CHAPTER The Profession of Medical Assisting © 2011 T he McGraw -Hill Com panie s, Inc A ll rights reserv ed 1-2 Learning Outcomes 1.1 Describe the job responsibilities of a medical assistant 1.2 Discuss the professional training of a medical assistant 1.3 Identify the personal characteristics a medical assistant needs 1.4 Define multiskilled health professional © 2011 T he McGraw -Hill Com panie s, Inc A ll rights reserv ed 1-3 Learning Outcomes (cont.) 1.5 Explain the importance of continuing education for a medical assistant 1.6 Describe the process and benefits of certification and registration 1.7 List the benefits of becoming a member of a professional association © 2011 T he McGraw -Hill Com panie s, Inc A ll rights reserv ed 1-4 Introduction • Fast-growing occupation • Generalist • Medical assistant – Graduate of accredited institution – Multitasking skills – Someone trained in all departments of the facility A multitasking professional is someone who is able to work in the administrative area, the clinical areas, and the financial areas © 2011 T he McGraw -Hill Com panie s, Inc A ll rights reserv ed 1-5 A Successful Student – Key Factors • Organizational skills – prepare in advance • Study habits – Quiet area – Study “buddy” • Set goals © 2011 T he McGraw -Hill Com panie s, Inc A ll rights reserv ed 1-6 Growth of the MA Profession • According to U.S Department of Labor - Bureau of Statistics, medical assistants will hold 565,000 jobs by 2016; an increase of 35% from 2006 – 60% in physicians’ offices – 14 % in hospitals – Almost 10% in nursing homes and offices of other health-care practitioners – Remainder in outpatient care centers, laboratories, and other health-care-related services © 2011 T he McGraw -Hill Com panie s, Inc A ll rights reserv ed 1-7 Knowledge Base Needed © 2011 T he McGraw -Hill Com panie s, Inc A ll rights reserv ed 1-8 Knowledge Base Needed (cont.) • Provide exceptional customer service • Practice management • Current patient treatments and education © 2011 T he McGraw -Hill Com panie s, Inc A ll rights reserv ed 1-9 Apply Your Knowledge What are the key factors to your success as a student? ANSWER: Developing good organizational skills and good study habits, and setting goals Good Job © 2011 T he McGraw -Hill Com panie s, Inc A ll rights reserv ed 1-10 American Association of Medical Assistants (AAMA) • Established: 1956 • Purpose of the organization is to raise the standard of medical assisting to a more professional level • The Code of Ethics of AAMA – Sets forth principles of ethical and moral conduct as they relate to the medical profession and the particular practice of Medical Assisting © 2011 T he McGraw -Hill Com panie s, Inc A ll rights reserv ed 1-34 Apply Your Knowledge True or False: Duties vary based on practice setting, state law, level of practice F Your duties will never vary F Advanced duties never require additional Advanced duties require advanced training and training certification T State laws regulate medical assistant practice T You must have the appropriate training to perform a procedure Kudos! © 2011 T he McGraw -Hill Com panie s, Inc A ll rights reserv ed 1-35 Personal Qualifications • • • • • • • Critical thinking skills Attention to detail Empathy Willingness to learn Flexibility Self-motivation Professionalism © 2011 T he McGraw -Hill Com panie s, Inc A ll rights reserv ed 1-36 Personal Qualifications (cont.) • Neat appearance – Uniform clean – Shoes – Hairstyle – Nails • Avoid acrylic nails – Jewelry – Tattoos – Piercings – Hygiene – Health © 2011 T he McGraw -Hill Com panie s, Inc A ll rights reserv ed 1-37 Personal Qualifications (cont.) • Attitude – Positive and caring – Respond to criticism as a learning experience – Take direction from authority without question – Function as a vital member of a medical team © 2011 T he McGraw -Hill Com panie s, Inc A ll rights reserv ed 1-38 Improve Your Attitude • If you can answer “yes” to any of these questions – Do I have repeated conflicts with people? – Have I had a conflict at work that has resulted in termination? – Do I have conflicts with authority figures? – Do people make comments about my attitude? © 2011 T he McGraw -Hill Com panie s, Inc A ll rights reserv ed 1-39 Personal Qualifications (cont.) • Integrity and honesty – Everything you and every task you complete should be performed with a goal of excellence – These characteristics are key to providing superior customer service – You must be dependable and reliable – Your office staff and physician must be able to trust you and the decisions you make © 2011 T he McGraw -Hill Com panie s, Inc A ll rights reserv ed 1-40 Other Attributes • • • • Diplomacy Proper judgment Communication skills Remaining calm in a crisis • Willingness to work as a team member • Ethical behavior Team Dynamics Continue © 2011 T he McGraw -Hill Com panie s, Inc A ll rights reserv ed 1-41 Team Dynamics • Assist each other with required duties • Avoid interpersonal conflict with team members • Perform extra responsibilities without questioning or complaining • Be considerate of other team members’ duties and responsibilities © 2011 T he McGraw -Hill Com panie s, Inc A ll rights reserv ed 1-42 AAMA Occupational Analysis • Areas of competence for entry-level medical assistants • Provides the basis for medical assisting education and evaluation • Three areas of competence – Administrative – Clinical – General © 2011 T he McGraw -Hill Com panie s, Inc A ll rights reserv ed 1-43 Scope of Practice • No single definition of the Scope of Practice for medical assistants • Varies by state of employment • Resources – AAMA – AMT – AMAA Occupational Analysis © 2011 T he McGraw -Hill Com panie s, Inc A ll rights reserv ed 1-44 Apply Your Knowledge • List any four personal qualifications you should have to be an effective medical assistant ANSWER: List any four of these personal qualifications that medical assistants should display: Critical thinking skills Attention to detail Empathy Willingness to learn Flexibility Self-motivation Professionalism © 2011 T he McGraw -Hill Com panie s, Inc A ll rights reserv ed 1-45 Apply Your Knowledge • When should you take action to change your attitude? ANSWER: When you can answer “yes” to any of the following questions:  Do I have repeated conflicts with people?  Have I had a conflict at work that has resulted in termination?  Do I have conflicts with authority figures?  Do people make comments about my attitude? Correct! © 2011 T he McGraw -Hill Com panie s, Inc A ll rights reserv ed 1-46 In Summary 1.1 1.2 1.3 1.4 Responsibilities will vary from administrative to laboratory duties Professional training includes formal training in a variety of educational settings Personal characteristics include flexibility and good communication skills Cross-training/being multiskilled is important for marketability © 2011 T he McGraw -Hill Com panie s, Inc A ll rights reserv ed 1-47 In Summary (cont.) 1.5 1.6 1.7 Continuing education keeps you abreast of changes in health-care and governmental regulations Certification and registration provide peer recognition and career advancement Professional membership affiliations provide networking opportunities © 2011 T he McGraw -Hill Com panie s, Inc A ll rights reserv ed 1-48 End of Chapter Participating in any aspect of healing is an awe-inspiring experience — Carol Jackson, The Healer’s Art © 2011 T he McGraw -Hill Com panie s, Inc A ll rights reserv ed [...]... additional training and certification © 2 011 T he McGraw -Hill Com panie s, Inc A ll rights reserv ed 1- 31 Daily Duties – Administrative Examples • Entry level – Greet patients – Handle correspondence and answer telephone – Schedule appointments – Create and maintain patient medical records • Advanced – Develop and conduct public outreach programs – Participate in practice analysis © 2 011 T he McGraw -Hill... ed 1- 32 Daily Duties – Clinical Examples • Entry level – Assist the doctor during examination – Asepsis and infection control – Give medications and explain treatments to patients • Advanced – Initiate IVs and administer IV medications – Report diagnostic study results © 2 011 T he McGraw -Hill Com panie s, Inc A ll rights reserv ed 1- 33 Daily Duties – Laboratory Examples • Entry level – Perform Clinical. .. Credentials medical assistants as Registered Medical Assistants (RMA) • Education and experience requirements – High school diploma or equivalent – Graduation from an accredited program – Pass the AMT examination © 2 011 T he McGraw -Hill Com panie s, Inc A ll rights reserv ed 1- 14 American Medical Technologists (AMT) Organization (cont.) © 2 011 T he McGraw -Hill Com panie s, Inc A ll rights reserv ed 1- 15... health care costs – Personnel are cross-trained for more than one position • Expands your career opportunities – Office manager – Certified Office Laboratory Technician – Medical lab technician – ECG technician – Medical biller – Hospital admission coordinator © 2 011 T he McGraw -Hill Com panie s, Inc A ll rights reserv ed 1- 29 Apply Your Knowledge What is the purpose of accreditation for medical assistant... • Designations: – National Certified Medical Assistant (NCMA) – National Certified Medical Office Assistant (NCMOA) © 2 011 T he McGraw -Hill Com panie s, Inc A ll rights reserv ed 1- 27 Volunteer Programs • Experience in a variety of settings – Practical experience – Help you make career decisions – Include on résumé © 2 011 T he McGraw -Hill Com panie s, Inc A ll rights reserv ed 1- 28 Multiskill Training... Examinations • General medical knowledge • Administrative knowledge • Clinical knowledge © 2 011 T he McGraw -Hill Com panie s, Inc A ll rights reserv ed 1- 16 Medical Assistant Associations • Set standards for quality and performance • Define tasks and functions for an occupation • Provide opportunities for networking • Further the profession • Assist members to achieve career goals © 2 011 T he McGraw -Hill... resource and network • Offers certification exams and continuing education • Services: – Continuing education – Program development – Education, career advancement, and networking – Registry of certified professionals © 2 011 T he McGraw -Hill Com panie s, Inc A ll rights reserv ed 1- 26 National Center for Competency Testing (NCCT) • Certifies the validity of competency and knowledge of the medical. .. learn Flexibility Self-motivation Professionalism © 2 011 T he McGraw -Hill Com panie s, Inc A ll rights reserv ed 1- 36 Personal Qualifications (cont.) • Neat appearance – Uniform clean – Shoes – Hairstyle – Nails • Avoid acrylic nails – Jewelry – Tattoos – Piercings – Hygiene – Health © 2 011 T he McGraw -Hill Com panie s, Inc A ll rights reserv ed ... standards List two advantages of multiskill training ANSWER: Multiskill training reduces health care costs and expands your career opportunities Great! © 2 011 T he McGraw -Hill Com panie s, Inc A ll rights reserv ed 1- 30 Daily Duties of a Medical Assistant • Duties will vary based on – Type and size of practice setting – Whether you are at entry level or advanced practice • Governed by state law –. . .1- 11 Importance of Medical Assistant Credentialing • Malpractice – Having credentialed personnel or staff will lessen the likelihood of legal challenges of the quality of care • Managed Care Organizations (MCO) – Place great importance on professional credentials for employees • Meet components of state and federal regulations © 2 011 T he McGraw -Hill Com panie s, Inc A ll rights reserv ed 1- 12