...Managing Change in the NHS Developing Change Management Skills A RESOURCE FOR HEALTH CARE PROFESSIONALS AND MANAGERS Valerie Iles and Steve Cranfield Managing Change in the NHS Section... illustrating their use in relation to substantive issues and problems Aim Developing Change Management Skills aims to help those leading change in health care to use the literature in this field to inform... Managing INTRODUCTION Change in the NHS 14 Managing Change in the NHS Case Studies Managing Change in the NHS 16 Managing Change in the NHS Case Study 1: Leading a service through change Woodville