... distance¾Tone of voiceMcGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved.15 Chapter Managing CommunicationManaging CommunicationMcGraw-Hill © 2004 The McGraw-Hill Companies, Inc. ... routine, clear, simple messagesMcGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved.Managing Organizational CommunicationsFace-to-Face CommunicationWritten CommunicationElectronic ... behaviors.McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved.Communication Channels Ranked by Information RichnessRichest Channel Leanest ChannelPhysical presence (face-to-face,...