... RESEARC H Open AccessMultidimensional evaluation of performance with experimental application of balanced scorecard: a two year experienceSilvia Lupi1†, Adriano Verzola2*†, Gianni Carandina3†, ... University Hospital, Ferrara, Italy.3Analysis Laboratory,St. Anna University Hospital, Ferrara, Italy.4Medical Direction Committee, St.Anna University Hospital, Ferrara, Italy.Authors’ ... gratefully acknowledge the work of Statistical and Planning ControlUnits of St. Anna University Hospital. We also acknowledge Chiara Bassi andCesarina Cesari, Laboratory Analysis technicians’ staff...