Giao tiếp với khách du lịch nước ngoài và viết báo cáo từ các cuộc phỏng vấn

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Giao tiếp với khách du lịch nước ngoài và viết báo cáo từ các cuộc phỏng vấn

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Giao tiếp với khách du lịch nước ngoài và viết báo cáo từ các cuộc phỏng vấn

To Hong Nhung & Do Thi Tuyet Trinh A3K15 Group 2 CONTENT Title Page I, Introduction 1 II, Interview questions 2 III, Results 6 IV, Discussion 20 V, Recommendations 22 VI, Conclusion 23 Project – KS1 1 To Hong Nhung & Do Thi Tuyet Trinh A3K15 Group 2 I, INTRODUCTION It is said that practice makes perfect, that’s why we have home works, assignments, etc… when we study English object. This KS1 project is not an exception in order to improve our all-sided English skills. In previous tasks we had known to get information effectively then analyzing them, we also learned to work in both small and big groups, how to share work equally among members, how to gather individuals into an united one, etc .All of these will be very helpful for our profession in the future, and this time is for other important skill: communicating with foreign tourists and writing report from the interviews. As the ones who are studying tourism, this project brings us a valuable chance to approach one of the most important factors in tourism: tourists. This is also our motivation to do the project. After 2 weeks working together, we completed this interview report in collaboration of 2 members. It contains our enthusiasm and our effort in collecting and synthesizing information in order to get the best result. We two include: 1. Tô Hồng Nhung, who is responsible for: + Interview questions. + Results. + Discussion. 2. Đỗ Thị Tuyết Trinh, who is responsible for: + Introduction. + Also the results. + Recommendations and Conclusion. Project – KS1 2 To Hong Nhung & Do Thi Tuyet Trinh A3K15 Group 2 II, Interview questions 1, Places: Sword Lake (Hoan Kiem Lake) – Dinh Tien Hoang Street. Temple of Literature – Quoc Tu Giam Street. 2, The way tourists were approached: At the beginning, while sightseeing round and round the lake, we saw many tourists. Taking time to check whether they were free of not, each of us took turns to ask for the tourists’ helps. While interviewing, we did not only focus on the answer, but also received the extra comments of the foreigners, their feelings and some interesting informations they shared. After doing with the interview, we gave each tourist a little handicraft dragonfly made by bamboo as for their helps. 3, Attitudes of interviewees and communication problems: For the foreigner speaking English, they were very social and friendly. But some of the foreigners refused to do the interview because there were too many students chose the same place with us. Some showed their real interests with interviewers, some just answered quickly to continue their plan. Some just smiled (and we understood that’s a refuse), some totally ignored us, For the foreigner who could speak a little English, we used some body languages and simple words to explain what we wanted to ask, and they answered quickly. At first they were surprised, but then they understood and sympathized with us. Project – KS1 3 To Hong Nhung & Do Thi Tuyet Trinh A3K15 Group 2 While taking photos with guests, we discussed about some gestures should be used. For example, the gesture showed “Victory” in Vietnam (V) has different meanings to some other cultures. In America, it means “Peace and Love” (we have already learned that in Intercultural Communication). But in Europe, we have to be very careful, because showing it in different side of the hand shows bad meaning. Some foreigners spoke too fast and used their accent voice that we had to try hard to understand by speaking separated words. Sometimes, approaching the tourists might lead to misunderstanding. Because in Vietnam, there are many beggars, street vendors, etc…approaching, following tourists, so some interviewees quickly refused and showed their uncomfortable expression just when they saw us (and we indeed did not a chance to say anything). 4, Questionnaire Name: Tô Hồng Nhung and Đỗ Thị Tuyết Trinh Class: A3K15 Group 2 QUESTIONAIRE: “Vietnam in your eyes” PERSONAL BACKGROUND: • Name: ………………………………… • Nationality:……………………………… • Age: ………………………………… • Sex: ………………………………… • Independent or group traveler: ……………………………… QUESTIONS 1. Is this the first time you visit Vietnam? A. Yes B. No 2. Where do you come from? A. Asia B. Europe C. America Project – KS1 4 To Hong Nhung & Do Thi Tuyet Trinh A3K15 Group 2 D. Africa E. Australia 3. Why did you choose Vietnam? A. Travel B. Visit relative, friends,… C. Business/ Work D. Study E. Other 4. Where did you visit? A. Beaches B. Heritages C. Nature reserve D. Historical places E. Other 5 Where will you intend to visit? A. Beaches B. Nature reserve C. Historical places D. Other E. Heritages 6. Where did you get information? A. Internet B. Experience C. Travel Agency D. Reference E. Other 7. Did you find the information useful? A. Yes B. No 8. Which kind of tourist service did you use? A. Tour operator B. Tourist Information Center C. Group tour 9. What kind of accommodation did you choose? A. Hotel/ Motel B. Home-stay C. Other 10. What do you think about the quality of accommodation? A. Very good B. Good C. Normal Project – KS1 5 To Hong Nhung & Do Thi Tuyet Trinh A3K15 Group 2 11. Have you try any kind of foods in Vietnam? A. Yes B. No 12. What is your feeling about food in Vietnam? A. Very good B. Good C. Normal 13. Did you satisfy with the food service? A. Yes B. No 14. What do you think about the food sanitary in Vietnam? A. Very good B. Good C. Normal 15. What mean(s) of transportation did you choose in Vietnam? A. Bus B. Taxi C. Train D. Boat E. Bicycle F. Other … 16. Did you go shopping in Vietnam? A. Yes B. No 17. Is that impressed you much? A. Yes B. No 18. Do you find any places of entertainment in Vietnam ? A. Yes B. No 19. Did you satisfy with that? A. Yes B. No 20. What impressed you the most in Vietnam? A. Landscape B. Foods C. People D. Other 21. Will you come back and recommend Vietnam to your friends? A. Yes B. I have no idea Project – KS1 6 To Hong Nhung & Do Thi Tuyet Trinh A3K15 Group 2 III, RESULTs 1, Questionaire: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 1.Wesl ey B C B A C A B A B A A A A A A B F A A A B B A 2.Tho -mas A E A B E A A A A A A A B B A E A B A A C B 3.Iren e A B A A C D C A A B C A A A A C A B C B B B B C A 4. Axel A B A C C E A A A C A A A B C C A D A A A B B A 5.Ken- vin B C D B D A B A C C A B C B B B A A A C A 6.Omar B D B C B B A A C A B B C D E A A A A D A 7. Gabrie l A C A F B A A B A C A B C B A E A B A B A B 8.Mei Xin B A C F A C A A A A C A C F A A A A D B 9.Jang Youn Su A A D C B B C C A A B C F A A A A A B 10.Jam es A E A F A C A A A B A A A B C B A A A A B C B 11.Hen ry B C C A D B A B A A B A C A B C A A A B B 12.Dan iel A C C D C B A A A B C B B B B B A B 13.Ker ian A B A F E C A B C A C A A C C A B B B B A B 14.Mi- chael B E C C E A B B A A A B B C D E A B A B C B Project – KS1 7 To Hong Nhung & Do Thi Tuyet Trinh A3K15 Group 2 Project – KS1 8 To Hong Nhung & Do Thi Tuyet Trinh A3K15 Group 2 Project – KS1 9 To Hong Nhung & Do Thi Tuyet Trinh A3K15 Group 2 As can be seen, this doughnut chart presents the different origin of each interviewee: Asia, Europe, America, Australia and Africa. Among 5 continents, Europe and America have the biggest percentage of persons, which were outlined. These two aspects both account for 28,57% of 14 interviewees. The proportion of Australian is slightly smaller than those first top. 3 in 14 foreigners, comes in at 21,42% people came from the land of kangaroo. 28,57% originated in Asia, and African makes up only 7,15% of the data. This chart shows the fact that the target markets of Vietnam tourism are: Europe (especially France), America (especially USA), Australia. China, Korea, Japan are 3 toppers of Asia marker for Vietnam. In conclusion, wherever the tourist comes from, all the professional of tourism field should behave the same and try best to take advantages in this competitive field. Reasons for travel Project – KS1 10 [...]... heritages 8 of 14 interviewees chose places related to history for their travel and the same people with the heritages in which 4 tourists visited them, the rest marked those destinations as their next schedules With nearly four thousand-age-old culture, it is easy to understand why Vietnam has so many famous historical sites that attract most tourists, such as Dien Bien Phu, Cu Chi Tunnel, Hoa Lo Jail,... which accounting for 71,44% There was much smaller percentage uses home-stay (14,28%) that is equal to the proportion of using other lodging Altogether, foreign tourists often choose hotels or motels during their stay The reason might be the variety of quantity and quality of these accommodations in Vietnam There are many kinds of hotels range from 1 to 5 stars that can satisfy the lodging needs of... are not various and catches up with neighbors in Project – KS1 19 To Hong Nhung & Do Thi Tuyet Trinh A3K15 Group 2 the South East Asia On the other hand, Vietnamese handicrafts are sophisticated and productive: ceramics, silk… For the new comers, the percentage recorded at about 25% for both kinds In general, both kinds of service in Vietnam are not as populated as the potentiality of Vietnam tourism... them in order to continue our interview It’s so fun! In general, this report really brought us many interesting things that we have never thought about 2, Learning objective We thought that this is our duty to pass the middle exam for KS1 All the teaching staff required us many things, because now we are third-year students Different from the 1st year and 2rd year, while doing assignment we could search... hearts that they want to visit Vietnam again and again Some ways are out of reach for Vietnamese tourism, but some ways are not To place ourselves in the position of people who will work in non-smoking industry, we think that we can do something to support that purpose: 1 The first thing is listen: In order to improve tourists’ satisfaction, we have to listen well to realize what they actually want, what... relaxing and comfortable 3 Keep the surroundings ‘environment of destinations clean because many tourists complain about the littering that they see everywhere 4 Share the ideas to vary the tourism’s products that are rather poor in Vietnam Project – KS1 23 To Hong Nhung & Do Thi Tuyet Trinh A3K15 Group 2 VI, CONCLUSION It could be the most difficult task that we have ever done There were many disadvantages... something negative about the country they have been visiting However, going abreast with disadvantages, there were many advantages that we encountered Our confidence and communication skill improved gradually through each interview Besides, this total new kind of task brought us chances to arrange time, study many things new and useful, also the way to contact effectively with many types of foreign tourists . A3K15 Group 2 CONTENT Title Page I, Introduction 1 II, Interview questions 2 III, Results 6 IV, Discussion 20 V, Recommendations. Thi Tuyet Trinh A3K15 Group 2 I, INTRODUCTION It is said that practice makes perfect, that’s why

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