N hình - ACB: Ngân h Export Import Commercial Joint - Stock Bank) HC: Hành HSBC: Ngân hàng KD: kinh doanh KHCN: Khách hàng cá nhân viên NV: Nhân viên PDP: Personal Dev Nam Á Sumitomo Mitsui TSC- - 1.1 1.1.1 1.1.2 1.1.3 1.2 1.2.1 1.2.2 1.2.3 1.2.4 1.2.5 1.3 1.3.1 1.3.2 1.4 10 10 11 11 12 Các nh 14 18 1.4.1 Corporation (HSBC) 18 1.4.2 Ngân hàng Standard Chartered 20 1.4.3 21 1.4.4 22 25 2.1 25 2.1.1 25 2.1.2 26 2.1.3 27 2.1.4 31 2.1.5 32 2.2 ank 34 2.2.1 34 2.2.2 38 2.2.3 40 2.2.4 42 2.2.5 43 2.3 45 2.3.1 53 2.3.1.1 53 2.3.1.2 53 2.3.1.3 54 56 56 3.1.1 56 3.1.2 57 3.1.2.1 57 3.1.2.2 58 3.1.2.3 58 3.2 59 3.2.1 59 3.2.2 63 3.2.2.1 63 3.2.2.2 68 3.2.3 71 3.2.4 71 3.2.5 72 3.3 73 3.3.1 73 3.3.2 74 75 3.1 -2012 31 .35 35 .36 .37 39 41 42 43 .44 44 46 47 48 49 51 51 Eximbank 57 64 65 1 T 12 14 32 32 39 43 -hoàn 62 62 Hình .28 Hình 2 36 Hình ank 36 Hình 39 Hình 53 Hình .59 EXIMBANK 1.0 1.0 1.5 29 7.3 7.3 8.8 73.5 17.8 100.0 73.5 17.8 100.0 82.3 100.0 41 10.3 10.3 10.3 218 54.5 54.5 64.8 107 34 400 ý Không có ý 294 71 400 ý Khơng có ý Khơng có ý 26.8 8.5 100.0 26.8 8.5 100.0 91.5 100.0 1.8 1.8 1.8 71 17.8 17.8 19.5 210 112 400 52.5 28.0 100.0 52.5 28.0 100.0 72.0 100.0 1.8 2.0 67 16.8 16.8 18.8 57.8 23.5 100.0 57.8 23.5 100.0 76.5 100.0 1.5 1.5 1.5 6.0 6.0 7.5 65 16.3 16.3 23.8 180 125 400 45.0 31.3 100.0 45.0 31.3 100.0 68.8 100.0 1.8 1.8 1.8 56 Khơng có ý 1.8 24 Khơng có ý 231 94 400 hơng Khơng có ý 14.0 14.0 15.8 196 49.0 49.0 64.8 133 400 33.3 2.0 100.0 33.3 2.0 100.0 98.0 100.0 10 21.0 21.0 23.5 148 37.0 37.0 60.5 154 400 38.5 1.0 100.0 38.5 1.0 100.0 99.0 100.0 8 36 9.0 9.0 9.8 126 31.5 31.5 41.3 194 41 400 Khơng có ý 2.5 ý 2.5 84 Khơng có ý 2.5 48.5 10.25 100.0 48.5 10.2 100.0 89.8 100.0 tích ý Khơng có ý 1.3 1.3 1.3 115 28.8 28.8 30.0 224 56 400 56.0 14.0 100.0 56.0 14.0 100.0 86.0 100.0 16 4.0 4.0 4.0 50 29.5 29.5 46.0 51.8 2.3 100.0 51.8 2.3 100.0 97.8 100.0 3.0 3.0 3.0 20.0 20.0 23.0 141 35.3 35.3 58.3 130 37 400 32.5 9.3 100.0 32.5 9.3 100.0 90.8 100.0 1.5 1.5 1.5 39 Khơng có ý 118 80 ý 16.5 12 Khơng có ý 12.5 207 400 Khơng có ý 12.5 9.8 9.8 11.3 110 27.5 27.5 38.8 213 32 400 53.3 8.0 100.0 53.3 8.0 100.0 92.0 100.0 37 9.3 9.3 9.3 84 21.0 21.0 30.3 Khơng có ý 100 25.0 25.0 55.3 127 52 400 31.8 13.0 100.0 31.8 13.0 100.0 87.0 100.0 P 1.0 1.0 1.0 66 16.5 16.5 17.5 60.5 22.0 100.0 60.5 22.0 100.0 78.0 100.0 47 11.75 11.75 11.75 120 30 30 41.75 135 98 400 ý Khơng có ý 242 88 400 ý Khơng có ý 33.75 24.5 100.0 33.75 24.5 100.0 75.5 100.0 Nhân viên có tinh 1.0 1.0 43 Khơng có ý 1.0 10.8 10.8 11.8 121 30.3 30.3 42.0 48.5 9.5 100.0 90.5 100.0 2.5 2.5 2.5 16 4.0 4.0 6.5 34 8.5 8.5 15.0 187 153 400 Không có ý 48.5 9.5 100.0 10 g 194 38 400 46.8 38.3 100.0 46.8 38.3 100.0 61.8 100.0 Trung bình 400 400 1.00 400 1.00 400 1.00 1.00 3.672 3.112 5.00 3.295 5.00 3.317 5.00 5.00 2.0 2.0 42 Khơng có ý 2.0 10.5 10.5 12.5 89 22.3 22.3 34.8 195 66 400 48.8 16.5 100.0 48.8 16.5 100.0 83.5 100.0 1.8 1.8 1.8 122 30.5 30.5 32.3 126 31.5 31.5 63.8 109 36 400 27.3 9.0 100.0 27.3 9.0 100.0 91.0 100.0 2.0 2.0 2.0 64 16.0 16.0 18.0 160 40.0 40.0 58.0 138 30 400 34.5 7.5 100.0 34.5 7.5 100.0 92.5 100.0 2.0 2.0 2.0 55 13.8 13.8 15.8 170 42.5 42.5 58.3 136 34.0 34.0 92.3 C Khơng có ý Khơng có ý Khơng có ý 31 400 7.8 100.0 7.8 100.0 100.0 2.0 2.0 2.0 23 5.8 5.8 7.8 112 28.0 28.0 35.8 239 18 400 59.8 4.5 100.0 59.8 4.5 100.0 95.5 100.0 35 8.8 8.8 8.8 109 27.3 27.3 36.0 227 29 400 56.8 7.3 100.0 56.8 7.3 100.0 92.8 100.0 84 21.0 21.0 21.0 80 20.0 20.0 41.0 157 79 400 39.3 19.8 100.0 39.3 19.8 100.0 80.3 100.0 khơng Khơng có ý ý Khơng có ý cá nhân ý Khơng có ý 19.0 19.0 19.0 110 27.5 27.5 46.5 40.8 12.8 100.0 40.8 12.8 100.0 87.3 100.0 101 25.3 25.3 25.3 87 21.8 21.8 47.0 132 80 400 ý Khơng có ý 76 163 51 400 ý Khơng có ý 33.0 20.0 100.0 33.0 20.0 100.0 80.0 100.0 1.5 1.5 39 Khơng có ý 1.5 9.8 9.8 11.3 79 19.8 19.8 31.0 259 17 400 64.8 4.3 100.0 64.8 4.3 100.0 95.8 100.0 23.5 23.5 24.3 67 16.8 16.8 41.0 53.0 6.0 100.0 53.0 6.0 100.0 94.0 100.0 3 59 14.8 14.8 15.0 87 21.8 21.8 36.8 197 56 400 49.3 14.0 100.0 49.3 14.0 100.0 86.0 100.0 1.0 1.0 1.0 27 Khơng có ý 212 24 400 Khơng có ý 94 Khơng có ý 6.8 6.8 7.8 91 22.8 22.8 30.5 214 64 400 53.5 16.0 100.0 53.5 16.0 100.0 84.0 100.0 13 13.3 16.5 156 39.0 39.0 55.5 42.0 2.5 100.0 42.0 2.5 100.0 97.5 100.0 5.3 5.3 5.3 49 12.3 12.3 17.5 143 35.8 35.8 53.3 182 400 45.5 1.3 100.0 45.5 1.3 100.0 98.8 100.0 10 2.5 2.5 2.5 53 g 13.3 21 Khơng có ý 3.3 168 10 400 Khơng có ý 3.3 53 Khơng có ý 3.3 13.3 13.3 15.8 189 47.3 47.3 63.0 142 400 35.5 1.5 100.0 35.5 1.5 100.0 98.5 100.0 N Minimum Maximum Mean ngân hàng Eximbank V34 400 3.72 V35 400 3.91 V36 400 3.82 Valid N (listwise) 400 Nam 34.5 65.5 34.5 65.5 400 t 138 262 100.0 100.0 88 264 42 400 30-44 45-54 54 34.5 100.0 22.0 66.0 10.5 1.5 100.0 22.0 66.0 10.5 1.5 100.0 22.0 88.0 98.5 100.0 311 hoc 77.8 77.8 77.8 89 22.3 22.3 100.0 400 100.0 100.0 h 105 26.3 26.3 26.3 295 400 lý Nhân viên 73.8 100.0 73.8 100.0 100.0 Thâm niên công tác m nam-d nam mm mn m 3.0 3.0 3.0 142 12 35.5 35.5 38.5 156 39.0 39.0 77.5 90 22.5 22.5 100.0 400 100.0 100.0 STT Kém Y khơng? Giúp ích cho cá nhân làm T/Bình Khá Nên có Khơn khác Schuster Com.Prentice Hall.NJ ... qu c t - Phát tri n kh i khách hàng cá nhân v i m c tiêu hàng th a Eximbank tr thành Ngân ng m i c ph n n m top t i th tr ng bán l Vi t Nam phân khúc khách hàng trung - cao c p Ngân hàng n m...hình - ACB: Ngân h Export Import Commercial Joint - Stock Bank) HC: Hành HSBC: Ngân hàng KD: kinh doanh KHCN: Khách hàng cá nhân viên NV: Nhân viên PDP: Personal Dev Nam Á Sumitomo Mitsui... Export Import Bank), m t nh m i c ph u tiên c a Vi t Nam -GP cho phép Ngân nk Ngân hàng cung c qu c t , c th sau: - - d ch v c a m t Ngân hàng t m c 26 - A, D/P, T/T, P/O, Cheque - 2.1.2 Qúa