2014 TRONG CÁC DOANH N Chuyên ngành : 60340102 - lý thu 01 tháng 04 viên .1 1.1 1.2 1.3 1.3.1 1.3.2 1.3.3 1.3.4 .4 2.1 .6 2.2 2.3 .9 2.4 2.4.1 2.4.2 (1943) 10 2.4.3 11 2.4.4 12 2.4.5 (1963) 13 2.4.6 14 2.5 15 2.5.1 2.5.2 15 - .16 2.5.3 17 2.5.4 .17 2.5.5 18 2.6 18 2.7 21 2.7.1 .23 2.7.2 23 2.7.3 24 2.7.4 24 2.7.5 .25 2.7.6 iá 25 2.7.7 26 2.8 26 2.9 26 29 3.1 .29 3.2 31 3.2.1 31 32 32 33 .33 34 3.2.1.6 35 .35 .36 3.2.2 3.3 36 37 3.3.1 .37 3.3.2 .37 40 4.1 40 4.2 43 4.2.1 43 43 43 45 .45 46 47 .47 4.2.2 4.3 48 .48 4.3.1 49 4.3.2 54 4.3.3 55 4.4 56 4.4.1 56 4.4.2 57 4.5 .59 4.6 61 4.6.1 61 4.6.2 .62 4.6.3 .63 4.6.4 64 4.6.5 65 4.6.6 67 4.6.7 .69 4.7 70 4.8 71 74 5.1 74 5.2 76 5.2.1 .76 5.2.2 78 5.2.3 80 5.2.4 .81 5.3 82 CNTT TP SPSS : Statistical Package for Social Sciences EFA : Exploratary Factor Anslysis KMO Sig BHXH BHYT BHTN DN TNHH Mayer Olkin 32 33 33 34 34 35 35 36 40 43 44 44 45 46 46 47 48 48 50 52 56 57 57 58 -samples T-test 61 62 63 63 - ng theo thâm niên công tác 64 theo thâm niên công tác 65 66 -samples T- 68 69 70 KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy .862 Approx Chi-Square Bartlett's Test of Sphericity 4267.396 df 253 Sig .000 Pattern Matrix a Factor Eva2 852 Pro2 663 Pro3 628 Pro1 884 Eva1 920 Eva4 940 Eva3 547 TnD3 1.063 TnD2 921 TnD1 669 TnD6 600 Env4 526 Ld5 CnB3 855 CnB2 694 CnB1 676 CnB5 530 CnB4 Ld1 818 Ld2 782 Ld3 704 Ld4 510 Job4 Env2 925 Env1 737 Env3 585 Env6 585 Job3 559 Env8 527 Env5 519 Job1 Env7 725 TnD4 562 TnD5 501 Extraction Method: Principal Axis Factoring Rotation Method: Promax with Kaiser Normalization a Rotation converged in iterations Total Variance Explained Factor Initial Eigenvalues Extraction Sums of Squared Loadings Rotation Sums of Squared Loadings a Total % of Variance Cumulative % Total % of Cumulative Variance Total % 11.082 36.940 36.940 10.766 35.886 35.886 7.653 2.879 9.598 46.538 2.512 8.375 44.261 8.548 2.381 7.937 54.475 2.053 6.844 51.104 4.421 2.020 6.733 61.208 1.633 5.444 56.549 3.651 1.853 6.177 67.385 1.499 4.996 61.545 2.794 1.037 3.455 70.840 727 2.423 63.968 6.777 991 3.302 74.142 791 2.637 76.779 745 2.482 79.261 10 617 2.056 81.317 11 581 1.936 83.253 12 536 1.786 85.038 13 500 1.665 86.703 14 465 1.550 88.254 15 408 1.359 89.612 16 384 1.281 90.893 17 360 1.201 92.095 18 320 1.068 93.163 19 293 975 94.138 20 271 904 95.042 21 228 761 95.803 22 221 735 96.538 23 191 637 97.175 24 176 587 97.763 25 158 526 98.289 26 138 460 98.749 27 120 401 99.149 28 107 356 99.505 29 081 269 99.774 30 068 226 100.000 Extraction Method: Principal Axis Factoring a When factors are correlated, sums of squared loadings cannot be added to obtain a total variance Pattern Matrix a Factor TnD4 774 TnD3 718 TnD1 804 TnD6 837 TnD2 851 TnD5 658 Env7 Eva2 890 Eva4 850 Eva3 850 Eva1 844 Pro3 672 Pro2 662 Pro1 594 CnB3 851 CnB2 742 CnB1 713 CnB5 Ld2 807 Ld1 756 Ld3 666 Ld4 545 Env2 868 Env1 750 Env3 592 Env6 712 Env5 686 Env8 Job3 Env4 Extraction Method: Principal Axis Factoring Rotation Method: Promax with Kaiser Normalization a Rotation converged in iterations Total Variance Explained Factor Initial Eigenvalues Extraction Sums of Squared Loadings Rotation Sums of Squared Loadings a Total % of Variance Cumulative Total % of Cumulative Variance % % Total 9.540 38.159 38.159 9.231 36.924 36.924 7.791 2.737 10.949 49.108 2.339 9.357 46.281 7.355 2.201 8.805 57.913 1.855 7.418 53.699 3.039 1.781 7.125 65.038 1.413 5.652 59.352 4.042 1.697 6.789 71.827 1.326 5.304 64.656 3.400 942 3.768 75.595 767 3.067 78.662 598 2.393 81.055 593 2.373 83.428 10 527 2.107 85.535 11 470 1.882 87.416 12 451 1.805 89.221 13 343 1.373 90.595 14 337 1.350 91.944 15 310 1.238 93.183 16 274 1.096 94.278 17 246 982 95.261 18 227 909 96.170 19 198 793 96.963 20 185 740 97.703 21 151 606 98.309 22 129 516 98.825 23 125 501 99.326 24 097 389 99.715 25 071 285 100.000 Extraction Method: Principal Axis Factoring a When factors are correlated, sums of squared loadings cannot be added to obtain a total variance Pattern Matrix a Factor Eva2 860 Eva3 847 Pro3 730 Pro2 717 Pro1 868 Eva4 901 Eva1 662 TnD2 913 TnD3 840 TnD4 827 TnD5 819 TnD6 801 TnD1 726 Env6 Ld2 776 Ld1 750 Ld3 646 Ld4 548 CnB3 795 CnB1 784 CnB2 782 Env1 866 Env2 725 Env3 711 Env5 Extraction Method: Principal Axis Factoring Rotation Method: Promax with Kaiser Normalization a Rotation converged in iterations Total Variance Explained Factor Initial Eigenvalues Extraction Sums of Squared Rotation Loadings Sums of Squared Loadings a Total % of Variance Cumulative % Total % of Cumulative Variance % Total 8.806 38.287 38.287 8.512 37.010 37.010 7.381 2.722 11.837 50.124 2.343 10.188 47.198 6.491 2.181 9.485 59.609 1.854 8.061 55.259 3.376 1.764 7.669 67.278 1.417 6.160 61.419 3.332 1.485 6.455 73.734 1.128 4.904 66.323 2.514 759 3.302 77.035 729 3.171 80.206 583 2.534 82.739 542 2.356 85.095 10 467 2.030 87.126 11 438 1.903 89.029 12 348 1.511 90.540 13 339 1.476 92.016 14 312 1.355 93.371 15 274 1.193 94.564 16 238 1.037 95.601 17 215 934 96.535 18 202 878 97.413 19 155 672 98.085 20 130 565 98.650 21 128 558 99.208 22 105 455 99.663 23 078 337 100.000 Extraction Method: Principal Axis Factoring a When factors are correlated, sums of squared loadings cannot be added to obtain a total variance Pattern Matrix a Factor Eva2 887 Eva4 860 Eva1 849 Eva3 835 Pro3 761 Pro2 740 Pro1 709 TnD2 889 TnD4 817 TnD5 817 TnD3 807 TnD6 779 TnD1 692 Ld2 828 Ld1 761 Ld3 657 Ld4 562 CnB3 839 CnB2 751 CnB1 743 Env1 857 Env2 786 Env3 663 Extraction Method: Principal Axis Factoring Rotation Method: Promax with Kaiser Normalization a Rotation converged in iterations Phân tích n KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy .716 Approx Chi-Square Bartlett's Test of Sphericity 263.298 df Sig .000 Total Variance Explained Component Initial Eigenvalues Total % of Variance Extraction Sums of Squared Loadings Cumulative % 2.217 73.910 73.910 434 14.456 88.366 349 11.634 100.000 Extraction Method: Principal Component Analysis Component Matrix a Component Loy1 876 Loy2 861 Loy3 842 Extraction Method: Principal Component Analysis a components extracted Total 2.217 % of Variance 73.910 Cumulative % 73.910 Correlations Long Dao tao trung va thang phat trien Long trung Danh gia Lanh dao Che dai Dong ngo nghiep tien 1.000 709 600 454 578 173 709 1.000 641 363 461 239 Dao tao phat trien 600 641 1.000 296 289 153 Lanh dao 454 363 296 1.000 275 395 Che dai ngo 578 461 289 275 1.000 071 Dong nghiep 173 239 153 395 071 1.000 000 000 000 000 003 000 000 000 000 000 Dao tao phat trien 000 000 000 000 009 Lanh dao 000 000 000 000 000 Che dai ngo 000 000 000 000 135 Dong nghiep 003 000 009 000 135 Danh gia va thang tien Pearson Correlation Long trung Danh gia va thang tien Sig (1-tailed) Long trung 244 244 244 244 244 244 tien 244 244 244 244 244 244 Dao tao phat trien 244 244 244 244 244 244 Lanh dao 244 244 244 244 244 244 Che dai ngo 244 244 244 244 244 244 Dong nghiep 244 244 244 244 244 244 Danh gia va thang N ANOVA Model Sum of Squares Regression a df Mean Square 156.478 236 Sig .000 b 363 242.062 Total 31.296 85.584 Residual F 86.299 241 a Dependent Variable: Long trung b Predictors: (Constant), Dong nghiep, Che dai ngo, Dao tao phat trien, Lanh dao, Danh gia va thang tien Coefficients a Model Unstandardized Standardize Coefficients t Sig Collinearity Statistics d Coefficients B (Constant) Std Error 001 057 Dao tao phat trien 238 Lanh dao Che dai ngo VIF 368 6.589 000 481 2.079 052 230 4.540 000 583 1.715 049 191 4.242 000 742 1.347 048 293 6.618 000 766 1.305 -.050 Dong nghiep 979 316 tien 027 207 Danh gia va thang Tolerance 039 378 Beta 046 -.046 -1.080 281 825 1.212 a Dependent Variable: Long trung -test ANOVA 2.1 Group Statistics Sex Nu N Mean Std Deviation Std Error Mean 46 0045098 73459237 10830974 198 -.0010477 1.05367541 07488145 Long trung Nam 2.2 Test of Homogeneity of Variances Long trung Levene Statistic df1 1.345 df2 Sig 239 254 ANOVA Long trung Sum of Squares Between Groups df Mean Square 3.062 765 Within Groups 239.938 239 1.004 Total 243.000 243 2.3 Test of Homogeneity of Variances Long trung Levene Statistic 5.348 df1 df2 Sig 241 005 F Sig .762 551 ANOVA Long trung Sum of Squares Between Groups df Mean Square 562 281 Within Groups 242.438 241 1.006 Total 243.000 243 Kruskal-Wallis Test Ranks Edu N Cao dang Mean Rank 17 196 122.63 31 Dai hoc 141.97 110.98 Long trung Sau dai hoc Total Test Statistics 244 a,b Long trung Chi-Square 2.145 df Asymp Sig .342 a Kruskal Wallis Test b Grouping Variable: Edu 2.4 Thâm niên công tác Test of Homogeneity of Variances Long trung Levene Statistic 5.198 df1 df2 Sig 239 000 F Sig .279 757 ANOVA Long trung Sum of Squares Between Groups df Mean Square 3.735 934 Within Groups 239.265 239 1.001 Total 243.000 243 Kruskal-Wallis Test Ranks Los N Mean Rank Duoi nam 12 152.21 - Duoi nam 61 116.18 - Duoi nam 92 120.03 - 10 nam 68 124.81 Tren 10 nam 11 131.50 Long trung Total 244 Test Statistics a,b Long trung Chi-Square 3.015 df Asymp Sig .555 a Kruskal Wallis Test b Grouping Variable: Los 2.5 Test of Homogeneity of Variances Long trung Levene Statistic 810 df1 df2 Sig 241 446 F Sig .933 446 ANOVA Long trung Sum of Squares Between Groups df Mean Square F 8.936 4.468 Within Groups 234.064 241 971 Total 243.000 Sig 4.600 011 243 Multiple Comparisons Dependent Variable: Long trung Dunnett t (2-sided) (I) Comp (J) Comp Mean Difference Std Error Sig 95% Confidence Interval (I-J) Cong ty Co phan Doanh nghiep tu Bound -.16159815 Doanh nghiep tu nhan 21739213 607 -.6315282 3083319 -.53758468 * nhan 23039281 033 -1.0356179 -.0395514 * The mean difference is significant at the 0.05 level a Dunnett t-tests treat one group as a control, and compare all other groups against it 2.6 Group Statistics Inv Upper Bound Cong ty TNHH Lower N Mean Std Deviation Std Error Mean Khơng 110 -.2843306 1.10642949 10549391 Có 134 2334057 83787590 07238145 Long trung 2.7 Test of Homogeneity of Variances Long trung Levene Statistic df1 7.194 df2 Sig 239 000 ANOVA Long trung Sum of Squares Between Groups df Mean Square F 11.274 2.818 Within Groups 231.726 239 970 Total 243.000 243 Kruskal-Wallis Test Ranks Inc N Mean Rank Duoi 10 trieu dong 65 113.91 10 - 15 trieu dong 69 121.21 Trên 15 - 20 trieu dong 39 119.94 Trên 20 - 30 trieu dong 37 108.59 Trên 30 trieu dong 34 159.62 Long trung Total 244 Test Statistics a,b Long trung Chi-Square df Asymp Sig a Kruskal Wallis Test b Grouping Variable: Inc 12.020 017 2.907 Sig .022 ... Khái ni m doanh nghi p CNTT : Information Technology I máy tính NQ tin - - Doanh nghi p công ngh thông tin (CNTT) doanh nghi p ho t ng l nh v c công nghi p CNTT, ngành kinh t - k thu t công ngh... 2.5.5 a ng CNTT t i Vi t Nam ý 2.6 M t s nghiên c lòng trung thành c a ng 19 n lòng trung Vietn am Airlines - 20 n 21 2.7 Các y u t n lòng trung thành c a ng 22 Kim Phú Hà Dung & STT Trang (2008)... coi trung thành 2.2 Khái ni m v ng T ong , hàng hóa ) l 2.3 Vai trò c a vi c xây d ng trì lịng trung thành c a ng có an tâm Trung thành l : 2.4 Các lý thuy t liên quan 2.4.1 M i quan h gi a lòng