Unit – Letter of Complaint Name : Class : Sec – / / Date : _ Task Look at the advertisement below and rearranged the sentences in the box to form a good letter to the Customer Service Manager dated 20 April 2012 Create the address of your own Smiling Tour Come on our weekend tour! Visit beautiful Northumberland! * Visits to castles included *Comfortable modern buses *Experienced drivers £25 per person payable on the day Call 2184352 to reserve your place or just come to our office at: The White House, Eisenhower Room Washington D.C ** Mary went on the weekend bus tour of Northumberland The tour was a disaster When she came back she wrote this letter of complaint • • • • • • • • • • • • This could have resulted in a terrible accident Thirdly, the driver had obviously been drinking and almost lost control of the vehicle several times In fact, we had to pay to go into one of the castles Therefore, in view of all these problems I would appreciate a complete refund The seats were dirty and several had cigarette burns in them Yours faithfully, I am writing to you about the tour of Northumberland I went on last weekend Secondly, the bus was not as comfortable as you had said Mrs Mary Jones Dear Sir or Madam, First, in your advertisement you stated that the cost would include visits to castles I hope to hear from you as soon as possible of E/S1/WU8.2/2012 of E/S1/WU8.2/2012 Task Fill in the boxes to identify the parts of a business letter Identify the spelling and grammatical errors by circling them 1002 Mark Lane Chatsworth, CA 91311 December 3, 2005 Mr Michael Imchin 10027 Lark Lane Chatsworth, CA 91311 Dear Ms Imchin: My name is Raquel Rose and I writting you this letter to address the trash that is cluttering the streets in the city of Chatsworth The streets that I am concerned about are Desoto and Devonshire I understand that yous the manager of Chatsworth’s Clean Streets Project and I felt that it was important that I address my koncerns to you I know that the city cut your budget in half last August and that this has put a strain on your budget? It must be impossible to cover all the streets in Chatsworth with half a staff I am asking that you concentrate on the street mentioned above because these are the streets that are the heaviest with traffic Many peoples that live outside of Chatsworth drive this streets everyday to get to work I am afraid that they are getting a bad impression of what Chatsworth really looks like If it is not possible to concentrate your manpower to these streets, and I ask that you reach out for volunteers to help keep these streets clean I am a member of student body at my school and I know that I can gather many of my friends to help you with this project We have also met many times at skool and have come up with other ideas to clean our streets if you are interested in us helping you or our ideas, please contact me at the address listed above Sincerely, R Rose of E/S1/WU8.2/2012 Task Match the complaints and justifications below, then join them using appropriate linking words/phrases Write in the space provided Complaints The goods we ordered have not been received yet Our wooden floors have become dull The batteries died after a few hours The hotel was an hour’s drive from the beach The film was too long and very boring The knife became blunt after only a month’s use The mascara made my eyes water My daughter’s watch stopped after she swam with it on Linking words - but - nevertheless - however - in spite of - despite the fact that - although - even though Justification a The label on the packet claims they are long-lasting b We were told they would not lose their shine c They were shipped a month ago d We were told it was within walking distance e The manufacturer claims it is hypoallergenic f The trailer said it would keep me on the edge of my seat g The package label states that it is water-proof h You said it was guaranteed to stay sharp for five years Answers _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ of E/S1/WU8.2/2012 Task Choose one of the situations below and write a letter of complaint in about 300 words Situations: A You found a piece of glass in a packet of Kimbo sausage that you bought at Carrefour Mall Emporium on Sunday, 11 March 2012 You nearly swallowed it Your letter is days after the purchase B You ordered a Tiramisu birthday cake for your little brother birthday party from Eaton Cake on Monday, 12 March 2012 You had asked the order taker to deliver the cake on the same day at 5pm However, the cake was delivered at 6pm and it was not a Tiramisu but a Black Forest Your letter is days after the delivery C You were staying at Hilton Hotel in New York from 13 March 2012 – 15 March 2012 in room 735 You asked the receptionist to give a wake-up call at 5am The next morning, you didn’t get your wake-up call which made you missed your flight and had to pay for another ticket You wrote the complaint letter a week after you checked out from the hotel D You are the manager of Indomaret PIK which is losing customers because employees of the company next door (Ben Pharmacy) park their cars in the supermarket parking area Write a letter of complaint to the company and suggest what should be done E You went swimming to Waterbom PIK on Sunday, March 2012 with your family There was no life guard on duty that day around the waterslide Your brother almost drowned Write your letter on the next page of E/S1/WU8.2/2012 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ of E/S1/WU8.2/2012