::: MANAGEMENT INFORMATION SYSTEMS ::: Learning Objectives Web Link Video Management Wrap-up Managing the Digital Firm Case Study: DaimlerChrysler’s Agile Supply Chain Section 1.1: Why Information Systems? Why Information Systems Matter How Much Does IT Matter? Why IT Now? Digital Convergence and the Changing Business Environment Section 1.2: Perspectives on Information Systems What Is an Information System? Window on Organizations: Cemex: A Digital Firm in the Making Window on Technology: UPS Competes Globally with Information Technology It Isn’t Just Technology: A Business Perspective on Information Systems Dimensions of Information Systems Section 1.3: Contemporary Approaches to Information Systems Technical Approach Behavioral Approach Approach of This Text: Sociotechnical Systems Section 1.4: Learning to Use Information Systems: New Opportunities with Technology The Challenge of Information Systems: Key Management Issues Integrating Text with Technology: New Opportunities for Learning Learning Supplements Make IT Your Business Summary Key Terms Review Questions Discussion Questions Application Software Exercise: Database Exercise: Adding Value to Information for Management Decision Making. Dirt Bikes U.S.A.: Preparing a Management Overview of the Company Electronic Commerce Project: Analyzing Shipping Costs Group Project: Analyzing a Business System Case Study: Dollar General: Heavy on Organization, Light on Systems file:///H|/chapter1main.htm (1 of 2)12/02/2006 2:11:32 PM ::: MANAGEMENT INFORMATION SYSTEMS ::: Learning Objectives Web Link Video Management Wrap-up Prentice Hall © 2006 | Azimuth Interactive Inc. © 2006 file:///H|/chapter1main.htm (2 of 2)12/02/2006 2:11:32 PM ::: MANAGEMENT INFORMATION SYSTEMS ::: Learning Objectives Web Link Video Management Wrap-up Information Systems in the Enterprise Case Study: Fast Fashion, Hot Systems Section 2.1: Major Types of Systems in Organizations Different Kinds of Systems Four Major Types of Systems Relationship of Systems to One Another Section 2.2: Systems from a Functional Perspective Sales and Marketing Systems Manufacturing and Production Systems Window on Organizations: Product Life Cycle Management Systems: Faster Products, Faster Processes Finance and Accounting Systems Human Resources Systems Section 2.3: Integrating Functions and Business Processes: Introduction to Enterprise Applications Business Processes and Information Systems Systems for Enterprise-Wide Process Integration Overview of Enterprise Applications Window on Technology: Haworth Overhauls Supply Chain Management Section 2.4: Management Opportunities, Challenges, and Solutions Opportunities Management Challenges Solution Guidelines Learning Supplements file:///H|/chapter2main.htm (1 of 2)12/02/2006 2:11:35 PM ::: MANAGEMENT INFORMATION SYSTEMS ::: Make IT Your Business Summary Key Terms Review Questions Discussion Questions Application Software Exercise: Spreadsheet Exercise: Improving Supply Chain Management Dirt Bikes U.S.A.: Analyzing Financial Performance Electronic Business Project: Planning Transportation Logistics Group Project: Describing Management Decisions and Systems Case Study: Snyder’s of Hanover: New Systems for an Old Family Company Learning Objectives Web Link Video Management Wrap-up Prentice Hall © 2006 | Azimuth Interactive Inc. © 2006 file:///H|/chapter2main.htm (2 of 2)12/02/2006 2:11:35 PM ::: MANAGEMENT INFORMATION SYSTEMS ::: Learning Objectives Web Link Video Management Wrap-up Information Systems, Organizations, Management, and Strategy Case Study: Gallo Winery Leads by Blending Business with Technology Section 3.1: Organizations and Information Systems What Is an Organization? Common Features of Organizations Unique Features of Organizations Window on Organizations: E-Commerce North and South of the Border Organizing the IT Function Section 3.2: How Information Systems Impact Organizations and Business Firms Economic Impacts Organizational and Behavioral Impacts The Internet and Organizations Section 3.3: The Impact of IT on Management Decision Making How IT Affects Management Decision Making The Role of Managers in Organizations Models of Decision Making Implications for the Design and Understanding of Information Systems Section 3.4: Information Systems and Business Strategy Business-Level Strategy: The Value Chain Model Window on Technology: Hotel Loyalty Programs Become Competitive Weapons Firm-Level Strategy and Information Technology Industry-Level Strategy and Information Systems: Competitive Forces and Network Economics Section 3.5: Management Opportunities, Challenges, and Solutions Opportunities Management Challenges Solution Guidelines Learning Supplements file:///H|/chapter3main.htm (1 of 2)12/02/2006 2:11:37 PM ::: MANAGEMENT INFORMATION SYSTEMS ::: Make IT Your Business Summary Key Terms Review Questions Discussion Questions Application Software Exercise: Database Exercise: Using a Database for Strategic Business Development Dirt Bikes U.S.A.: Performing a Competitive Analysis for Dirt Bikes Electronic Commerce Project: Configuring and Pricing an Automobile Group Project: Identifying Opportunities for Strategic Information Systems Case Study: Can Albertsons Trounce Wal-Mart with Advanced Information Technology? Learning Objectives Web Link Video Management Wrap-up Prentice Hall © 2006 | Azimuth Interactive Inc. © 2006 file:///H|/chapter3main.htm (2 of 2)12/02/2006 2:11:37 PM ::: MANAGEMENT INFORMATION SYSTEMS ::: Learning Objectives Web Link Video Management Wrap-up The Digital Firm: Electronic Business and Electronic Commerce Case Study: Corrugated Supplies: The Internet Helps a Small Company Act Big Section 4.1: Electronic Business, Electronic Commerce, and the Emerging Digital Firm Internet Technology and the Digital Firm New Business Models and Value Propositions Section 4.2: Electronic Commerce Categories of Electronic Commerce Customer-Centered Retailing Business-to-Business Electronic Commerce: New Efficiencies and Relationships Electronic Commerce Payment Systems Window on Technology: Volkswagen Revs Up Its B2B Network Section 4.3: Electronic Business and the Digital Firm How Intranets Support Electronic Business Intranet Applications for Electronic Business Window on Organizations: CARE’s Humanitarian Intranets Business Process Integration Section 4.4: Management Opportunities, Challenges, and Solutions Opportunities Management Challenges Solution Guidelines Learning Supplements file:///H|/chapter4main.htm (1 of 2)12/02/2006 2:11:38 PM ::: MANAGEMENT INFORMATION SYSTEMS ::: Make IT Your Business Summary Key Terms Review Questions Discussion Questions Application Software Exercise: Spreadsheet Exercise: Analyzing a Dot-Com Business Dirt Bikes U.S.A.: Developing an E-Commerce Strategy Electronic Commerce Project: Comparing Online Storefront Hosting Services Group Project: Performing a Competitive Analysis of E-Commerce Sites Case Study: Can the Music Industry Change Its Tune? Learning Objectives Web Link Video Management Wrap-up Prentice Hall © 2006 | Azimuth Interactive Inc. © 2006 file:///H|/chapter4main.htm (2 of 2)12/02/2006 2:11:38 PM ::: MANAGEMENT INFORMATION SYSTEMS ::: Learning Objectives Web Link Video Management Wrap-up Ethical and Social Issues in the Digital Firm Case Study: “Attention Shoppers: Background Checks for Sale” Section 5.1: Understanding Ethical and Social Issues Related to Systems A Model for Thinking About Ethical, Social, and Political Issues Five Moral Dimensions of the Information Age Key Technology Trends That Raise Ethical Issues Section 5.2: Ethics in an Information Society Basic Concepts: Responsibility, Accountability, and Liability Ethical Analysis Professional Codes of Conduct Some Real-World Ethical Dilemmas Section 5.3: The Moral Dimensions of Information Systems Information Rights: Privacy and Freedom in the Internet Age Property Rights: Intellectual Property Accountability, Liability, and Control System Quality: Data Quality and System Errors Window on Technology: When Software Kills: What Happened at Panama’s National Cancer Institute Quality of Life: Equity, Access, and Boundaries Window on Management: Can the Spamming Monster Be Tamed? Section 5.4: Management Opportunities, Challenges, and Solutions Opportunities Management Challenges Solution Guidelines Learning Supplements file:///H|/chapter5main.htm (1 of 2)12/02/2006 2:11:39 PM ::: MANAGEMENT INFORMATION SYSTEMS ::: Make IT Your Business Summary Key Terms Review Questions Discussion Questions Application Software Exercise: Word Processing and Web Page Development Tool Exercise: Creating a Simple Web Site Dirt Bikes USA: Developing a Web Site Privacy Policy Electronic Commerce Project: Using Internet Newsgroups for Online Market Research Group Project: Developing a Corporate Ethics Code Case Study: Security Versus Privacy: Does Terrorism Change the Debate? Learning Objectives Web Link Video Management Wrap-up Prentice Hall © 2006 | Azimuth Interactive Inc. © 2006 file:///H|/chapter5main.htm (2 of 2)12/02/2006 2:11:39 PM [...]... Support in the Enterprise The Role of Executive Support Systems in the Firm Business Value of Executive Support Systems Executive Support Systems and the Digital Firm Section 13.5: Management Opportunities, Challenges, and Solutions Opportunities Management Challenges Solution Guidelines Learning Supplements file:///H|/chapter13main.htm (1 of 2)12/02/2006 2:11:46 PM ::: -MANAGEMENT INFORMATION SYSTEMS. .. Unstructured Information Section 12.1: The Knowledge Management Landscape Important Dimensions of Knowledge Organizational Learning and Knowledge Management The Knowledge Management Value Chain Types of Knowledge Management Systems Section 12.2: Enterprise-Wide Knowledge Management Systems Structured Knowledge Systems Semistructured Knowledge Systems Knowledge Network Systems Window on Management: An... View Bullet Text Why Information Systems Matter How Much Does IT Matter? Why IT Now? Digital Convergence and the Changing Business Environment DaimlerChrysler’s information systems use both technology and knowledge of the business to enable the company and its suppliers to respond instantly to changes in the marketplace or other events These information systems give DaimlerChrysler the agility to monitor... and they are intimately linked with systems of its suppliers and related companies Managers can “see into” these systems and, when necessary, make adjustments on the fly to keep manufacturing and delivery processes aligned with customer needs The agility exhibited by DaimlerChrysler is part of the transformation of business firms throughout the world into fully digital firms Such digital firms use the. .. Video Management Wrap-up ::: -MANAGEMENT INFORMATION SYSTEMS -::: Learning Objectives Web Link Video Management Wrap-up Understanding the Business Value of Systems and Managing Change Case Study: HSBC Malaysia: Master of Change Management Section 15.1: Understanding the Business Value of Information Systems Traditional Capital Budgeting Models Case Example: Capital Budgeting for a New Supply Chain Management. .. The Growth of International Information Systems Developing an International Information Systems Architecture The Global Environment: Business Drivers and Challenges State of the Art Section 16.2: Organizing International Information Systems Global Strategies and Business Organization Global Systems to Fit the Strategy Reorganizing the Business Section 16.3: Managing Global Systems A Typical Scenario:... Video Management Wrap-up ::: -MANAGEMENT INFORMATION SYSTEMS -::: Learning Objectives Web Link Video Management Wrap-up Enterprise Applications and Business Process Integration Case Study: PNC Bank on Enterprise Applications Section 11.1: Enterprise Systems What Are Enterprise Systems? How Enterprise Systems Work Business Value of Enterprise Systems Section 11.2: Supply Chain Management Systems The Supply... Supply Chain Management Systems The Supply Chain Information and Supply Chain Management Supply Chain Management Applications Supply Chain Management and the Internet Business Value of Supply Chain Management Systems Section 11.3: Customer Relationship Management Systems Customer Relationship Management and Partner Relationship Management Customer Relationship Management Applications Operational and Analytical... SYSTEMS -::: Learning Objectives Web Link Video Management Wrap-up Redesigning the Organization with Information Systems Case Study: Australia’s Victoria Country Fire Authority Responds with New Systems Section 14.1: Systems as Planned Organizational Change Linking Information Systems to the Business Plan Establishing Organizational Information Requirements Systems Development and Organizational Change... Integration Case Study: Can Information Systems Restore Profitability to Restoration Hardware? Learning Objectives Prentice Hall © 2006 | Azimuth Interactive Inc © 2006 file:///H|/chapter11main.htm (2 of 2)12/02/2006 2:11:44 PM Web Link Video Management Wrap-up ::: -MANAGEMENT INFORMATION SYSTEMS -::: Learning Objectives Web Link Video Management Wrap-up Managing Knowledge in the Digital Firm Case Study: Cott