   Chief executive Charles Holden Marketing manager Todd Foster- Amercan with MBA Top salesman Olivier Moyon Olivier’s results Excellent – 24% of company sales Problem with Olivier Difficult to manage  Company European campers Products Camping and out door equipment Based in Bordeaux, France Profits Dramatic rise in last two years  •   • !" • #$%& #' • ( Origin of conict Order from department store chain to be delivered by end of month Producon manager Jacques Picard’s view and reason for this Couldn’t be produced on me – order from good customer had priority Olivier’s reacon Anger, rudeness to Jacques result Jacques complained to Todd – “ Olivier is rude and cares only about himself” )*+,- .& )*/& 0,1-   2,-# Olivier Moyon Todd Foster #-)* 0