... managers on these topics first, then roll out the training across the organization. The project office may also want to offer, or broker, consulting to help people implement the steps learned in the training. ... model for others. The effect is more control over the environment and more order in it. To engage others, recognize the problem of entropy the degradation of mat- ter and energy in the universe ... to the goal of first understanding and then being willing to apply the process. At this stage of the change process, the change agent should vigorously em- ploy the organization’s existing project...