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Question (1), (2), (3): Letter Office Junction 1333 Auburn Ave. N., Seattle, WA 98177 Tel: (206) 2951829 December 1st, 2010 Carl Perry 245 Pike St., 23 Tacoma, WA 98555 Dear Mr. Perry: Seasons Greetings As a _______ customer, we wanted you to be among the first to know about our upcoming holiday sale. All copy paper, printing ink, and general office supplies will be reduced by 50% for the month of December. (A) valid (B) valued (C) value (D) validated As is our tradition at Office Junction, we will be having a Christmas raffle. This year the grand prize is a 2night stay for two at the Buena Vista Hotel _______ Camano Island. The winner will receive a free doubleoccupancy stay in the penthouse suite, as well as a free dinner on the moonlit patio. (A) through (B) over (C) on (D) at Money from ticket sales will be _______ to The Holiday Fund, a local organization that provides food and clothing to those who need it most this Christmas. (A) funded (B) collected (C) purchased (D) donated Question (4), (5), (6): Email To: administrationautotech.ca From: accountingmicroserve.com Re: Missing Invoice Dear Stone Blair, Im not certain that you are the person I need to address, but the help desk operator at Autotech forwarded me _______ email address. It is now midmonth, and Microserve has still not received a March invoice from Autotech. (A) your (B) their (C) its (D) his We ________ receive an electronic invoice on the first of the month, and a reminder notice approximately half way through the month. Neither of these has been received; therefore, I assume the bill has not been issued. (A) generally (B) rarely (C) never (D) almost It is particularly important that we sort out this error before May first. We are a small company that submits tax forms twice a year, and we must include this information as part of our _________. As the accountant of Microserve, it is my duty to submit all invoices related to spending to our head office by May 3rd at the latest. (A) expertise (B) expenses (C) exchange (D) exercise Question (7), (8), (9): Letter AccuCounting Inc. 1777 Second Ave. S, Denver, CO 44555 Tel: (206) 2951829 May 5th, 2011 Rachel Carson 9154 Penny Lane Denver, CO 44556 Dear Ms. Carson: We __________ your application for our advertised accounting position at AccuCounting Inc. Based on your qualifications, we would like to schedule an interview with you the week of May 12th at our main office, 1777 Second Ave. S. (A) should have received (B) had received (C) have received (D) will have received Would you please phone Dana Miller, our office manager, at 5553385 at your earliest convenience to __________ an interview day and time? Interviews usually last about 30 minutes, and are scheduled between 8 and noon, and then 2 and 4. (A) do up (B) make up (C) bring up (D) set up Thank you for applying to AccuCounting. We believe that our employees __________ us number one, and we hope that you might soon join our team and contribute to our continued success. If you have any questions prior to your interview, please dont hesitate to ask Mr. Miller. (A) did make (B) making (C) makes (D) make Question (10), (11), (12): Memo VALUE EMPORIUM MEMORANDUM TO: Sales Staff FROM: Management A.W. DATE: October 9th, 2009 SUBJECT: Flyer misprint This is to alert you to a misprint in an advertisement for our store in this weeks local newspaper. The ad states that on Saturday all mens footwear is on sale for 55% percent off rather _______ 15% off. (A) theyre (B) then (C) that (D) than If customers ask about this sale, please _______ and explain the printing error. Offer them an additional 5% off coupon to thank them for coming into our store. The coupon can be given out even if the customer decides not to purchase any shoes, and can be applied to any purchase made in the store. (A) apologize (B) analyze (C) compromise (D) categorize _______ you encounter any customers who have the ad with them and demand to receive the 55% discount, please call a manager to the sales floor. These cases will be handled on an individual basis. (A) Because (B) If (C) Before (D) Whether Question (1), (2), (3): Memo MEMORANDUM TO: All employees FROM: Craig Wertz, CEO DATE: Dec. 8th, 2012 SUBJECT: Christmas party Hi all, Our ______ company Christmas party will be held at 6 p.m. Saturday, Dec. 18th, in the grand ballroom of the Ritzy Hotel on Main Street. All employees and their immediate family members are invited to attend. There will be a sixcourse dinner, followed by music, dancing, and special activities for the children. (A) annual (B) ongoing (C) only (D) quarterly As usual, we will ______ donations for the Childrens Home at the party. Please bring a toy, game, or clothes for Christmas presents for needy children. We will also take donations of cash or check. (A) to collect (B) be collecting (C) collects (D) have collected I hope to see all of you at the party, and that you will give ______ to support the Childrens Home. If you can come, please RSVP to your manager by Dec. 11th. Be sure to include the number of family members attending, and to indicate how many children youll be bringing, and how old they are. Look forward to seeing you there, Craig (A) cautiously (B) sparingly (C) occasionally (D) generously
Question (1), (2), (3): Letter Office Junction 1333 Auburn Ave. N., Seattle, WA 98177 Tel: (206) 295-1829 December 1st, 2010 Carl Perry 245 Pike St., #23 Tacoma, WA 98555 Dear Mr. Perry: Seasons Greetings! As a _______ customer, we wanted you to be among the first to know about our upcoming holiday sale. All copy paper, printing ink, and general office supplies will be reduced by 50% for the month of December. (A) valid (B) valued (C) value (D) validated As is our tradition at Office Junction, we will be having a Christmas raffle. This year the grand prize is a 2-night stay for two at the Buena Vista Hotel _______ Camano Island. The winner will receive a free double-occupancy stay in the penthouse suite, as well as a free dinner on the moonlit patio. (A) through (B) over (C) on (D) at Money from ticket sales will be _______ to The Holiday Fund, a local organization that provides food and clothing to those who need it most this Christmas. (A) funded (B) collected (C) purchased (D) donated Question (4), (5), (6): E-mail To: administration@autotech.ca From: accounting@microserve.com Re: Missing Invoice Dear Stone Blair, I'm not certain that you are the person I need to address, but the help desk operator at Autotech forwarded me _______ e-mail address. It is now midmonth, and Microserve has still not received a March invoice from Autotech. (A) your (B) their (C) its (D) his We ________ receive an electronic invoice on the first of the month, and a reminder notice approximately half way through the month. Neither of these has been received; therefore, I assume the bill has not been issued. (A) generally (B) rarely (C) never (D) almost It is particularly important that we sort out this error before May first. We are a small company that submits tax forms twice a year, and we must include this information as part of our _________. As the accountant of Microserve, it is my duty to submit all invoices related to spending to our head office by May 3rd at the latest. (A) expertise (B) expenses (C) exchange (D) exercise Question (7), (8), (9): Letter Accu-Counting Inc. 1777 Second Ave. S, Denver, CO 44555 Tel: (206) 295-1829 May 5th, 2011 Rachel Carson 9154 Penny Lane Denver, CO 44556 Dear Ms. Carson: We __________ your application for our advertised accounting position at Accu-Counting Inc. Based on your qualifications, we would like to schedule an interview with you the week of May 12th at our main office, 1777 Second Ave. S. (A) should have received (B) had received (C) have received (D) will have received Would you please phone Dana Miller, our office manager, at 555-3385 at your earliest convenience to __________ an interview day and time? Interviews usually last about 30 minutes, and are scheduled between 8 and noon, and then 2 and 4. (A) do up (B) make up (C) bring up (D) set up Thank you for applying to Accu-Counting. We believe that our employees __________ us number one, and we hope that you might soon join our team and contribute to our continued success. If you have any questions prior to your interview, please don't hesitate to ask Mr. Miller. (A) did make (B) making (C) makes (D) make Question (10), (11), (12): Memo VALUE EMPORIUM MEMORANDUM TO: Sales Staff FROM: Management A.W. DATE: October 9th, 2009 SUBJECT: Flyer misprint This is to alert you to a misprint in an advertisement for our store in this week's local newspaper. The ad states that on Saturday all men's footwear is on sale for 55% percent off rather _______ 15% off. (A) they're (B) then (C) that (D) than If customers ask about this sale, please _______ and explain the printing error. Offer them an additional 5% off coupon to thank them for coming into our store. The coupon can be given out even if the customer decides not to purchase any shoes, and can be applied to any purchase made in the store. (A) apologize (B) analyze (C) compromise (D) categorize _______ you encounter any customers who have the ad with them and demand to receive the 55% discount, please call a manager to the sales floor. These cases will be handled on an individual basis. (A) Because (B) If (C) Before (D) Whether Question (1), (2), (3): Memo MEMORANDUM TO: All employees FROM: Craig Wertz, CEO DATE: Dec. 8th, 2012 SUBJECT: Christmas party Hi all, Our ______ company Christmas party will be held at 6 p.m. Saturday, Dec. 18th, in the grand ballroom of the Ritzy Hotel on Main Street. All employees and their immediate family members are invited to attend. There will be a six-course dinner, followed by music, dancing, and special activities for the children. (A) annual (B) ongoing (C) only (D) quarterly As usual, we will ______ donations for the Children's Home at the party. Please bring a toy, game, or clothes for Christmas presents for needy children. We will also take donations of cash or check. (A) to collect (B) be collecting (C) collects (D) have collected I hope to see all of you at the party, and that you will give ______ to support the Children's Home. If you can come, please RSVP to your manager by Dec. 11th. Be sure to include the number of family members attending, and to indicate how many children you'll be bringing, and how old they are. Look forward to seeing you there, Craig (A) cautiously (B) sparingly (C) occasionally (D) generously Question (4), (5), (6): E-mail From: Dawn Fiorini To: Carter Berquist Subject: Health insurance Hello Carter, I am responding to ______ request for information on health coverage plans. One option is through LifeWise. This plan covers six doctor visits a year, without meeting deductibles. There is 100-percent coverage for preventive screenings, and a discount on prescriptions. Monthly premiums for your family are $ 479. (A) your (B) their (C) his (D) our Another ______ is through Regent Red Shield, a comprehensive plan that charges a $20 co-pay for unlimited doctor visits. Prescriptions are a $10 co-pay, and the plan provides preventive care up to $400 annually. Monthly premiums would be $738. (A) contrast (B) decision (C) dilemma (D) choice Both plans will allow doctor visits and preventive care before your deductible comes into effect. A dental plan is also available. The monthly premium for that is $17.75. I will be happy to meet and go ______ the options and the benefits, or mail a packet out to you. (A) along (B) by (C) over (D) past Question (7), (8), (9): E-mail To: Little School parents From: John Otterson Subject: Flu vaccinations Little School parents: Dr. Baker has decided to set up free visits to her clinic for children and families of Little School (and the staff as well) __________ host a clinic at the school. She will begin getting shipments of the vaccine in batches. The first batch will arrive Tuesday, November 3rd. (A) in addition to (B) rather than (C) instead of (D) because of For family members who are under 3, pregnant or have underlying health / respiratory conditions you _________ to get a shot. Please e-mail me (John), I will be setting up a list of those individuals so that I can notify you as soon as a batch of vaccination shots become available. (A) should (B) will need (C) must (D) cannot For everyone else, I will e-mail information as soon as vaccines _______ available. There is no need to e-mail me at this time, as I want to focus on the groups deemed most at risk by public health officials. (A) becoming (B) became (C) become (D) will come Question (10), (11), (12): Letter Leah Zimmerman Vacation Magazine 22555 Paradise Blvd. Orlando, FLA 77666 Donald Graham 13303 9th Ave. W. Beaverton OR 98106 Dear Donald, Enclosed are two (2) copies of our standard agreement with regard to the text for the article, Destination: Bangkok, Thailand, in the Vacation World magazine issue # 4, 2011. I would appreciate it if you could ______ and return one copy as soon as possible. The other copy is for your records. Please mail the contract to my attention at Vacation Magazine, 22555 Paradise Blvd., Orlando, FLA, 77666. (A) autograph (B) inscribe (C) write (D) sign Please incorporate a Fast Facts box (see the enclosed examples), and keep the ______ around 1,400 words, inclusive of the text in the Fast Facts. (A) contract (B) vacation (C) facts (D) story If you have any questions, please do not hesitate to e-mail me ______ leah.zimmerman@vacationworld.com, or call me directly at (305) 295-3170. (A) over (B) on (C) at (D) in Question (1), (2), (3): Letter Jan. 15th, 2012 Midwest Bank 2244 Main St., Omaha, NB 44331 Tel: (818) 555-8192 Rudolph Driscoll 874 Tumbleweed Lane, #A-103 Omaha, NB 44332 Dear Mr. Driscoll: We are writing to inform you that check No. 1384, in the __________ of $2,500, was presented for payment on Jan. 8th against an account balance of $2,275. In accordance with your overdraft protection provision, we have paid the check and charged your account a $30 overdraft fee. (A) total (B) amount (C) price (D) value To avoid further action, please make a deposit to your checking account as soon as possible. If you __________ already done so, you may disregard this notice. (A) haven't (B) had (C) have (D) having We appreciate your patronage of Midwest Bank. If you have any questions, or if there is a way we can service your needs, call our customer assistance line __________ 555-7700 between 9 a.m. and 5 p.m. Monday to Friday, or come into one of our six Omaha branches. (A) as (B) at (C) on (D) in Question (4), (5), (6): E-mail To: dscott@aceconsulting.net From: tflowers@jbsanders.com Subject: confirmation Dear Dave Scott, This is to confirm the __________ reached this morning in the conference call between yourself and our president, Jed Sanders. If any of this information is incomplete or inaccurate, please let us know immediately. (A) conversation (B) agreement (C) argument (D) election Ace Consulting has agreed to provide 40 hours of consultation for the JB Sanders Corporation, commencing on March 1st, at a rate of $120 an hour. Payment will be sent once a month upon __________of invoice from Ace Consulting. Ace agrees that invoices must be submitted no later than the 20th of each month. (A) receiving (B) receipt (C) receive (D) receiver JB Sanders Corporation has agreed to __________ up a formal contract and send it to Dave Scott for his approval by the end of the week. This contract will remain in effect until Ace Consulting has fulfilled its commitment. At that time, the contract may be extended upon approval of both parties, or a new arrangement may be negotiated. (A) make (B) draw (C) get (D) tear Question (7), (8), (9): Memo To: All managers From: Dennis Kruger, CEO Re: Employee performance reviews All of you __________ have received forms for annual employee evaluations. If you haven't, contact Candice in human resources as soon as possible. Evaluation forms must be completed by Jan. 10th and returned to human resources. Thank you for your prompt cooperation. (A) would (B) must (C) should (D) could You will notice that this year's forms contain a new section that rates employee initiative and group participation. Please be sure to take a few minutes __________ this section before beginning performance reviews. Also remember to have each employee sign the review form. (A) explain (B) explaining (C) explained (D) explains I will be conducting manager evaluations the week __________ Christmas and New Year's, and I hope to have a schedule made up by the 15th. (A) between (B) next to (C) of (D) after [...]... Please call us at 866 -64 0-0480 upon the of this reminder to review your coverage and payment choices; you may make changes, add or subtract family members, update your address or phone number and make sure your coverage is staying in force The review of your coverage is of course absolutely free and it is a good reminder to make sure you are getting all the value we have to offer in this excellent... employees' needs and interests If not, give us a call at 283- 362 7 and ask about our customized training programs! We'll be happy to design a _ training program for your company (A) compulsory (B) constructed (C) committed (D) comprehensive Question (10), (11), (12): Red Line Clothing Company 568 8 S Silver Street San Diego, CA 93422 (4 56) 234-1232 Re: Late payment Dear Mr Charles, I have enclosed a... night's event A further 100,000 people are believed to have taken part in some of the festival's other ……… (A) appearances (B) partitions (C) observances (D) attractions The head of the festival's organizing committee, Angela di Venuto, was very delighted with this year's turnout: "It's great that so many New Yorkers come out to celebrate this great city's Italian heritage." She suggested that next year's... form ……….… like this (A) Designs (B) Orders (C) Recalls (D) Mistakes Question (4), (5), (6) : Refer to the following memo Hello, everyone I'd like to remind you that Friday next week is "Volunteer Day." Everyone ………… the day off to (A) was given (B) gave (C) will be given (D) is giving volunteer at a local charity or community center This is a wonderful opportunity to not only give something back to the... people The meal options are also included on this form Please make sure to fill out this and inform us of your meal choices (A) memo (B) section (C) contract (D) confirmation Question (1), (2), (3): Please be advised that the undersigned is the holder of a certain promissory note made by you dated Oct 20, 2011, in the principal amount of $5,578 .69 (A) first (B) standard (C) unique (D) original... records, this is the third notification of late payment, and you _ not submitted a payment (A) could (B) have (C) will (D) would I recently spoke to my manager regarding your account, and it appears that you may be _ for a payment plan if you contact a collections representative today (A) illegitimate (B) illegitimacy (C) eligibility (D) eligible I would like to arrange a time for _ to discuss this... World Issues is due to ………… next month If you would like to renew your subscription, please contact our customer management department before July 31 (A) expire (B) match (C) correspond (D) commence You can either send us an email at customermanagement@wim.com call us at 0900-4 76- 8 76 to speak with one of our representatives (A) but (B) and (C) nor (D) or As a long-time subscriber to World Issues, you... copy of the reservation confirmation form We are holding the Big Event Conference Hall for you from August 10 to the 16th In order for us to this reservation, you will need to fill out the form and send us a check for $2,300 (A) confirm (B) confirmed (C) confirms (D) confirmation This amount is 10% of the total price of the conference hal for your event As I mentioned over the phone, the maximum... fill this form out and send it to the address marked above (A) attached (B) attaching (C) attachment (D) attach The Inland Revenue Service will neither accept nor process any claims returned after the due date of October 31 ………….… you lose this form or require another one for any reason, you can download it from our website at www.irs.govt.au (A) Should (B) Did (C) May (D) Will Question (4), (5), (6) :... novel, entitled Under the Cover of Darkness (A) estimates (B) demonstrations (C) excerpts (D) plots He will also be available after the reading for a brief group discussion I think this could be a really interesting event to participate in, and I'm sure we could all learn a lot from it …………, I suggest that we convene on Friday night instead of holding our book club meeting (A) Likewise (B) Therefore . (12): Letter Leah Zimmerman Vacation Magazine 22555 Paradise Blvd. Orlando, FLA 7 766 6 Donald Graham 13303 9th Ave. W. Beaverton OR 981 06 Dear Donald, Enclosed are two (2) copies of our standard agreement. employees FROM: Craig Wertz, CEO DATE: Dec. 8th, 2012 SUBJECT: Christmas party Hi all, Our ______ company Christmas party will be held at 6 p.m. Saturday, Dec. 18th, in the grand ballroom of the Ritzy. mail the contract to my attention at Vacation Magazine, 22555 Paradise Blvd., Orlando, FLA, 7 766 6. (A) autograph (B) inscribe (C) write (D) sign Please incorporate a Fast Facts box (see the enclosed