and liquidity center in Ha Noi, Da Nang,Ho Chi Minh area Equipping device of computering network Plan - 2012 CORE ROUTER Ordinal AGENCY Office I area mobile telecom center II area mobile telecom center III area mobile telecom center SL có SL cần bổ sung Cost (million VNĐ) Nguồn lực cần bổ sung ( người) 5000 1 2500 1 4000 2 5000 IV area mobile telecom servies center V area mobile telecom center VI area mobile telecom center Added value service center Billing and liquidity center Total - AGENCY Office I area mobile telecom center II area mobile telecom center III area mobile telecom center IV area mobile telecom center V area mobile telecom center VI area mobile telecom center Added value service center Billing and liquidity center Total - 2500 1 2500 0 0 0 0 10 21.500 WAN ROUTER Numb existi er ng needin numb g er addito n CORE SWITCH Numb existin er g needin numb g er addito n Cost ( million VNĐ) Resourc es needing addition ( people ) 2000 3 2 2 2 2 2 2 0 13000 13000 17 12 19 10 28000 2014-2016 years: ordi nal 1 2013 Ord inal 1 Agency Office WAN ROUTER Numb existin er g needin numb g er addito n CORE SWITCH Numb existin er g needin numb g er addito n 3 Cost ( million VNĐ) Resourc es needing addition ( people) 6500 2 I area mobile telecom center II area mobile telecom center III area mobile telecom center IV area mobile telecom center V area mobile telecom center VI area mobile telecom center Added value service center Billing and liquidity center Total - 2 2 2 4 2 2 2 2 6 6 29 29 5000 5000 16.500 By 2020, complete the additional equip ment for all network devices to meet the needs of business development strategic of company until 2020 Investment in the Microsoft foundation system 2012-2013 years - Deploying AD host computer for VI area mobile telecom services center,billing and liquidity center,added value services center.Upgrading AD system of company on foundation of Windows Server 2008 operating system 2014-2016 year - Upgrading email system of whole company Optimizing the use of network devices, servers 2012-2013 year: - Upgrading management and supervision supervise network devices, server, system to database, response to significant IT applications - Transfering devices of host computer network in the company 2014-2016 year: - Providing adequate License to monitor network devices, Server database, important application s - Developing, deploying cloud computing, changing server By 2020: - Advance to build staff specialized in server infrastructure in each agency, responsible for ensuring server infrastructure for IT systems of that agency Investing in security system plan 2012-2013 year: - Upgrading centralized administration components Equiping Firewall devices, IPS for the new network, centralized administration tool; managing focused log, adding site to site VPN device for the newly established branch stores across country 2014-2016 years: - Replacing the old Firewall devices (CIO C6) that was equipped from 2004 - - Implementing tools that support management, optimize set of rules on the Firewall - -Implementing to administrate Antivirus system for both Informatics and Telecommunications network - Developing tools, Website that get reflection of the users and central administrations to send to the service provider By 2020: Equipping centralized management tools completely, supporting for managing and operating SAN system Equipping tools to manage access of partners from outside to VMS Network Investing in applied systems 2012-2013 years: - Deploying upgrade of focused sales system: Upgrading the existing functional modules, utilities and reports constructing a number of additional - Deploying decisions supporting system(DSS): Analizing topic relating to customer - Deploying Loyalty system upgrade - Deploying project management system - Implementing management systems that solve problemz of technical systems in the company - Implementing focused Sales Management system upgrades : To meet operation and business requirements when implementing the district fort policy 2014- 2016 years: - Convergent Billing phase 2.system is going to deployed and put to use - Upgrading Internal Portal system: Integrat ing company's critical applications up to I Porta internal and expand the hardware capacity of the system - Implementing system managing content of enterprise (centralized document management , use of digital signatures, digitized storage of records) - Deploying DSS Phase system which contents analysis of corporate finance By 2020: Completing and put into use systems: - DSS Phase system - Network analysis, - ERP Phase system - Deploy device management and maintenance enterprise’s assets Module - Constructing Convergent Billing phase system: Mở rộng tính năng, phân hệ đáp ứng SXKD Extend features, meet business module CONCULUSION VMS is the first business exploiting and serving mobile telecom services For 19 years, Mobifone has reaped many successful, always prouded of best sales and profit mobile network To get such results, from the early days,VMS-Mobifone has always considered the role of IT during the development stage of the company: IT always take the key and is the foundation to build a strong network across the country; developing added value services based on IT such as customer care system;; building distribution channels, resellers, retailers from North to south through commercial applications; applying IT tomanagement and administration of the whole company The most important is that annual profit of the Company increases steadily due to cost reduction, revenue increase To get more successes and fulfill the objectives , strategies of VMS during 2012-2016 period and vision to 2020, the role of IT need to have a specific strategy The preparation of infrastructure,investing and upgrading equipment; deploying ICT system and e-commerce systems; security system; optimizing; training human resource are to serve the business of the company well Due to limited time and knowledge, I not avoid mistakes Sincerely thank Dr Nguyen Van Thoan, Hanoi Foreign Trade University and look forward to receiving the comments, the contribution of the teacher and h colleagues so the subject is more complete END RESOURCES REFERENCES - Curriculum of information management systems: Phd Nguyen Van Thoan - The photos and some of the content is taken from the website:  http/www.mobifone.com.vn  https://www.cia.gov/library/publications/the-worldfactbook/geos/vm.html  http://ictnews.vn/home  http://hanoimoi.com.vn/newsdetail/Cong-nghe  http://www.diap.gov.vn/portalid/52/tabid/108/catid/358/distid/2116_U ng_dung_ERP_  http://www.itgvietnam.com/kinh-nghiem-trien-khai-erp-tai-fpt/ ... department 16 12/2 IT department – I center 12 7/1 IT department - II center 14 9/0 4/0 10 5/ 0 4/0 5/ 0 4/0 3/0 IT department - III center IT department - IV center IT department - V center IT... telecom center IV area mobile telecom center V area mobile telecom center VI area mobile telecom center Added value service center Billing and liquidity center Total - 250 0 1 250 0 0 0 0 0 10 21 .50 0... 2012- 2016 AND VISION TO 2020 Chapter I APPLYING IT STRATEGY IN 2012- 2016 PERIOD AND TO 2020 Applying IT strategy in period 2012- 2016 is built on the basis of technical-oriented development in