Global Intranet Practices & Trends Jane McConnell based on the 2007 Global Intranet & Portal Strategies Survey conducted from June to August 2007 with 178 organisations around the world. Extracts from the presentation given at KMWorld & Intranets, Nov. 2007. Contact jane@netjmc.com for more information. About NetStrategy/JMC • Intranet strategy consultant specialised in complex, large and/ or global intranets • American, based in Europe for 25 years • Annual Survey & Reports: Global Intranet Trends, Global Intranet Analysis (100 participants worldwide in 2006, 180 in 2007) • Publications • Co-author of "L’avantage internet pour l’entreprise", Dunod (1996) • Co-author of "L'intranet dans tous ses états"!IQ Editeur (2004) • "International Intranets" columnist (Intranets: Enterprise Strategies & Solutions") • Speaker and Advisory Boards: • KMWorld & Intranets, California - Online Information, London - Rencontre internationale des responsables intranet, Paris Clients: United Nations (New York), ArcelorMittal (Luxembourg), Alcatel-Lucent, Areva, Alstom, EDF, Largardère, Pernod Ricard, Suez, Institut de radioprotection et de sûreté nucléaire, RATP, UPM (Helsinki), Nokia (Helsinki), Amadeus (Madrid) Points covered • About the Global Intranet & Portal Strategies Survey • Intranet as the way of working • Globalisation • Integration of 2.0 technologies into intranets • Challenges & obstacles • Are intranets ready for the online world? • Second annual edition: 101 organisations in 2006, 178 organisations in 2007 • Online, takes 1 hour, covers:•! • Perceptions, Strategy & Decisions, Globalization – Internationalization - Localization Languages & Translation Customization & Personalization Collaboration, Web 2.0 Search & Findability, Taxonomies Budgets, Measurement & Evaluation Intranet/Portal Teams, Obstacles & Issues The Future About the Global Intranet & Strategies Survey 178 participating organisations Under 5 k 54 (30.3%) 5 to 15 k 34 (19.1%) 15 to 50 k 52 (29.2%) 50 to 100 k 15 (8.4%) 100 k to > 500 k 23 (12.9%) Number of employees worldwide n = 178 Q5 ©2007 NetStrategy/JMC Asia-Pacific 18 (10.1%) Europe 80 (44.9%) North America 77 (43.3%) Other 3 (1.7%) Region where headquarters are located n = 178 Q4.5 ©2007 NetStrategy/JMC From under 5K to over 100 k employees, Located in North America, Europe and Asia-Pacific Participating organisations 1 country 61 (34.3%) 2 -3 countries 9 (5.1%) 4 - 10 countries 26 (14.6%) 11 - 20 countries 30 (16.9%) 21 - 50 countries 21 (11.8%) 51 to 100 countries 16 (9.0%) 101 to 200 countries 15 (8.4%) Multi-country organisations Number of countries where organisation operates n = 178 Q13 ©2007 NetStrategy/JMC Private 128 (71.9%) Public 35 (19.7%) Association 7 (3.9%) Extraterritorial 4 (2.2%) Non governmental 4 (2.2%) Type of organisation n = 178 Q6 ©2007 NetStrategy/JMC From 1 to over 100 countries, primarily private, with 1 out 5 public sector Intranet as the way of working Not foreseeable 2 (1.1%) Over 5 years 11 (6.2%) In 3 or 4 years 68 (38.2%) In 1 or 2 years 77 (43.3%) It already is 20 (11.2%) Way of working - when? All respondents, % n = 178 Q117 ©2007 NetStrategy/JMC Class 1 Class 2 Class 3 The intranet is or will become the way of working in 1 to 2 years in over half the organisations Distribute information Help generate business opportunities Facilitate productivity Facilitate collaboration 5 61 22 23 14 18 24 24 22 16 32 33 34 3 17 15 25 1 5 5 Absolutely Quite a lot Somewhat A little Not at all Primarily an information distribution platform How employees perceive the role of the intranet, % n = 177 Q40 ©2007 NetStrategy/JMC Jumped 12 points from 22 to 34 % Went from 52 to 59 % Stagnated at 20 % Went from 19 to 22 % From 2006 to 2007 - The perception of the intranet is gradually evolving to include being a business tool. Distribute information Help generate business opportunities Facilitate productivity Facilitate collaboration 5 75 26 26 16 14 32 33 30 9 29 34 30 1 12 4 19 1 4 Absolutely Quite a lot Somewhat A little Not at all Primarily an information distribution platform Organisations with a steering committee n = 81 (Far, Long) Q40 ©2007 NetStrategy/JMC Distribute information Help generate business opportunities Facilitate productivity Facilitate collaboration 35 17 12 6 5 41 39 17 37 6 33 39 58 6 28 22 Absolutely Quite a lot Somewhat A little Not at all Primarily an information distribution platform Organisations with a steering committee n = 19 (Already-is) Q40 ©2007 NetStrategy/JMC Distribute information Help generate business opportunities Facilitate productivity Facilitate collaboration 5 52 25 22 16 24 21 19 18 18 33 35 38 4 19 22 22 1 3 3 Absolutely Quite a lot Somewhat A little Not at all Primarily an information distribution platform Organisations with a steering committee n = 77 (Becoming) Q40 ©2007 NetStrategy/JMC Perception of intranet role by employees (by class) Class 1 Class 2 Class 3 [...]... organisations International presence Intranet connectivity Perceptions Types of intranets & portals Intranet history Intranet scope Plans to change Strategy • • • • • • • • • • Intranet 2.0 Globalisation & localisation Customisation Collaboration Search & findability Budgets Measurement & evaluation Resources Obstacles & issues A look into the future Contact Jane McConnell, jane@netjmc.com for more information... Integration of business applications Search optimisation Customised delivery of content & services Portal solution (if appropriate) Measurement & evaluation Communication with senior management and key stakeholders Resources, integration into job descriptions, training Underlying themes & awareness Process alignment User centred logic & design Information quality & relevance Analysis based on segmentation:... Criticality & perceptions, integration, obstacles & pain points, strategy, search & findability, taxonomies, collaborative tools & spaces, intranet 2.0, customisation & personalisation, globalisation & localisation, measurement & evaluation, budgets & resources Contact Jane McConnell, jane@netjmc.com for more information ... information Global Intranet Analysis Report • • • • • • • November 2007 Intranet status snapshot - one-page view of where intranets are at today 5-minute senior management assessment sheet: 12 strategic questions 3-page description of 10 key action areas correlated to the 12 questions 10-page Intranet & Portal Highlights from the Intranet Trends report Data and commentary enhanced by firsthand experiences Survey. .. your organisation • Contact Jane McConnell, jane@netjmc.com • More information on www.netjmc.com /survey Global Intranet Trends Report • • • • • November 2007 Way of working - when? A 3-page Executive Summary A 10-page Survey Highlights section Detailed charts with commentary Survey sample: 178 organisations worldwide 100 charts, 95 pages Price: 525 $ US (Approximately 360 euros.) Strong top down, weak... priority 2 Lack of awareness of the potential role of the intranet 3 Lack of ownership at a senior level 4 Lack of or insufficient search solution 5 Not aligned to processes, not essential for daily work Most organisations need to make major changes in their intranet landscape and how they manage it Thank you! For more information • Global Intranet Trends Report” and Global Intranet Analysis Report” available... 178 organisations worldwide 150 charts, 183 pages Price: 1175 $ US (Approximately 800 euros.) What organisations are working on today Intranet as the way of working Class 3 Class 2 Class 1 In 3 to 4 years (or more) In 1 or 2 years Now Definition of strategy & high level governance Intranet landscape clarification Implementation of collaboration tools & spaces (including 2.0 tools) Integration of employee... segmentation: Intranet as the way of working today Class 1 - today Class 2 - in 1 or 2 years Class 3 - in 3 to 4 or more years Senior management perception The intranet is “business critical-very useful”, “useful”, and “neutral-indifferent” Strategy tools Existence of documented intranet strategy, decisionmaking steering committee Topics : Criticality & perceptions, integration, obstacles & pain points,... % in 2006 to 17.5 % in 2007! Globalisation = Finding the balance between the big picture specific needs Customised content & services Customisation and personalisation, % 100 90 Leading 80 70 60 Class 1 Class 2 Class 3 Critical-very useful Useful Neutral-indifferent Low 50 40 30 20 10 0 Personalisable (by individual) Customised automatically (profile) Integration of 2.0 2.0 landscape in Class 1 (%) Being... up All respondents, % Strength of information flows, % Not foreseeable 2 (1.1%) Over 5 years 11 (6.2%) It already is 20 (11.2%) 38 Top down Bottom up 8 16 24 23 18 13 31 7 22 In 3 or 4 years 68 (38.2%) Horizontal In 1 or 2 years 77 (43.3%) 8 Very n = 178 Q117 2007 NetStrategy/JMC Users come first Somewhat n = 177 22 A little Q39 23 Not at all 2007 NetStrategy/JMC The intranet already is the way of . Global Intranet Practices & Trends Jane McConnell based on the 2007 Global Intranet & Portal Strategies Survey conducted from June to August 2007 with 178 organisations around the. organisations in 2007 • Online, takes 1 hour, covers:•! • Perceptions, Strategy & Decisions, Globalization – Internationalization - Localization Languages & Translation Customization &. Personalization Collaboration, Web 2.0 Search & Findability, Taxonomies Budgets, Measurement & Evaluation Intranet/ Portal Teams, Obstacles & Issues The Future About the Global Intranet