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Mình chia sẻ với các bạn về đề thi TOEIC hôm nay (24052013) tại IIG văn phòng TP HCM. I Khâu an ninh Khá nghiêm ngặt, trải qua 4 bước an ninh mình mới tiến đến được vị trí chỗ ngồi làm bài Check 1: Một chị đọc tên vào phòng thi theo thứ tự, tay cầm máy rà kim loại rà khắp thân thể để phát hiện các đồ đạc mang theo, chỉ cho phép mang giấy dự thi TOEIC và giấy CMND hoặc hộ chiếu vào phòng thi. Tất cả giấy tờ, trang sức, đồng hồ, bút chì . đều không được mang vào phòng thi, phải cất ở tủ đồ có sẵn. Check 2: Một chị Kiểm giấy dự thi, CMND, lấy dấu vân tay đóng vào giấy dự thi. Check 3: Một chị kiểm tra giấy dự thi, CMND, đặc điểm nhận dạng, phải tháo kiếng ra để kiểm tra, hỏi han về thời gian chụp hình trên thẻ dự thi . Check 4: Lúc này ở trong phòng thi, một chi kiểm tra lại lần cuối, hỏi mã số tủ khóa đồ, chỉ vị trí ngồi làm bài. kiểm tra an ninh khá gắt vì đây là kỳ thi quốc tế II giới thiệu nội quy phòng thi, phổ biến cách điền thông tin, hướng dẫn làm bài Sau khi khâu an ninh hoàn tất, sẽ có sẵn giấy làm bài trên vị trí của mỗi thí sinh, giám thị sẽ phổ biến cách điềm thông tin lên tờ trả lời, nội quy và cách xử lý các trường hợp vi phạm. III Bài thi thực tế Đây là phần mình muốn giới thiệu cho các bạn nhất Phần Listening Phòng thi khá rộng và cách âm, nên không bị tạp âm bên ngoài ảnh hưởng, loa được đặt ở một vị trí góc phòng chứ không phân bố đều cả phòng như mình nghĩ, nên bạn nào ngồi xa sẽ bị thiệt thòi, ví dụ như mình Phần nghe khá giống cuốn sách : Tactics For TOEIC ( giọng đọc và cách ra câu hỏi không khác nhiều ), Longman Full actual test và cuốn Economy giọng đọc chậm, dễ nghe hơn so với những đề mình từng làm, giọng Mỹ khoảng 50%, giọng Úc thì khá khó nghe một phần vì loa hơi nhỏ một chút. Part1: Không khó lắm, chủ yếu là các bạn nghe quen và loại suy sẽ ra hết, có vài bức hình thì hơi khó một chút Part 2: một số câu khá khó nghe, nhất là câu gián tiếp hoặc câu hỏi sử dụng câu hỏi đuôi, hoặc trợ động từ, mà lại là giọng Úc thì hơi khó nghe Part 3: Khá dễ, không có nhiều từ mới và đánh đố, giọng đọc cũng không khó nghe lắm, các bạn phải tranh thủ directions của phần 1 và 2 để đọc trước câu hỏi và đáp án của part này thì mới làm tốt được Part 4: không dài mà cũng không ngắn, về mức độ thì ngang ngửa đề thi trong cuốn Tactics for TOEIC, tất nhiên là về độ dài và độ khó Phần Reading: Thực sự mình nhận xét phần này không khó lắm, có 75 phút làm bài. Mình dành 15 phút cho part 5, 5 phút cho part 6 và 55 phút cho part 7. Nhưng thực ra mình chỉ mất đúng 15 và 5 phút tương ứng cho part 56 còn part 7 chỉ mất 30 phút làm bài. Mình cũng hơi bất ngờ về tốc độ làm bài của mình. Vì ở nhà làm thường chỉ dư có 5 phút. Part 5: câu hỏi từ vựng khoảng 10 câu, và không khó lắm, dựa vào ngữ cảnh khá nhiều. Ngữ pháp chỉ có 35 câu là hơi khó. Vì mình không tập trung vào ngữ pháp nhiều nên mình làm không sũy xét tỉ mỉ phần này. Part 6: thì khá nhiều câu hỏi từ vựng, phải đọc hết cả đoạn để hiểu và tìm đúng đáp án, cũng không khó lắm. Bạn chỉ cần trau dồi và học cuốn 600 Essential words for TOEIC ( third edition) là đủ để dự thi. Mình học hết cuốn nhưng cũng còn một số từ nhớ không kỹ lắm, tất nhiên là nên học luôn những từ đồng nghĩa. Part 7: Mình đánh giá là phần này khá dễ nuốt, không quá dài, nhưng đồi hỏi tính suy luận và logic cao, bạn cần có kỹ thuật đọc scan và skim tốt mới có thể làm nhanh chóng và dễ dàng. 20 câu đoạn văn kép chủ yếu là thư từ qua lại, điều khoản cho thuê nhà, interview và thư response. Bạn chỉ cần làm đề trong cuốn Longman full actual test và Economy, và đề thi trong cuốn Tactics for TOEIC là đủ. Review bài làm của mình: Vì mình cũng đang ốm gần khỏi nên khả năng làm bài có suy giảm một chút, nhưng vào phòng thi khá bình tĩnh, trạng thái cứ như làm bài ở nhà vậy. Các bạn đi thi hãy tự tin và bình tĩnh nhé. Mình làm phần nghe part 1 và 3 là tốt nhất, part 4 thì đôi lúc mất tập trung ( vì muốn ho quá trời mà sợ ảnh hưởng người ta nên đành phải nhịn, hixhix). Phần reading mình làm dư khoảng 25 phút, mình không ngờ là mình có thể làm với tốc độ như vậy, mình dành 15 phút để xem lại part 7, đọc và nghiên cứu những câu hỏi mình còn băn khoẳn, tại vì mình đã bỏ qua 3 câu hỏi quá chi tiết vì mất thời gian. Sau khi làm xong còn thời gian mới đọc lại. Danh 5 phút để xem lại part 6. Thực ra nếu bạn đã chọn đáp án nào mà xem lại vẫn thấy lưỡng lự thì đừng nên chọn lại đáp áp, vì theo bản thân mình thì những đáp án chọn đầu tiên thường là đúng nhất. Trên đây là những gì mình biết và thực tế bài thi của mình, hy vọng có thể giúp được phần nào cho các bạn sắp thi và chúc các bạn đạt kết quả cao. Mình cũng chưa dám nói trước kết quả của mình, vì TOEIC mình toàn tự học, chưa có đến trung tâm lần nào, khi nào có kết quả mình sẽ update. Chúc các bạn ôn thi thiệt tốt và đạt kết quả cao
NEW TOEIC Part / / Part + Part 6: finish within 23 minutes 101 Nelson Employment Agency is looking for an _ administrative secretary to manage a busy legal office specializing in employment law (a) experience (b) experimental (c) experienced (d) experiencing 102 Because the vote on the budget has been _, I need the cost estimates from the Housekeeping Department today (a) pushed up (b) phased out (c) pushed back (d) pulled out providing customer satisfaction is our most important goal (a) principal (b) principles (c) principled (d) principle 106 Since _ the new product, profits have increased by sixty-eight percent, and customer surveys show a strong, positive response (a) starting (b) beginning (c) opening (d) launching 103 The meeting room in the Johnson hotel features state-of-the-art _ not offered at any other downtown conference facility (a) technological (b) technologically (c) technology (d) technical 107 The Board of Directors _ the motion to hire additional staff for the branch because of limited funding and recent market changes (a) rejected (b) resigned (c) considered (d) approved 104 Applicants for the front clerk position are 108 The boss is so pleased with our hard work on the sales report that he said he will _ us to dinner at a fancy restaurant on Wednesday night (a) buy (b) treat (c) tip (d) pay _ to go down to the Personnel Department on the first floor and speak with Ms Jameson (a) supposed (b) suppose (c) supposedly (d) supposing 105 Our employees must strive to always remember that this company was founded on the _ that 109 Automobile manufacturers today have to spend more on engineering to improve their safety designs to _ up with industry standards (a) make (b) clear (c) keep (d) hold 110 I will be _ with our sales, marketing and advertising departments on the new product line at the team meeting on Friday (a) coordinating (b) coordination (c) coordinate (d) coordinator 111 In light of recent problems, we need to tell the accounting staff that an excessive amount of data entry errors could be grounds for (a) termination (b) classification (c) reduction (d) promotion 112 Your first paycheck will be two weeks in arrears, but after that you will be paid _ the first and fifteenth of every month unless these dates fall on a holiday (a) at (b) in (c) on (d) by 113 This afternoon, _ from the Southern Valley plant were laid off in an unexpected factory closing that left employees angry and confused (a) employ (b) employers (c) employees (d) employment 114 Although current employees are encouraged to apply for the new management positions, they will not receive _ treatment and must compete with external candidates (a) preferring (b) preferential (c) preference (d) prefer 115 I'd like to ask everyone to come by my office tomorrow and meet my new _ assistant, Marcella (a) administration (b) administrative (c) administrator (d) administer 116 Before you leave today, please try to contact the executive secretary, _ ask her for the CEO's contact information and availability (a) but (b) and (c) although (d) despite 117 Please confirm that the London office has received the fax _ after you send it, and then report back to Mr Getty's office for the afternoon briefing (a) approximately (b) immediately (c) usually (d) normally 118 I just spoke with Marion in Human Resources who is insisting that we turn _ a memo justifying the large salary increase for Ms Brito (a) in (b) on (c) off (d) at 119 In a press release dated March 3, Charter Travel (d) expanding Corporation _ a record-setting $3 million increase in last quarter revenues (a) announced (b) announce (c) announcing (d) has been announced 120 It is important that we provide _ information to our clients when they call to either inquire about their statements or the status of their claims (a) accurate (b) evident (c) efficient (d) approved 121 I am very saddened to announce that our Chief Financial Officer of thirty-two years, Martin Fogo, will _ at the end of the company's fiscal year (a) check out (b) run into (c) look into (d) step down 122 Mr Anderson has decided that we are going to bring in a _ from Miracle Software to design our new client management database (a) consultation (b) consultant (c) consulting (d) consulted 123 It was recently reported in the Sun Times that many furniture manufacturers have temporarily cut back on using quality materials due to a _ profit margin (a) rising (b) receding (c) mounting 124 Carrie explained yesterday afternoon that all of the office templates can be accessed on the hard drive _ on the network directory (a) or (b) yet (c) so (d) for 125 A Money Maker article _ the vice president of Super Jet Company saying that the company's stock is on the rise again (a) repeated (b) stated (c) listed (d) quoted 126 Because some employees have complained about discomfort, next year we are planning to order adjustable chairs in _ of our old ones (a) places (b) placement (c) placed (d) place 127 Please _ the new policy states that you must work the day before and the day after a holiday in order to qualify for holiday allowance (a) remembrance (b) remember (c) memory (d) memorable 128 Most companies are legally prohibited from _ any specific information on former employees when asked for information by future employers (a) released (b) releasing (c) release (d) to release (c) beneath 129 It has been a challenging year, but the president's announcement that the company is in strong financial shape left most of the staff members _ (a) reassuring (b) reassurance (c) reassure (d) reassured 134 Even though many workers complained, all 130 To increase productivity, the office has _ strict rules regarding personal phone calls, appropriate dress, and personal email use (a) imposition (b) imposter (c) imposed (d) imposing 131 From what I understand, you will need to _ the chef's purchase orders pending approval from the Vice President of Operations (a) has verified (b) verify (c) verified (d) be verified 132 Mr Chaderton came through at the last minute with fifteen new investors, _ the company once again from a hostile takeover (a) saving (b) to save (c) will save (d) saved 133 If the air in the computer room rises _ a certain temperature, the server will automatically shut down and critical data could be lost (a) outside (b) above (d) upon employees at the electric company had to _ a safety training course before their official start dates (a) comply (b) compose (c) compile (d) complete 135 My supervisor _ me on my delegation of office tasks and said if I continued my pattern of demonstrating leadership, I would be promoted (a) complained (b) complimented (c) completed (d) complemented 136 Please contact the courier _ and have them pick up the documents at noon today or else they won't reach Amanda before she leaves for Detroit a) service (b) servitude (c) servant (d) serve 137 It is normal procedure and fully expected that you provide _ for any office supplies you charge to the company credit card (a) receipts (b) recipes (c) replies (d) recourse 138 The new finance manager is in charge of _ a reasonable budget for the company as well as managing the budget by overseeing all company expenditures (a) compilation (b) compile (c) compiling (d) compiler 139 The face of modern commerce would not look the same _ the affordability of personal computers and the success of Internet businesses (a) provided that (b) without (c) on the condition that (d) granted that 140 The Project Manager set the prices for the _ service and researched different marketing strategies before launching the new campaign (a) cleaner (b) cleaning (c) cleaned (d) cleanable Questions 141-143 refer to the following letter INTEROFFICE MEMORANDUM VALLEY MEDICAL SUPPLY, INC To: All Employees From: Steven Rice, President Subject: Community Service Program Promoting a healthy society is an important goal we all share As a result, I am writing to remind you about one of our most popular and meaningful activities here at Valley Medical Supply - our community service program I encourage you to participate in this year's program if you haven't done so _ 141 (a) again (b) already (c) moreover (d) twice In line with our mission to provide quality supplies for doctors' offices, we volunteer our time each year to provide low-cost medical care at locations throughout the city _ locations include health clinics, hospitals, schools and even supermarkets The services we provide range from flu shots to free blood pressure tests to assistance with major operations No matter what your capabilities or interests are, we can find the right volunteer opportunity for you 142 (a) This (b) Them (c) Theirs (d) These Employees consistently tell me that our community service program is one of the most fulfilling and enjoyable aspects of their work here at Valley Medical Supply The organizations and individuals who benefit from our services also express their appreciation To learn more about the details of this program, including paid time off and free training, please speak to your supervisor I'm sure you'll agree that _ health services to our community benefits everyone 143 (a) be provided (b) providing (c) provide (d) provided Questions 144-146 refer to the following letter Red Line Clothing Company 5688 S Silver Street San Diego, CA 93422 (456)234-1232 Re: Late payment Dear Mr Charles, I have enclosed a copy of your invoice which shows an outstanding balance of two hundred seventy-five dollars According to my records, this is the third notification of late payment, and you _ not submitted a payment 144 (a) would (b) have (c) could (d) will I recently spoke to my manager regarding your account, and it appears that you may be _ for a payment plan if you contact a collections representative today 145 (a) eligibility (b) eligible (c) illegitimate (d) illegitimacy I would like to arrange a time for _ to discuss this option If we cannot resolve this, I will be forced to turn your delinquent account over to a collection agency 146 (a) you (b) they (c) us (d) them Red Line Clothing Company Questions 147-149 refer to the following letter Romero's Heating and Furnace RepairR We've Got the Hottest Deals in the City – Guaranteed With winter just around the corner, you'll want to be sure your office is ready for Mother Nature's Arctic blasts You'll depend on your furnace all winter to meet the comfort needs of your business, and that's why you can't depend on anyone but Romero's to make sure everything is in _ order 147 (a) to work (b) working (c) work (d) had worked Romero's Heating can provide you with _ of options for energy-efficient operation Our furnaces operate at over ninety percent efficiency, which means that ninety percent of the fuel you pay for is actually converted into heat for your office Since all of our customers are different, our service representatives can work with you to choose a system that's right for your needs 148 (a) some (b) plenty (c) many (d) several We also offer free _ if you buy a furnace or heating unit from Romero's Don't get left out in the cold Come see us today 149 (a) consultation (b) information (c) training (d) installation Questions 150-152 refer to the following letter Great Computer Workshops for Your Employees! Available through High Star Training, Inc Have you been wondering how to keep your staff current with new software and technology advances? Do you want to provide the best available computer training for your employees without _ your budget? 150 (a) exceeding (b) has exceeded (c) will exceed (d) to exceed Then call High Star Training and find out more about our affordable, high-quality computer workshops! Our current catalog of workshops _ offerings on word processing, database design and management, network administration, and accounting for small businesses 151 (a) include (b) included (c) including (d) includes We're confident that you'll find a workshop or two that is relevant to your employees' needs and interests If not, give us a call at 283-3627 and ask about our customized training programs! We'll be happy to design a _ training program for your company 152 (a) compulsory (b) constructed (c) comprehensive (d) committed We offer the best training available - and with prices starting at just $50 per workshop per person! Visit our website at www.highstartraining.com to view our catalog and learn what we can for your company You can even register for workshops online with a few easy steps! But hurry - workshops fill up quickly and spaces are limited Contact High Star Training today! Part : finish within 22 minutes To: All Employees, Knight Accounting Agency From: Ted Knight, Chief Executive Officer Subject: Staff Retreat I am writing to remind you that our annual staff retreat will be held on Wednesday, December 13 and Thursday, December 14 at the City Convention Center, 1510 Parkland Avenue Attendance is mandatory for all employees Please plan to arrive promptly at a.m on both days; continental breakfast and lunch will be provided Our annual staff retreat is an opportunity to acknowledge our accomplishments, receive training and support, and set our goals for the coming year We've hired a professional trainer to start the retreat with some fun and informative activities designed to help us work more effectively as a team Next, we'll meet in small groups to talk about our jobs and what we can to become more successful Finally, we'll come together as a group to share insights and to write our mission statement and objectives for next year In preparation for the retreat, please write a personal mission statement and a brief description of your job Please email these to me at tknight@kaa.com no later than p.m on Monday, December 12 I will compile your responses into a handout that will be distributed to all employees In addition, managers should submit to me a list of objectives for their divisions no later than 10 a.m on Tuesday, December 13 Taking a few moments out of your busy schedules to this advance preparation will make the retreat more valuable for all of us I look forward to seeing you at the City Convention Center! Feel free to contact me if you have any questions 153 What is the memo mainly about? (a) Some mandatory meetings for managers (b) A proposed luncheon for new employees (c) A required employee training session (d) An optional planning retreat for the staff 154 Who will lead a session on teamwork? (a) The company president (b) A hired facilitator (c) A group of executives (d) The business manager 155 When is the deadline for managers to submit their list of division goals? (a) December 12 (b) December 13 (c) December 14 (d) December 15 Route 187 Parker Avenue – Airport Note: All times are approximate Arrive at your stop at least five minutes early For your safety, please stand on the sidewalk behind the yellow line painted on the curb while waiting for your coach Southbound Northbound Main St Coal Av Lark Rd Airport Airport Lark Rd Coal Av Main St 7:30a 7:42 7:51 7:57 8:00a 8:06 8:15 8:27 8:30 8:42 8:51 8:57 9:00 9:06 9:15 9:27 9:30 9:42 9:51 9:57 10:00 10:06 10:15 10:27 10:30 10:42 10:51 10:57 11:00 11:06 11:15 11:27 11:30 11:42 11:51 11:57 12:00p 12:06 12:15 12:27 12:30p 12:42 12:51 12:57 1:00 1:06 1:15 1:27 1:30 1:42 1:51 1:57 2:00 2:06 2:15 2:27 2:30 2:42 2:51 2:57 3:00 3:06 3:15 3:27 3:30 3:42 3:51 3:57 4:00 4:06 4:15 4:27 4:30 4:42 4:51 4:57 5:00 5:06 5:15 5:27 5:30 5:42 5:51 5:57 6:00 6:06 6:15 6:27 6:30 6:42 6:51 6:57 7:00 7:06 7:15 7:27 7:30 7:42 7:51 7:57 Thank you for using Parker Valley Public Transportation Call 832-8362 for customer assistance 156 Where is this time table most likely to be found? (a) At a subway station (b) At an airport boarding gate (c) At a bus stop (d) In a train station 157 When does the last northbound run pass Lark Road? (a) 6:06 pm (b) 6:51 pm (c) 7:06 pm (d) 7:51 pm Internal Job Posting Plainview Distributors, Inc Supply Chain Manager Due to rapid growth, Plainview Distributors is seeking applications for a Supply Chain Manager This is a career advancement opportunity open to current employees only The Supply Chain Manager will oversee all aspects of warehouse storage and transportation for product deliveries in the southwestern United States The Supply Chain Manager will be required to work out of the Phoenix office, and frequent movement within the region to check on branch operations (approximately ten trips per year) will be expected The successful candidate will be an experienced professional, familiar with the company and its clients, who can manage a complex network and succeed under pressure Preferred qualifications include experience in one of our warehouses or truck depots, familiarity with the Southwest, and experience in personnel management Company benefits associated with this position include a competitive salary, company car, personal expense account, and payment of relocation expenses, if needed In addition, the successful candidate will continue to receive the excellent insurance benefits, vacation pay and tuition support offered to all staff of Plainview Distributors To apply, please fill out an application using our secure company website at www.plainviewdistributors.com/~hr No paper copies or phone calls, please As part of the online application, you will be asked to submit a current resume and a list of three (3) professional references Submit all application materials no later than Friday, March 28 Plainview Distributors is an equal opportunity employer 158 What is the announcement about? (d) A change in company benefits affecting (a) A call for applications for new product some workers suppliers (b) A career opportunity for staff members of 159 Which of the following topics is mentioned the company in the announcement? (c) A job competition open to external (a) The monthly pay rate for the job candidates only (b) The number of employees supervised (c) The amount of business travel required 10 (a) Call the security guard (b) Email the security manager (c) Turn on the burglar alarm (d) Contact the local authorities Hard Times Ahead for Local Graduates Billy Roybal just graduated from Centerville Community College with a degree in semiconductor manufacturing technology Like the other 30 students who enrolled in his class two years ago, he was told that after graduation, he was virtually guaranteed a well-paying job at the Supreme Semiconductor plant However, Billy and most of his classmates are either out of work or preparing to move elsewhere The reason: Supreme Semiconductor recently announced a hiring freeze Graduates of the community college training program aren't the only ones who are upset Officials at Centerville City Hall are debating whether to sue Supreme Semiconductor for breach of contract Five years ago, the city partnered with Centerville Community College and Supreme Semiconductor in an innovative training agreement The city agreed to give the semiconductor company a significant tax break in return for funding the training program at Centerville Community College Supreme Semiconductor, for its part, hoped to benefit with a steady stream of well-trained local workers who would help the company expand over the next 20 years However, changes in the highly competitive computer technology industry have led to less business for Supreme Semiconductor Furthermore, pulling out of its contract to sponsor the community college program may not be the only downside Karl Thompson, president of Supreme Semiconductor, told Central Valley Daily News that various problems could force the company to close by the end of the year, resulting in a loss of over 300 jobs in the Centerville area He also said that company executives are hoping to meet with city officials to find some way of avoiding a lawsuit In the meantime, there are no easy answers for graduates such as Billy He says finding a high-paying job is more important to him than staying in Centerville, so if a suitable job doesn't materialize within a few months he plans to look for employment in another state As he and others leave, hopes for a bright future for the computer technology industry and Centerville are quickly fading Some city officials are still hoping there is some way to keep Supreme Semiconductor open Without it, said Mayor Charles Laughlin, the economy of Centerville will suffer a major blow 164 What is the topic of the news article? (a) A new computer training program (b) A student's struggles to graduate (c) A company that can't provide jobs (d) A city that doesn't promote growth 165 The word “virtually” in the first paragraph, line is closest in meaning to (a) quickly (b) basically (c) possibly (d) legally 12 166 According to the article, which entity might be sued? (a) Supreme Semiconductor (b) Centerville Community College (c) The City of Centerville (d) Central Valley Daily News 167 Why is Billy Roybal thinking of leaving Centerville? (a) Training in his field is not available (b) He cannot fulfill his employment contract (c) The community college is going to close (d) He is unable to find work in the area Using Your New Document Plus 250-E Office Document Shredder We are pleased that you have chosen Document Plus for your office needs Our Model 250-E Office Document Shredder is powerful enough to shred all of your confidential documents, yet operates so quietly that your co-workers will hardly even notice it With proper operation and regular maintenance, your Document Shredder will last for years to come We encourage you to follow these easy steps to ensure your satisfaction: (a) Do not attempt to feed large stacks of paper into the shredder all at once This can cause annoying paper jams and possibly damage the shredder Make sure that stacks of paper are no more than ¼ of an inch thick (about 10 pages of standard-weight paper) (b) It is not necessary to remove staples before feeding documents into the shredder However, be sure to remove larger metal items paper clip size or bigger Also, not attempt to shred cardboard or heavy manila folders (c) Spread lubricating oil on the teeth of the shredder on a monthly basis to prevent squeaking noises and prolong the life of the shredder (d) Register your product! Fill out the attached postcard to provide us with your information Registering your product entitles you to full service under your warranty You will also receive mailings with helpful tips on using your shredder, as well as announcements of new products from Document Plus We hope you enjoy your Document Plus 250-E Office Document Shredder At Document Plus, we are committed to ensuring your satisfaction If you have any questions or complaints about your shredder, please contact us at 800-372-1193 You can also visit our website at http://www.documentplus.com for helpful information 168 Where is this notice most likely to be found? (a) On an office bulletin board (b) In an instruction manual (c) In a magazine advertisement (d) On a computer software website 169 What regular maintenance is recommended? (a) Remove all metal objects in the machine (b) Clean and dry all shredder teeth 13 (c) Empty shredder receptacle monthly (d) Grease the shredding component 170 Which of the following objects need to be removed before using the shredder? (a) binder clips (b) staples (c) cardboard (d) manila folders 171 How can owners register their product? (a) By visiting the website (b) By mailing a response card (c) By calling a phone number (d) By visiting a store location Interoffice Memo Allied Steel International To: All Allied Steel Employees From: Peter Rasmussen, Compensation Committee President Date: September Today the president of Allied Steel, Eric Nelson, announced that he had agreed to our request for a 10% pay raise for all employees As you know, this is something that we, your representatives, have been struggling to achieve for nearly two years We have always argued that you, the workers who make this company succeed, should be the company's first priority When the company is experiencing rapid growth, as Allied Steel has undoubtedly seen during the past five years, all employees of the company should see the financial benefits, not just a few top executives While it has taken a long time for us to convince the company management to increase all salaries, we are delighted that we have succeeded without having to form a labor union We are not lawyers or professional lobbyists I and the other members of the compensation committee are simply concerned employees who want to see fair pay for all of us Furthermore, we did not take a confrontational approach We always told the company management that we think Allied Steel is a great place to work Our goal was not to make demands, but to present evidence from market studies to show that our position was reasonable Special thanks go out to Dr Alvin Martlin, research engineer with Allied Steel, who spent countless hours of his personal time to economic research in support of our efforts, showing that the company was paying lower salaries than our competitors I also want to thank the ten members of the compensation committee, all of whom volunteered to participate and generously gave their time for meetings I want to thank, as well, Eric Nelson and the Board of Trustees of Allied Steel for creating a work environment where the concerns of employees can be heard Last, but not least, I want to thank you, the loyal employees of Allied Steel, for your constant support You've made Allied Steel the best company in the business, and we're glad that we will now all receive pay that is well above average in our industry 14 172 What is the purpose of this memo? (a) To thank all employees for meeting company goals (b) To publicize the formation of an employee union (c) To inform the staff of recent rapid growth (d) To announce changes in worker compensation 173 Who is Eric Nelson? (a) A key Allied Steel leader (b) An engineer with Allied Steel (c) Chairperson of a committee (d) Member of the Board of Trustees 174 According to the memo, how did the committee convince the company to award raises? (a) By documenting employee productivity (b) By presenting research on industry pay levels (c) By confronting the top executives (d) By showing that funds were available Dear Employees of Consolidated Insurance, I'm writing this because I wanted to address the rumors that have been circulating about the future of our division As you know, last month we were informed by company management that the structure of the company website ? the primary task of our Electronic Resources division ? would be reviewed Many of you also know the reason for this review: some top executives were complaining about what they perceived as a lack of efficiency in keeping the website current As a result, there are rumors going around that the website may be outsourced to an external company, and all the employees of this division could be laid off I want to let you know that these rumors are absolutely false There are no plans whatsoever for any job cuts Each and every one of you has an important and valuable role to play at Consolidated Insurance, and the company is not thinking of outsourcing our web development Because our website is designed to provide detailed, complex information to all of our clients, it needs to be developed and maintained by people who know our company well The company president has reassured me in person that he values the work of the Electronic Resources division and that our staffing levels and mission will remain essentially the same With that said, I think that all of us need to acknowledge that there have been some problems in maintaining our large company website As your manager, I know that the problems are caused mainly by the challenges of implementing our new customer information database, not by any laziness or negligence on your part The committee that is currently reviewing our website will make recommendations for how to solve these problems, as well as suggestions for changing the structure of the website I suggest that you view the committee's input positively, and consider this process as an opportunity for us to improve our services I hope that this has cleared up the situation Please email me with any questions you may have, or if you 15 prefer, you may make an appointment to speak with me privately Sincerely, Jack Kemp Manager, Electronic Resources Division 175 Why did Mr Kemp write this letter? (a) To explain how the committee-review process will work (b) To consider options for redesigning the company website (c) To announce that the company plans to lay off employees (d) To clarify that the division's work will not be reassigned 176 What does Mr Kemp believe is the main challenge facing the division? (a) Other managers who think workers are lazy (b) Start-up problems with the new system (c) Employees who don't understand their jobs (d) Clients who complain about the website 177 What does Mr Kemp ask employees to do? (a) Start looking for new jobs (b) Complain to the company president (c) Accept the committee's suggestions (d) Create a more useful website Career Advancement Opportunities Available Help Market Research Associates Expand into Europe! Market Research Associates, America's largest research firm, is planning to open several new consulting offices in Europe over the next several months The first branch office will open in Paris, where French marketing experts have been impressed with our company's ground-breaking research on consumer preferences in French-speaking parts of Canada We anticipate that Paris will be just the beginning: the board of trustees believes that our successful methodology can spread to business centers throughout Europe This expansion will create exciting opportunities for our employees, and we want to give you more information about them Employees of Market Research Associates are encouraged to attend an informational meeting on Monday, March at p.m in the Green Conference Room to learn about the plans for new consulting offices in Europe If you're interested in travel and want to learn new skills that can forward your career, please attend this important meeting You'll learn about the types of positions available, the internal application process, and the benefits you can receive These include full payment of travel or relocation expenses, and paid training at a prestigious language school to bring your conversation skills in French (or eventually other languages) up to a professional level You can learn more about the plans for the new Paris facility by visiting the company website and 16 clicking on the “Branch office in Paris” link Should you have any further questions, please contact Emma at the Human Resources office, emma@mrassoc.com or 742-2451 178 What is the topic of the announcement? (a) Plans for expanding the company to overseas locations (b) Plans for providing a new educational benefit to staff (c) Information about the company's activities in Canada (d) Information about the new company building in France (a) Employees who will be moving to Paris (b) Employees who want to work abroad (c) Employees who want to receive more pay (d) Employees who can already speak French 180 Which of the following will NOT be discussed at the meeting? (a) Foreign language training (b) Relocation benefits (c) Internal hiring procedure (d) Contract negotiations 179 Who should attend the meeting? Richard Bachman 193 Fourth Street Payton, OH 48331 Cyberworld P.O Box 83627 Cincinnati, OH 49363 May 25 Re: Account # 58363 To whom it may concern: I am writing to request that you cancel my Internet service with Cyberworld, effective immediately Although I had been using your service for almost four years with no complaints, the level of service you have provided during the past month has convinced me to take my business elsewhere At the beginning of this month, I noticed that it was very difficult for me to get a dial-up connection The phone line always seemed to be busy Then friends started telling me that they were unable to access my personal website I thought this might be just a temporary problem, but after 10 days with no improvement, I decided to call your customer service line for assistance I had to wait on hold for almost an hour before speaking to an employee named John Redman He told me 17 to try connecting again in half an hour When I tried to explain that the problem had lasted almost two weeks, he became very rude and told me that he was not a computer expert and could not solve my problems When I asked him why he was answering the phone for an Internet service provider if he didn’t know anything about computers, he up on me I had never been so rudely treated in all my life My account with you was paid in full through the end of May If I receive any further bills from you, I will not pay them I hope you will act on the information in this letter and improve your services Sincerely, Richard Bachman 181 What is the purpose of Mr Bachman's letter? (a) To resolve a dispute about his Internet service bill (b) To terminate his relationship with the provider (c) To complain about his recent software purchase (d) To request a better Internet service plan 182 According to his letter, why did Mr Bachman call Cyberworld? (a) To inquire about pricing plans (b) To complain about a rude employee (c) To speak to the company president (d) To report connectivity problems 183 What does Mr Tollofson explain in his letter? (a) Staff members have been forced to work overtime (b) Training sessions have been scheduled for employees (c) Computer failure caused Mr Bachman's website issues (d) Almost all of the computers had to be repaired 184 Which of the following is true of John Redman? (a) He was trained extensively in customer service procedures (b) He was reprimanded by his immediate supervisor for his behavior (c) He was fired as a result of acting rudely to a customer (d) He no longer works for Cyberworld due to financial issues 185 What repercussion did John Redman face? (a) His personal account was cancelled (b) His employee Internet service was disconnected (c) He was relieved of his position (d) He was severely reprimanded Seeking Staffing Coordinator Martin Owens Agency is accepting applications for a staffing coordinator We are the premier temporary staffing agency in the city of Burbank, and we are looking for a bright, motivated individual to join our 18 team The staffing coordinator is the main point of contact for our employees and business clients Duties include testing and screening new employees, matching workers with appropriate jobs, notifying employees of job requirements, and contacting clients to assure that performance standards are being met The successful candidate must be able to handle multiple tasks with ease Other essential requirements include being well organized, highly dependable and people-oriented We offer an excellent benefits package, including health and dental insurance, a retirement plan, three weeks of paid vacation, and excellent pay plus commission and bonuses We offer a relaxed, fun-loving work environment and a meaningful opportunity to help others advance their careers We are a familyfriendly employer, and some telecommuting is possible depending on staffing needs and workload To apply, send a cover letter detailing your qualifications for this position and your salary requirements, a resume, and the names, phone numbers and email addresses of four professional references to: Martin Owens Agency 8463 Victory Boulevard Burbank, CA 94632 Applications will be accepted until the position is filled For best consideration, apply no later than September 25 Visit our website at www.martinowens.com for more information 186 What kind of company is Martin Owens Agency? (a) A performing arts organization (b) An employment company (c) An Internet service provider (d) An accounting agency 187 Where did the job posting appear? (a) On a bulletin board (b) On the Internet (c) In the newspaper (d) In a trade journal 188 What information is NOT required as part of the job application? (a) Education level (b) Income desired (c) Work experience (d) Professional contacts 189 What is Cindy Laughlin's level of experience? (a) She's just graduated from college (b) She's been working in the field for years (c) She has years of volunteer experience (d) She's working her way through college 190 What job requirement does Ms Laughlin's volunteer experience meet? (a) Shows track record of dependability (b) Demonstrates strong interpersonal skills (c) Displays effective organizational experience (d) Proves ability to multi-task 19 To: Lisa Derby From: Annette Shiffler Subject: Mr Martin's Retirement Party Hi Lisa, Thanks for forwarding me the email about Mr Martin's retirement party; for some reason I didn't get it when you sent it out originally I'm writing to confirm that I will definitely be attending the party Also, as we discussed, I'd like to help out with the planning and organization for the party I've worked with Mr Martin for nearly ten years, and he's been the best boss I've ever had I really want to make this a special event for him! First of all, is this going to be a potluck, or will we be ordering a catered meal? I'd like to help out either way If it's a potluck, I'd be happy to bring a dish to share If we're going to hire a caterer, I can suggest several because I often arrange catering for our training sessions I even have menus from several different catering businesses if you'd like to take a look at them Next, how about decorations for the party? I've actually got some nice banners at home that say “Congratulations on Your Retirement!” I originally used them for my uncle's retirement party last year Would you like me to bring those and hang them up in the room? What other decorations are planned? How about some nice centerpieces for the tables, such as flower arrangements? Finally, if there's any other way I can help out that I haven't mentioned above, just let me know I'd really like to get involved in this and something nice for Mr Martin Thanks for organizing the party! Annette 191 What is being discussed in the email correspondence? (a) Food and decorations for a holiday party (b) Scheduling for a committee meeting (c) A party for someone leaving the company (d) Menus for a training session 193 Which of the following does Annette offer to do? (a) Schedule a trip for Mr Martin (b) Fax Lisa some catering menus (c) Decorate a cake for Mr Martin (d) Bring some party supplies from home 192 Why did Annette receive the announcement as a forwarded email? (a) She was out of the office for a few days (b) She wasn't on the company email list (c) Lisa didn't type her email address correctly (d) Lisa didn't think she would be interested 194 Which of Annette's ideas does Lisa NOT like? (a) Placing candles on the tables (b) Putting floral arrangements on the tables (c) Arranging to have the food catered 20 (d) Having someone else arrange for the party decorations 195 What will the women probably next? (a) Talk on the phone to arrange a planning session (b) Communicate ideas using email (c) Tell Mr Martin what they want to (d) Ask co-workers to bring food for the party Memorandum To: All Employees From: Bill Regan, Director of Human Resources Subject: New Holiday Pay Policy Johnson Security is implementing a new holiday policy for all employees As you know, providing security services to our clients is our priority here at Johnson Security, and therefore most of our employees have to work on national holidays Our policy in the past has been to pay employees their regular pay rate on holidays, and then to offer them another day off in compensation, scheduled in coordination with the employee's supervisor according to staffing needs However, in order to comply with government regulations and to provide a more equitable holiday benefit for all of our employees, the policy will now be changed as follows Effective immediately, employees who work on holidays will be paid one and a half times their regular pay rate This means that if you normally receive $8 per hour, you will be paid $12 per hour when you work on a holiday However, as a result of this change, an additional day off will no longer be granted For example, if you are required to work on New Year's Day, you will receive extra pay, but you will not be able to take off another day during the week, unless you arrange with your supervisor to use some of your vacation hours This change will make it much more convenient for us to administer work schedules All employees will continue to receive two weeks of paid vacation per year, exclusive of holidays, as explained in the employee manual We hope you will be pleased with the extra financial benefit you will receive for working holidays If you have any questions or concerns about this new policy, feel free to contact me to arrange a meeting 196 Who is the author of the memorandum? (a) An expert in labor law (b) The company vice president (c) The head of the union (d) The head of personnel 197 What will employees receive compensation for working holidays? (a) More vacation time (b) A higher rate of pay (c) An extra day off (d) A special award in 198 Why is Mr Sanchez upset? 21 (a) He thinks the previous policy was unsatisfactory as well (b) He feels the change decreases employee days off (c) He feels the rate of pay should be even higher (d) He thinks his supervisor will not follow the policy 199 What does Mr Sanchez suggest? (a) Giving employees more choices (b) Returning to the previous policy (c) Making holiday work optional (d) Giving employees more money 200 What will Mr Sanchez probably next? (a) Pursue legal action (b) Contact a labor rights lawyer (c) Have a meeting with Mr Regan (d) Call a meeting for all employees ANSWER 101 C 111 A 121 D 131 B 141 B 151 D 161 C 171 B 181 B 191 C 102 A 112 C 122 B 132 A 142 D 152 C 162 B 172 D 182 D 192 B 103 C 113 C 123 B 133 B 143 B 153 C 163 D 173 A 183 C 193 D 104 A 114 B 124 A 134 D 144 B 154 B 164 C 174 B 184 C 194 B 105 D 115 B 125 D 135 B 145 B 155 B 165 B 175 D 185 C 195 A 106 D 116 B 126 D 136 A 146 C 156 C 166 A 176 B 186 B 196 D 107 A 117 B 127 B 137 A 147 B 157 C 167 D 177 C 187 C 197 B 108 B 118 A 128 B 138 C 148 B 158 B 168 B 178 A 188 A 198 B 109 C 119 A 129 D 139 B 149 D 159 C 169 D 179 B 189 A 199 A 110 A 120 A 130 C 140 B 150 A 160 C 170 A 180 D 190 B 200 C 22 ... _ to discuss this option If we cannot resolve this, I will be forced to turn your delinquent account over to a collection agency 146 (a) you (b) they (c) us (d) them Red Line Clothing Company... employees As you know, this is something that we, your representatives, have been struggling to achieve for nearly two years We have always argued that you, the workers who make this company succeed,... paper into the shredder all at once This can cause annoying paper jams and possibly damage the shredder Make sure that stacks of paper are no more than ¼ of an inch thick (about 10 pages of standard-weight