H thng qun tr o cho ng d ngh p c Lam i hc  Lu ThS.   phn mm: 60 48 10 ng dn: TS. Trn Th  o v: 2012 Abstract.                          . ,        .  ,                                                 . Keywords. ; H thng qun tr;  phn mm; Doanh nghip; H tho Content         2009,  2010  2011 [1].                              ,                    .                       2010                ,                                         .            ,                                            .    ,                                  , .                ,                   .           ,              ,                                 trong doanh nghip           :  ,    ,  ,                                                                                    h.         :  1-   :           -                     :  c ,    3                       :   ,                   4               :             References [1]Gartner EXP Worldwide Survey of Nearly 1,600 CIOs Shows IT Budgets in 2010 to be at 2005 Levels, Gartner Executive Program, Stamford Conn 19 th January 2010, http://www.gartner.com/it/page.jsp?id=1283413 [2] Peter Mell, Timothy Grance, The NIST Definition of Cloud Computing;NIST Special Publication 800-145, National Institute of Standards and Technology, Sept 2011 [3]IDC Forecasts U.S. Public IT Cloud Services Revenue to Grow 21.6%,http://www.businesswire.com/news/home/20110208005981/en/IDC-Forecasts-U.S Public-Cloud-Services-Revenue [4]Gartner says Worldwide SaaS Revenue to Grow 22 Percent in 2009, May 2009, http://www.gartner.com/it/page.jsp?id=968412 [5]Google and I.B.M. 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Keywords. ; H thng qun tr;  phn mm; Doanh nghip; H tho Content         2009,