- Tp H lu Tr n Vi t Quang Khoa Trang 1 1.1 1.1.1 1.1.2 1.1.3 1.2 1.2.1 1.2.2 10 1.2.3 11 1.2.4 12 1.3 20 1.3.1 20 1.3.2 20 1.3.3 22 1.4 Chi 27 1.4.1 27 1.4.2 30 NG 33 - CHI 33 2.1 - Chi 33 i - 33 - 36 2.2 - giai - 2012 41 2.2.1 D 42 2.2.2 D - 42 - 50 2.2.4 - Chi 50 2.2 - 59 64 64 3.1 64 66 66 3.1.3 nh - Chi 68 68 - Chi 70 3.3.1 70 3.3.2 71 3.3.3 74 3.3.4 75 3.3.5 76 3.3.6 76 3.3.7 77 79 S HI U B ng 2.1 TRANG K t qu ho ng kinh doanh c a Vietcombank - Chi H B ng 2.2 Ngu n v 34 n 2010 - 2012 ng t i Vietcombank H 36 n 2010 - 2012 B ng 2.3 d ng v n t i Vietcombank H 38 n 2010 - 2012 B ng 2.4 Doanh thu t d ch v a Vietcombank Chi nh nh Th nh ph H 40 n 2010 - 2012 B ng 2.5 Ngu n v ng t d n c t n 43 2010 - 2012 B ng 2.6 Doanh s p v nh t i Vietcombank 45 Chi nh nh Th nh ph H n 2010 - 2012 B ng 2.7 Doanh s chuy n ti n qu c t iv i chi 47 2012 B ng 2.8 48 Chi nh nh Th nh ph 2012 B ng 2.9 50 Chi nh nh Th nh ph 2012 Bi u 2.1 T n, V , L i nhu thu c a Vietcombank - Chi nh nh Th nh ph H n 2010 - 2012 c 35 Bi 2.2 T ng tr Bi ng GDP Vi t Nam giai o n 2010 2.3 Thu nh 2012 i c a Vi t Nam giai 55 56 n 2010 - 2012 2.1 B H t ch c Vietcombank Ph L c T Ch vi t t t ng Anh ng Vi t ATM nt GDP ng T ng s n ph m qu c n i NHBL NHTM SBI i State Bank of India c TCTD USD T ch c t n d ng United States dollar m iC VIETCOMBANK ph n Ngo i VN Vi t Nam VND WTO t Nam Vi World Trade Organization T ch ng i th gi i 1 h a h a h a h a h a b v a v nh , , ng nh ng t n t i m t s y u t thi u b n v ng m c d c s t ng Chi s hy Chi n i ri ng t p trung nghi n ph n t ch ch v NHBL c a Vietcombank n i chung x yd NHBL t i a tr ng Vietcombank gi i h t ng Chi nh m ph t tri n d h v 69 NHBL cho Vietcombank nh nh Th nh ph Minh t Vietcombank NHBL t i c c ang ph t tri n 6c g n 90 NHBL nhi u NHBL NHTM Vietcombank NHBL Vietcombank Chi nh nh Th nh ph h a , ch tr n c ng t c ch m s c kh ch h , c v sau b n h ng NHBL NHBL n i chung v n i ri ng Chi 70 NHBL Vietcombank 3.3 Chi nh nh Th nh ph NHBL Chi 3.3.1 Ph t tri n d ch v ng v n h a g l y 71 c 3.3.2 v av nh v nh 72 v nh : ma v nh C v nh : ng n h ng :k Chi nh nh Th nh ph NHTM kh c : Vietcombank 73 S ng k n , C ch p v nh , 74 V t 3.3.3 , chi 75 T n Chi nh nh Th nh ph 3.3.4 , Vietcombank Chi nh nh Th nh ph 76 Vietcombank Chi nh nh Th nh ph c ng 3.3.5 v ic cc nb m i Ho n thi n m h nh ng n h ng b n l d ch v NHBL 3.3.6 doanh v nh 77 enter) Center Contact Center Contact Center Contact Center 3.3.7 Nam Chi 78 - 79 cho - Banking, Mobile Banking, SMS Banking, Call Center Vietcombank Chi nh nh Th nh ph 80 Vietcombank P.KINH DOANH P.KH SME & & nh) -3 - - -13 v c ng s , 2001 : nh xu t b n Khang Minh, 2009 trang 10-11 - , -9 2011 - : nh xu t b n : nh xu t b n : nh xu t b n : nh xu t b n gia Saga.vn, 26/3/2012 http://www.saga.vn/view.aspx?id=10100 www.gso.gov.vn/ , 2010 , 2011 , 2011 : nh xu t b n ... 1.4 Chi 27 1.4.1 27 1.4.2 30 NG 33 - CHI 33 2.1 - Chi 33 i - 33 - 36 2.2 - giai - 2012 41 2.2.1 D 42 2.2.2 D - 42 - ... t Nam (Vietcombank) v m t nh ng u ti n Ng n h ng Th ng m i C ph n Ngo i th ph H Ch Minh (Vietcombank ng Vi t Nam Chi nh nh Th nh Chi nh nhTh nh ph H Ch Minh) 01/11/1976 35 - 34 , ,v 20 h ng Chi. .. Vietcombank gi i h t ng Chi nh m ph t tri n d h v - NHBL - Chi ch ud o Vietcombank Vietcombank Vietcombank Chi nh nh Th nh ph H Ch Minh, Ngo i ph n u, t n, danh m c u tham kh i dung m3 - C s l lu n v