... sCienCe And Problem solvinG •Chapter 5, “Solve the Problem and Measure the Results”—After the analysis is performed, as shown in Chap-ters 1 through 4, the approach to solving the problem ... book integrates new and existing methods to provide a com-prehensive and holistic approach for assessing company performance and identifying areas for corporate improvement efforts. Many times, ... Hoyt, and her son, Alan Tillman, my sister and brother-in-law, Lisa Lacey, D.O. and Ron Lacey, M.D., and their two children, Ben and Nic Lacey, and my three children, Kasey, Kristina, and Victor...