... on retail banking services 1.1.1 Definition of retail banking services In the open economy, the demand on banking services is increasingly high, especially for the retail banking services The ... considered and selected the thesis subject Improving the quality of retail banking services in Bank for Investment and Development of Vietnam - Hanoi Branch South" The subject is conducted for the ... declare that the Thesis for Master of Business Administration "Improving the quality of retail banking services in Bank for Investment and Development of Vietnam - Hanoi Branch South" has been...