Tài liệu Managing the IT Services Process doc

Tài liệu Managing the IT Services Process doc

Tài liệu Managing the IT Services Process doc

... recognition of the view of the helpdesk as the point of access for all IT services within the corporation. The service culture, once the premise of the helpdesk alone, had spread across the whole ... comes first – therefore the services must precede the staffing. Identifying IT services 13 strategy, especially if they are broadly satisfied with the service as...
Ngày tải lên : 17/01/2014, 08:20
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Tài liệu NHỮNG THẾ MẠNH CỦA VÙNG. doc

Tài liệu NHỮNG THẾ MẠNH CỦA VÙNG. doc

... tài nguyên sinh vật. Về tài nguyên khoáng sản có khoảng gần 300 mỏ và điểm khoáng sản, đây là con số không lớn. Hàng năm nguyên vật liệu nhập khẩu vào vùng chiếm 48.2% còn số nguyên vật liệu ... trung tâm. Từ Hà nội, mạng lưới đó toả ra theo nhiều hướng với các trục quan trọng chạy song song với hệ thống đường sắt hoặc men theo thung lũng hay men theo các 19  Thực hiện thủ t...
Ngày tải lên : 12/12/2013, 20:15
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Tài liệu Creating the project office 21 docx

Tài liệu Creating the project office 21 docx

... demonstrate support? They pushed the rest of the organization to use the PMO services and also use the PMO as an example. They asked the PMO manager to attend manage- ment meetings to inform them about ... activities was the initial driving force for the project office. Decreased labor costs directly contribute to the organization’s profit. Nevertheless, the project office pr...
Ngày tải lên : 15/12/2013, 10:15
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Tài liệu Creating the project office 24 doc

Tài liệu Creating the project office 24 doc

... resources for our situation. There has been a great deal of trial and error and frequent worries that perhaps it s not exactly the way the PMI Grand Masters would have done it. So be it, it s our program ... Creating the Project Office Managing multiple projects is the purview of the PMO. Projects have clear priorities. By focusing people on structure, practices, and processes,...
Ngày tải lên : 15/12/2013, 10:15
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Tài liệu Creating the project office 25 doc

Tài liệu Creating the project office 25 doc

... Change The responsibility of most program managers is monumental—they have to get jobs done on time and within cost and quality constraints. Although the re- sponsibility is gigantic, the authority ... managers: “These are men and women who are oblivious to the im- pacts of their words and actions. Their attempts at humor are offensive. They pro- vide little feedback about the job p...
Ngày tải lên : 15/12/2013, 10:15
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Tài liệu Creating the project office 28 doc

Tài liệu Creating the project office 28 doc

... approach the objects and lift them in the same man- ner. So the man always stands on the right side and the woman always on the left. They pick up the object on the count of three, walk it over to the ... who first watch their parents work and then begin to help them. Always they see that the man is on the right and the woman is on the left as well as the rest of...
Ngày tải lên : 15/12/2013, 10:15
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Tài liệu Creating the project office 29 doc

Tài liệu Creating the project office 29 doc

... Leadership, the PMO should specify the planning process as part of the project management process. It must emphasize that the participative process is more important than the plan itself and explain ... support the project and process. It can specify the role of project sponsor as a formal part of the project management process and de- fine the sponsor’s proper pl...
Ngày tải lên : 15/12/2013, 10:15
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Tài liệu Creating the project office 30 docx

Tài liệu Creating the project office 30 docx

... open processes for the success of the company. An inhibiting assumption would be that knowl- edge is power and everyone should closely guard their knowledge rather than share it. Another inhibiting ... of the project management process throughout the organization. For Motivation, the PMO can hold everyone involved in the project ac- countable for the outcome, process used,...
Ngày tải lên : 15/12/2013, 10:15
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Tài liệu Chapter 12: IT project manager doc

Tài liệu Chapter 12: IT project manager doc

... coordinating the contracted work at the appropriate time  Monitoring the contractor’s performance with respect to scope, schedule, budget, and quality  Managing the scope in terms of its definition ... & delivery of the project’s scope All of the project processes & delivery of the project’s scope is the responsibility of external sources Provides the most flex...
Ngày tải lên : 17/12/2013, 14:15
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