English for Tourism and Hospitality 4

... Elementary English for Tourism and Hospitality LESSON 4 – Checking In STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest The story Leo is booking Mona and Jack into ... changes their rooms and makes sure they have everything they need. Grammar – There is / There are As we learnt in lesson 4, there is (there’s) is used with single items and uncountable nouns. ... some magazines Language Practice – Both and just There are a number of structures you can use for ‘both’. Each of them has the same meaning. For example, you can say: Both guests are...

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English for Tourism and Hospitality 4

... reservation for three nights. Mona White. I called last week. Leo: One moment please, Ms. White… Yes, that was for two single rooms, wasn't it? I've reserved rooms 40 2 and 40 3 for you. ... there a kettle? And are there cups? Are there cups for tea? Yes, there's a kettle And there are cups Is that OK? OK! Is there a kettle? And are there cups? Are there cups for tea? Yes, ... Ms. White… Yes, that was for two single rooms, wasn't it? I've reserved rooms 40 2 and 40 3 for you. Mona: Are they quiet rooms? Leo: Well they are facing the street, but there's...

English for Tourism and Hospitality 1

... Elementary English for Tourism and Hospitality LESSON 1 – Taking a reservation over the phone STUDY NOTES Characters ... express the time of day and then your name. For example: Plaza Hotel, good morning. Leo speaking. b) Say the time of day first, the name of the business and then your name. For example: Good morning, ... Guest Jack: Guest The story Leo is taking a reservation for Mona White and her father Jack Webber. They want to book two rooms for three nights at the Plaza Hotel. Language Point - Introducing...

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English for Tourism and Hospitality 2

... Elementary English for Tourism and Hospitality Lesson 2 – Taking a reservation over the phone STUDY NOTES Characters Leo: Receptionist Mona: Guest The story Leo is taking a reservation for ... question: A: The 30th of June. B: The 30th of June? A: That’s right. A: 9 245 8710 7 743 5 646 B: 9 245 8710 7 743 5 646 ? A: Yes or by asking a question: Would you mind saying that again please? ... for Mona White and her father Jack Webber. They want to book two rooms for three nights at the Plaza Hotel. Mona pays for her booking by credit card. Language Points 1. Double and triple numbers...

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English for Tourism and Hospitality 3

... Elementary English for Tourism and Hospitality LESSON 3 – Checking In STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest The story Jack and Mona have just ... ____ the fridge. 4. You will find the car park _____ the rear of the hotel. 5. I can put you ____ rooms six-eleven and six-twelve. 6. The lifts are down the corridor and ____ your right. ... 4. The Chant Practise saying this chant out loud. Can I help? Can I help? Can I help you? Of course, of course Of course, Madam I’ll see what I can do. Answers: 2. 1) at 2) on 3) in 4) ...

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English for Tourism and Hospitality 5

... Elementary English for Tourism and Hospitality LESSON 5 – Making Recommendations STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest Jean: Waitress The story Mona and ... Have you got any messages for me? Yes I have. Can you book me a taxi for tomorrow please? Yes I can. Language Point- Making recommendations Here are some model phrases for making recommendations. ... the Golden Lotus. It is _____________ for its seafood. 4. If you ________ to listen to music while you eat, I ___________ the Pearl Garden Cabaret. 4. The Chant Practise saying this chant...

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English for Tourism and Hospitality 6

... Elementary English for Tourism and Hospitality LESSON 6 – Making Recommendations STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest Jean: Waitress The story Mona and ... The Stir Fry c with our guests. 4. The Steamed Vegetables are enough for d rather hot. 5 The Beef in Black Bean Sauce is e has mushrooms, tofu and garlic. 3. Language Practice – ... ___________________________________________________________________________ 4. room / comfortable ___________________________________________________________________________ 4. The Chant Practise saying this chant out loud....

English for Tourism and Hospitality 7

... Elementary English for Tourism and Hospitality LESSON 7 – In the Restaurant STUDY NOTES Characters Mona: Guest Jack: Guest Jean: Waitress The story Mona and Jack are dining ... fix the phone in my room? It’s not working. A: I’m sorry. I’ll go and fix it now. A: Is everything alright? B: There’s no tea and coffee in my room. A: I apologise. I’ll get you some right away. ... A: I’m sorry. I’ll see to it straight away. A: Is everything OK? B: I’ve been waiting for 25 minutes and my meal hasn’t arrived yet. A: I’m sorry. I’ll see to it right away. Grammar - ‘mix...

English for Tourism and Hospitality 8

... Elementary English for Tourism and Hospitality LESSON 8 – In the Restaurant STUDY NOTES Characters Mona: Guest Jack: Guest Jean: Waitress The story Mona and Jack are dining ... have just finished their meals and Jean gives them the bill. Mona queries an amount on the bill then pays for their meals. Pronunciation Below are some models for ‘Would you like’ questions. ... you, it sounds like one word instead of two. In spoken English, the two words are linked together. Practise saying would you as one word and use the rising intonation at the end of the question....

English for Tourism and Hospitality 9

... Elementary English for Tourism and Hospitality LESSON 9 – Giving Directions STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest The story Mona and Jack want to ... want to go shopping. They ask the hotel receptionist, Leo, for directions. Language – Giving Directions Look at the following directions and diagrams. Read them out loud. Turn right at the ... café next to the newsagent. Keep walking down the street for about five minutes. You’ll find the bank between the cinema and the restaurant. Cafe Newsagent Restaurant Cinema...

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