... effective368 BEST PRACTICES IN LEADERSHIP DEVELOPMENT AND ORGANIZATION CHANGE cart_14399_ch16.qxd 10/19/04 1:19 PM Page 368360 BEST PRACTICES IN LEADERSHIP DEVELOPMENT AND ORGANIZATION CHANGE customer ... Caitlin and Lexi, in Cheshire, Connecticut.Ruth Neil is manager, training and development, at Praxair Distribution, Inc.She has a thirty-four-year track record in organizational change initiatives, ... tomove into the process of design.DESIGNThe beginning steps to this change effort began by looking around, getting “outof our woods,” if you will, and seeking out other models of leadership in...