... 179Assessment: in Agilent’s APEX coachingprogram, 3–4, 8, 15; in Corning’s innovation change initiative, 24; in Emmis Communica-tions’ culture change process, 85–86; in FirstConsulting Group’s leadership ... (BMS), 416 417 Business Model Exercise, 152–156Business services industry case study. See FirstConsulting GroupBusiness Y model, 107–108CCadence of change, 411 , 418 Calibration scores, of leadership performance, ... 459increased value derived from building on existing systems and involving alllevels of employees in the development of new processes, both of which helptruly integrate change initiatives into...