generl training sample answers handout 4

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generl training sample answers   handout 4

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Exercise 5: You recently took a trip with a taxi company. The driver behaved in an unacceptable way and you had a lot of problems. You complained to the company but no one has replied to your complaint. Write a letter to the taxi company. In your letter • Say why you are writing and how you feel • Explain what happened • Tell them what you would like them to do Dear Sir/Madam, I am writing to express my dissatisfaction with the service I have received from your taxi company both during my ride and in dealing with my subsequent complaint. Last Wednesday (12 th of May), I took one of your taxis to go to an important business meeting in the city. Although the driver said he knew the address I wanted to go to, he took me to the wrong address. This made me late for my appointment. When I complained about his mistake, he became angry and shouted at me. I refused to pay the fare and he then started to threaten me. I took down his information and left the taxi while he was shouting, and I immediately wrote a letter of complaint to your company. However, I am very disappointed to *nd that I haven’t had a letter of apology for the driver’s behaviour. As a representative of your company, he should behave in a courteous manner; particularly because it was the driver who had made the mistake. I would like to recommend that you train your sta- to behave in a polite manner to customers. I also expect an apology for your employee’s behaviour towards me. Yours sincerely, Brian Tan Exercise 8:

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