Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 14

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Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 14

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CHAPTER 14 Patient Education © 2011 The McGraw -Hill Com panies, Inc A ll rights reserv e d 14-2 Learning Outcomes 14.1 Identify the benefits of patient education 14.2 Explain the role of the medical assistant in patient education 14.3 Discuss factors that affect teaching and learning 14.4 Describe patient education materials used in the medical office © 2011 The McGraw -Hill Com panies, Inc A ll rights reserv e d 14-3 Learning Outcomes (cont.) 14.5 Explain how patient education can be used to promote good health habits 14.6 Identify the types of information that should be included in the patient information packet 14.7 Discuss techniques for educating patients with special needs © 2011 The McGraw -Hill Com panies, Inc A ll rights reserv e d 14-4 Learning Outcomes (cont.) 14.8 Explain the benefits of patient education prior to surgery, and identify types of preoperative teaching 14.9 List educational resources that are available outside the medical office © 2011 The McGraw -Hill Com panies, Inc A ll rights reserv e d 14-5 Introduction • Health education = lifelong pursuit • Medical professionals – Encourage and teach health habits and behaviors • Medical assistants – Recognize and overcome roadblocks to education – Become comfortable with teaching – Lead others to their highest level of health © 2011 The McGraw -Hill Com panies, Inc A ll rights reserv e d 14-6 The Educated Patient Is better informed about how to maintain a healthy state Is often more compliant with treatment programs Takes a more active role in medical care © 2011 The McGraw -Hill Com panies, Inc A ll rights reserv e d 14-7 The Educated Patient (cont.) • Benefits to the medical office – Patients are more satisfied – Patients are more likely to follow instructions so tests not have to be rescheduled – Patients are less likely to call the office with questions, so staff spends less time on the telephone • Medical assistant – More interaction with the patient – Assess educational needs at every visit © 2011 The McGraw -Hill Com panies, Inc A ll rights reserv e d 14-8 Apply Your Knowledge What are the results of patient education? ANSWER: Patients can take a more active role in their health care They are more compliant with the treatment program, stay healthier, and are more satisfied clients of the medical practice EXCELLENT! © 2011 The McGraw -Hill Com panies, Inc A ll rights reserv e d 14-9 Printed Materials Brochures, Booklets, and Fact Sheets ï¶ Explain procedures that are performed in the medical office ï¶ Provide information about specific diseases and medical conditions ï¶ Provide information to help patients stay healthy © 2011 The McGraw -Hill Com panies, Inc A ll rights reserv e d 14-10 Printed Materials (cont.) Educational Newsletters Medical office newsletters:  Are written by the doctor or office staff  Contain practical health care tips  Offer updates on office policies  Provide information about new diagnostic tests and equipment © 2011 The McGraw -Hill Com panies, Inc A ll rights reserv e d 14-29 Apply Your Knowledge The medical assistant needs to instruct Mrs Lorenzo, who is hearing impaired, about obtaining a urine specimen What should the MA remember concerning patients with hearing impairments? ANSWER: When instructing Mrs Lorenzo, the medical assistant should talk in a quiet room and face Mrs Lorenzo so she can see the MA’s mouth The MA should speak a little louder and clearly but not shout at her The MA should have Mrs Lorenzo repeat the instructions to verify understanding GOOD ANSWER! © 2011 The McGraw -Hill Com panies, Inc A ll rights reserv e d 14-30 Patient Education Prior to Surgery Educational Preoperative Instructions Legal Informed Consent Postoperative Instructions © 2011 The McGraw -Hill Com panies, Inc A ll rights reserv e d 14-31 Patient Education Prior to Surgery (cont.) Benefits of Preoperative Education ï’ Increases patients’ overall satisfaction ï’ Reduces patient anxiety and fear ï’ Reduces use of pain medication ï’ Reduces complications following surgery ï’ Reduces recovery time © 2011 The McGraw -Hill Com panies, Inc A ll rights reserv e d 14-32 Patient Education Prior to Surgery Factual Sensory (cont.) Participatory Includes explanations and demonstrations of certain Provides the patient withsurgery descriptions of the various Informs patient of specific detailsPatients about procedure techniques required after are allowed to sensations they may feelbefore during the technique procedure and needed restrictions after surgery provide a return demonstration ofand/or the to validate understanding and technique accuracy © 2011 The McGraw -Hill Com panies, Inc A ll rights reserv e d 14-33 Patient Education Prior to Surgery (cont.) • Using anatomical models – A visual representation helps patients better understand what will take place • Helping patients relieve anxiety – Allow extra time for patients to grasp information – Use positive words when possible – Have family members present © 2011 The McGraw -Hill Com panies, Inc A ll rights reserv e d 14-34 Patient Education Prior to Surgery (cont.) • Verifying patient understanding – Have patients explain to you in their own words their understanding of what has been taught – Use return demonstrations to validate understanding of procedural instructions – Provide a contact number © 2011 The McGraw -Hill Com panies, Inc A ll rights reserv e d 14-35 Right Answer! Apply Your Knowledge Describe the types of patient education ANSWER: The three types of patient education are: Factual–Informs patients of specific details about a procedure and needed restrictions before and/or after surgery Sensory–Provides patients with descriptions of various sensations that may be felt during the procedure Participatory–Includes explanations and demonstrations of certain techniques required after surgery and requires that patients perform a return demonstration of the technique to validate understanding and technique accuracy © 2011 The McGraw -Hill Com panies, Inc A ll rights reserv e d 14-36 Additional Educational Resources • Libraries – Public libraries – Hospital patient resource rooms • Computer resources – Online services – CD-ROMs © 2011 The McGraw -Hill Com panies, Inc A ll rights reserv e d 14-37 Additional Educational Resources (cont.) • Community resources – – – – Nursing home care Visiting nurses’ care Counseling Rehabilitation • Associations – American Cancer Society – American Diabetes Association – American Heart Association Note: These outside resources may be used by office personnel or patients to obtain educational information © 2011 The McGraw -Hill Com panies, Inc A ll rights reserv e d 14-38 Apply Your Knowledge List resources that are available to provide patient education materials ANSWER: Community resources for patient education include libraries and patient resource rooms, computer resources, community resources such as home health, and health-related associations such as the AHA Correct! © 2011 The McGraw -Hill Com panies, Inc A ll rights reserv e d 14-39 In Summary 14.1 Educated patients take a more active role in their medical care Office personnel will spend less time on the telephone 14.2 Medical assistants play a vital role in patient education because of their interaction with patients They can share vital information with their clients 14.3 Factors that affect teaching and learning include patient ability to read and understand, patient educational needs, and teaching materials available © 2011 The McGraw -Hill Com panies, Inc A ll rights reserv e d 14-40 In Summary (cont.) 14.4 The types of patient education materials that are in medical offices are brochures, booklets, fact sheets, newsletters and communityassistance directories 14.5 Patient education promotes healthy habits by teaching patients the importance of developing healthy habits such as eating properly and exercising regularly © 2011 The McGraw -Hill Com panies, Inc A ll rights reserv e d 14-41 In Summary (cont.) 14.6 The contents of the patient’s information packet should include an introduction to the medical office, the physician’s qualifications, a description of the practice; an introduction to staff, office hours, appointment scheduling, telephone policies, payment and insurance policies, a confidentiality statement, and other pertinent information 14.7 Educating patients with special needs takes patience Approach each case separately and understand each patient’s situation and point of view © 2011 The McGraw -Hill Com panies, Inc A ll rights reserv e d 14-42 In Summary (cont.) 14.8 Educating patients prior to surgery is vital to a successful outcome through instructing them on proper procedures before surgery The types of preoperative teaching methods are factual, sensory, and participatory 14.9 Additional educational resources in the medical facility can consist of patient resource rooms and libraries, computer resources, and community resources that are provided by the office © 2011 The McGraw -Hill Com panies, Inc A ll rights reserv e d 14-43 End of Chapter 14 Apprehension, uncertainty, waiting, expectation, fear of surprise, a patient more harm than any exertion ~ Florence Nightingale © 2011 The McGraw -Hill Com panies, Inc A ll rights reserv e d [...]... Educating Patients with Special Needs (cont.) • Patients with mental impairments – Use tact and empathy – Speak at the patient’s level of understanding – Common conditions • Dementia • • • • Alzheimer’s disease Emotional problems Drug addiction Developmentally delayed © 2011 The McGraw -Hill Com panies, Inc A ll rights reserv e d 14- 28 Educating Patients with Special Needs (cont.) • Patients with hearing... The Patient Information Packet: Special Concerns 14- 24 • Patients who cannot read well or cannot speak or understand English – Use pictures and charts – Translations – Family or friends may be able to read it to them • Match learning materials to patient needs and level of understanding © 2011 The McGraw -Hill Com panies, Inc A ll rights reserv e d 14- 25 Apply Your Knowledge Following their office... office personnel and place the photos with their credentials in the office content packet IMPRESSIVE! © 2011 The McGraw -Hill Com panies, Inc A ll rights reserv e d 14- 26 Educating Patients with Special Needs • Elderly patients – Show respect – Put information in writing – Adjust procedures as needed when limitations are present © 2011 The McGraw -Hill Com panies, Inc A ll rights reserv e d 14- 27 Educating... McGraw -Hill Com panies, Inc A ll rights reserv e d 14- 17 Protection from Injury • Safety tips to prevent injuries – At home – At work – At play • Proper use of medications – Do not change dosage – Do not mix medications – Report unusual reactions – Tell doctor about any OTC medications © 2011 The McGraw -Hill Com panies, Inc A ll rights reserv e d 14- 18 Preventive Measures Three Levels of Prevention... information – Use positive words when possible – Have family members present © 2011 The McGraw -Hill Com panies, Inc A ll rights reserv e d 14- 34 Patient Education Prior to Surgery (cont.) • Verifying patient understanding – Have patients explain to you in their own words their understanding of what has been taught – Use return demonstrations to validate understanding of procedural instructions – Provide... procedure and needed restrictions after surgery provide a return demonstration ofand/or the to validate understanding and technique accuracy © 2011 The McGraw -Hill Com panies, Inc A ll rights reserv e d 14- 33 Patient Education Prior to Surgery (cont.) • Using anatomical models – A visual representation helps patients better understand what will take place • Helping patients relieve anxiety – Allow... reserv e d 14- 35 Right Answer! Apply Your Knowledge Describe the types of patient education ANSWER: The three types of patient education are: Factual–Informs patients of specific details about a procedure and needed restrictions before and/ or after surgery Sensory–Provides patients with descriptions of various sensations that may be felt during the procedure Participatory–Includes explanations and demonstrations... certain techniques required after surgery and requires that patients perform a return demonstration of the technique to validate understanding and technique accuracy © 2011 The McGraw -Hill Com panies, Inc A ll rights reserv e d 14- 36 Additional Educational Resources • Libraries – Public libraries – Hospital patient resource rooms • Computer resources – Online services – CD-ROMs © 2011 The McGraw -Hill Com... Books cannot be removed from the office C Create a brochure with pictures and text to focus on dietary habits and other habits that affect heart functioning © 2011 The McGraw -Hill Com panies, Inc A ll rights reserv e d Promoting Health and Wellness Through Education 14- 14 • Health is a complex concept involving physical, mental, emotional, and social influences working together • Consumer Education.. .14- 11 Printed Materials (cont.) Community-Assistance Directory A valuable aid for referring patients to appropriate agencies Meals on Wheels Medical Services Day Care Centers © 2011 The McGraw -Hill Com panies, Inc A ll rights reserv e d 14- 12 Visual Materials Videotapes and DVDs are used effectively to educate about complex subjects and procedures Many physicians arrange classes and seminars

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Mục lục

  • Slide 1

  • Learning Outcomes

  • Learning Outcomes (cont.)

  • Slide 4

  • Introduction

  • The Educated Patient

  • The Educated Patient (cont.)

  • Apply Your Knowledge

  • Printed Materials

  • Printed Materials (cont.)

  • Slide 11

  • Visual Materials

  • Slide 13

  • Promoting Health and Wellness Through Education

  • Healthy Habits

  • Healthy Habits (cont.)

  • Protection from Injury

  • Preventive Measures

  • Slide 19

  • The Patient Information Packet

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