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Có nhiều doanh nghiệp đạt được những thành công vang dội có tầm ảnh hưởng tới thế giới nhưng bên cạnh đó không ít doanh nghiệp đã phá sản ảnh hưởng ít nhiều tới nền kinh tế. Những doanh nghiệp thành công là những doanh nghiệp biết kết hợp rất nhiều yếu tố . Đặc biệt
MẪ U TH ƯTÍN TH ƯƠN G M Ạ I TI Ế NG ANH COMMERCIAL CORRESPONDENCE- THƯ TÍN THƯƠNG MẠI Business letter- Order Sample Dear Mr Schmidth Thank you for your enquiry of 30 May 2012 and please find enclosed our offer for bamboo salad bowl sets No 05/VH-WM/12 and the latest catalogue However, we would like to note the following points: The price at which the goods are offered is USD 10.5 per set CIF Hamburg, Germany including packing, firm within three months, we also allow a 5% usual trade discount of FOB price for your first order We have the good available for immediate shipment from stock within weeks from receipt of your official order for order under 2000 sets Payment is to be made in US Dollar by L/C at sight to be opened through CommerzBank, Muenchen 30 days prior to the shipment We assure you that our bamboo salad bowl sets are food safe, attractive in design, reasonable in price will be popular in the Europe We look forward to your early order Yours sincerely Michael Hoang Director MẪU CÂU ORDER Commercial Correspondence- THƯ TÍN THƯƠNG MẠI Business letter- Order MẪU CÂU Thank you for your offer dated December and we agree on your stated terms and conditions We would like to thank you for the samples sent to us on 25 last month and would be glad if you accept and make up our enclosed immediately for various carpets 3 We thank you for offer no 234 of May for small sized agricultural machines and glad to place an order on the terms and conditions as follows We would like to confirm your order No by telex sent this morning reading in full as follows: “10 pumps type… At the price of USD 1200 per unit FOB Haiphong for immediate shipment and payment to be made by irrevocable L/C as usual and state some following points: Thank you for sending us your catalogue and current price list with your offer No … dated August, but we regret to inform that your price is higher than that of other suppliers However, we hope to have other chance to business with you in the future Could you please arrange for immediate dispatch? And by the way we enclose the detailed instructions for packing and marking for your attention We would appreciate your dispatch exactly at the due stated in the order and we shall not take delivery of the goods after 31 December when the season is over in our market We believe that our products with high quality will sell well, and look forward to receiving your further orders We would like to have three sets of technical instructions for the machine’s installment, operation and maintenance Once of the sets is to be air-mailed in advance so that we can translate into Vietnamese for domestic consumers, the other two sets are to be shipped with the goods 10 We think these machines will be guaranteed within 24 months from the delivery date and months since the usage dates 11 The goods under the order No… dated 25 April are ready for collection We would like to open a L/C on the terms and conditions as mentioned in the order above 12 We are glad to inform you that the consignment of components for colored TV assembly under your order No… has been shipped on board SS Hau River The ship will be sailing from Osaka tomorrow, and we hope when the goods arrive in HCM city, you will be satisfied with them and our promptness in dealing your order 13 Today, we have received in full the goods placed under order No… and would like to thank you for your special attention to this order As stated this is only a trial order Next month we will place large orders and hope to receive your regarding special order care 14 We hope that the perfect fulfillment of the order will lead to better future business relationship on the basic of mutual benefit 15 We can now feel at ease as our order No … has been finally fulfilled Through there were insurmountable difficulties and thought of canceling the order sprang up to our mind at times during the execution of the order We hope our further large orders in the future will be executed promptly and most efficiently IF you have any question, please contact me at yahoo: dichthuatchaua.com@gmail.com ĐẶT HÀNG-ORDER Thư tín thương mại- Business letter/ Commercial Correspondence Đặt hàng- Order State of ordering goods: I Placing an order Order by letter: - Must be accurate, clear and easy to understand - Includes full details of the seller and buyer’s address, order number and description of the goods: name, reference number, number of units, unit price… - State your requirements as to delivery address, date and mode of transport, insurance, the term of payment agreed, discount… Order form - Must be provided by the seller - The forms are pre-numbered, and there fore, easy to refer to - Important details can not easily be overlooked - It is easy to see the general conditions on the front under which orders are placed - Must be sent with a covering letter to confirm the details in writing to avoid misunderstandings Covering letter a Explain there is an order accompany the letter + gửi kèm thư đơn đặt hàng số 345 hỏi mua 25 máy thu bán dẫn hiệu “clearsound” + Please find enclosed our Order No 345 for 25 “clearsound” transitor receivers + thank you for your reply of April regarding our email about the labtops Enclosed you will find our official order for 1000 labtops b Confirm important details such as terms of payment, discount, delivery, and methods of delivery + theo thỏa thuận, ngài toán sau 30 ngày chấp nhận đổi chứng từ chứng từ gửi cho ngân hàng chúng tôi( Ngân hàng ngoại thương Việt Nam) + As agreed you will draw on us at 30 days, D/A, with the documents being sent to our bank, the bank for Foreign trade of Vietnam, Vietcombank + Chúng xác nhận toán thư tín dụng không hủy ngang xin mở ngân hàng khoảng thời gian 90 ngày + We would like to confirm that payment is to be made by irrevocable L/C for 90 days + Chúng xin cảm ơn ngài cho hưởng mức chiết khấu thương mại 30% 10% chiết khấu theo số lượng + We would like to thank you for the 30% trade discount and 10% quantity discount you allowed us +Chúng xin nói mức chiết khấu thương mại 25% phù hợp + We would like to say that the 25% trade discount is quite safisfactoy + điều quan trọng hàng phải giao trước đầu tháng 11 cho kịp mùa giáng sinh + it is essential that the goods are delivered before the beginning of November in time for the Christmas rush c Methods of delivery: It is a good idea to advise the company on how you want the goods packed and sent + Hãy nhớ vận chuyển đường hàng không đảm bảo giao hàng nhanh chóng + Please remember that only airfreight will ensure prompt delivery d Packing: Advise your supplier how you want the goods packed and marked so that they can easily be recognized by the supplier and customer + Mỗi đĩa phải gói riêng giấy bọc rơm bên vận chuyển thùng thưa gỗ bên ghi rõ”sản phẩm Mỹ” đánh số từ 1-10 +Each piece of crockery is to be individually wrapped in thick paper, packed in straw and shipped in wood crates with the words”product of the USA marked outside and numbered 1-10” + Loại thảm phải đóng gói có đai hai đầu để tránh bị mòn + The carpets should be wrapped and hooped at both ends to avoid wear e Enclosing: + Chúng đặt hàng nhiều đơn hàng hoàn thiện làm hài long + We will place further orders if this one is completed to our satisfaction + Nếu đơn hàng thử thỏa mãn yêu cầu chắn làm tăng hoạt động kinh doanh tương lai gần + If this trial order is met satisfactorily, it is likely to lead to further business in the near future II Acknowledging an order An order should be acknowledged as soon as it is received + Chúng vui mừng thông báo với ngài thực xong đơn hàng ngài thu xếp để giao + We are pleased to inform you that we have already made up your order and are now making arrangements for shipment to Osaka + Đơn hàng số 642 xử lý sẵn sàng giao vào cuối tuần + Your order no 642 is now being processed and should be ready for dispatch by the end of this week III Advising dispatch When the goods are dispatched, the buyer should be notified, either by advice note or by letter stating what has been sent, when the goods were send and reached the destination, the means of transport used, so that he an make the necessary arrangements to get the goods + hàng ngài đặt mua xếp lên tàu Oriet từ Hải phòng vào ngày 4/5 đến Kobe vào ngày 8/5 Các chứng từ vận tải chuyển cho Ngân hàng Kobe để nhận hàng + Your order is already on board the SS Orient and sailing from Hai phong on May and arriving Kobe on May The shipping documents have been forwarded to your bank in Kobe for collection IV Decling the order - Reasons for decling an order + The seller is not satisfied with the buyer’s terms and conditions + The goods are not available + The buyer’s credit is suspected - How to write letters rejecting orders? + Regret your inability to met the buyer’s needs + Propose an alternative product, if one is available V Seller’s counter offer When the seller receives an order he can not meet for some reasons, he mays: + send a substitute + made a counter offer + regretfully decline the order Exercise Chúng xin cảm ơn thư chào hàng ngài đề ngày tháng 12 thấy chấp nhận điều kiện nêu đó: Thank you for your offer dated December and we agree on your stated terms and conditions Chúng xin cảm ơn hàng mẫu ngài gửi cho hôm 25 tháng trước vui mừng ngài chấp nhận thực đơn đặt hàng mua loại thảm mà gửi kèm thư We would like to thank you for the samples sent to us on 25 last month and would be glad if you accept and make up our enclosed order immediately for various carpets If you have any question, not hesitate to contact me at yahoo:dichthuatchaua.com@gmail.com BÁO GIÁ QUOTATION Thư tín thương mại- Commercial Correspondence/ Business letter Báo giá- quotation What is a quotation? A quotation is a promise to supply goods on terms stated (các điều kiện nêu rõ) What information is in a quotation? Thank customers for their interests e.g: Thank you for your enquiry dated 21 April 2010 asking about/concerning(lien quan) our sport wear Details about prices, discounts, terms of payments e.g: We usually allow a 15% trade discount on/for orders of over 1000 units 5% off retail price: giảm giá 5% giá bán lẻ The price quoted is $200 C.I.F Hai Phong Payment by irrevocable letter of credit/checque/in cash/ Terms of delivery: An expression of hope that the quotation will be accepted Tabulated quotation: lập bảng/danh sách Covering letter: thư gửi kèm place more emphasis on the points you want to get attention from customers and take the chance (tận dụng hội) sto introduce st new to the customers If you have any question, not hesitate to contact me at yahoo: dichthuatchaua.com@gmail.com LAYOUT OF BUSINESS LETTER The importance of business letters A mean to keep contact with customers To exchange information/understanding customer’s requirement/ to get to know customers To create a good impression on customers Letter parts Letter head/ sender’s address The printed letter head is on the middle-top of the paper The sender’s address is always place on the top right-hand side of the paper It includes the name of the company/address/ telephone and fax number/email and website address Date line is below the sender’s address(not to write months in feeder to avoid confuse American English: 1/11/2010 means November British English: 1/11/2010 means January Reference initials Consist of the signer’s initials: Our ref: NT/TH Your ref: PQ/23 Inside address On the left hand side of the paper It includes: • courtesy title+ name of receiver • Job title • Name of the company • Name of the house or building • Number of the house + street • Name of town/city, postcode • Name of country e.g Mr Vu Nga 1 1 Sales manager Westwood Ltd Nguyen Xien Street Thanh Xuan, Hanoi Vietnam Attention line(not always require) For the attention of the production manager The opening salutation Dear Sir, Dear Sirs Dear Madam Dear Sir/Madam Dear Mr Smith Dear Mrs Alison Dear Miss Anna Dear Ms Alison Subject line Re: order No 136 Body of the letter: message is paragraphs The closing salutation: Dear sir Yours faithfully Dear Mr Smith Yours sincerely Signature Hand written signature The writer full name Job title +p.p(pre pro): for and on behalf of the manager e.g Yours sincerely Hoan Vu Nga Sales Manager e.g: Yours sincerely Hai Mr Danny p.p Vu Nga Sales Manager Enclose reminder Enc./End Enc Catalogue and price list - Bill of Lading(2 coppies) • • Invoice(1 copy) Price list(2 copies) Cc: carbon copy Bcc: blind carbon copy Letter layout Full blocked format: all parts of the letter begins at the left hand side Blocked format: the same as full blocked format, except the date line, reference initials, the closing salutation, signature and the sender’s address identification are on the right ½ semi-blocked format: the same as blocked format: the beginning of each paragraph is indented or 10 spaces MẪU THƯ REQUEST Inquiry samples Dear sir Thank you for enquiry of 4th April in which you asked about our carpets and the conditions and terms for a big order We ‘ve already sent you by parcel post a range of rug samples which are made of different materials, including synthetic fiber We have enclosed the price lists, details about the terms and conditions for the order with big quantity We are looking forward to hearing from you and to your opinion about our products Yours faithfully Vu nga Vienam Export company Thưa ngài, Chúng xin cảm ơn thư ngài đề ngày tháng hỏi loại thảm điều kiện cho đơn đặt hàng mua số lượng lớn Chúng gửi bưu kiện hàng loạt mẫu thảm thuộc đề tài nguyên liệu khác kế sợi tổng hợp Chúng xin gửi kèm bảng giá, với chi tiết điều kiện cho đơn mua hàng mua số lượng lớn Chúng mong tin ý kiến ngài loại thảm Kính chào Từ vựng: Sport wear: quần áo thể thao Clothes: quấn áo chung chung To appreciate: cảm kích For your reference: dành cho ngài tham khảo To be very interested in: quan tâm, Best attention, To place great emphasis on st Good value for money: đáng tiền Sole exporter: nhà xuất độc quyền Specification: đặc điểm kỹ thuật, quy cách Test certification: giấy chứng nhận kiểm tra Immediate shipment: giao hàng Dịch câu kết thúc thư hỏi hàng: Chúng hy vọng nhận thư hồi âm ngài tương lai gần Chúng mong sớm nhận thư trả lời ngài Cuối cùng, muốn lưu ý cần phải giao hàng trước Giáng Sinh hy vọng có đước đảm bảo ngài Nếu ngài đồng ý giảm giá theo yêu cầu chúng tôi, đặt hàng mua số lượng lớn Chúng cần giao hàng nhanh có luân chuyển hàng liên tục Do cần ngài đảm bảo lúc cúng giao hạn Nếu sản phẩm tốt đặt hàng nhiều tương lai Nếu giá niêm yết cạnh tranh, chất lượng đạt tiêu chuẩn, đặt hàng thường xuyên Miễn ngài báo giá hợp lý đảm bảo giao hàng vòng tuần sau nhận đơn đặt hàng đặt hàng thường xuyên We hope to hear from you in the near future 10 We would be grateful for as early reply 11 Finally, we would like to point out that delivery before Christmas is essential, and hope that you can offer us that guarantee 12 If you can offer to the concession we have asked for, we will place a substantial order 13 Prompt delivery would be necessary as we have a rapid turnover We would therefore need your assurance that you could meet all delivery date 14 If the product is satisfactory we will place further orders with you in the future 15 If the price quoted are competitive and the quality up to standard, we will order on a regular basic 16 Provided you can offer favorable quotations and guarantee delivery within four weeks from receipt of order, we will place regular orders with you Các câu mở đầu thư hỏi hàng: Công ty chi nhánh IBM chuyên phần mền máy tính Phòng thương mại quốc tế Việt Nam giới thiệu cho Chúng cửa hàng băng đĩa lớn thị trường Paris, muốn biết thêm loại băng casset quảng cáo tờ Hife news số tháng 4 Nhờ hiệp hội thương mại Hà Nội mà biết đươc địa ngài Our company is a subsidiary of IBM and we specialize in software We were given your name by the Vietnam International Chamber of Commercial We are a large record store in the center Paris and we would like to know more about the tapes and cassettes you advertised in this month’s editing of “Hifi news” We are indebted for your address to the Trade Association in Hanoi Đề nghị ngài gửi cho bảng giá cập nhật niêm yết giá cạnh tranh cho loại vật liệu xây dựng ngài Chúng cảm kích có thêm thông tin chi tiết phần mền hệ thống mà ngài quảng cáo địa điện tử ngài Chúng dự định đặt đơn hàng với số lượng lớn muốn biết mức chiết khấu theo số lượng mà ngài cho phép Chúng thường giao dịch theo mức chiết khấu thương mại 30% với đơn hàng lớn 1000 Please would you send me as up-to-date price list, quoting your most competitive prices for your building materials We would appreciate more details about your system software which you are currently advertising on your website We intend to place a substantial order and would like therefore like to know what quantity discount you allow We usually deal on a 30% trade discount for orders over 1000 units Tra loi thu hoi hang Chúng mừng ngài gửi cho ca-ta-log bảng giá hành cho mặt hàng nói Chúng khách hàng thường xuyên mua mặt hàng vui mừng nều ngài gửi mẫu cho biết giá thấp ngài chào bán Chúng muốn mua quần áo may sẵn, nam nữ ngài, giao hàng Đề nghị ngài gửi mẫu hàng cho biết chi tiết giá toán Giao hàng vòng tháng kể từ nhận đơn hàng ngài Chúng muốn mua xi măng nhãn hiệu Rồng đỏ ngài vui mừng ngài báo giá F.O.B Hải Phòng cho Chúng tiếc báo cho ngài bán cho ngài mặt hàng nhu cầu nước lớn mà không thỏa mãn Chúng không sản xuất mặt hàng ngài hỏi mua năm chào bán cho ngài mặt hàng tương tự với giá 500 bảng Anh C.I.F Liverpool Nếu ngài bán cho mặt hàng có phẩm chất cần, đặt mua thường xuyên với số lượng lớn Nếu hàng ngài mẫu, tin bán chạy 10 Chúng mong nhận tin ngài sớm mong gặp ngài tương lai không xa We are please if you send us the latest catalogue and the current price list for the above mentioned products We regularly buy this kind of product and we are very pleased if you send s the sample and the lowest possible price you can offer We would like to buy your ready-made clothes for men and ladies, immediate shipment Would you please send us sample of the goods and details about prices and terms of payment Delivery within one month upon receipt of/from the date of receiving your order We are interested in your Red Dragon cements and would be glad if your prices are quoted We are very sorry to inform you that we could not sell these commodities immediately because the big demand at home which we can’t meet We haven’t produced the items of the goods which you requested for several years but we can offer the similar ones at the price of £ 500 C.I.F Liverpool per ton If you could supply us goods with the quality we need we would place substantial orders on a regular basic If your products up to the samples we believe that it will be sold well here We are looking forward to hearing from you soon and to meeting you in the near future Sight draft: hối phiếu trả Retail outlet: cửa hàng bán lẻ To place an order for a computer system: đặt đơn hàng hệ thống máy tính 5% of net price: giảm giá 5% giá trị thực A special discount on large orders: mức chiết khấu đặc biệt 15% cho đơn hàng đặt hàng với số lượng lớn If you have any question, not hesitate to contact me at yahoo: dichthuatchaua.com@gmail.com MẪU THƯ TRẢ LỜI-REPLY REQUEST Replies to enquiries Opening - Mention your prospective customer’s name Thank the writer for his or her enquiry, acknowledge the interest in your company - Mention the date of his or her letter and quote/ any other references e.g: - Thank for your enquiry dated 10 May, 2010 in which you asked about our sweaters for men Confirm that you can help - let the enquirer know near the start of your reply if you have the product or can provide the service he or she is asking about e.g: Thank you for your enquiry dated July 2009 in which you asked about our batteries We are pleased to inform you that we have a new line of batteries that fit… Selling your product: - Explain how it is suitable for your customer’s needs Encourage or persuade your prospective customer to business with you or giving guarantee Mention one or two selling points of your product, including any guarantee, special offer, and discounts… Mention not only the specific facts your correspondent requested, but also any place, catalogues, samples, demonstrations… If the information is not provided, you should explain fact fully to maintain the customer’s goodwill or offer as alternative or refer to another place Close - Thank the customer for contacting you - Encourage further enquiries THƯ HỎI THÔNG TIN-INQUIRIES ENQUIRY What is an inquiry/enquiry? A letter asking for information How to make enquiries? - By telephone/ email/ fax/ telex - To more than one supplierà to get the best offer by comparing prices/quality/terms of payment/ terms of delivery/ discounts… What to write things: - Say who you are/ what you are doing - How you know about supplier - Tell the supplier what you want + asking for sample products + asking for price list, catalogue, prospectus, some more details about the products: patterns, demonstrations… + suggesting discounts, terms of payments… VD: + We are manufacturer of broad-way delivery vehicles and electric vehicles disable people We are looking for/ seeking for an alternative supplier a light batteries to power our these vehicles + We are very interested in your sweater advertised in the Times issued last month THƯ CHÀO HÀNG Mẫu thư chào hàng số Dear sirs Re: rush mats We would like to thank you for your letter of 25 June and we were pleased to learn that you liked our rush mats We are happy to offer you the goods on the following terms and conditions, subject to our final acceptance upon receipt of your order Commodity: fancy rush mats Quantity: 5000 pieces Specification: as per enclosed specifications Price: GBP per unit CIF Hamburg including packing Packing: 20 pieces in one bale wrapped in strong rush-matting and steel hooped Delivery: in one lot in mid August Payment: in Pound sterling of Great Britain by an irrevocable letter of credit to be opened through London Commercial Bank, 15 days prior to the shipment to the account of the Bank for Foreign Trade of Vietnam in our favour We look forward to your early order and assure you that any of yours orders will have our best attention Yours faithfully Vu Nga Mẫu thư chào hàng số Dear sirs, Thank you for your enquiry of December for our rattan ware We would like to inform you that the items you requested namely shopping baskets and fruit plates are out of stock However, we are able to offer you similar products made of carefully selected bamboos As you will see from the enclosed photo of the samples, the items marked VH3320 and VH3312 are much more attractive in design than usual existing ones Our products are available in various standard sizes with different designs and we are in position to deliver the goods in different sizes, designs and colors with three months from receipt of the order on request Our bamboo products are more and more beautiful and attractive thanks to the technical process which make them durable and artistic We therefore, believe that the offered goods will be favorably received by British customers and sell well there We assure you that any of your orders will have our great attention Yours faithfully Vu Ngà Mẫu câu We acknowledged with thanks for your enquiry of December for our Laocai apatite (Hoang Thach cement, kitchen ware, rattan chairs, range of woolen carpets…) With reference of your enquiry date 20 October boxed peanuts and pineapples We are pleased to offer you these three items on most favorable terms and conditions It is our pleasure to receive your letter dated 14 December asking for supply of anise and pine oil, and as requested, we have sent you the samples by post We thank you for your enquiry of October for vase line and are please to offer firm, subject to acceptance within 10 days for 1000 tons at the price of ….per ton CIF… We would like to buy ten pumps type X30 and ten pumps type X-25 Could you let us know if you allow a 5% discount for order of this quantity? We regret to inform you that we cannot allow discount on such a small order If you increase your volume up to 30 units, we are prepared to give you a 2.5% discount Delivery is to be made as soon as possible but no later than December We shall try our best to deliver the goods by the middle of November or at the latest by the end of that month With regard to the terms of payment, payment is to be made by irrevocable letter of credit The letter of credit shall be opened through the Bank for Foreign Trade of Vietnam 15 days prior to the shipment to the account of Northern Europe Commercial bank in your favour We would appreciate if you could dispatch half the quantity we ordered and the rest will be sent in weeks’ time We regret to inform you that our inability to give you an immediate order/shipment of hand bag at present We will allow you a discount of 5% on orders of quantities of 150000 pieces or more We shall be glad to serve/ to be of service you and hope to receive your further orders [...]... niêm yết giá cạnh tranh nhất cho các loại vật liệu xây dựng của các ngài 2 Chúng tôi rất cảm kích nếu có thêm thông tin chi tiết về phần mền hệ thống mà các ngài đang quảng cáo địa chỉ điện tử của các ngài 3 Chúng tôi dự định đặt một đơn hàng với số lượng lớn và do đó muốn biết mức chiết khấu theo số lượng mà các ngài cho phép 4 Chúng tôi thư ng giao dịch theo mức chiết khấu thư ng mại 30% với những... hành cho những mặt hàng nói trên Chúng tôi là khách hàng thư ng xuyên mua mặt hàng này và chúng tôi sẽ rất vui mừng nều các ngài gửi mẫu và cho chúng tôi biết giá thấp nhất các ngài có thể chào bán Chúng tôi muốn mua quần áo may sẵn, nam nữ của các ngài, giao hàng ngay Đề nghị các ngài gửi mẫu hàng này và cho chúng tôi biết chi tiết về giá cả và thanh toán Giao hàng trong vòng một tháng kể từ khi nhận...4 Nhờ hiệp hội thư ng mại ở Hà Nội mà chúng tôi biết đươc địa chỉ của các ngài Our company is a subsidiary of IBM and we specialize in software 1 We were given your name by the Vietnam International Chamber of Commercial... mua mấy năm nay rồi nhưng chúng tôi có thể chào bán cho các ngài những mặt hàng tương tự với giá 500 bảng Anh C.I.F Liverpool mỗi tấn 8 Nếu các ngài có thể bán cho chúng tôi những mặt hàng có phẩm chất chúng tôi cần, chúng tôi sẽ đặt mua thư ng xuyên với số lượng lớn 9 Nếu hàng của các ngài được như mẫu, chúng tôi tin là sẽ bán rất chạy ở đây 10 Chúng tôi mong nhận được tin của các ngài sớm và mong được... To place an order for a computer system: đặt một đơn hàng về hệ thống máy tính 5% of net price: giảm giá 5% giá trị thực A special discount on large orders: mức chiết khấu đặc biệt 15% cho những đơn hàng đặt hàng với số lượng lớn If you have any question, do not hesitate to contact me at yahoo: dichthuatchaua.com@gmail.com 7 MẪU THƯ TRẢ LỜI-REPLY REQUEST Replies to enquiries Opening - Mention your prospective... people We are looking for/ seeking for an alternative supplier a light batteries to power our these vehicles + We are very interested in your sweater advertised in the Times issued last month THƯ CHÀO HÀNG Mẫu thư chào hàng số 1 Dear sirs Re: rush mats We would like to thank you for your letter of 25 June and we were pleased to learn that you liked our rush mats We are happy to offer you the goods on... to the account of the Bank for Foreign Trade of Vietnam in our favour We look forward to your early order and assure you that any of yours orders will have our best attention Yours faithfully Vu Nga Mẫu thư chào hàng số 2 Dear sirs, Thank you for your enquiry of 4 December for our rattan ware We would like to inform you that the items you requested namely shopping baskets and fruit plates are out of... provided, you should explain fact fully to maintain the customer’s goodwill or offer as alternative or refer to another place Close - Thank the customer for contacting you - Encourage further enquiries THƯ HỎI THÔNG TIN-INQUIRIES ENQUIRY What is an inquiry/enquiry? A letter asking for information 2 How to make enquiries? - By telephone/ email/ fax/ telex - To more than one supplierà to get the best offer... therefore, believe that the offered goods will be favorably received by British customers and sell well there We assure you that any of your orders will have our great attention Yours faithfully Vu Ngà 3 Mẫu câu We acknowledged with thanks for your enquiry of 1 December for our Laocai apatite (Hoang Thach cement, kitchen ware, rattan chairs, range of woolen carpets…) With reference of your enquiry date ... chiết khấu thư ng mại 30% 10% chiết khấu theo số lượng + We would like to thank you for the 30% trade discount and 10% quantity discount you allowed us +Chúng xin nói mức chiết khấu thư ng mại 25%... have any question, please contact me at yahoo: dichthuatchaua.com@gmail.com ĐẶT HÀNG-ORDER Thư tín thư ng mại- Business letter/ Commercial Correspondence Đặt hàng- Order State of ordering goods:... question, not hesitate to contact me at yahoo:dichthuatchaua.com@gmail.com BÁO GIÁ QUOTATION Thư tín thư ng mại- Commercial Correspondence/ Business letter Báo giá- quotation What is a quotation?