i Analysis the effectiveness of application the Electronic Customs at Quang Ninh Customs Department Abstract: This thesis has conducted analysis on the situation and evaluation of electronic customs operation in Quang Ninh Customs Department. Through the combination of SWOT analysis and analysis of the result from questionnaire survey, the research clearly points out many factors which contribute to the efficiency of electronic customs operation, specificially as follows: enterprises highly understand the capacity and responsibility of customs authorities, enhancement of consistency, transparency and security of electronic customs operations; there are factors that actively support customs authorities (i.e. salary and incentive policies for customs officials); business’s readiness and capacity. By analysing strengths and weaknesses in the SWOT matrix, this research also finds out opportunities and threats in regards the application of electronic customs procedure. On the basis of combining the Strengths, Weaknesses, Opportunities and Threats of the inspection after customs clearance activities, this research recommends some solutions to improve the effectiveness of this customs operation in Quang Ninh Customs Department. ii CONTENTS 1.The necessary of the study 1 2.Literature review 3 3.Objectives of the research 5 4.Object and scope of researchh 6 - Electronic customs operations in Quang Ninh Customs Department. - Realistic survey and appraisal on e-customs declaration of enterprises which has import and export activities through the Customs Department of Quang Ninh province Data of this survey is collected from 2010 to 31st December 2012 6 5. The method of SWOT studies in evaluating the effectiveness of public managementresearch 6 6. Expected contributions of the thesis 7 7. Layout of the thesis Besides, the introduction, conclusion and list of references, the thesis is structured into three chapters Chapter 1: General theoretical issues regarding electronic customs Chapter 2: Reality of e-customs performance in the operations of Quang Ninh Customs Department 7 Chapter 4: Evaluate effectiveness of the e-customs procedure in Qquang Nninh customs department by swot analysis Chapter 43: ViewsConclusdtion, solutions and policy recommendations 7 CHAPTER I: GENERAL THEORETICAL ISSUES ON E- CUSTOMS OPERATIONS 8 1.1. Concepts, characteristics, roles of e-customs procedures in customs operations 8 1.1.1. Concepts 8 1.1.2 Characteristics of customs administration in customs operations nowadays 9 1.1.3 Role of e-customs procedure in customs operations 10 1.1.4.1. The increase number in import and export goods has caused the urgent need for reducing the clearance time of goods 11 11 1.1.4.2. Requirements on customs management of the State and of business community 12 1.1.4.4. Ensuring strict management, adapting to the rapid development of international trade 13 1.1.4.5. Meet the requirements of Vietnam Customs in the new situation 14 1.2. Concepts, impact factors and criteria to evaluate the effectiveness of e- custom in customs operations 14 1.2.1 The concept of e-customs efficiency in customs operations 14 1.2.2 Factors affecting the efficiency of e-customs in customs operations 15 1.2.2.1. Internal factors 15 1.3. Experience on improving the efficiency of electronic customs procedures in customs operations in some foreign countries 32 iii 1.3.1 Experience on implementation of e-customs procedures in foreign some countries 32 1.3.1.1. Japan 32 1.3.1.2. Korea 33 1.3.1.3. Malaysia 35 1.3.1.4. Thailand 37 1.3.2. Lessons for Vietnam Customs in implementing electronic customs procedures 39 1.3.2.1. model of e-customs procedures 39 1.3.2.2. Implementation methods Most countries execute pilot implementation before official implementation. For example: 39 1.3.2.3. Performance 40 1.3.2.4. Conditions for implementation 40 1.3.2.5. Benefits of e-customs procedures 41 1.3.2.6. Difficulties during implementation 41 1.3.2.7. The characteristics of each country 42 CHAPTER II: REALITY OF ELECTRONIC CUSTOMS EFFECITVENESS IN CUSTOMS OPERATIONS AT QUANG NINH CUSTOMS DEPARTMENT 43 2.1. Introduction about Quang Ninh Customs Department 43 2.1.1. The establishment and development process 43 2.1.2. Orginazational Structure 43 2.2. Reality of e-customs procedure management in customs operations at Quang Ninh customs department 45 2.2.1.1. Reality of e-customs procedures in the operations of Quang Ninh Customs Department 45 2.2.1.2. Some achievements when applying e-customs procedures in customs operations at Quang Ninh Customs Provinces 57 2. 3. Assessing the effectiveness of e-customs procedures in the operations of Quang Ninh Customs Department 61 2.3.1 The impact of e-customs procedures on customs operations at Quang Ninh Customs Department 61 2.3.1.1. Electronic customs procedures change the management thoughts, improve risk management and post-clearance inspection, shorten customs clearance time, proceeding to standardize customs management regulations under the revised Kyoto Convention 61 2.3.1.2. Level, possibility of customs control 72 2.3.1.3. The capacity of customs officers in the implementation of electronic customs procedures 75 CHAPTER III: Evaluate effectiveness OF THE E-CUSTOMS PROCEDURE IN QUANGNINH CUSTOMS DEPARTMENT by SWOT ANALYSIS 86 3.1. Rationales for the application of the SWOT method in public governance effectiveness analysis 86 iv 3.2. Application of SWOT analysis to assess the effect of changes in public governance: In case of change in customs process from traditional methods to e-customs methods in Quang Ninh Customs Department 88 3.2.1. Results of the questionnaire survey 91 3.2.2. Results of questionnaires survey acquired from enterprises using electronic customs in Quang Ninh Province 98 Chapter IV: VIEWSCONCLUTION AND SOME, SOLUTIONS, AND POLICY RECOMMENDATIONS 108 3.4RECOMMENDATIONS 118 REFERENCES 122 v LIST OF TABLES Table 1.1 : Exports and imports of goods in the country from 2008 to 2012 Error: Reference source not foundTable 1.1: Exports and imports of goods in the country from 2008 to 2012 Table 1.2: Exports and imports of goods through Customs department of Quang Ninh province from 2008-2012 Error: Reference source not foundTable 1.2: Exports and imports of goods through Customs department of Quang Ninh province from 2008-2012 Table 2.1 : Process of implemeting the VNACCS / VCIS receipt and localization system Error: Reference source not found Table 2.2: Status of the implementation of inspection at the Customs Department of Quang Ninh Province in the last few years Error: Reference source not foundTable 2.2: Status of the implementation of inspection at the Customs Department of Quang Ninh Province in the last few years Table 2.3: Results of the fight against smuggling , illegal transportation of goods across the border and customs violations at the Customs Deparment of Quang Ninh province from 2010-2012 Error: Reference source not found Table 2.4: Results of the survey on the level of importance and the level of assessment of Customs port block Error: Reference source not found Table 2.5: Results of the survey on the level of importance and the level of assessment of enterprises of Customs road blocks . Error: Reference source not found Table 2.6: Results of the survey on the level of importance and the level of assessment of Customs office block Error: Reference source not foundTable 2.6: Results of the survey on the level of importance and the level of assessment of Customs office block vi Table 2.7: Results of the survey on the level of importance and the level of assessment of various kinds of companies Error: Reference source not foundTable 2.7: Results of the survey on the level of importance and the level of assessment of various kinds of companies Table 3.1: Listing of Internal factors in descending order of perceived Importance Table 3.2: Listing of Internal factors in descending order of perceived Performance Table 3.3: Listing of Internal factors in descending order of perceived Performance Table 3.3: Listing of Internal factors in descending order of perceived Performance Table 3.4: Listing of Internal factors in descending order of perceived Importance Table 3.5: List of Internal factors in descending order on perceived Performance Table 3.6: List of internal factors sorted in descending order on perceived performance gaps vii LIST OF FIGURES, CHARTS Figure 1.1: Model of connecting customs declaration systemof enterprises with the electronic customs system of the authorities through social networking infrastructure Error: Reference source not foundFigure 1.1: Model of connecting customs declaration systemof enterprises with the electronic customs system of the authorities through social networking infrastructure Figure 1.2: Model of the focal point to receive information as the basis for customs clearance of import and export goods of the electronic clearance system Error: Reference source not foundFigure 1.2: Model of the focal point to receive information as the basis for customs clearance of import and export goods of the electronic clearance system Figure 1.3: Diagram of data information processing of traditional customs Error: Reference source not found Figure 1.4: Diagram of processing centralized data and i nformation at the Department in the pilot phase of electronic customs procedures Error: Reference source not foundFigure 1.4: Diagram of processing centralized data and information at the Department in the pilot phase of electronic customs procedures Figure 1.5: Diagram of processing centralized data and i nformation at the General Department in the implementation phase of electronic customs procedures Error: Reference source not foundFigure 1.5: Diagram of processing centralized data and information at the General Department in the implementation phase of electronic customs procedures viii Figure 1.6: Model of connecting the VNACCS with IT systems within and outside the Customs to implement the national one- doorcustoms mechanism Error: Reference source not found Figure 2.1: Diagram of the organizational structure of the Customs Department in Quang Ninh Province Error: Reference source not found Figure 2.2:Model of transfering the technology of Japanese Customs for Vietnam Customs Error: Reference source not found Figure 2.3: The process of traditional customs Error: Reference source not foundFigure 2.3: The process of traditional customs Figure 2.4: The process of e-customs procedures Error: Reference source not foundFigure 2.4: The process of e-customs procedures Figure 2.5: Managing risk profile Error: Reference source not foundFigure 2.5: Managing risk profile Figure 2.6: Model of the over-view system Error: Reference source not foundFigure 2.6: Model of the over-view system Figure 2.7: Model of centralized data processing Error: Reference source not foundFigure 2.7: Model of centralized data processing Chart 2.1: Chart on the growth rate of the enterprises registered to participate in e-customs procedure Error: Reference source not foundChart 2.1: Chart on the growth rate of the enterprises registered to participate in e-customs procedure Chart 2.2: Distribution percentage of customs declaration at the customs department of Quang Ninh Province Error: Reference source not found ix Chart 2.3: Compare the ratio of percentage of e-customs declaration over % rate of return E / total import and export declarations with targets assigned by the General Department of Customs Error: Reference source not found Chart 2.4: Compare the percentage of turnover from e-customs procedure over the total import/export turnover with targets assigned by the General Department of Customs. Error: Reference source not foundChart 2.4: Compare the percentage of turnover from e-customs procedure over the total import/export turnover with targets assigned by the General Department of Customs. x Chart 3.1: Trade growth và global GDP 1950-2010 (%) Error: Reference source not found [...]... development, and national defense 1.2.2 Factors affecting the efficiency of e -customs in customs operations 1.2.2.1 Internal factors The strong will of the leadership from the Ministry of Finance, General Customs Department, Customs Department of Quang Ninh Province In recent years, heads of the departments, especially the leaders of Quang Ninh Customs Department, Customs Sub -Department at the border where... effectiveness of e -customs implementation at Quang Ninh Customs Department, and then propose recommendations to improve the effiency of electronic customs 5 3 Objectives of the research - Execute a comprehensive and systematic research on the effectiveness of e- customs application in customs operations: + Currently applied e -customs model; + Capacity of customs officials; + clearance time of goods; +... afraid of changes Meanwhile, international integration and globalization including customs procedures require simplicity, harmony with international standards based on the application of information technology, centralized data processing and e -customs procedures Consequently, as an officer in customs, I chose the topic "Analysis the effectiveness of application the Electronic Customs at Quang Ninh Customs. .. aims, the project needs to: + Clarify some theoretical and practical issues on the efficiency of ecustoms application in customs operations On a theoretical basis of ecustoms effectiveness in customs operations, this thesis provides criteria to evaluate the performance of e -customs application and conditions to ensure the management capability + Do researches, surveys to assess the application of electronic. .. articles of the Decision No 149/2005/QD-TTg on the pilot implementation of e -customs 3 procedures, allowing the pilot implementation of e -customs procedures at 10 customs departments in cities/ provinces among 33 customs departments across the country Then continue to implement at other customs departments of other cities/ provinces at the request of Minister of Finance By 23rd October, 2012, the Government... progress of applying e -customs in the world On this theoretical basis, the author evaluates the effectiveness of ecustoms operation in Quang Ninh and makes policy recommendations to improve the performance of e -customs 7 Layout of the thesis Besides, the introduction, conclusion and list of references, the thesis is structured into three chapters Chapter 1: General theoretical issues regarding electronic customs. .. Reality of e -customs performance in the operations of Quang Ninh Customs Department Chapter 4: Evaluate effectiveness of the e -customs procedure in Qquang Nninh customs department by swot analysis Chapter 43: ViewsConclusdtion, solutions and policy recommendations 8 CHAPTER I: GENERAL THEORETICAL ISSUES ON E- CUSTOMS OPERATIONS 1.1 Concepts, characteristics, roles of e -customs procedures in customs operations... implementation and 10 represents the most significant and well-done) Along with the combination between internal factors and external factors in the SWOT analysis, the study proposes recommendations to improve the performance of e -customs 6 Expected contributions of the thesis In theory, the thesis clarifies theories on the application of e -customs procedure in customs operations, the framework and the. .. to the development objectives of the Customs before the process of international economic integration 4 Object and scope of researchh - Electronic customs operations in Quang Ninh Customs Department - Realistic survey and appraisal on e -customs declaration of enterprises which has import and export activities through the Customs Department of Quang Ninh province Data of this survey is collected from... factors in the implementation of electronic customs 16 procedures: The capacity of officials: The capacity of officials who implement electronic customs procedures has a huge impact on the efficiency of ecustoms In the past few years, under the increasingly high requirement of reform, development and modernization, the Customs has been continously improving and fostering the capacity of officials The qualification . i Analysis the effectiveness of application the Electronic Customs at Quang Ninh Customs Department Abstract: This thesis has conducted analysis on the situation and evaluation of electronic customs. Assessing the effectiveness of e -customs procedures in the operations of Quang Ninh Customs Department 61 2.3.1 The impact of e -customs procedures on customs operations at Quang Ninh Customs Department. Evaluate effectiveness OF THE E -CUSTOMS PROCEDURE IN QUANGNINH CUSTOMS DEPARTMENT by SWOT ANALYSIS 86 3.1. Rationales for the application of the SWOT method in public governance effectiveness analysis