© 2011 Sequent IT - Confidential Microsoft Dynamics CRM Overview © 2011 Sequent IT - Confidential 2 © 2011 Sequent IT - Confidential 2 Agenda 1 About Sequent 2 Microsoft Dynamics CRM 2011 © 2011 Sequent IT - Confidential 3 © 2011 Sequent IT - Confidential 3 About Sequent © 2011 Sequent IT - Confidential 4 © 2011 Sequent IT - Confidential 4 Sequent in Highlight We develop innovative products and services based on Microsoft Technologies, to help people and businesses throughout the globe to realize their potential • Original American company, with head quarter in Singapore • Business office in America, UK, Singapore, Hong Kong, development base in Vietnam. • Our talents are mixed of India, Vietnam and other global destinations. • More than 100% growth rate, in recent years. • Strong partnerships with specialized products and large services companies © 2011 Sequent IT - Confidential 5 © 2011 Sequent IT - Confidential 5 Sequent’s services portfolio Enterprise needs very efficient IT applications to compete in the today’s dynamics market-place. Sequent is a partner in getting those implemented. IT Apps Building & Maintenance for • Portal Development • Collaboration • Enterprise Content Management (ECM) • Workflow implementation of business processes • Enterprise Resource Planning (ERP) • Supply/Chain implementation • CRM implementation • Interfacing disparate IT systems in the organization • Desktop applications/ Smart Client based apps / Distributed Enterprise Applications/ Web • Any custom applications © 2011 Sequent IT - Confidential 6 © 2011 Sequent IT - Confidential 6 Sequent’s services portfolio Enterprise needs to have most of their apps front ends on modern mobile devices to be productive in the today’s dynamics market- place. Sequent is a partner in getting those implemented. Smart Phone Apps Building & Maintenance for • iOS (iPod Touch, iPhone and iPad) • Android • Windows Phone 7 • Blackberry Designed with localization and scalability in mind © 2011 Sequent IT - Confidential 7 © 2011 Sequent IT - Confidential 7 Sequent’s Clientele • Sequent has worked for customers from United States, Europe, Singapore, Vietnam, etc. We are ready to move to a larger stage. © 2011 Sequent IT - Confidential 8 © 2011 Sequent IT - Confidential 9 © 2011 Sequent IT - Confidential 9 Microsoft Dynamics CRM Suite Full CRM suite capabilities and application flexibility -Interactions -Marketing -Sales -Service -xRM -Business Process -SOA -Flexible Deployment © 2011 Sequent IT - Confidential 10 © 2011 Sequent IT - Confidential 10 Microsoft Dynamics CRM Business Architecture [...]... partner solutions 14 © 2011 Sequent IT - Confidential Why Choose Microsoft Dynamics CRM? “If you know how to use any of Microsoft s desktop tools, you know how to use Microsoft s [Dynamics] CRM product.” - AMR Research, November 2007 ““Buyers also like Microsoft Dynamics CRM s usability and its quick time-to-value compared with traditional CRM applications.” - Forrester Research, February 2007 15 © 2011... Maximizing customer value 12 © 2011 Sequent IT - Confidential Microsoft Dynamics CRM Customer Service Solution Key Benefits  Achieve 360 ° visibility across the entire organization  Improve agent productivity  Improve first-call resolution  Optimize up-sell and cross-sell 13 © 2011 Sequent IT - Confidential Microsoft Dynamics Extended CRM Solution Key Benefits  Robust workflow engine  Multi-channel.. .Microsoft Dynamics CRM Marketing Solution Key Benefits  End-to-end visibility  Improved consistency  Greater marketing efficiency  Improved measurability 11 © 2011 Sequent IT - Confidential Microsoft Dynamics CRM Sales Solution Key Benefits  360o view of customer  Repeatable sales process  Consistent . Confidential 15 Why Choose Microsoft Dynamics CRM? ““Buyers also like Microsoft Dynamics CRM s usability and its quick time-to-value compared with traditional CRM applications.” - Forrester. IT - Confidential 10 Microsoft Dynamics CRM Business Architecture © 2011 Sequent IT - Confidential 11 © 2011 Sequent IT - Confidential 11 Microsoft Dynamics CRM Marketing Solution Key. IT - Confidential Microsoft Dynamics CRM Overview © 2011 Sequent IT - Confidential 2 © 2011 Sequent IT - Confidential 2 Agenda 1 About Sequent 2 Microsoft Dynamics CRM 2011 © 2011 Sequent