[...]... 265 265 269 Preface Microsoft Dynamics CRM 2011 Customization and Configuration (MB2-866) Certification Guide will help you prepare for the MB2-866 Microsoft Dynamics CRM 2011 Configuration and Customization certification exam This book covers the published exam syllabus as closely as possible to help you prepare for the type of questions that are likely to appear in your exam Microsoft has published... security roles, filed security, teams Chapter 1 Presentation tier Microsoft Dynamics CRM 2011 provides user access through the CRM web client, Microsoft Dynamics CRM 2011 for Outlook or Microsoft Dynamics CRM Mobile Express The presentation tier can be customized using: • The user interface customization features native to Microsoft Dynamics CRM 2011 such as the ability to customize forms and views • Client-side... achieve the Microsoft Certified Technology Specialist certification by passing the MB2-866 Microsoft Dynamics CRM 2011 Customization and Configuration exam Whether you work for yourself as an independent consultant, work for a Microsoft customer, or work for a Microsoft partner, earning a Microsoft Dynamics CRM certification leads the way to better career opportunities [3] Preface Achieving certification. .. you will need the following software: • Microsoft Windows Server 2008 (x64 version) or later, running Active Directory and Internet Information Services 7.0 or later • Microsoft SQL Server 2008 (x64 version) or later • Microsoft Dynamics CRM 2011 Server • Microsoft Dynamics CRM 2011 for Outlook • Microsoft Outlook 2003 or later, for the CRM for Outlook client Microsoft provides time-limited evaluation... Overview of Microsoft Dynamics CRM 2011 7 Architecture of Microsoft Dynamics CRM 2011 Multi-tier architecture Presentation tier Application tier Data tier Supported and unsupported customization Supported customizations Unsupported customizations Deployment options On-premise deployment Partner-hosted deployment Online deployment Deployment differences Using an implementation methodology Microsoft Dynamics. .. book You will need a user account with a System Administrator security role for a Microsoft Dynamics CRM 2011 system so that you can practice the configuration and customization procedures outlined in this certification guide You can use a Microsoft Dynamics CRM Online 30-day trial system for this purpose Visit http:/ /crm .dynamics. com and follow up the links to sign up for a free 30-day trial Alternatively,... or update records in the CRM database—is not supported Filtered views provide an efficient method for securely retrieving the CRM records, using custom SQL-based queries and displaying the data to a user based on their Microsoft Dynamics CRM security roles Supported and unsupported customization Microsoft Dynamics CRM 2011 can be customized by using all the configuration and customization features available... having a problem with any aspect of the book, and we will do our best to address it [6] Overview of Microsoft Dynamics CRM 2011 Microsoft Dynamics CRM 2011 provides a range of customization capabilities This chapter provides an introduction to the CRM application architecture before we learn the different customization capabilities in depth, in later chapters We'll discuss the different application tiers... security roles Architecture of Microsoft Dynamics CRM 2011 Microsoft Dynamics CRM 2011 offers a rich set of marketing, sales, and service features for managing customers It also offers a rich set of extensibility features for configuring and customizing the standard features, or creating custom features, to meet your requirements Overview of Microsoft Dynamics CRM 2011 Multi-tier architecture Previous... time-limited evaluation versions of all the required software Please refer to the Microsoft Dynamics CRM 2011 Implementation Guide for further information (http://www .microsoft. com/en-us/download/details.aspx?id=3621) Since the MB2-866 exam was published, Microsoft has released several new features for Microsoft Dynamics CRM 2011 These features are now standard features of the product, but were not available . alt="" Microsoft Dynamics CRM 2011 Customization & Conguration (MB2-866) Certication Guide A practical guide to customizing and conguring Microsoft. Microsoft Dynamics CRM 2011 focused on helping you pass the certication exam Neil Benson BIRMINGHAM - MUMBAI Microsoft Dynamics CRM 2011 Customization &