VIETNAM NATIONAL UNIVERSITY, HANOI INTERNATIONAL SCHOOL *** GRADUATE INTERNSHIP REPORT INTERNSHIP COMPANY/INSTITUTION: HANOI VIET-ANH EDUCATION COMPANY LIMITED Address: 16 Tran Quy Kien Street, Dich Vong ward, CauGiay district, Hanoi Supervisor: Ms Nguyen Thi Minh Huyenh Student’s full name: Do Hong Ngan Student’s ID:11071450 Major: Bachelor in International Business Class: IB2012C Hanoi, 10th March 2016 Table of Contents I Content CHAPTER 1: GENERAL INFORMATION ABOUT HANOI VIET-ANH EDUCATION COMPANY LIMITED 1.1 Establishment and development of the company  Company name: Hanoi Viet-Anh Education Company Limited  Trading name: Hanoi Viet-Anh Education Company Limited  Address: 16 Tran Quy Kien Street, Dich Vong ward, CauGiay district, Hanoi  Tax code: 0106881661  Tel: 0908931989  Website: www.englishcamp.edu.vn Hanoi Viet-Anh Education Company Limited established in 2013 (usually known as English Camp English Center), desires to support students who want to learn English for study abroad, travelling or work English Camp organized small group of classes to complement the foundation in English for their students With small sized classes, experienced teachers and professional, enthusiastic staffs, English Camp is gaining strong position in the market Monthly, the company has about 45 new classes, meanwhile they are received 400-550 students After more than years of development, English Camp has centers: - 16 Tran Quy Kien Street, Dich Vong ward, Cau Giay district, Hanoi - 55E Thuong Mai University tower, Mai Dich ward, Cau Giay district, Hanoi 1.2 Main tasks of the company Hanoi Viet-Anh Education Company Limited is the perfect combination between professional services and best teaching quality They has about 30 teachers including both of Vietnamese and foreign teachers Vietnamese teachers are graduated from top universities in Vietnam, for instance: Foreign Trade University, Hanoi University, and RMIT University and have IELTS score at least 7.5 Foreign teachers are native speakers who came from USA, Australia, and Canada; have experience of teaching English more than years in Vietnam and TESOL, CELTA certificates – which is known as foreign teaching license around the world It provides many English programs such as: Communicative English, English for children, and English for adult, IELTS and TOEIC learning Each of program targeted in different segment of the market, which is divided by age, purpose of learning English, level of education The programs are ensured to bring to students academic quality and dynamic learning environment When the student come to English Camp, he/she will have an English test to know the level of their English skills and has a conversation with staffs to get advices on how to improve their skills better and to choose the suitable course  Vision: “Develop English Camp English Centre to be one of the best English language training in Vietnam, also bring to students the service with international standards.”  Mission: “To build a professional study environment, help students improve their knowledge, English skills, archive high score in IELTS, TOEIC therefore get better opportunities in the future.”  Slogan: - Take the further steps to knowledge with us - Your choices, we serve - Get ready for bright future with English Camp 1.3 Organizational management structure  Human Resources Department - Responsible to implement and support administrative tasks which related to: manage office products, company assets, necessary forms and papers - The procedures related to Human Resources: recruitment, training employees, salary, wages and bonus  Accounting Department: - Is considered “back office” activities, they have responsible for financing and accounting actions of the company such as: Billings, Internal reporting, Taxes, Financial statements Those works are essential to the proper operation of a business - Work with Human Resources Department to determine employee gross pay, pay deductions and wages, bonus  Customer Service Department: - Directly communicate with customers to get feedback and complaints about the service - Solve the problems with customers if any - Report to the Board of Directors to improve the quality of service  Sales Department: - The function is to engage in multiple activities to promote customers purchase English course, therefore archive profit through services - Responsible for the reception, implement the placement test for new students - Communicate with students who studied in English Camp at least one course, pursues them to register in higher classes  Communication/Marketing Department: - Overall, they have responsible for growing the company revenue, increasing market share Marketing department make plans and implementation of communication campaigns, promote the brand of English Camp and improve the efficiency of attract new students - Communication: plan campaigns and develop communications material to promote English Camp and services to customers These can be implemented through both of online and offline channels such as: email, company website, brochures, customer newsletters and advertising - Sale support: By run advertisements and reply to customers through company’s website, Facebook Fanpage; encourage customers to provide their own information and details then transfer to Sales Departments - Events: Planning and implementing events to promote English Camp such as: English workshops, sponsor for universities’ events, Facebook events Therefore promote the brand and attract new customers to English Camp  Studies Department: - Responsible for research, construct and offer appropriate learning/teaching programs Find needed or additional teaching materials for classes - Prepare books, documents for teachers and students - Outline teaching schedule weekly and monthly - Support both of Vietnamese and Foreign teachers in classes - Update IELTS, TOEIC exams for students - Perform the teaching process, ensure the quality of teaching objectives through observe classes Board of Board of directors directors Human Resources Department Accounting department Customer Service Department Tran Quy Kien Branch Thuong Mai Tower Branch Communication/ Marketing Department Sales Department Studies Department Figure 1.1 Management structure CHAPTER 2: BUSINESS ACTIVTIES IN HANOI VIET-ANH EDUCATION LIMITED COMPANY 2.1 Characteristic of business activities Hanoi Viet-Anh Education Company Limited is an English center so the core products of the company are English courses The courses are divided into 20 classes, targeted in multiple different target markets In order to ensure the quality of services, the company need to be careful in making course book process, recruitment staffs and teachers as well as the quality of study environment Figure 2.1.1 Example for English Course for IELTS purpose (Engishcamp,2015) 2.2 Process of delivering service to customers  Boards of Directors: Manage and control all of the Department in the company  Marketing Department: - Promote and advertise English Camp - Get customers' information Contact directly to customer, provide needed information Book a reservation for customers to register  Sales Department: - Receive customers' information from Marketing Department - Contact with customers, remind the date and location for customers to come and test - Talk directly to customers to sell English course Close the contract of registering English course with customers - Transfer information to Accounting Department, Customer Service Department  Accounting Department: - Receive contract from Sale Department - Receive payment for English course - Confirm and register the customers into English class - Transfer information to Studies Department and Customer Service Department  Studies Department: - Receive information from Accounting Department - Arrange and prepare for English class such as need equipment, materials… etc - Prepare course books for teachers - Print class schedule for students and teachers - Transfer information of classes to Customer Service Department  Customer Service Department: - Receive information from other departments - Communicate with customers and get feedback, complains or request and solve it quickly - Report back to Boards of Directors 2.3 The activities of Marketing Department in Hanoi Viet-Anh Education Limited Company The general function of Marketing Department in Hanoi Viet-Anh Education Limited Company is to marketing and promoting services as well as brand image offered by the company The department perform their duties of marketing and operation as follows: - Creating and implementing events to promote the brands of English Camp - Conducting marketing activities to increase the number of the company in search engines such as Google, Yahoo, and Bing Activities refer to SEO and marketing on website 2.0 - Receiving customer’s information and request Contact with customers to provide need information about English course, persuade them to come to English center - Transfer information to Sales Department Sales Department now has responsible to take care of the customers Additionally, Marketing Department prepare necessary paper for working with business partners, needed documents for sponsoring events in schools, universities…etc CHAPTER 3: MARKETING ACTIVITIES IN HANOI VIET-ANH EDUCATION COMPANY LIMITED In weeks of internship in Hanoi Viet-Anh Education Company Limited, I had a chance to work in Communication/Marketing Department, which is based in Tran Quy Kien Branch Beside general activities in the first week of internship such as: learn about Hanoi Viet-Anh Education Company Limited and its general business activities; get to know the marketing process in Marketing Department, I assigned in some others real marketing activities such as: - Prepare and implement for “Voice Yourself Contest” Assign in writing articles for website, Facebook Fanpage, SEO and Media 3.1 Operation Roles Through the internship, besides assigning in “Voice Yourself Contest” and writing articles, I spent most of my time to read documents which related to company’s business, especially in marketing field I also normal office works such as arranging, categorizing files and documents, some paper works as well as preparing needed reports or documents for business activities In the first week, I had some training sessions about company’s general business activities, therefore I prepared by asking the supervisor for soft copy of articles introduce Hanoi Viet-Anh Education Company Limited’s establishment, development, vision and division Furthermore, I invested my leisure time to learn about English courses of English Camp Center, and try to remember necessary information such as: what it can bring to students, the level of the course and the price By doing all of those activities, I can understand how the company is establishing, producing and delivering service to the customers There was a big amount of information, at first I found it quite difficult to understand and remember However, through working process, training sessions and by summarizing it every day, I briefly remember the main information after week I participated in “Voice Yourself Contest” in the first four-weeks, which required me and all the staffs of the Marketing Department to work under high pressure because it was the most important event of the January and February 2016 This was the first time I assigned in a real business event, therefore I felt a little bit confused about what and how to things However, based on the guidance of other staffs, trained knowledge and personal skills, the result of my works was quite good 3.2 Voice Yourself Contest 3.2.1 Introduction about “Voice Yourself Contest” “Voice Yourself Contest” is organized by two English Clubs of English Camp and GLN English center for any Vietnamese who can speak English and does not limit the age of candidates It is a competition for candidates to challenge their English skills and creativity; there for brings the opportunities for them to be more confident “Voice Yourself Contest” allows the applicants to express their own creativity, speak out their views on multiple concerns in the community and society (GLN, 2016) Picture 3.1 Banner for “Voice Yourself Contest” (GLN, 2015)  Participants: - Vietnamese people who are studying, living and working in Hanoi No age limit to attend  Contest rules: The contest consists of three rounds: • First round: “Show your color” Topic: “Introduce yourself through an object that reveals the most about your characteristics” Require candidates to record a video in 25 minutes long to introduce themselves and send to the email of the contest • Second round: “Make your own way” Topic: “Pair up, create your own conversation and narrate a muted clip” 16 candidates who were selected from Round will be divided into pairs randomly and voice for one clip which was muted and selected by the examiners • Third round: “Voice Yourself” Debate and Eloquence “Express your personal views in debate and rhetoric” candidates who were selected from Round paired randomly and debate on topics which were selected by examiners After the debate round, candidates will be selected to eloquence round: selected their own topic randomly, prepare in minutes and present it in minutes 3.2.2 The assigned tasks: Because the contest went over the first round in 2015, my works in this contest start in the second round of the contest 3.2.2.1 Round of “Voice Yourself Contest” 3.2.2.1.1 Before the contest: I worked at the media company before, thus I had some experience in making plan for work The first mission I got was list necessary jobs for the competition The checklist for second round was divided into two main parts:  Decorate and prepare for the contest: weeks, I wrote about 20 teachers in Vietnamese Then sent to the supervisor for inspection guideline In the 3rd and 4th week of internship, I had to translate 20 articles into English My articles were supposed to post on the Facebook Fanpage, therefore they did not require it to be as formal as the article introduce about English Camp English Center For me, this task is easier than the first task because the vocabulary, grammar and style are in basic level Based on my writing skill, available information about teachers, it was not too difficult to complete 20 articles which satisfied the requirements (Hang, 2016), such as: - In 3-400 words long The vocabulary must in basic level Should be a little bit funny to attract Facebook users 3.3.1.3 SEO and media on the website 2.0 3.3.1.3.1 SEO I did not learn anything about SEO article therefore I had to join training sessions for SEO To be short, my task was wrote articles containing relevant “key phrases” for IELTS, TOEIC which designed by the Marketing Department The content might be sharing experiences in learning IELTS, TOEIC or sharing materials for learning English such as: books, reading files, listening files, tape scripts Start form 3rd and 4th week of the internship, my main task was to write articles on SEO website and keywords for PR which I had been assigned previously It took days for each articles, thus the number of SEO and PR articles I wrote in weeks was The same as other writing tasks above, I completed and sent SEO and PR articles to the supervisor to get feedback and edit 3.3.1.3.2 Website 2.0 One of the most important target market of English Camp is English for children English Camp has a plan for summer camp called “English Summer Camp” on 10 th July 2016, therefore from January, we have start a media campaign for it We focused on promotion on the website 2.0 for parents such as Webtretho.com, lamchame.org, chavame.com, yeutre.com, eva,vn with content related for the summer camp of English Camp English Center 3.4 Operation Process Beside of assigned in event, writing articles, in the last weeks I also take participated in operation process of the Marketing Department The operation process follow main steps:  Step 1: Receiving customer’s personal information from company’s source Information refers to: name, telephone number, email, age, needs and wants (Figure 3.4.1) In this step, based on received information, I spent some times to predict the English level of the customer, their style of conversation (how to impress them), and define the suitable English course Figure 3.4.1 Customers’ information (English Camp,2016)  Step 2: Making call directly to customers, provide needed detail about English course (Figure 3.4.2), and recognize real wants and needs of customers Figure 3.4.2 English Courses (English Camp,2016) For example, the student named Cam Anh had IELTS with band score 5.5 and want to improve it to band score 6.5, she’s 23 years old, so she might be a student or has just graduated from university Therefore, I made a direct phone call to provide her information of English courses: Upper B (5.5-6.0) and Advance (6.5-7.0) Try to be friendly and recognize her financial, need and wants  Step 3: After recognizing customer’s needs and wants, I persuaded her to register the courses and offer some bonus such as: free library, free grammar class etc Lastly, made a reservation for her to come to English Camp and register the course in nearest day  Step 4: Write down the important information about the customer in the form and send to Sales Department at the end of the day through email (Figure 3.4.3.)  Step 5: Send emails to customers to inform time and location for their reservation  Comments about the tasks assigned: I participated in this task from 3rd to 6th week of the internship Contacting with customers is considered as an important process in Marketing Department because this bring the source of customer to Sale Department to sell the service and develop the business It required staffs to have a good knowledge about the service, quality and negotiation skills Moreover, by contacting with customers, whether I can persuade them to register in the course or not, there is one thing I should bear in mind that I was speaking to customers on the behalf of the company; therefore, I can affect the brand image in customer’s mind To compare between this task and running “Voice Yourself Contest”, I found this task was much difficult than assigning in an event I had to control the volume of my voice, plan what to speak and response to customer’s request immediately through the phone There was only 2-4 minutes to talk with and persuade them, information provided need to be clear and as effective as possible I had some experience in working for Sales Department previously so my perform in this task was quite good, I got about appointments with customers every days, per week, about 36 in total after month As reported from Sales Department, 70% of my appointments were successful I consider this was a good result for my performance in the internship Figure 3.4.3 Information form for Sales Department (Cong,2016) CHAPTER 4: TASK ACHIEVEMENTS: 4.1 Accumulated experiences (knowledge, skills gained) The internship bring me chances to learn two biggest lessons: confidence and the sense of creativity By running an event, I actively acquaint with people, actively explore the work at practice, actively propose and work with others In Hanoi VietAnh Education Company Limited, every person have their own responsible and job, the working pressure is very high, therefore they not have enough time to take care, guide and direct me through the work As a result, I had chance to try to capture opportunities and learn a lot from reality I believe that these knowledge and experience will be a good foundation for my future career In 6-week of my internship, I got a great opportunity to occupation knowledge in practice As a marketer, I have occasions to practice my negotiation skills, understand how to work with colleagues and customers as well as partners of business… how to marketing in real life for an English center These lessons are beyond textbooks, beyond theory, beyond what I ever taught in the university, help me develop my skills in recognizing, considering and resolving the problem Working in real department, being received the occasions to apply my knowledge which learned from the school, made me quickly realize my weakness to improve for better future working perform Moreover, I achieved many soft skills after the internship such as communicating with others and handle the situation when it occurred For instance, when working directly with customers through telephone, I need to be flexible, friendly and helpful I have to listen to them carefully to recognize their needs and wants I learned that good listening skill can be the key to success in business communication Furthermore, working in an English center help me to get to know and build lots of relationship with customers, experienced colleagues, and even make new friends with people from different age, class, etc They not only help me in task I assigned but also may help me a lot in the future Last, the internship helps me to build and improve good habits in working condition Under high working pressure, I have to plan what to each day to use the resources in the most effective way First, I allocate time and plan progress, also prepare for every details, even the smallest one to avoid mistakes to occur I also improve my observant skill by observe how other staffs work and build myself a professional and efficient working style Additionally, to achieve more experience, I try to help others as much as I can, therefore, also build a good relationship with people During the internship, through my working process, task I assigned and mistake I made, I learned a lot and collected feedbacks, opinions from staffs in Marketing Department and other departments in most positive attitude I considered all the lessons I received from reality as my valuable asset that will probably the key for my success in the future 4.2 Matching between academic knowledge at school and real practice 4.2.1 Apply academic knowledge into practice The subjects I learned at university contributes a lot in my intern performance Knowledge from information technology is very effective in using office software including Word, Excel, PowerPoint, or online office website such as google drive, google docs Subjects such as Business Communication, Communication Marketing guide me to communicate well with customers and colleagues, to gain the trust of others and build good relationships with people Additionally, marketing theory which I learned in school is a good foundation for me to perform my job well, and I not face too many difficult in marketing activities Nevertheless, by learning and practicing writing skill in university, my writing tasks gain good feedback and valuation form my supervisor in Marketing Department It is clear to see that my teachers in the university shared me so many valuable experiences and knowledge 4.2.2 Differences between school knowledge and lessons got from intern There is a fact that working in reality is not as simple as applying theories into practice At the first week of intern, most of the time I spent on learning and observing staffs, and some basic tasks such as writing, the reason behind this is I lack of marketing experiences and knowledge on running an event Therefore, I have to learn new knowledge related to marketing in real world, new skills by observing colleagues, also change my thinking, working and decision making style to adapt the culture of the company Academic information requires high level of accuracy, however in reality, we must accept the fact that we work in flexible way and ready to change in order to adapt with changing situations and sometimes, there is nothing completely right or wrong, it depends on condition, parties involved, purposes Furthermore, marketing activities in real world have some differences compare to marketing theories I learned at school For example, I only learned about how to conduct a marketing plan, theory of e-commerce or how to promote a product or brand; but in my Marketing Department, the most common job is to apply SEO and media marketing on website 2.0 The lack of knowledge in those field required me to learn as soon as and as much as possible to ensure the efficiency of my performing task In addition, when using office equipment, I find a little bit confuse because I not know how to implement many functions which are not taught in the university such as using photocopy machine, scanner, projector, etc Last but not least, in the university, I learned most of the subject in English, therefore when working in Marketing Department where most of the tasks are in Vietnamese, I find some difficulty to adapt and apply my knowledge In order to solve this problem, besides my working time, I buy some books about marketing in Vietnamese to learn new knowledge, vocabulary and theory to perform my job better All in all, after spend time on studying as well as working, I gain better skills in Marketing field and get high valuation from the Marketing Executive in Hanoi Viet-Anh Education Company Limited II Conclusion During 6-week period of my internship at Hanoi Viet-Anh Education Company Limited, I gained a lot of skills and knowledge, thus become mature at work Under the guidance of Marketing Department staffs, I mastered and understand the concept of marketing, communication which I only learned from theory and books when I study at university Moreover, the internship brings me chance to apply my academic knowledge into practice and also helps me to develop my social relationships, not only with colleagues, business partners, and students of the English center but also peers – who came from different university This is the precious time of my life, which shows me how the real world working, doing business Through the internship, I can practice and prepare for my future career The internship brings unforgettable period of my life when I not only practice my knowledge but also learn more about social knowledge I assigned in so many tasks, therefore cannot avoid all the mistakes Luckily, the colleagues helped me a lot to solve the problems In particular, under the guidance of the staffs in Marketing Department, I worked hard and effectively I really hope that after graduate from International School, I will have chance to become a staffs of the Marketing Department of Hanoi Viet-Anh Education Company Limited III REFERENCES English Camp, 2015 Lich hoc tai English Camp [online] Available at: [Accessed 8th March 2016] English Camp, 2016 Khoá học IELTS English Camp [online] Available at: < http://englishcamp.edu.vn/category/khoa-hoc-ec/toeic-ielts-ky-thi-quoc-te/> [Accessed 8th March 2016] GLN, 2015 “Voice Yourself” thi tiếng anh sáng tạo thử thách lĩnh bạn trẻ [online] Available at: [Accessed 1st March 2016] English Camp, 2016 Theo dòng kiện: Voice Yourself Contest” Vòng bạn sẵn sàng? [online] Available at: < http://englishcamp.edu.vn/tin-tuc-su-kien/theodong-su-kien-voice-yourself-vong-2.html > [Accessed 1st March 2016] Hang, H hanghoang89bc@englishcamp.edu.vn, 2016 Requirements for articles company introduction, internship 2016 [email] Message to Ngan, D (hongngan93@gmail.com) Sent Thursday 21st January 2016: 8:15am Available at: https://mail.google.com/mail/u/0/#label/C%C6%A1+quan [Accessed 21st February 2016] Hang, H hanghoang89bc@englishcamp.edu.vn, 2016 Requirements for articles introduce teachers, internship 2016 [email] Message to Ngan, D (hongngan93@gmail.com) Sent Thursday 28st January 2016: 6:30pm Available at: https://mail.google.com/mail/u/0/#label/C%C6%A1+quan [Accessed 26st February 2016] English Camp, 2016 Customer Information February Potential Customer for Marketing Department Feb 2016 p.129 Cong, N thanhcongmkt@englishcamp.edu.vn, 2016 Marketing chuyển potential sang Sales [email] Message to Ngoc, P (ngocphamsales@englishcamp.edu.vn) Sent 16th Feb 2016: 4:58pm https://mail.englishcamp.edu.vn/u/0/#label/S%G8%Sa.html February 2016] Available [Accessed at: 16th VIETNAM NATIONAL UNIVERSITY, HANOI INTERNATIONAL SCHOOL SOCIAL REPUBLIC OF VIETNAM Independence – Liberty - Happiness Schedule of the graduate internship Internship Company/Institution Hanoi Viet-Anh Education Company Limited (English Camp English Center) Supervisor: Ms Nguyen Thi Minh Huyen Student’s full name: Do Hong Ngan Student’s ID: 11071430 Class:IB2012C Major: Bachelor in International Business……………………………………… Week Date Tasks performed - Learn about English Camp English center and general 18/1/2016- business activities 24/1/2016 - Write articles to introduce about English Camp and its teachers -Preparing, implementing “Voice Yourself Contest” 25/1/2016- - Write articles to introduce about English Camp and its 31/1/2016 teachers - Prepare for “Voice Yourself Contest” 15/2/2016- - Update articles on website and facebook page 21/2/2016 - Write articles to introduce about English Camp and its teachers Week Date Tasks performed - Update information and reply comment on Facebook 22/2/2016- page 28/2/2016 - Implementing “Voice Yourself Contest” - Write articles to introduce about English Camp and its teachers - SEO and media marketing on website 2.0 29/2/2016- - Write articles to introduce about English Camp and its 6/3/2016 teachers - SEO and media marketing on website 2.0 - Contact directly to the customers, find potential customers 7/3/2016- - SEO and media marketing on website 2.0 13/3/2016 - Contact directly to the customers, find potential customers VIETNAM NATIONAL UNIVERSITY, HANOI INTERNATIONAL SCHOOL SOCIAL REPUBLIC OF VIETNAM Independence – Liberty - Happiness Graduate Internship Evaluation (for Internship Company/Institution) Student’s full name: Do Hong Ngan Student’s ID: 11071430 Class: IB2012C Major: Bachelor in International Busines ……………………………………… Internship Company/Institution: Hanoi Viet-Anh Education Company Limited Internship period: …18/1/2016 – 13/3/2016 Sponsor: ………………………………………………………………………… Compliance with regulations of the company/institution: - Đi làm đầy đủ giờ, thực nghiêm túc quy định trang phục tác phong làm việc - Chăm chỉ, tinh thần học tập công việc tốt - Hăng hái tham giá hoạt động công ty Relationships, communication in the company/institution: - Có tinh thần cầu tiến, chăm chỉ, tác phong làm việc tích cực - Lịch sự, lễ phép, có quan hệ tốt với đồng nghiệp, khách hàng - Ưu điểm thân thiện, hòa đồng, ban đầu nhút nhát cải thiện nhiều sau tuần đầu tập The assessment of knowledge, skills and attitudes: - Có kiến thức tảng tốt lĩnh vực Marketing - Có kinh nghiệm việc lên checklist công việc, kỹ viết tốt, đặc biệt viết Tiếng Việt - Có kỹ giao tiếp tốt với học viên trung tâm thí sinh tham gia event công ty - Phong thái làm việc tự tin, ham học hỏi, chịu áp lực công việc cao - Chưa có kinh nghiệm thực tế việc chạy event, hoạt động marketing SEO vv… tiếp thu nhanh sau buổi training - Biết áp dụng kiến thức training vào công việc cách nhanh chóng khoa học - Kỹ giao tiếp qua điện thoại tốt, nắm bắt nhu cầu khách hàng có khả thuyết phục Đa số kết chuyển khách hàng potential cho Sales Department thành công Có tiềm lĩnh vực sales Confirmation of Internship Company/Institution (Signature and Full name) Hanoi, ………………………………… Sponsor (Signature and Full name) [...]... customers VIETNAM NATIONAL UNIVERSITY, HANOI INTERNATIONAL SCHOOL SOCIAL REPUBLIC OF VIETNAM Independence – Liberty - Happiness Graduate Internship Evaluation (for Internship Company/ Institution) Student’s full name: Do Hong Ngan Student’s ID: 11071430 Class: IB2012C Major: Bachelor in International Busines ……………………………………… Internship Company/ Institution: Hanoi Viet -Anh Education Company Limited Internship. .. Viet -Anh Education Company Limited II Conclusion During 6-week period of my internship at Hanoi Viet -Anh Education Company Limited, I gained a lot of skills and knowledge, thus become mature at work Under the guidance of Marketing Department staffs, I mastered and understand the concept of marketing, communication which I only learned from theory and books when I study at university Moreover, the internship. .. time, it was not as good as the requirement of Hanoi Viet -Anh Education Company Limited, however, the leader of content team guided me to find the errors and how to fix it This task lasts for two weeks of the internship 3.3.1.2 Write articles to introduce English teachers: As mentioned in the first part of the report, Hanoi Viet -Anh Education Company Limited has 30 teachers in both of Tran Quy Kien... Available [Accessed at: 16th VIETNAM NATIONAL UNIVERSITY, HANOI INTERNATIONAL SCHOOL SOCIAL REPUBLIC OF VIETNAM Independence – Liberty - Happiness Schedule of the graduate internship Internship Company/ Institution Hanoi Viet -Anh Education Company Limited (English Camp English Center) 2 Supervisor: Ms Nguyen Thi Minh Huyen 3 Student’s full name: Do Hong Ngan Student’s ID: 11071430... contest, I connected with colleague 3.3 Other tasks 3.3.1 Write articles 3.3.1.1 Write articles to introduce English Camp Center In the first week of the internship, I joined 4 training classes to learn about basic information of Hanoi Viet -Anh Education Company Limited Based on personal knowledge and available data, my task was rewrite some articles to introduce about English Camp Center in a new way Requirements... in Marketing Department, I worked hard and effectively I really hope that after graduate from International School, I will have chance to become a staffs of the Marketing Department of Hanoi Viet -Anh Education Company Limited III REFERENCES English Camp, 2015 Lich hoc tai English Camp [online] Available at: [Accessed 8th March 2016] English Camp,... lessons: confidence and the sense of creativity By running an event, I actively acquaint with people, actively explore the work at practice, actively propose and work with others In Hanoi VietAnh Education Company Limited, every person have their own responsible and job, the working pressure is very high, therefore they do not have enough time to take care, guide and direct me through the work As a... be in 600 – 800 words long Must contains information such as: establishment and development of the company, Vision, mission, achievements and briefly introduce about - Vietnamese and foreign teachers The articles must have both of English and Vietnamese version This was the first task I assigned in the internship, unlike writing an essay or assignment in the university, I had to wrote articles which... Department Feb 2016 p.129 Cong, N thanhcongmkt@englishcamp.edu.vn, 2016 Marketing chuyển potential sang Sales [email] Message to Ngoc, P (ngocphamsales@englishcamp.edu.vn) Sent 16th Feb 2016: 4:58pm https://mail.englishcamp.edu.vn/u/0/#label/S%G8%Sa.html February 2016] Available [Accessed at: 16th VIETNAM NATIONAL UNIVERSITY, HANOI INTERNATIONAL SCHOOL SOCIAL REPUBLIC OF VIETNAM Independence – Liberty -... Sponsor: ………………………………………………………………………… 1 Compliance with regulations of the company/ institution: - Đi làm đầy đủ đúng giờ, thực hiện nghiêm túc quy định về trang phục và tác phong làm việc - Chăm chỉ, tinh thần học tập trong công việc tốt - Hăng hái tham giá các hoạt động trong và ngoài công ty 2 Relationships, communication in the company/ institution: - Có tinh thần cầu tiến, chăm chỉ, tác phong làm việc